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2013 05-26 search requirements for social intranet
1.
All rights reserved.
© 2013 Documill Slide 1 Documill Discovery Search Requirements for Social Intranet 23.05.2013 Terho laakso www.documill.com
2.
All rights reserved.
© 2013 Documill Slide 2 About Documill We are an independent software vendor (ISV) whose solutions enable browser-based viewing of multi-page documents. Our competencies are in server- side enterprise document processing and search. Documill is headquartered in Finland, Europe.
3.
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© 2013 Documill Slide 3 How do I find the needed piece of information and get the job done on time and budget? The amount of data doubles every 18 months. Most of the new data is part of communication*(*IDC) Most time consuming activities for a knowledge worker: 1. E-mail (13 h/week) 2. Searching for information (9 h/week) 3. Communication and collaboration (6,5 h/week)* (*IDC) Half of the information workers spend more than an hour a day searching for information* (*Forrester) Happy employees drive your bottom line result: 33% higher profitability 43% more productivity 37% higher sales 300% more innovation 51% lower retention 66% decrease in sick leave * http://www.fastcompany.com
4.
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© 2013 Documill Slide 4 How much money does it cost? ROI for the new Search Number of Knowledge Workers 50 Average monthly salary of an employee 3 400 € Hourly cost 34 € Improvement area Hours/Week Annual Cost Search content 5 378 000 € Recreate content when not found 2 151 200 € Reformatting existing documents 2 151 200 € Total cost 680 400 € Improvement and annual savings scenarios 15 % 102 060 € 25 % 170 100 €
5.
All rights reserved.
© 2013 Documill Slide 5 Organization Business value Key viability question Sales High if it drives opportunities and ability to close seals How does it drive performance and compensation? Marketing High if it enables development and reuse of materials Can marketing drive new work styles across the organization? Product Development High if it emerges and refines collective intelligence How open they are for external input? Customer and Field Service High if it enables access to scattered information and expertise Can you align new tools with existing processes and technology? Human Resources Medium if not applicable in specific processes like reviews Can you change your ERP driven HR processes? Production Low if not applicable in specific processes like exception handling Can you align new tools with existing processes and technology? Who would benefit most from the social tools? (Forrester 2012 Mapping The Value of Social Business and Collaboration)
6.
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© 2013 Documill Slide 6 Case Kärkimedia - Better access to the sales material
7.
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© 2013 Documill Slide 7 Case Kärkimedia – Action based content discovery
8.
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© 2013 Documill Slide 8 Requirements for the new search: 1. Connect social data with enterprise content 2. Foster collaboration inside organisation and help to discover expertise 3. One set of results from which you consume and take actions on the content 4. Conversational search with sorting and filtering options 5. Enforce the access rights of all source systems 6. Flexibility to meet company specific needs like localization and extendibility Requirements for the new search Chasing the "Google experience" is not sufficient. You need to emphasise search features that allow for better collaboration, application development, and innovative means of finding and working with content. Gartner 2013 Enterprise Search Magic Quadrant
9.
All rights reserved.
© 2013 Documill Slide 9 An user interface example
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