1. Take the Pain and Cost Out of
Drupal Site Maintenance
Kent Gale Bryan House
Sr. Director, Technical Support Marketing Director
Acquia Acquia

2. Choosing the Right Technology
A Social Publishing Platform
Drupal “… is as much a Social Software platform
as it is a web content management system.”
content users
CMS Watch, The Web CMS Report 2009
blogs /
work ow wikis
forums /
taxonomy comments
Content Social
Mgmt Software
semantic Systems Tools social
ranking
web
social
RSS tagging
social
analytics
networks

3. Harness Drupal’s Momentum
Market Innovation Community
400k 4000+ 350k
sites modules members

4. Drupal & ROI
Reduce costs
– Zero $$ software licensing
– Reduced maintenance costs
Deploy websites faster
– Modular architecture
– Con gurable, not custom
Repeatable infrastructure
– Multisite support
– Turnkey site deployment

5. Your Website is Never Done...
Demands include:
– Planning
– Design & development
– Technical site support
– Routine site maintenance
Demands
on R&D

6. Your Website is Never Done...
Demands include:
– Planning
– Design & development
– Technical site support
– Routine site maintenance
Development Demands
Capacity on R&D

7. Your Website is Never Done...
Demands include:
– Planning
– Design & development
– Technical site support
– Routine site maintenance
Development Demands
Capacity on R&D
Potential implications
– Support & maintenance
become too big a burden
– Important projects delayed
– Site updates fall behind
– Developers sidetracked by
“low value” work

8. Approaches to Drupal Support & Maintenance
Reactive approach
–Acquia Network subscriptions
Proactive approach
–Remote Administration

9. Acquia Network Subscriptions
Response Diagnostics Fitness

10. Drupal Support, When You Need It
20+ Drupal engineers
on staff
24x7 emergency
availability
Defined SLAs
Ticket tracking until
satisfied resolution

11. Recommendations For Drupal Fitness
Advisory support
Best practices
Information architecture
Performance tuning
Module selection

12. On Demand Visibility and Diagnostics
Health dashboard
Heartbeat monitoring
Site statistics
Site profile information
Remote cron

13. Remote Administration
Extend Maintain Predictable

14. Extend Your Drupal Administration Team
Drupal expertise
Admin best practices
Developer workflow
setup
Backup monitoring
24x7 emergency
support

15. Outsource Drupal Operations Management
Secure, up to date
Routine maintenance
Module & core updates
Minor modifications to
content types & views
Minor modifications /
updates to web stack

16. Flexible Usage, Predictable Expense
Fixed pricing
Billed monthly
Available on your
schedule
Reduce Drupal
operations costs

17. Remote Administration Delivery Overview
Initial Set Up
–Kick-off call, site review
–Establish server & site access
–Verify/implement revision control, staging server, backups
–Apply updates & x immediate problems

18. Submitting a Remote Administration Ticket

19. Remote Administration Delivery Overview
Initial Set Up
–Kick-off call, site review
–Establish server & site access
–Verify/implement revision control, staging server, backups
–Apply updates & x immediate problems
On going
–Manage requests via tickets
–Proactively update modules

20. Scope of Coverage
Drupal Administration:
• Drupal core security updates
• Module installation and con guration
• Module security updates
• Creation and modi cation of user roles and permissions
• Creation and modi cation of views
• Creation and modi cation of content types
• Minor modi cations and tweaks to site's theme
Web Server Administration:
• Routine veri cation of functional database backups
• Minor changes/improvements to Apache, mySQL, and PHP con guration

21. Out of Scope
Data backup operations or archiving
Major Drupal, MySQL, Apache upgrades or OS updates
Third-party app con guration or integration
Custom module or theme development
Signi cant changes to site design or architecture
DNS or domain name registration or con guration
Hardware installation, con guration or maintenance

22. Helping Customers Find the Right Balance

23. one-stop shop
Drupal hosting + application support

24. Streamline Operations Management Processes
Expert Drupal server administration
Implement Drupal administration best practices
Focus internal resources on high value
development
24 x 7 emergency support
Predictable expenses

25. Next Steps...
Acquia social publishing workshop
Acquia JumpStart training for Drupal
Connect with an Acquia partner

26. Questions
For more information, visit us at:
– http://acquia.com/community
Videos, blogs, webinars, podcasts, and more
– http://twitter.com/acquia
– http://facebook.com/acquia
Contact us:
– sales@acquia.com
– 888-9-ACQUIA
Sign up for a free 30-day Acquia Network trial
– http://acquia.com/trial