1. AGPMPN
Quality Program
Aesculapius Healthcare Consultants

2. About Us
• Certified Quality Managers by the American Society
of Quality.
• The only TeamSTEPPS Patient Safety Strategy
Provider in Nigeria.
• USAID SHOPS Trainers that have trained Medical
Directors on Financial Management.
• AHIA- Aesculapius Hospital Improvement Advisory
Hospitals with Performance Management, Organization
Development, Process Improvement, Branding,
Financial Management and Idea Generation

3. Present Challenges
• Embarking on Quality Management Initiatives,
without success
• Waste of Resources and Time.
• Externally Originated Strategies leading to
disconnect between NEEDS and SERVICE
DELIVERED

4. Conquering Challenges for Success
• Need for Systematic Approach and New Models of
Patient Safety and Quality Management, driven by YOU.
The Components are:
• Systematic and Tailored Capacity Development of
Healthcare Professionals.
• Individual Hospital Quality Empowerment Program
• Peer Review with World-class Performance Oriented
Healthcare Standards-suitably adjusted for our
Environment

5. Systematic and Tailored Capacity
Development of Healthcare
Professionals

6. Hospital Leadership Engagement Workshop
Healthcare Quality Manager Workshop

7. Unique AGPMPN Quality Program
• Connect “classroom” development process to the
current challenges and processes of change in
Member Hospitals.
• Adults learn through dialogue, experience and
feedback
• Organizational learning depends on a mix of external
and internal experts
• Individual and organizational learning reinforce each
other

8. Effective Development Programs
• Design Components must be well integrated with one
another and the priorities of the Organization.
• Most powerful way to learn is by reflecting on
knowledge acquired with colleagues, making
Participants go back and forth between the workplace
and the classroom.
• Interactive Reflection that breaks down boundaries
between classroom and workplace.

9. AGPMPN Quality Program
Quality Management
Program
Patient Safety
Program
Hospital Quality Index
(HQI)

10. Individual Hospital Quality
Empowerment Program

11. AGPMPN Quality Program
Quality Management Program
Patient Safety Program

12. Individual Practice Quality
Empowerment
• Patient Safety Culture Assessment
• TeamSTEPPS Fundamental Course for Hospital Unit
Leaders
• Develop the Quality Management Plan
• Develop Performance Measurement Indicators and
Quality Goals
• Review of Hospital Processes and Procedures

13. Individual Practice Quality
Empowerment
• Developing Patient Safety Implementation Plan
• Collection and Analysis of Patient Safety Data
• Integration of TeamSTEPPS into daily practice
• Patient Safety Culture Assessment
• Award of Patient Safety Hospital with Plaque

14. Individual Practice Quality Empowerment
Week 1 Week 2 Week 3 Week 4 Week 5 Week 6
1
Patient Safety Culture
Assessment
1
2
TeamSTEPPS Fundamental
Course for Hospital Team
Leaders
2
3
Develop the Quality
Management Plan
3
4
Develop Performance
Measurement Indicators and
Quality Goals
4
5
Review of Hospital Processes
and Procedures
5
6
Developing Patient Safety
Implementation Plan
6
7
Collection and Analysis of
Patient Safety Data
7
8
Integration of TeamSTEPPS into
daily practice
8
9
Patient Safety Culture
Assessment
9
10
Award of Patient Safety
Hospital with Plaque
10

15. Peer Review

16. Hospital Quality Index (HQI)
Outcomes
Leadership
Strategic
Planning
Management
Care Process
Management
Quality
Management
Risk and
Patient
Safety
Management
People
Management
Resource
Management

17. HQI rates favourably with Other
Healthcare Standards
JCI HQI Safecare
Origin
American Surgeons in 1907,
translated to Joint
Commission
Performance-Based Standards
developed by Aesculapius
Healthcare Consultants (AHC)
Scaled-down Standards
developed by COHSASA and JCI
Cost Not Free: $2,180 - $37,245 Free Online Free (Pharmaccess)
Accessibility Standards not available Standards available online Standards available online
Assessments JCI Surveyors
Interested Healthcare
Professionals
Pharmaccess Surveyors
Status ISQUA Certified Aim to be ISQUA Certified
NO: Tied to COHSASA
Accreditation
Other Programs
None
Includes Patient Satisfaction
Module
Tied to Medical Credit Fund (MCF)
Other Benefits
Most Experienced Healthcare
Accreditation Body
Empowers all Healthcare
Professionals to assess
Hospitals
Rewards Quality Improvement
with Market-rate Interest Loans
Comparing Healthcare Standards

18. AGPMPN Ratings
• Minimal
• Moderate
• High

19. Features of HQI
• Performance Based
• International Healthcare Standards
• Simplified for all Healthcare Professionals

20. Developing AGPMPN Surveyors
Culture Change Workshop for AGPMPN Quality Steering
Committee
Training of Quality Review Committee/ Surveyors
Yearly Peer Review of Performance
Grading of Hospitals based on Assessments
Reward of Hospitals based on Assessments

21. Plan of Action
May,2013 Jun-13 July Aug Sept Oct Nov Dec Jan-14 Feb-14
1 Engage withAGPMPN EXCO 1
2
IntroductionofThe AGPMPN
QualityProgram
2
3
Hospital Leadership
Engagement Workshop
3
4
Healthcare QualityManager
Workshop
4 4
5
Individual Practice Quality
Empowerment
5 5 5 5 5
AGPMPN Peer ReviewwithHQI
Standards
6
The AGPMPN Quality Program

22. Results/ Objectives
Participants are empowered to transform the
Organizational Culture, where the following can flourish:
• Patient Safety
• Staff Safety
• Quality Management
• Performance Excellence.

23. Impact
• Potential to influence all Healthcare Professionals and
Service Delivery in Nigeria.
• Build capacity for transformation and improve
collaboration across the entire AGPMPN Membership
by developing a new level of Peer Monitoring and
Performance Management.
• Point of reference in Health in Nigeria and Africa as a
whole.
• Activate Paradigm Change in Nigerian Healthcare

24. Universal Acclaim and Recognition as the first
Group to deploy an intensive Quality Management
and Patient Safety Program across board

25. Thank You