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Organization Study on Rittal India Pvt Ltd
                                                          Switch to Perfection



                          INDUSTRY PROFILE

 INTRODUCTION
   Industrial development is used as a yardstick for measuring the level of
economic development. All developed countries of the world have highly
developed and diversified industrial sector. India possesses all necessary
conditions for industrial development. Along with vast and diversified natural
resource endowments, its large population size provides cheap labor and huge
market for manufactured goods. India was an industrially developed country
before the advent of industrial revolution in Europe. Indian industry was
integrated with its agriculture, and household industries were an integral part of
the national economy. Indian artisan and craftsmen knew how to weave cloth,
make pottery and bamboo utensils, jewelry and metal wares, and to produce
wooden and leather products. India was known for ship building too.


 PRE-INDEPENDENCE INDUSTRIAL DEVELOPMENT
   The history of industrialization in India started with the establishment of cotton
textile mill in Mumbai (Bombay) in 1854 with the predominantly Indian capital and
enterprise. First jute mill was started at Risra near Kolkata (Calcutta) with
Scottish capital and management in 1855. Coal mining in the Chotanagpur
region also began about the same time. Subsequently, paper mill and chemical
industries were started. The pig iron industry was started at Kulti in 1875. With
the establishment of the Tata Iron and Steel Company at Jamshedpur in 1907, a
new chapter in the industrial history of India was opened. The growth of industry
before the First World War was slow and holding. Indian industries were only to
supplement the products of British industries. Further, only such industries were
promoted which were not suited to Britain such as sugar and cement. During and
after the Second World War, the situation changed drastically. The war hindered
movements of goods via sea routes and hence a liberal industrial policy was
adopted, which gave impetus to industrial development. Numerous industries

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came up such as steel, sugar, cement, glass, industrial chemicals and some
engineering industries.


 POST-INDEPENDENCE INDUSTRIAL DEVELOPMENT
   On the eve of Independence, the industrial development in India was confined
largely to consumer goods; important industries being cotton textile, sugar, salt,
soap, leather goods and paper. The growth of industries manufacturing
intermediate goods, like coking coal, cement, steel, non-ferrous metals,
chemicals, was slow and capital goods industries were also lagging considerably
behind. The 1948 Industrial Policy Resolution defined the broad contours of the
industrial policy and delineated the role of the State in industrial development
both as an entrepreneur      and as an authority. The process of industrialization
started with the launching of the First Five Year Plan and continued through
successive Plan periods. New Industrial Policy of 1991 announced several
liberalization measures and the subsequent Eighth Five Year Plan (1992-1997)
emphasized privatization, globalization and    liberalization for industrial growth.
Major liberalization measures removed entry barriers to investment, opened
trade, provided free access to foreign technology in some sectors, opened up
foreign direct investment and removed barriers inhibiting access to capital
markets. This made the entry of sheet metal fabrication industry into India.


 ORIGIN OF THE INDUSTRY
   Sheet metal industry basically originates from America (in 1730’s) The name
sheet metal is self-explanatory - through several different processes metal is
rolled through machines to produce sheets in a variety of gauges.


 GROWTH AND DEVELOPMENT OF THE INDUSTRY
   National Building Museum (NBM) gives a real picture of history, growth and
development of Sheet metal Industry. "Sheet Metal Craftsmanship: Progress In



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Building" which opened at the museum January 25, 1988, and continues through
August 1988, relates the history of the uses of sheet metal from the earliest days
to the present. The exhibition celebrates the centennial of one of the oldest labor
unions in the United States: the Sheet Metal Workers' International Association
(SMWIA). SMWIA together with the Sheet Metal and Air Conditioning
Contractors' National Association (SMACNA) and the Sheet Metal Industry's
National Training Fund (NTF) are sponsoring the exhibition at NBM. All three
organizations have worked closely and unstintingly with the museum to create an
exhibition befitting a centenary.


