1. =====================================================================AMC-----
Service Initiation
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Date Complaint No.: No. of Days spent:
______________________________________________________________________________
Customer:
Machine:
Location: Person Contacted:
(Manage*/Supervisor)
Service Engineer who discussed with customer:
______________________________________________________________________________
Complaint ! Commissioning
!
Warranty ! Out of Warranty ! AMC !
______________________________________________________________________________
Complaint:
As reported by the customer -
As understood after discussion with customer -
Billing details and discounts if any, with remarks:
Air/Train fare – Service rate per day – No of days-
Local Conveyance – Service charges –
Discount recommended if any –
Reason for discount -
Service report analysis and Fault coding for computerization:
(if more than one fault is present, Fault code for each Fault is to be mentioned)
Fault Area : Sub Assy No : Fault type (code) : Affected part(s) / Bought out(s) : Reason
Analysis:

2. SERVICE Form - 1 (concluding report)
Complaint No. -
Person Contacted (Operator level) –
No. of days spent –
______________________________________________________________________________
Condition of the machine (Fill Service form 11):
What caused the problem to happen:
Which functional area(s) of the machine seems to have the problem:
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For details of the day wise work done, Please fill Service Form 2 :
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Overall functioning of the machine after repairs (Fill Service Form 12):
Other problems observed:
______________________________________________________________________________
All faults rectified? No ! No If no, please list the faults still present.
1.
2.
3.
.
______________________________________________________________________________
Instructions to the customer to avoid recurrence of the fault and for good maintenance of the machine:
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Service Engineer who carried out repairs : Date:-
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3. SERVICE - Form2 (Daily reports)
Day wise Details of Work Done
Complaint No: Service Engineer:
Please inform Mr. Nigam every day on phone how many days more this job is likely to take.
It helps in planning your next job.
DAY 1
DAY 2
Add more days below if required

4. SERVICE Form 11
Condition of machine before repairs (Put * after the choice)
Cleanliness
Environment – AC / Good / Fair / Bad Machine – Good / Fair / Bad
Periodic Lubrication - Yes / No Moisture Free Compressed Air - Yes / No
(by grease)
Accident / Misuse of machine – Yes / No
Tools
Punch Die clearance – correct / wrong Maintaining punch & Die height – Yes/ No
Lubricating tool assemblies daily - Yes/ No Using worn tools – Yes / No
Tool Regrinding – In house / Vendor Tool Regrinding - Wet / Dry
Material
Mostly Used Material – CR / HR Mostly used thickness –
Material Supplier – Local / Standard
Productivity
Machine running in HOW MANY shifts - Class of Operator in each shift - / C /
Experienced – A / ITI – B / Untrained - C
Speed at which M/c is run -
Machine Condition
1. Turret Drive chains* / belt – Loose / OK
2. AI Drive chains* / belt – Loose / OK
3. Clamps play – Yes / No
4. Tool Sleeves Wear – Yes / No
5. Turret Blocks & Keyways wear – Yes / No
6. Turret Pins & Bushes wear – Yes / No
7. Oil cooler working – OK / Not
8. Leakage of Oil – Yes / No
9. Leakage from –
10. Any other observation –

5. SERVICE Form 12
Functioning of machine after repairs (Put * after the choice)
1.Cause of problem eliminated? – Yes / No
2.Surely same problem will not occur for next 3 months at least? – Yes / No
3.General Machine Condition (Service Form 11) improved? – Yes / No
If Yes, what has been corrected?
4.Machine tested in production run? – Yes / No
5. How many sheets punched on the machine -
6.Quality produced on machine -
i) Distances along X axis within +/-
ii) Distances along Y axis within +/-
iii) Finish of Punched line along X – Good / Fair / Bad
iv) Finish of Punched line along Y – Good / Fair / Bad
v) Finish of Punched line along an angle (C axis) – Good / Fair / Bad
7. Any machine condition affecting m/c production badly? – Yes / No
If Yes, please write here -
8. Machine capable of producing acceptable quality jobs for next 3 months? – Yes * / No
If No, please write here -