PSIM for Healthcare

1. IPSecurityCenter™
PSIM for Healthcare Security
Slide 1
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2. PSIM Defined
What is PSIM?
Physical Security Information Management (PSIM) is software that provides a
platform and applications designed to integrate multiple, disparate security
applications and devices, allowing management of an entire enterprise through one
comprehensive user interface. That user interface can be quickly, cost effectively
customized to meet the exact requirement of each and every user.
A complete PSIM software system has six key capabilities:
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Event Collection
Analysis
Verification
Resolution
Reporting
Audit trail
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3. Physical Security Information Management
Traditional Security Operations Centers
Command and Control Centers
Proprietary
Open Standards
Silos, Isolated Systems
Integrated and Interoperable Systems
Limited Safety, Security and Integration
Integrated Safety and Security Compliant
Reactive, Error Prone, Poor Visibility & Control
Proactive, Strategic, Managed and Predictive
Functional Data Only
Real-time Information, Optimized
Disparate Systems with Minimal Communication
Communication between Existing and New Systems
Without PSIM
With PSIM
Source: Frost & Sullivan
Slide 3
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4. CNL Software
IPSecurityCenter™ - World Leading PSIM Software
CNL Software's IPSecurityCenter PSIM solutions sit at the heart of some of the largest,
most complex and ground-breaking security integration projects in the world.
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US: Washington DC protecting over
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UK: Protecting over
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South Africa: Securing over
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India: Protecting over
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US & Canada: Largest single PSIM installation to date protecting over
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UK: Fortune 20 company securing over
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India & Sri Lanka: Protecting over
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Kuwait: Protecting over
Slide 4
citizens
passenger journeys per year
of pipelines protecting over
liters of fuel
employees and tracking over
employees over
corporate vehicles
US office locations
locations
employees
barrels of oil a day
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5. CNL Software
IPSecurityCenter™
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PSIM software based integration and management platform
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Connects and manages disparate building and security
technologies and processes
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Provides operators with real-time Situational Awareness
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Gives a Common Operating Picture (COP) for all security operative
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Presents step by step process guidance
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Ensures complete compliance to security policies
Slide 5
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6. IPSecurityCenter™
Integrated Approach
IPSecurityCenter works with the largest number of manufacturer systems allowing
maximum use of legacy equipment including:
CCTV
Slide 6
BMS
Tagging
Fire, Alarm
Systems
Access Control
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Display
Analytics
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7. IPSecurityCenter™
Information Aggregation
Access
BMS
Tagging
Fire
CCTV
Parking Lots
Asset
Mapping
Surface
Operator
Guidance
Interface
Detect
Slide 7
Aggregated
Visual
Intelligence
Visualize
Resolve
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8. Healthcare Security
The Healthcare Challenge
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The security challenge includes:
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The International Association for Healthcare Security and Safety
(IAHSS) stresses that the primary concern of every healthcare
security department is to:
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Slide 8
Maintaining the safety of patients and staff
The protection and inspection of medicines and medical equipment
Security of facilities including buildings and parking lots.
provide for the safety and welfare of everyone in the facility and on
campus
create a sense of security so that patients and visitors find the facility
to be open and inviting and choose it for their healthcare
focus on the needs and concerns of workers so the workforce finds
the institution to be an employer/workplace of choice
balance the creation of an open and inviting impression with the
safeguards and protocols that ensure a safe environment for all
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9. Healthcare Security
Security Issues
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Today healthcare security has to face:
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Complex medical centers requiring different security approaches including:
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Large medical centers with many community-based facilities
Outpatient centers
Care in the community
Hospital growth, mergers and acquisition can bring with it:
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Slide 9
Increased instances of theft and waste
Violent behavior towards staff and other patients
General vandalism
Corporate espionage
Theft of research information and intellectual property
Threat of terrorism
Legacy equipment
Disparate systems
Multiple operating procedures
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10. Healthcare Security
Security Operational Issues
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Ensuring the highest patient, staff, medicines and equipment safety using an
increasing number of sensors, systems and data creates it own challenges:
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All of this can lead to:
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Slide 10
Increased cost of running multiple control centers
Time and effort to manage disparate systems across multiple platforms
Hundreds of opportunities for false alarms
No way of quickly verifying alarms
Ensuring security staff follow common procedures to different responses required
dependant on time, date, historic alarm data and threat level
Reduced operational effectiveness
Undermined security infrastructure
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11. Healthcare Security Operational Issues:
Resolved with IPSecurityCenter™
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Integrates entire estate of existing security assets & sensors
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Integrates multiple disparate solutions, removing technology
dependencies on specific products and vendors
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Develops a centralized Command and Control infrastructure
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Increases situational awareness
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Seamlessly deploy new technologies that support risk reduction
and promote a more secure environment
Slide 11
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12. Healthcare Security Operational Issues:
Resolved with IPSecurityCenter™ cont.
