2. Change in Offsites
Promotional/Tabling events
Staff with sales/PR experience
Kennel positioning
Daily dog list
3. Moving into a Shelter: Translating
APA’s philosophies into a large
scale adoption location
Flexibility
Adoption counselors:
Diverse skill-sets
Safety & training
Roles (Shift
lead, behavior, medical, customer
service, matchmaker)
4. TLAC Structure
Dog walks: 2X daily
Whiteboard system
Checklists
The Checklist Manifesto
5. When Someone Visits the
Shelter
Safety
Signage, locks
Showing a dog
How to pull out a dog, Info., Meet and
Greet
Adoption Process
Denials/Returns
Handling Incidents
6. How Do We Communicate?
Kennel list & shared documents
Walkie talkies, E-mail, Texting