1. Kouko Gnazegbo
Stephane

2. The ideal candidate will be a highly motivated individual who can work efficiently with a technical team in a demanding
technical environment. The candidate must have experience troubleshooting technology-related problems including hardware
and software issues, equipment failure and TCP/IP connectivity. Duties may include installation of new software, deployment
of new hardware, training of users, troubleshooting hardware/software, troubleshooting networking equipment, wiring,
maintaining procedure documents and inventory/asset management. The candidate must have outstanding communication and
prioritization skills and effectively take direction from management.
This position will:
Install, configure, maintain and troubleshoot PC hardware and software
Create and maintain technical/process documentation and proactively share this information with team members
Actively seek out and participate in projects to maintain and improve the systems/network environment
Create and maintain standard PC images for multiple workstation models
Process, monitor and prioritize trouble tickets
Troubleshoot basic TCP/IP and multicast issues
Assist in managing and maintaining technology inventory
Assist with hardware and software purchases
Train new employees/existing staff as directed
Perform network backups and restores
Install and monitor antivirus software
Provide basic support on network hardware
Be on-call for overnights, weekends and holidays on a rotational basis with willingness to change schedules as needed
Support other key initiatives as the business dictates

3. Bachelor’s Degree in Computer Science, Information Science or related technical field
Strong GPA (3.5 or higher)
Required Skills:
Proficient in installing and supporting current versions of Microsoft Windows Operating Systems and all Microsoft
end user applications; familiar with other common business and productivity software
Capable of handling multiple projects simultaneously
Manages high-pressure situations professionally, calmly and with urgency
Ability to work independently and provide progress reports
Strong personal initiative and solid work ethic
Highly analytical, able to troubleshoot technical computer and network problems using personal knowledge,
provides through documentation and escalates issues to next level support appropriately and as-needed
Excellent customer service skills
Excellent written and verbal communication skills
Able to lift 90 lbs.
Required Experience 1-3 years in network or system administration
Strong interest in the latest technology and trends
Windows Server 2008/Active Directory exposure and remote management of servers and desktops
Create and maintain active directory accounts
Knowledge of security technologies such as SSL, VPN and firewall
Familiarity with network TCP/IP protocol (understand the difference between TCP and UDP)
Extensive Experience Required:
Linux/Unix (Redhat, Fedora, Ubuntu, HPUX/AIX)
Active or near completion of MCSE, CCNA, or similar IT certification
VB, VBA, .Net, C# and/or Access programming
Expertise in Cisco routers/switches