Meet the crew of #CSO2013 - hosts and speakers at the 8th Annual Chief Service Officer Summit.

1. Welcome Aboard!
Meet the crew of #CSO2013
The 8th Annual Chief Service Officer Summit
October 22-23, 2013 - Boston, MA
www.ChiefServiceOfficer.com

2. Aly Pinder Jr.
Research Analyst
Customer Experience and Service Management
AberdeenGroup
The Captains
(and Event Hosts)
Omer Minkara
Senior Research Analyst,
Contact Center,
Customer Experience and Service Management
AberdeenGroup

3. Straight from the Crew:
Hear what the speakers have
to say about #CSO2013…

4. Name: Alisandra Rizzolo
Title & Company: Vice
President, Service, Stryker
Instruments
When in Boston, I plan to:
Connect and Learn from my
peers across and within the
industry.
There is real value in
hearing the highs/lows/never-
agains from those who have
truly designed and deployed
game-changing and back-to-
basics initiatives that deliver
Customer Excellence.
Presenting:
Voice of the Customer: Capture, (Inter)Act, &
Transform the Service Organization
“
”

5. Name: Colleen Abdoulah
Title & Company: CEO,
Chairwoman of the Board,
WOW! Internet Cable
When in Boston, I plan to:
Enjoy the City as much as
possible; eat great food first
and foremost, see the sites
and shop!
No matter how much we might
automate processes, it will always
come down to relationships and the
quality of those relationships…When
people say they “don’t have time” for
networking or building relationships
internally or externally, they do not
understand that they cannot afford
not to take the time.
Presenting:
Culture and Performance are not Mutually
Exclusive
“
”

6. Name: Jason Bingham
Title & Company: Vice
President, Climate, Trane
When in Boston, I plan to:
Visit our local office and steal
at least one best practice.
Businesses need to know what
value they are getting for their
dollar to confirm the need for the
expense. If we do not help them
substantiate the value, we risk
cancellation of service agreements.
On the other hand, when we prove
our value, we earn loyalty.
Presenting:
Service Culture Transformation: Change
Service Culture Quickly and Get Business
Results
“
”

7. Name: Marty Stowe
Title & Company: Chief
Service Officer, Prime Pay LLC
When in Boston, I plan to:
Formally living in Boston for 7
years prior to moving to my
current home in Rochester
NY, I plan on reconnecting
with friends and business
colleagues in the Boston area.
Having social media presence
and dedicated individual to manage
SM communities is a must.
Managing and controlling message
in the marketplace is critical. Being
absent from SM doesn’t mean it’s
not happening. It just means you’re
not a part of it.
Presenting:
Voice of the Customer: Capture, (Inter)Act, &
Transform the Service Organization
“
”

8. Name: Michael Woodall
Title & Company: Head of
Mutual Fund
Shareholder, Putnam
Investments
Hometown: Norwood, MA
Learn how to lead a
winning organization, how to
continually achieve service
excellence, and how to create
a culture that cultivates a
team approach.
Presenting:
Omni-Channel Service Experience
“
”

9. Additional Speakers Include:

10. Come On Board!
Apply For FREE Registration Today
Admittance Subject to Approval and Availability
The 8th Annual Chief Service Officer Summit
October 22-23, 2013 - Boston, MA
www.ChiefServiceOfficer.com