Accessibility pages help people use your site and show a commitment to meeting your customers' needs. So what should they say? Join our next Accessibility webinar to hear AbilityNet's Head of Digital Inclusion Robin Christopherson explain the three key ingredients that every accessibility page needs. Robin Christopherson, Head of Digital Inclusion, AbilityNetThree things to put in your accessibility help page These are slides from a webinar delivered on Wednesday 25 September 2013 Robin will review the reasons for providing an accessibility help page and look at three things every page should include: a compliance statement links to relevant assistive technologies a feedback channel.

1. Three things to add to your
accessibility help page
AbilityNet Accessibility Webinar
25 September 2013
www.abilitynet.org.uk
@AbilityNet www.facebook.com/abilitynet

2. Welcome
Why does my site need an accessibility help page?
What should be in it?
How should it be signposted?
Robin Christopherson, Head of Digital Inclusion
Joe Chidzik, Accessibility Consultant
Mark Walker, Marketing Manager

3. Why does my site need an
accessibility help page?
Delivering seamless user journeys
What to expect on this site re accessibility
Help to overcome any barriers
Invitation to have your say

4. Accessibility is a journey

5. What to include on your
accessibility help page
Advice and information that helps people use your website
Compliance statement
Accessibility features
Feedback/contact process

6. Compliance statement
How compliant is this site?
Ask your web team
Speak to a specialist
Use free tools such as http://wave.webaim.org
User-friendly words that show you’ve thought about their
needs

7. Sample compliance statements
 This site complies with both the principals and practices
of the WCAG2.0 AA guidelines and is therefore
accessible to users with a wide range of disabilities
using their preferred specialist access methods.
 This website strives to comply with…
 We are working towards…
 Adheres to the spirit of…

8. Accessibility features
Help to make our website work for you
Skip to content, styleswitcher, resizable text
My Computer My Way
BrowseAloud
Other features worth highlighting

9. www.ability.org.uk/mcmw

10. www.ability.org.uk/mcmw

11. Feedback/contact process
 Best practise to collect feedback from all site users
 Is it working the way we intended?
 Identify the best channel to meet that person’s needs
Web team or customer services?
Telephone or email?

12. How to signpost?
Make it easy to find
Footer menu
 Most common, but not great
Top of page but small text size
 Okay but not great
Top of page – generous + bold
 Ideal

13. What next?
Review your accessibility help page
Check your compliance
Update your accessibility help page
Change the words
Agree who is the contact
Add My Computer My Way

14. Digital Accessibility
Reach Every Customer on Every Platform
Contact us
robin.christopherson@abilitynet.org.uk
www.abilitynet.org.uk/webinars
www.abilitynet.org.uk/mcmw
www.slideshare.com/abilitynet
www.twitter.com/abilitynet
www.facebook.com/abilitynet