1. Chapter 9 Management Information Systems

3. Sources of Management Information Schematic

4. Corporate databases of internal data Databases of external data Databases of valid transactions Operational databases Transaction processing systems Management information systems Decision support systems Executive support systems Expert systems Business transactions Input and error list Drill-down reports Exception reports Demand reports Key-indicator reports Scheduled reports Employees Corporate intranet Application databases

6. Scheduled Report Example $720 P3214 144 08J/13/96 JMW C34123 P12456 $2,448 P4012 24 08/12/96 SAK C52313 P12455 $1,224 P4902 12 08/13/96 GWA C03214 P12453 $5,660 P3214 288 08/12/96 CAR C89321 P12453 $3,214 P1234 144 08/12/96 CAR C89321 P12453 Daily Sales Detail Report Prepared: 08/10/xx Amount Item # Quantity Ship Date Sales Rep ID Customer ID Order #

7. Key Indicator Report Example Last Year Last Month This Month $2,608 $2,224 $2,406 Forecasted Sales for the Month $1,014 $1,694 $1,808 Total Orders Month to Date Daily Sales Key Indicator Report

8. Demand Report Example $12,350 JWN $22,100 SAK $38,950 GWA $42,345 CAR Amount Sales Rep ID Daily Sales by Sales Rep Summary Report Prepared: 08/10/xx

9. Exception Report Example … … … … … … … … … … … … … … $11,224 P4902 12 08/13/96 GWA C03214 P12453 $15,660 P3214 288 08/12/96 CAR C89321 P12453 $13,214 P1234 144 08/12/96 CAR C89321 P12453 Daily Sales Exception Report – ORDERS OVER $10,000 Prepared: 08/10/xx Amount Item # Quantity Ship Date Sales Rep ID Customer ID Order #

10. Outputs of a Management Information System Etc. See Figure 9.2 Drill Down Reports Provide detailed data about a situation. -3.0% $13.3 $12.8 3 rd Qtr 1998 -1.4% $14.5 $14.3 4 th Qtr 1998 0.9% $10.7 $10.8 1 st Qtr 1999 6.8% $11.8 $12.6 2 ND Qtr 1999 Variance Forecast Actual Earnings by Quarter (Millions)

15. An Organization’s MIS Financial MIS Marketing MIS Human Resources MIS Etc. Accounting MIS Drill down reports Exception reports Demand reports Key-indicator reports Scheduled reports Databases of external data Databases of valid transactions Transaction processing systems Business transactions Business transactions Extranet Internet Figure 9.3 Etc.

17. Financial statements Uses and management of funds Financial statistics for control Operational databases Databases of valid transactions for each TPS Transaction processing systems Business transactions Business transactions Internet or Extranet Figure 9.3 Financial MIS Business transactions Databases of external data Databases of internal data Financial DSS Financial ES Financial applications databases Customers, Suppliers

20. Manufacturing MIS Schematic

21. Quality control reports Process control reports JIT reports Operational databases Databases of valid transactions for each TPS Transaction processing systems Business transactions Business transactions Internet or Extranet Figure 9.6 Manufacturing MIS Business transactions Databases of external data Databases of internal data Manufacturing DSS Manufacturing ES Manufacturing applications databases Customers, Suppliers MRP reports Production schedule CAD output

25. Sales by customer Sales by salesperson Sales by product Operational databases Databases of valid transactions for each TPS Transaction processing systems Business transactions Figure 9.9 Marketing MIS Databases of external data Databases of internal data Manufacturing DSS Manufacturing ES Marketing applications databases Pricing report Total service calls Customer satisfaction

29. Benefit reports Salary surveys Scheduling reports Operational databases Databases of valid transactions for each TPS Transaction processing systems Business transactions Figure 9.12 Human Resource MIS Databases of external data Databases of internal data Manufacturing DSS Manufacturing ES Human resource applications databases Training test scores Job applicant profiles Needs and planning reports

33. End of Chapter 9 Chapter 10