AWS Public Sector Symposium 2014 Canberra | Managing the Pace of Innovation: Behind the Scenes at AWS
1. AWS Government, Education, &
Nonprofits Symposium
Canberra, Australia | May 20, 2014
Managing the Pace of Innovation
Glenn Gore
Sr. Manager Solutions Architecture
Amazon Web Services, APAC
2. “Want to increase innovation? !
Lower the cost of failure"
Joi Ito, Director MIT Media Lab
3. culture is the principal component in
speed of innovation
4. A Rapid Pace of Innovation
24
48
61
82
159
2802014: 127 New Features and Services Since January
5. customer obsession
ownership
invent and simplify
right, a lot
hire and develop the best
insist on highest standards
think big bias for action
frugality
vocally self critical
earn trust
dive deep
have backbone; disagree & commit
deliver results
6. if you want something done right …
create a single-threaded team
8. At Amazon, we always work backwards
from the customer.
9. each new idea, starts with a write-up of a press
release / FAQ that helps capture the customer
perspective of the problem we are trying to solve.
10. this process helps us exercise customer obsession by
compelling us to put on the shoes of the customers and see
the story from a customer’s perspective.
11. It helps us understand the problem we are
trying to solve, and if it is worth solving.
12. We eat our own dog food, which enables us to put
ourselves in the shoes of the customers, and again,
compels us to be vocally self-critical to innovate on behalf
of our customers.
18. 11.6s
Mean time between
deployments
(weekday)
1,079
Max number of
deployments in a
single hour
10,000
Mean number of
hosts
simultaneously
receiving a
deployment
30,000
Max number of
hosts
simultaneously
receiving a
deployment
DEPLOYMENTS AT
AMAZON.COM