This is a tool which is used for diagramming how the organization is aligned to create value for the "customer". For more info on where this fits in to the Lean for Non Profits pack, see the table of contents below. (Paper size: 11x17) For the full Lean for Non-Profits resource list, see the table of contents: http://bit.ly/LeanForNonProfits <-->re interested, find ASQ Lafayette on Twitter: www.twitter.com/ASQ_Lafayette