This is the breakout session on Volunteer Victories, Duckworth at the 2013 AENC Annual Meeting.

1. Volunteer
Victories:
Recruit,
Retain
&
Maintain
Volunteer
Leadership
Holly
Duckworth,
CAE,
CMP
@hduckworth
Leadership
Solutions
International
Thursday, June 13, 13

2. @hduckworth
Thursday, June 13, 13

3. Thursday, June 13, 13

4. Intentions
for
the
Session
Thursday, June 13, 13

5. Intentions
for
the
Session
∗ Define
what
it
means
to
be
an
effective
volunteer
and
board
member
for
any
association.
Thursday, June 13, 13

6. Intentions
for
the
Session
∗ Define
what
it
means
to
be
an
effective
volunteer
and
board
member
for
any
association.
∗ Demonstrate
how
to
ASK
recruit
a
volunteer
in
a
personalized
manner
that
increases
your
odds
of
hearing
“Yes”.
Thursday, June 13, 13

7. Intentions
for
the
Session
∗ Define
what
it
means
to
be
an
effective
volunteer
and
board
member
for
any
association.
∗ Demonstrate
how
to
ASK
recruit
a
volunteer
in
a
personalized
manner
that
increases
your
odds
of
hearing
“Yes”.
∗ Identify
how
to
retain
your
volunteers
by
delegating
tasks
and
holding
ACCOUNTABLE
committees
who
know
the
work
contributes
to
the
association
vision
and
mission.
Thursday, June 13, 13

8. Intentions
for
the
Session
∗ Define
what
it
means
to
be
an
effective
volunteer
and
board
member
for
any
association.
∗ Demonstrate
how
to
ASK
recruit
a
volunteer
in
a
personalized
manner
that
increases
your
odds
of
hearing
“Yes”.
∗ Identify
how
to
retain
your
volunteers
by
delegating
tasks
and
holding
ACCOUNTABLE
committees
who
know
the
work
contributes
to
the
association
vision
and
mission.
∗ Create
customized
ongoing
APPRECIATION
plan
that
will
grow
your
volunteer
bases
for
years
to
come.
Thursday, June 13, 13

9.
Technology
Zone:
Twitter
@hduckworth
Text
503
887
4112
www.Facebook/leadershipsolutionsinternational
www.leadershipsolutionsintl.com
Thursday, June 13, 13

10. Holly
Duckworth,
CAE,
CMP
Speaker,
Trainer
&
Volunteer:
• Travel
Portland
-­‐
US
Figure
Skating
Championships
@hduckworth
Thursday, June 13, 13

11. Holly
Duckworth,
CAE,
CMP
Speaker,
Trainer
&
Volunteer:
• Travel
Portland
-­‐
US
Figure
Skating
Championships
• Inaugural
Lance
Armstrong
Livestrong
Ride
@hduckworth
Thursday, June 13, 13

12. Holly
Duckworth,
CAE,
CMP
Speaker,
Trainer
&
Volunteer:
• Travel
Portland
-­‐
US
Figure
Skating
Championships
• Inaugural
Lance
Armstrong
Livestrong
Ride
• Meeting
Professionals
International
@hduckworth
Thursday, June 13, 13

13. Holly
Duckworth,
CAE,
CMP
Speaker,
Trainer
&
Volunteer:
• Travel
Portland
-­‐
US
Figure
Skating
Championships
• Inaugural
Lance
Armstrong
Livestrong
Ride
• Meeting
Professionals
International
• President
National
Speakers
Association
@hduckworth
Thursday, June 13, 13

14. Holly
Duckworth,
CAE,
CMP
Speaker,
Trainer
&
Volunteer:
• Travel
Portland
-­‐
US
Figure
Skating
Championships
• Inaugural
Lance
Armstrong
Livestrong
Ride
• Meeting
Professionals
International
• President
National
Speakers
Association
• Chair,
Component
Relations
American
Society
for
Association
Executives
@hduckworth
Thursday, June 13, 13