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Completely customisable, presenting the right information, to the
right people, in real time
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Event driven switching of layouts created by
activity/incidents/triggers/timeouts
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Display of video with other information sources to create
dashboards and incident centres
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Automatic escalation from one display to another
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Slide 12
Highlight repeat incidents
Distributed intelligence
Audience / event specific presentation
Workflow created from a range of system & operator inputs
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13. The ROI
Strategic Value
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Return on Investment
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Improve operation efficiency. For example:
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Video analytics or RFID tagging
Reduced training costs
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Slide 13
Incremental migration path for aging assets
Integration of both analog and IP technologies
Support the use of new technologies i.e.
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Centralized monitoring of security and BMS systems by security personnel
Life safety system alerts automatically escalated to a nurses station
Extending the life of security assets i.e.
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Contribute to the provision of quality care
Protecting the reputation of the organization
Maintaining good public and employee relationships
Only one system for security operators to learn
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14. Process Guidance & Crisis Management
IPSecurityCenter™
IPSecurityCenter™ receives an alarm from the waiting room of a hospital clinic
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The nearest camera automatically pans to the location of the alarm
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IPSecurityCenter’s on-screen Process Guidance asks the operator to instantly verify the incident using
live video
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Thesecurity risk is identified, the operator is prompted to confirm theteam, ensuringthe provided list
A Control Center has constant communications with the response incident from real-time guidance
to manage the incident based on standard operating procedures (SOPs)
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The incident is rapidly resolved using these SOPs which ensure compliance to organizational and
government instigated policies for risk mitigation
An incident report is automatically generated
Slide 14
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15. Analytics Alarm Example
Suspicious behaviour
Playback controls for
review of incident
Slide 15
Event image from
analytics engine
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16. Perimeter Alarm Example
Auto camera display
PTZ cameras
moves to
preset
Perimeter intrusion
event
Automatic
display of 3
nearest static
cameras
Slide 16
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17. Process Guidance Example
False Alarm
Consistent resolution form
with field validation
Slide 17
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18. IPSecurityCenter™
Other Healthcare Integration Capability
FACILITY
BMS
Fire alarms
Perimeter security
Heating & ventilation
Parking lot
management
Slide 18
Reception
Management
CCTV surveillance
Facial recognition
Video analytics
Waiting times
Security
Access control
RFID patient tagging
Drugs management
Secure wards
EMPLOYEES &
CONTRACT STAFF
Access control and
badging
Time & attendance
Linked to HR system
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BUSINESS
Theft prevention
Asset protection
Statistics and reporting
Public information and
marketing
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19. IPSecurityCenter™ PSIM Solution
Summary
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Software-driven integration of all security applications
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Integration of existing and future technologies
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Fast development of customer & application specific graphical
user interfaces
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Evidence gathering & visualization from multiple security
resources, live & recorded
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Compliance – Policies – Procedures
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Crisis Management
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Management Reporting / Business Intelligence
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Rapid deployment – Rapid Return On Investment
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Managing a “holistic” security policy across an enterprise IT
infrastructure with “real time” flexibility
Slide 19
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20. Case Studies
Slide 20
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21. Safe Cities
Washington DC HSEMA, United States
City-wide CCTV integration providing situational awareness
protecting over 5.5 million citizens and 17.9 million visitors
each year.
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Integration includes over 5,000+ CCTV cameras from district
agencies including:
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Homeland Security Emergency Management Agency,
Metropolitan Police Department, Department of Transportation's (DDOT),
Protective Service Division's (PSD), District of Columbia Public Schools (DCPS)
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Also integrates ShotSpotter Audio Analytic Gunshot Detection System
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Supports the city’s public safety planning efforts for special events
requiring interagency coordination
The DC VIPS program will create a unified control center where all of the security
requirements of multiple agencies within the Greater Washington area can be
managed and processed.
