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Writing Bad-News Messages
The Three-Step Process ,[object Object],[object Object],[object Object]
Strategies for  Bad-News Messages ,[object Object],[object Object],[object Object],[object Object],[object Object]
Audience-Centered Tone ,[object Object],[object Object],[object Object]
The Direct Approach ,[object Object],[object Object],[object Object]
The Indirect Approach ,[object Object],[object Object],[object Object],[object Object]
Begin With a Buffer ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Follow With Reasons ,[object Object],[object Object],[object Object],[object Object],[object Object]
State the Bad News ,[object Object],[object Object],[object Object],[object Object]
Close With Confidence ,[object Object],[object Object],[object Object],[object Object]
Cultural Differences ,[object Object],[object Object],[object Object]
Types of Bad-News Messages ,[object Object],[object Object],[object Object]
Routine Requests ,[object Object],[object Object]
Claims and Adjustments ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Organizational News ,[object Object],[object Object]
Recommendation Letters ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Employment Applications ,[object Object],[object Object],[object Object]
Performance Reviews ,[object Object],[object Object],[object Object]
Negative Performance Reviews ,[object Object],[object Object],[object Object],[object Object],[object Object]
Termination Letters ,[object Object],[object Object],[object Object]

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Chapter 4 badnews 1