15. Holly
Duckworth,
CAE,
CMP
Speaker,
Trainer
&
Volunteer:
• Travel
Portland
-­‐
US
Figure
Skating
Championships
• Inaugural
Lance
Armstrong
Livestrong
Ride
• Meeting
Professionals
International
• President
National
Speakers
Association
• Chair,
Component
Relations
American
Society
for
Association
Executives
• Leadership
Trainer,
Green
Meetings
Industry
Council
@hduckworth
Thursday, June 13, 13

16. @hduckworth
Thursday, June 13, 13

17. What
you
visualize,
you
will
actualize
What
do
you
see
today?
@hduckworth
Thursday, June 13, 13

18. The
Dating
Game:
@hduckworth
Thursday, June 13, 13

19. What
Traits
Do
You
Want
in
a
Volunteer?
@hduckworth
Thursday, June 13, 13

20. What
Are
The
Benefits
of
Volunteering?
Thursday, June 13, 13

21. What
Skills
Should
go
on
my
Volunteer
Job
Description?
Personal
Skills Shared
Board
Skills
Thursday, June 13, 13

22. What
Skills
Should
go
on
my
Volunteer
Job
Description?
Personal
Skills
∗ Leadership
Shared
Board
Skills
Thursday, June 13, 13

23. What
Skills
Should
go
on
my
Volunteer
Job
Description?
Personal
Skills
∗ Leadership
∗ Strategic
Thinking
Shared
Board
Skills
Thursday, June 13, 13

24. What
Skills
Should
go
on
my
Volunteer
Job
Description?
Personal
Skills
∗ Leadership
∗ Strategic
Thinking
∗ Communication
Shared
Board
Skills
Thursday, June 13, 13

25. What
Skills
Should
go
on
my
Volunteer
Job
Description?
Personal
Skills
∗ Leadership
∗ Strategic
Thinking
∗ Communication
∗ Influence
Shared
Board
Skills
Thursday, June 13, 13

26. What
Skills
Should
go
on
my
Volunteer
Job
Description?
Personal
Skills
∗ Leadership
∗ Strategic
Thinking
∗ Communication
∗ Influence
∗ Loyalty
Shared
Board
Skills
Thursday, June 13, 13

27. What
Skills
Should
go
on
my
Volunteer
Job
Description?
Personal
Skills
∗ Leadership
∗ Strategic
Thinking
∗ Communication
∗ Influence
∗ Loyalty
∗ Business
Acumen
Shared
Board
Skills
Thursday, June 13, 13

28. What
Skills
Should
go
on
my
Volunteer
Job
Description?
Personal
Skills
∗ Leadership
∗ Strategic
Thinking
∗ Communication
∗ Influence
∗ Loyalty
∗ Business
Acumen
∗ Financial
Skills
Shared
Board
Skills
Thursday, June 13, 13

29. What
Skills
Should
go
on
my
Volunteer
Job
Description?
Personal
Skills
∗ Leadership
∗ Strategic
Thinking
∗ Communication
∗ Influence
∗ Loyalty
∗ Business
Acumen
∗ Financial
Skills
Shared
Board
Skills
∗ Association
Experience
Thursday, June 13, 13

30. What
Skills
Should
go
on
my
Volunteer
Job
Description?
Personal
Skills
∗ Leadership
∗ Strategic
Thinking
∗ Communication
∗ Influence
∗ Loyalty
∗ Business
Acumen
∗ Financial
Skills
Shared
Board
Skills
∗ Association
Experience
∗ Diversity
–
reflects
membership
Thursday, June 13, 13

31. What
Skills
Should
go
on
my
Volunteer
Job
Description?
Personal
Skills
∗ Leadership
∗ Strategic
Thinking
∗ Communication
∗ Influence
∗ Loyalty
∗ Business
Acumen
∗ Financial
Skills
Shared
Board
Skills
∗ Association
Experience
∗ Diversity
–
reflects
membership
∗ Global
Mindset
(if
applicable)
Thursday, June 13, 13

