2. TOP 10 REASONS TO GO AGILE
 Revenue
 Speed to Market
 Quality
 Visibility
 Risk Management
 Flexibility/Agility
 Cost Control
 Customer Satisfaction
 Right Product
 More Enjoyable

3. IT’S ABOUT THE BUSINESS
If we are to succeed how
must we look to our
stakeholders?
Revenue
Growth & Mix
Cost Reduction

4. WHAT ABOUT THE CUSTOMERS?
To achieve that
vision how must
we look to our
customers?

5. WHAT ABOUT CUSTOMERS?
 Product
 Functionality
 Quality
 Price
 Time
 Image
 Brand
 Relationship
 Pleasant
Experience

6. WHAT ABOUT OPERATIONS?
To satisfy our
customers
what
processes
must
we excel at?

7. OPERATIONAL PROCESSES
Innovation
Process
• Identify the Market
• Create the Product/Service Offerings
Operations
Process
• Agile Execution and Delivery
Products/Services
Post-sale
Processes
• Support
• Service the Customer

8. AGILE OPERATIONAL MEASURES

9. WHAT ABOUT OUR PEOPLE?
To achieve our
vision how
must our
organization
look?

10. WHAT ABOUT YOUR PEOPLE?
 Strategic
Skills
 Competencies
 Technology
Infrastructure
 Climate for
Action
 Personal
Growth

11. Combine
d
Strategy
Financial
If we are to succeed how must we
look to our stakeholders?
Internal Processes
To satisfy our customers what
processes must we excel at?
Customer
To achieve that vision how must
we look to our customers?
Growth & Learning
To achieve our vision how must
our organization look?
AGILE BALANCED SCORECARD TEMPLATE

12. STRATEGY MAP FRAMEWORK
Financial
Revenue Growth Cost Efficiency
Long-Term Value
Custome
r
Price Quality Functionality
Availabilit
y
Brand
Innovation
Process
Customer
Management
Processes
Operations
Management
Processes
Employee
Satisfaction
Employee
Productivity
Employee
Retention
Internal
Processes
Learning
&
Growth

13. Combine
d
Strategy
Financial
ObjectivesMeasures Steps Results
Internal Processes
ObjectivesMeasures Steps Results
Customer
ObjectivesMeasures Steps Results
Growth & Learning
ObjectivesMeasures Steps Results
AGILE SCORECARD ACTIVITIES TEMPLATE

14. RESOURCES
http://www.balancedscorecard.org
http://www.ap-institute.com/kpi-library.aspx
http://www.rallydev.com/product-feature/reporting-analytics