Msp deck v1.0

Mike Reinhart
Director of Product Marketing
AccelOps Inc.
September 2015
Evolve to Survive
Delivering Better Managed Security Services at Higher Margins

Polling Question - #1
Which best describes your area of interest in
this webinar?
Ø Currently offer Managed Security Services
Ø Considering offering Managed Security
Services
Ø General educational interest
Ø Other

3© Copyright 2015 AccelOps, Inc. All rights reserved.
Gartner: MSP “Key Issues”
Hyper Competition
MSP’s Must Change!
New Buyers =
New Opportunity + Challenges
1
2
3

Gartner: MSP Survival Strategies
Move from Implementer & Maintainer
to Managed “Service” Provider
Retention = Critical Success Factor
Value Articulation
1
2
3

Gartner: MSP Business Opportunities
Bi-Modal IT
Evolving Threat Landscape
Distributed Enterprise and Users
1
2
3

Mode 1 Mode 2
Reliability Goal Agility
Price for performance Value
Revenue, brand
customer experience
Waterfall, V-Model,
high-ceremony IID
Approach
Agile, kanban, low
ceremony ID
Plan-driven,
approval-based
Governance
Empirical, continuous,
process-based
Enterprise
suppliers, long-term
deals
Sourcing
Small, new vendors
short-term deals
Good at
conventional
process, projects
Talent
Good at new and
uncertain projects
IT-centric, removed
from customer
Culture
Business-centric,
close to customer
Long (months) Cycle Times Short (days, weeks)
Opportunity Trends – BiModal IT
Think
Marathon
Runner
Think
Sprinter

Opportunity Trends – Distributed Resources

Opportunity Trends – Evolving Threats

BlackHat: Future Threat Concerns
Which do you believe will be of greatest concern two years from now?

Polling Question - #2
What Percent of Businesses said they were
ready for these trends?
Ø 92%
Ø 73%
Ø 62%
Ø 27%

BlackHat: Business Readiness to Respond
73% = Insufficient Security Staff
Data: UBM survey of 460 security professionals, June 2015
51%
27%
17%
5%
No, we could use
a little help
No, we are
completely underwater
What staff?
Yes
The 2015 Black Hat
Attendee Survey
Does your organization have enough security staff
to defend itself against current threats?

Top 3 MSP “Must Haves”
Support for ALL Infrastructure Types
ID, Fix & Prevent - Faster
1
2
3
Integrated Monitoring and Analytics

© Copyright 2015 AccelOps, Inc. All rights reserved. 13
Support for All
Infrastructure Types

Support for All Infrastructure Types
Local
Remote
Office
Isolated
DMZ
Private Cloud
Hybrid Cloud
Public Cloud

AccelOps works with Google, AWS, & Rackspace
on the following HyperVisors:
VMware ESX(i)
RedHat Kernel
Virtualization Manager
(KVM)
Support for All Infrastructure Types – Continued

Integrated Monitoring,
Analytics & Management
Tool

Integrated Monitoring, Analytics & Mgmt.
Security
Network
Monitoring
Performance
Monitoring
Change
Monitoring
Application
Monitoring
Security
Network
monitoring
Performance
availability
Change
monitoring
Application
monitoring

Monitor-ID-Fix-Prevent
Quickly & Easily

CustomerMSP
AccelOps Cluster AccelOps Collector
Secure VPN
Monitor-ID-Fix-Prevent - Quickly &Easily

Accelops Unified Network
Analytics – For MSP’s

MSP
Devices
Collector

Multi-Tenant MSP Architecture
Customer D
Collector

Customer E
MSP
Data
Center

AccelOps

Cluster

Customer A
Customer B
Customer C
Customer
Devices
in

MSP
data
Center

A Single Tool to Leverage
New Opportunities

Opportunity for MSP’s
“The information security market will grow
13.8% in revenue in 2015, with the IT security
outsourcing segment recording the fastest
growth — 24.9%.”
—

Q&A
Mike Reinhart
Director of Product Marketing
www.accelops.com
1.408.510.5040
Mike.reinhart@accelops.com
@accelops
facebook.com/accelops
Request a demo
or free 30-day trial
info@accelops.com

Appendix

Major Security/Compliance Breaches – 2015
Company Records Stolen Type
*Source - Bloomberg
80M
•  Email and Physical Addresses
•  SSN’s
109M
83M
145M
47,000
•  Credit Card Numbers
•  Email Addresses
•  Physical Addresses
•  Email Addresses
•  Email and Physical Addresses
•  Login Credentials
•  Proprietary Information
•  Employee Details
Major Data Breaches in the past 12 Months*

Impacts to Business Bottom Line
Average cost of 1 hour downtime
Cost of attracting a new customer
vs. retaining one
# of consumers with bad experiences
shared with more than 5 people
$100K
54%
7
Times

Opportunity for MSP’s
Governance, Strategy,
Assessment
Operations
and Assurance
Forensics
•  Architecture and Design
•  Business Continuity
•  Compliance Review
•  Data Security Program
•  Governance
•  Program Assessment
•  Policy Design
•  Risk Assessment
•  Strategy
– People-Centric Security
•  Application Vulnerability
Assessment
•  Secure Code Review
•  Vulnerability Scan
•  Configuration
Assessment
•  Device Security
•  Fraud, Identification and
Privacy
•  Incident Response
•  Network Pen Test
•  Remote Access
•  Threat Intelligence
•  Cybercrime and Data
Breach
•  E-Discovery and
Computer Forensics
•  Compliance and
Investigative Analytics
Security Consulting Services
Managed security services, auditing, project management, awareness (education) programs and training are
not part of the definition.
Source: Gartner (August 2015)

— MSP Mentor
Top Managed Services Offered
Remote monitoring (+2)
Cloud-based BDR (+3)
Patch management (+4)
Helpdesk/Service desk (+2)
Managed email/anti-spam (0)
Managed security (+5)
NOC services (+10)
Virtual Servers in the Cloud (+8)
Software license management (+7)
Mobile Device Management (+3)
Managed Compliance (+7)

Role Based Access

Role Based Access for Your Admins
Granular Roles can be applied.
Customer 1 Customer 2 Customer 3 Customer 4
MSP Admin 1
MSP Admin 2
MSP Admin 3
The Cloud MSP
Administrators/
Operators
Windows
Admin
Database
Admin
Firewall
Admin

Bundled Reports

Msp deck v1.0

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