32. What
Skills
Should
go
on
my
Volunteer
Job
Description?
Personal
Skills
∗ Leadership
∗ Strategic
Thinking
∗ Communication
∗ Influence
∗ Loyalty
∗ Business
Acumen
∗ Financial
Skills
Shared
Board
Skills
∗ Association
Experience
∗ Diversity
–
reflects
membership
∗ Global
Mindset
(if
applicable)
∗ Financial
Expertise
Thursday, June 13, 13

33. What
Skills
Should
go
on
my
Volunteer
Job
Description?
Personal
Skills
∗ Leadership
∗ Strategic
Thinking
∗ Communication
∗ Influence
∗ Loyalty
∗ Business
Acumen
∗ Financial
Skills
Shared
Board
Skills
∗ Association
Experience
∗ Diversity
–
reflects
membership
∗ Global
Mindset
(if
applicable)
∗ Financial
Expertise
∗ Governance
Thursday, June 13, 13

34. What
Skills
Should
go
on
my
Volunteer
Job
Description?
Personal
Skills
∗ Leadership
∗ Strategic
Thinking
∗ Communication
∗ Influence
∗ Loyalty
∗ Business
Acumen
∗ Financial
Skills
Shared
Board
Skills
∗ Association
Experience
∗ Diversity
–
reflects
membership
∗ Global
Mindset
(if
applicable)
∗ Financial
Expertise
∗ Governance
∗ Strategic
Planning
Thursday, June 13, 13

35. Thursday, June 13, 13

36. ASK:
Indirect
Volunteer:
Hi
Sarah,
I
have
this
project
coming
up
for
GMN
it’s
kinda
big
and
I
could
use
some
help
do
you
think
you
could
help
me?
Potential
Volunteer:
Well,
up
no
you
see
I’m
kinda
busy
with
work
and
family
so
I
don’t
have
time
to
give
right
now.
Thursday, June 13, 13

37.
Ask:
Direct
Volunteer:
I
am
working
to
produce
the
October
GMN
education
program
we
are
planning
the
event
for
October
10th
from
9am
–
Noon.
I
know
you
have
a
talent
for
creating
marketing
flyers
do
you
think
you
would
be
able
to
help
us
create
this
one
flyer?
Potential
Volunteer:
I
am
really
busy
and
I
think
I
could
fit
in
this
small
project
for
you
the
week
of
September
1st.
Could
that
work
for
you?
Thursday, June 13, 13

38. Ask:
Do
NOT
∗ Send
ONLY
an
email
∗ Ask
in
a
Newsletter
∗ Beg
∗ Force
or
Coerce
Thursday, June 13, 13

39. 100%
@hduckworth
Thursday, June 13, 13

40. Why
use
Volunteers?
Thursday, June 13, 13

41. ∗ Greater
impact
to
your
vision
mission
Why
use
Volunteers?
Thursday, June 13, 13

42. ∗ Greater
impact
to
your
vision
mission
∗ Save
organization
time
Why
use
Volunteers?
Thursday, June 13, 13

43. ∗ Greater
impact
to
your
vision
mission
∗ Save
organization
time
∗ Increase
organizations
revenues
Why
use
Volunteers?
Thursday, June 13, 13

44. ∗ It’s
more
than
the
difference
between
simply
a
pay
check
and
no
pay
check.
∗ Are
you
teaching
your
volunteers
this
when
they
work
with
other
volunteers?
Volunteer
vs.
Employee
@hduckworth
Thursday, June 13, 13

45. Technology
@hduckworth
Thursday, June 13, 13

46. ∗Learn
a
skill
∗Share
a
skill
Understand
Motivations
of
the
Thursday, June 13, 13

47. @hduckworth
Thursday, June 13, 13

48. Thursday, June 13, 13

49. ∗ Remember
with
volunteers
they
have
a
choice
and
100’s
of
other
organizations
would
love
to
have
the
same
people
∗ With
volunteers
it
is
all
personal
and
passion
@hduckworth
Thursday, June 13, 13

