The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
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communication skills cs sip training presentation
1. The InsTITuTe of Company
seCreTarIes of IndIa.
Communication Skills
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By Aayushi Jain
2. ļ½ What is communication skills?
ļ½ Communication process
ļ½ Types of communication.
ļ½ Ways to communication.
ļ½ Importance of communication.
ļ½ Barriers of communication.
ļ½ Improvement of communication skills.
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3. ļ¶ Communication is the art of transmitting
information ,ideas ,thoughts from one individual or
group to another.
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7. Communication Skills
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Good Communication allows a firm to
ļ¶Learn new skills and technologies.
ļ¶Become more responsive to customers.
ļ¶Improve Quality of their product or service.
ļ¶Foster innovation.
Effective communication is needed by all
Managers.
8. Communication Skills 8
ļ¶ Internal Communication-
within the organization.
ļ¶ External communication-
outside the organization.
9. Communication Skills 9
Executive Director
Vice President
A.G.M.
Manager
Supervisor
Forman
Supervisor 3Supervisor 1 Supervisor 2
Manager
10. MEANS OF COMMUNICATION
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Means of communication are of two types
ļ¶VERBAL means in which we speak write
or see.
ļ¶NON VERBAL ā it means
communication through body language or
just appearance.
14. ļ Semantic Barriers
ļ Emotional Or Psychological Barriers
ļ Organizational Barriers
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15. SEMANTIC BARRIERS
ļ Symbols with different meaning
ļ Badly expressed message
ļ Faulty translation
ļ Unclarified assumption
ļ Specialistās language
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16. PSYCHOLOGICAL BARRIERS
ļ Premature evolution
ļ Inattention
ļ Loss of transmission & poor retention
ļ Undue reliance on the written word
ļ Distrust of communication
ļ Failure to communicate
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18. How to Improve Existing Level of
COMMUNICATION?
ļ¶Improve language and pronunciation.
ļ¶Work on voice modulation and body language.
ļ¶Listen and read more.
ļ¶Interact with qualitative people.
ļ¶Practice meditation and good thoughts.
ļ¶Do not speak only to impress someone.
ļ¬Look presentable and confident.
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19. Improving Body Language - Tips
ā¢ Keep appropriate distance
ā¢ Take care of your appearance
ā¢ Be aware - people may give false
cues
ā¢ Maintain eye contact
ā¢ Smile genuinely
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20. ā¦in the new global and diverse
workplace requires
excellent communication skills!
Success for YOUā¦
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