This document discusses the work of the Government Digital Service (GDS) in the UK. It summarizes that GDS launched the GOV.UK website in October, which has received over 187 million visits. User testing found that GOV.UK makes completing tasks quicker and easier than previous government websites. GDS has also archived over 100,000 documents, closed over 200 subdomains, and set up over 275,000 redirections. Going forward, GDS plans to focus on improving government transactions and digital identity services.
7. Since then it’s had:
visits 187,693,708
page views 546,578,264
site searches 9,436,711
5 million visits a month more than
Directgov and Business Link
GDS
8. Our users seem to like it:
Twice as many say it’s easy to
complete a task on GOV.UK
(61%) vs Business Link (29%)
(face to face testing – 120 interviews)
GDS
9. Our testing suggests that completing
tasks is quicker:
GOV.UK 2 mins 24 seconds
Business Link 3 mins 24 seconds
GOV.UK 135 seconds
Directgov 144 seconds
(1,600 online task based sessions)
GDS
19. According to the Digital Efficiency Report
this will deliver £1.1bn+ in savings
Because, for instance, the average cost of
a digital transaction is:
20 x lower than phone
30 x lower than postal
50 x lower than face-to-face
GDS
http://publications.cabinetoffice.gov.uk/digital/efficiency/