What is conversion? Conversion to me means turning prospects into customers and customers into evangelists or raving fans.
To turn a suspect into a prospect means to get an opt-in. This is when someone gives you their name and email address.
Turning a prospect into a customer means they’re buying something from you. Then to turn them into a raving fan means they keep buying again and again, which raises their lifetime value.
Boosting productivity with conversion involves three incredible and uniquely simple questions, which make good websites great.