50. Recruitment
Ideas:
Thursday, June 13, 13

51. ∗ Volunteer
Fair
Recruitment
Ideas:
Thursday, June 13, 13

52. ∗ Volunteer
Fair
∗ Virtual
Volunteerism
Recruitment
Ideas:
Thursday, June 13, 13

53. ∗ Volunteer
Fair
∗ Virtual
Volunteerism
∗ Job
board
Recruitment
Ideas:
Thursday, June 13, 13

54. ∗ Volunteer
Fair
∗ Virtual
Volunteerism
∗ Job
board
∗ Volunteer
Manager
∗ Use
of
President
Elect,
to
recruit
to
their
team
∗ Track
skills
of
your
members
Recruitment
Ideas:
Thursday, June 13, 13

55. ∗ Volunteer
Fair
∗ Virtual
Volunteerism
∗ Job
board
∗ Volunteer
Manager
∗ Use
of
President
Elect,
to
recruit
to
their
team
∗ Track
skills
of
your
members
∗ Offer
Leadership
Training
Recruitment
Ideas:
Thursday, June 13, 13

56. ∗ Volunteer
Fair
∗ Virtual
Volunteerism
∗ Job
board
∗ Volunteer
Manager
∗ Use
of
President
Elect,
to
recruit
to
their
team
∗ Track
skills
of
your
members
∗ Offer
Leadership
Training
∗ Tell
your
own
Testimonials
about
why
and
how
you
volunteer
(web,
newsletter,
in
person)
Recruitment
Ideas:
Thursday, June 13, 13

57. Volunteers
need
to
know
they
are
part
of
something
bigger
Thursday, June 13, 13

58. Accountable
Thursday, June 13, 13

59. Secrets
to
Retain
Volunteers?
Thursday, June 13, 13

60. ∗ Give
them
ownership
Secrets
to
Retain
Volunteers?
Thursday, June 13, 13

61. ∗ Give
them
ownership
∗ Give
them
something
meaningful
to
do
Secrets
to
Retain
Volunteers?
Thursday, June 13, 13

62. ∗ Give
them
ownership
∗ Give
them
something
meaningful
to
do
∗ Demonstrate
for
them
how
what
they
do
makes
a
difference
to
the
organization
Secrets
to
Retain
Volunteers?
Thursday, June 13, 13

63. ∗ Give
them
ownership
∗ Give
them
something
meaningful
to
do
∗ Demonstrate
for
them
how
what
they
do
makes
a
difference
to
the
organization
∗ Make
it
easy
to
volunteer
Secrets
to
Retain
Volunteers?
Thursday, June 13, 13

64. ∗ Give
them
ownership
∗ Give
them
something
meaningful
to
do
∗ Demonstrate
for
them
how
what
they
do
makes
a
difference
to
the
organization
∗ Make
it
easy
to
volunteer
∗ Keep
task
sizes
manageable
Secrets
to
Retain
Volunteers?
Thursday, June 13, 13

65. ∗ Give
them
ownership
∗ Give
them
something
meaningful
to
do
∗ Demonstrate
for
them
how
what
they
do
makes
a
difference
to
the
organization
∗ Make
it
easy
to
volunteer
∗ Keep
task
sizes
manageable
∗ Have
regular
committee
meetings
Secrets
to
Retain
Volunteers?
Thursday, June 13, 13

66. Volunteers
need
to
know
they
are
part
of
something
bigger
Thursday, June 13, 13

67. We
Have
More
In
Common
Thursday, June 13, 13

68. Next
Generation
Volunteers
@hduckworth
Thursday, June 13, 13

69. Tips
to
Volunteer
Recruitment
Thursday, June 13, 13

70. @hduckworth
Thursday, June 13, 13

71. 7
Tips
on
Successful
Volunteerism
Thursday, June 13, 13

72. ∗ Work
on
a
cause
that
means
something
to
you
7
Tips
on
Successful
Volunteerism
Thursday, June 13, 13

73. ∗ Work
on
a
cause
that
means
something
to
you
∗ Consider
sills
you
have
to
offer
7
Tips
on
Successful
Volunteerism
Thursday, June 13, 13

