Presentation des assets PS associés au marché banquaire

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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.

SERVICES ALCATEL-LUCENT ENTERPRISE: VIDEO
HTTP://BIT.LY/1CVHSPR

ALCATEL-LUCENT ENTERPRISE - SERVICES DE CUSTOMISATION
PLUS DE VALEUR, PLUS DE SIMPLICITE, PLUS D’ADAPTABILITE
Enhancing adoption rates
Enhancing your solution value return through customizations
Aligning the solution with your business case
3
Enhancing adoption rates
Capitalizing on your existing systems and infrastructure
Answering your specific needs
Accelerating and enhancing your business benefits
PUTTING YOUR PRIORITIES FIRST !

PRÊT A L’EMPLOI OU TOTALEMENT ADAPTÉ: UN CHOIX VARIÉ
APPLICATIONS SUR ETAGERES OU SOLUTIONS CUSTOMISEES PAR INDUSTRIE OU PAR FONCTIONS
Finance Hospitality
Industries
Defense
Healthcare Public safety Education
4
Functional
Telephony Back office Management
Contact center
Visual
communications Networks

SOFTPANEL MANAGER

SOFT PANEL MANAGER
OPTIMISATION DE LA PRODUCTIVITE DE VOS CENTRES D’APPELS
VIA L’AFFICHAGE DE DONNEES TEMPS REELS
CUSTOMER NEED: Display key business and contact center indicators in real-time to enhance decision and reactivity
SOLUTION: SOFT PANEL MANAGER handles the real time display of business data and contact center statistics. It allows numerous
statistics and data formats (bars, charts, gauges, comparisons) from several sources and a display in several ways: LED wallboards,
LCD/Panel PC/Plasma/TV screens, individual PC screen (Desktop Wallboard) or GAD integration.
Contact center Off-the-shelf
6
BENEFITS:
•Optimize contact center efficiency
•Increase correction strategies reactivity
•Increase campaigns success rate through information
•Keep key actors continuously informed
•Enhance security by rapid transmission of important data to
specific departments (IT, networking…)
BENEFITS AND REFERENCES
LATEST CUSTOMERS :
Soft Panel Manager on LED wallboard
Soft Panel Manager on plasma screen Soft Panel Manager on agent PC

COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
BUSINESS CONTACT
HTTPS://WWW.YOUTUBE.COM/WATCH?V=TSLZBRBFXGY

BUSINESS CONTACT
INTELLIGENT ROUTING BUSINESS CALL PLATFORM
Enable direct and personalized interaction with customers through
accurate counseling anytime, anywhere !
BUSINESS CONTACT is an intelligent business telephony routing platform
for branch based organizations. With a standard core, it is adaptable to any
company managing direct customer/employee relationship. Call routing is
Customer
contact
Business
Telephony
Approx 20% of customer calls are being lost because of inaccurate contact.
10 LOST CALLS PER BRANCH PER DAY = 4 MILLION € LOSS PER YEAR FOR A BANK
GARTNER
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company managing direct customer/employee relationship. Call routing is
based on availability and job/business oriented.
BENEFITS:
•Unify functionality, ergonomics and service levels in all branches
•Managed more calls without increasing branch resources
•Turn personalized customer contact into a competitive advantage
•Grow sales through faultless counselor-customer relationship
•Deliver greater customer satisfaction (answer all customer calls)
•Better measure counselor performance
BENEFITS

PSTN
OmniPCX Record
IP
External or internal caller
Contact center Off-the-shelf
OMNIPCX RECORD SUITE
A RECORDER FOR SMALL AND MEDIUM-SIZE BUSINESS
An affordable recording solution for small and medium-sized customer service teams
OMNIPCX RECORD SUITE provides extra web-based audio and video call recording as well as analysis tools. This enhances quality
assurance, accelerates customer issues resolution, boosts customer loyalty and streamlines employee monitoring and coaching. This is
particularly relevant in financial services, utilities, healthcare, education, hospitality and public safety organizations.
OmniPCX Record
interface
and
high-level architecture
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OmniPCX Enterprise
PSTN
IP
Recorded IP Phone
IP
BENEFITS:
•Optimize contact center efficiency
•Increase correction strategies reactivity
•Increase campaigns success rate through information
•Keep key actors continuously informed
•Enhance security by rapid transmission of important data to
specific departments (IT, networking…)
BENEFITS AND REFERENCES
LATEST CUSTOMERS :
high-level architecture

REFERENCES
… AND MANY MORE

“Partnering with Alcatel-Lucent to handle the implementation instilled a great sense of
confidence. The project had enormous visibility in the community, and the improvements
“One of the many benefits of the Alcatel-Lucent Partner Program is the support we get from
Alcatel-Lucent’s Professional Services team. This magnifies the help we get from Alcatel-Lucent itself.”
ANDREY KVOCHKOV, GENERAL DIRECTOR, ALBETA BUSINESS PARTNER
QUE DISENT NOS PARTENAIRES & CLIENTS A PROPOS
D’ALCATEL-LUCENT PROFESSIONAL SERVICES
confidence. The project had enormous visibility in the community, and the improvements
in customer satisfaction and efficiency have justified our investment many times over.”
OMER SIDDIQUI, CHIEF INFORMATION OFFICER, DC WATER
“We have built a genuine three-way partnership with Telefónica and Alcatel-Lucent because their
Professional Services teams not only understand their products, but bring fresh ideas about how
we can efficiently provide services to our citizens.”
EMILIO RUBIO, DIRECTOR OF ‘ATTENTION TO THE CITIZEN’, BARCELONA CITY COUNCIL

enterprise.alcatel-lucent.com

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