1. The Sales Cloud
In today’s business environment, waiting is not an option. You can’t afford to wait for information, wait for
insights, or make your customers wait. Unfortunately, most sales tools make the salesperson do all the work.
“
They waste time researching accounts, hunting for leads, tracking down deal
updates, waiting for discount approvals, searching for the latest presentation,
and wondering where they should be focusing their time.
The Sales Cloud
took our sales team to
”
Welcome to the Sales Cloud, the world’s leading sales application that
eliminates all that painful time wasting so you can focus on what matters a new level.
most: selling. It makes salespeople more productive by putting all the tools Tina Koppe
they need to sell in one place, and pushes customer and deal updates to you Administrator & FFS Sales Analyst
Dr Pepper Snapple Group
in real time, whether you’re at your desk or on the road. The result: close more
deals faster, gain real-time visibility into sales, and collaborate instantly on what matters.
Email &
Workflow & calendaring Content
approvals library
Jigsaw Real-time
data services analytics
Opportunities Partners
& quotes
Marketing
& leads Social
Accounts AppExchange
& contacts
The world’s leading sales application
Leading sales organizations are turning to the Internet—“the cloud”—for fast, easy access to the tools and services they
need to build closer relationships with customers, without the risk and expense associated with traditional software.
The Sales Cloud is the trusted sales application for more than 87,000 salesforce.com customers around the
world. Salesforce.com created the Sales Cloud to be as easy to use as a consumer website like Amazon.com.
Today, the Web continues to evolve and is connecting the masses through social networks and online
communities, and it’s delivering up-to-the-minute information right to you.
Naturally, the Sales Cloud has moved forward, too. The Sales Cloud helps both sales reps and managers do
what they need to do: sell. Plus, get the next generation of collaboration tools with Salesforce Chatter. Now you
can stay on top of everything that’s happening in your deals, in real time, with updates on people, documents,
accounts, and deals pushed to you immediately in your Chatter feed. You can also get real-time updates from the
road on your favorite mobile device with native apps for the Android, BlackBerry, iPad, and iPhone platforms.
And thanks to cloud computing, the Sales Cloud frees companies from the hidden costs, high failure rates,
and drawn-out implementations of traditional CRM software. In an October 2010 salesforce.com sponsored
survey by MarketTools, Inc., more than 6,000 salesforce.com customers reported average improvements of
42 percent in forecast accuracy, 25 percent in sales win rates, 34 percent in sales productivity, 33 percent in lead
conversion rates, and 29 percent in sales revenues.

2. Everything you need. All in one place.
Comprehensive and easy to customize, the Sales Cloud delivers information to you in real time. Whether
you’re in the office, on your mobile device, or offline, you’ll find the tools in the Sales Cloud that managers and
reps need to improve visibility, build stronger relationships, and close more deals.
▪ Chatter – Collaborate instantly within the context of your existing sales processes. Get real-time updates
pushed to you on the people, data, and documents that can help you close more deals.
▪ Accounts & contacts – Maximize sales rep productivity with a 360-degree view of each customer for deep
knowledge of every account and contact.
▪ Marketing & leads – Align marketing with sales to close deals faster, and see which of your marketing
efforts leads to the most sales with a single system for managing and tracking multi-channel marketing
campaigns from lead to close.
▪ Opportunities & quotes – Turn sales opportunities into closed business with a single place for updating
deal information, recording customer interactions, tracking competitors, and creating quotes.
▪ Jigsaw data services – Your CRM data just got a whole lot better with real-time contact info and
automated data hygiene. Discover new contact data, and turn previously unusable records into new leads.
▪ Workflow & approvals – Get greater control over routine activities, eliminate redundant tasks, automate
approvals, and experience widespread adherence to your business processes.
▪ Email & calendaring – Remove the barriers to CRM by combining the desktop apps your reps already use
in one spot. The Sales Cloud works seamlessly with Microsoft Office, Lotus Notes, and Google Apps.
▪ Partner management – Get unparalleled, real-time visibility throughout the full partner life cycle. Share
information and collaborate instantly with partners on leads, accounts, opportunities, and cases.
“
▪ Analytics – Empower every user with a comprehensive, real-time view of
your business. Managers, executives, and reps are only a few clicks away Faster sales cycles,
”
from the insight needed to make smart business decisions and accurately
estimate future sales. higher productivity.
▪ Mobile – Don’t miss any activity, even when you’re out of the office. Follow Eric Johnson
Vice President, Commercial Excellence
your customers on your favorite mobile device. Salesforce runs native apps on NBC Universal
the most popular mobile platforms: Android, BlackBerry, iPad, and iPhone.
▪ AppExchange – Extend the Sales Cloud throughout your organization. Browse among 1,000+ applications
on the AppExchange, salesforce.com’s popular marketplace of cloud computing apps.
▪ Force.com platform – Tailor the Sales Cloud to work for your business with the leading cloud platform
for business applications. Customize with clicks, add any business process, even build your own apps and
websites to extend your solution.
Only with salesforce.com
Get started with the Sales Cloud, where you’ll work more productively thanks to real-time visibility, easy
customization to fit your business, and social collaboration that will help you sell more, faster.
Other industry leaders like Cisco, Dell, NBC Universal, and Wells Fargo all trust salesforce.com to help take
their sales success to the next level. That’s why the Sales Cloud is the most popular sales application among
sales organizations of all sizes.
Win more business with the Sales Cloud. Get started today.
To be part of the Sales Cloud, visit:
www.salesforce.com/salescloud
For more information Corporate Headquarters Global Offices
Contact your account executive to learn The Landmark @ One Market Latin America +1-415-536-4606
how we can help you accelerate your Suite 300 Japan +81-3-5785-8201
CRM success. San Francisco, CA, 94105 Asia/Paci c +65-6302-5700
United States EMEA +4121-6953700
1-800-NO-SOFTWARE
www.salesforce.com
Copyright ©2011, salesforce.com, inc. All rights reserved. Salesforce.com and the “no software” logo are registered trademarks of salesforce.com, inc.,
and salesforce.com owns other registered and unregistered trademarks. Other names used herein may be trademarks of their respective owners.
DS_SalesCloud_2011-02-01