74. ∗ Work
on
a
cause
that
means
something
to
you
∗ Consider
sills
you
have
to
offer
∗ Do
you
want
to
learn
something
new
7
Tips
on
Successful
Volunteerism
Thursday, June 13, 13

75. ∗ Work
on
a
cause
that
means
something
to
you
∗ Consider
sills
you
have
to
offer
∗ Do
you
want
to
learn
something
new
∗ Combine
goals
7
Tips
on
Successful
Volunteerism
Thursday, June 13, 13

76. ∗ Work
on
a
cause
that
means
something
to
you
∗ Consider
sills
you
have
to
offer
∗ Do
you
want
to
learn
something
new
∗ Combine
goals
∗ Don’t
over
commit
7
Tips
on
Successful
Volunteerism
Thursday, June 13, 13

77. ∗ Work
on
a
cause
that
means
something
to
you
∗ Consider
sills
you
have
to
offer
∗ Do
you
want
to
learn
something
new
∗ Combine
goals
∗ Don’t
over
commit
∗ Think
family
7
Tips
on
Successful
Volunteerism
Thursday, June 13, 13

78. ∗ Work
on
a
cause
that
means
something
to
you
∗ Consider
sills
you
have
to
offer
∗ Do
you
want
to
learn
something
new
∗ Combine
goals
∗ Don’t
over
commit
∗ Think
family
∗ I
never
thought
of
that
vs.
that
will
never
work
7
Tips
on
Successful
Volunteerism
Thursday, June 13, 13

79. Secret
Millionaire
@hduckworth
Thursday, June 13, 13

80. Appreciation
Thursday, June 13, 13

81. Thursday, June 13, 13

82. Intentions
for
the
Session
Thursday, June 13, 13

83. Intentions
for
the
Session
∗ Define
what
it
means
to
be
an
effective
volunteer
and
board
member
for
any
association.
Thursday, June 13, 13

84. Intentions
for
the
Session
∗ Define
what
it
means
to
be
an
effective
volunteer
and
board
member
for
any
association.
∗ Demonstrate
how
to
ASK
recruit
a
volunteer
in
a
personalized
manner
that
increases
your
odds
of
hearing
“yes”.
Thursday, June 13, 13

85. Intentions
for
the
Session
∗ Define
what
it
means
to
be
an
effective
volunteer
and
board
member
for
any
association.
∗ Demonstrate
how
to
ASK
recruit
a
volunteer
in
a
personalized
manner
that
increases
your
odds
of
hearing
“yes”.
∗ Identify
how
to
retain
your
volunteers
by
delegating
tasks
and
holding
ACCOUNTABLE
committees
who
know
the
work
contributes
to
the
association
vision
and
mission.
Thursday, June 13, 13

86. Intentions
for
the
Session
∗ Define
what
it
means
to
be
an
effective
volunteer
and
board
member
for
any
association.
∗ Demonstrate
how
to
ASK
recruit
a
volunteer
in
a
personalized
manner
that
increases
your
odds
of
hearing
“yes”.
∗ Identify
how
to
retain
your
volunteers
by
delegating
tasks
and
holding
ACCOUNTABLE
committees
who
know
the
work
contributes
to
the
association
vision
and
mission.
∗ Create
customized
ongoing
APPRECIATION
plan
that
will
grow
your
volunteer
bases
for
years
to
come.
Thursday, June 13, 13

87. Thank
You!
Thursday, June 13, 13

88. CTRL+ALT+Delete:
How
to
Reboot
Releasing
control
in
your
associa>on,
Looking
at
alternate
strategies
&
Dele>ng
all
that
no
longer
serves
your
vision
to
become
more
efficient
and
effec>ve
Holly
Duckworth,
CAE,
CMP
Available
Early
2013
Thursday, June 13, 13

89. Holly
Duckworth,
CAE,
CMP
Leadership
Solutions
International
@hduckworth
Volunteer
Victories:
Recruit,
Retain
&
Maintain
Volunteer
Leadership
Thursday, June 13, 13