Slide 21
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22. Safe Cities & Law Enforcement
Greater Manchester Police, UK
One of the largest law enforcement forces in the United
Kingdom, protecting 2.6 million residents and 8 million
visitors each year.
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Public/private integration of CCTV feeds from cameras
including:
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Manchester International Airport
Manchester City Council and Trafford Council
Manchester City Soccer Stadium
Radisson Edwardian Hotel
Force fixed and rotary wing aircraft, heli-tele
Mobile CCTV vans
Body warn cameras and mobile evidence gatherers
Surveillance and Intelligence gathering for highest level security event in the UK
after the G8 Summit, plus increased public protection and rapid police response at
major occasions, such as the UEFA Cup final.
Slide 22
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23. Corporate Enterprise
Engineering Corporate, UK
Engineering consultancy protecting over 600 professional
engineers, consultants, staff and intellectual property at its
engineering, design, development and testing HQ.
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CCTV and alarm monitoring in workshops handling gasoline,
diesel, gaseous fuel and lubricants
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Common operation procedures for handling alerts due to
engine shut down, gas and/or fire
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Out of office fire alerts sent by text/phone to emergency
response teams
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Also integrating fence detection, intruder, panic and
building management system alarms
Working with hazardous materials including engine fuels and lubricants means that
the organization understands the need to respond to potential life and business
threatening alerts immediately to ensure the safety of staff, visitors and assets.
Slide 23
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24. Retail
Retail Chain, South Africa
Central management of security systems and BMS for a
114,000 m² warehousing, refrigeration and distribution
center handling in excess of 50,000 line items.
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Reduced shrinkage and theft through effective maintenance
of security and BMS systems
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Protecting fresh produce and perishables from spoiling by
monitoring generators and refrigeration
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Weigh bridge monitoring online and offline status
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Monitoring the status of security systems such at fence
detection and CCTV
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Any system fault alarms sends alerts to the maintenance
A camera that goes down or response
team for immediate a weigh bridge that is turned off opens up a window of
opportunity for theft, by monitoring the state of security systems and reporting
problems to maintenance the organization is able to respond immediately to fix the
problem; limiting potential losses.
Slide 24
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25. Education
Queens University Belfast, UK
Protecting 17,000+ students and 3,500+ staff studying and
working across a campus covering more than 250
buildings.
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Remote bi-directional communication to the University’s
Fire, CCTV, Access Control, Intruder Alarm systems
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Integrating security policies and providing advanced
situational awareness across the whole campus
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Optimised use of security resources offering longer life for
legacy systems
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Productivity gains by managing more locations with existing
personnel
Increased student confidence in University safety
A• centralised campus based Command and Control Centre operating in a
metropolitan area and integrating more than 250 sites and devices covering CCTV,
access control, fire, BMS and intruder systems.
Slide 25
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26. Further Information
Additional Online Resources
Wikipedia - Physical Security Information Management
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http://en.wikipedia.org/wiki/Physical_Security_Information_Management
PSIM for Mass Transit Public Safety and Security – BTP Video
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http://www.youtube.com/watch?v=7FGr-mfbNok&feature=channel&list=UL
LinkedIn Physical Security Information Management (PSIM) Group
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http://www.linkedin.com/groups?home=&gid=2162880&trk=anet_ug_hm
CNL Software Press Releases
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http://www.cnlsoftware.com/latestNews.php
CNL Software Downloads: whitepapers, articles, solutions guides, reports
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Slide 26
http://www.cnlsoftware.com/downloads.php
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27. References
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Hospital and Healthcare Security - By Russell Colling, Tony W York
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International Association for Healthcare Security and Safety (IAHSS)
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The Joint Commission
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Slide 27
www.iahss.org
www.jointcommission.org
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28. Contact Details
CNL Software
11715 Fox Road
Suite 400-190
Indianapolis
IN 46236
USA
Tel. +1 317 522 0313
CNL Software
CNL House, Lansbury Estate
Lower Guildford Road
Knaphill
Surrey, GU21 2EP
United Kingdom
Tel. +44 (0) 1483 48 00 88
Web:
www.cnlsoftware.com
Email:
info@cnlsoftware.com
marketing@cnlsoftware.com
training@cnlsoftware.com
Slide 28
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