       The exhibition covers the contemporary uses of sheet metal, the history of
sheet metal in America, tools, and fabrication. The installation, erected in the
west court of the museum's Great Hall, is made of sheet metals -- copper, terne
plate (lead coated) steel, galvanized iron, aluminum, and brass. It provides first
hand information on the versatility of sheet metal as a building material.


   The usage of Sheet metal is also found in heating and ventilating systems of
Discovery Parks Multi Tenant Research Facility in Vancouver and the stainless
steel roof of Kansas City's AT &T building. A huge ventilator and a sheet copper
urn await comparison and contemplation. A whimsical shiny palm tree stands
near stainless steel kitchen cabinetry. For those unfamiliar with sheet metals role
in contemporary architecture and everyday life, this introductory area should
prove to be an eye opener.


 PRESENT STATUS OF THE INDUSTRY
   Focusing on sheet metal as a topic provides an opportunity to look at the
building arts in a nontraditional, non-museum-like way. Rather than assessing
building from an aesthetic and design-oriented perspective, this exhibit
addresses materials and building technology, and the construction worker rather
than the engineer or architect. Here we take note of the skills of present-day
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sheet metal workers who carry on centuries-old craft techniques yet also work
with the latest


   computer technology and lasers; artisans who can make things as timeless
as weather vanes and as up-to-date as solar heating systems.


 DEVELOPMENT OF RITTAL
   Founded in 1961, Rittal has grown and developed into one of the largest
enclosure manufacturers in the world. Supported by the most modern computer
technology and automation, Rittal manufactures a wide range of enclosures and
accessories to provide the ultimate in protection and mounting capabilities-- there
are more than 13,000 different products included in their offering, and literally
hundreds of innovative new items added each year


   Rittal India Pvt Ltd fabricates sheet metal components and assist in
subassembly production, from the simple to the complex. Their experience
includes industrial enclosures, IT solutions, electronic packaging, system climate
control, power distribution, communication systems and many other parts for a
wide variety of industries.


   Sheet metal fabrication and precision engineering are at the core of Rittal’s
capabilities. Whether customers require engineering manufacturing and/or
design services, sheet metal prototyping low cost assembly or supply chain
management, Rittal India Pvt Ltd. will be their partner from co-development to
delivery.


   The Rittal concept is a unique blend of smart engineering, cost efficiency,
perfect protection and attractive design. Whether an industrial, electronic, data
communication or telecommunication application, you'll find an ideal Rittal



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solution. Rittal India Pvt Ltd has invested in state-of-the-art sheet metal
fabrication technology that allows it to manufacture components with precision


and efficiency. Rittal India Pvt Ltd is a company primarily belonging to sheet
metal fabrication industry.



 ORIGIN
   Rittal India Pvt Ltd is 100 % Subsidiary of Rittal – GmbH & Co. KG, Germany.
Rittal is the world's largest manufacturer of enclosure systems. It belongs to the
Friedhelm Loh group of companies in Germany. Founded in 1961 the company
rapidly developed to become the World’s number one enclosure manufacturer.


   The Friedhelm Loh group of companies now has number of employees’
worldwide with a number of production plants. Rittal has worldwide presence with
subsidiaries and agencies in over 100 countries. Rittal is an US 2 billion
company.


Production sites in Germany:
     Rittershausen – Rittal’s Birth place
     Herborn – Rittal’s Head Quarters
     Burbach
     Rennerod – Rittal’s centre for modern climate control technology
     Wissenbach – Stainless Steel Professionals
     Haiger
     Bad kostritz
     Eckental-Escheneu



 GROWTH AND DEVELOPMENT
   Rittal started its operation in India in the month of June 1995. In the initial
Phase, Rittal products were imported from Germany and introduced to the Indian

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customers. The plant in India started its operations in November 97. The market
development phase met with a great success. Known for their world-class




quality, customers welcomed Rittal products as their first choice. The Indian
users sensed and adapted quickly to the advantages of latest technology,


       The Quality and aesthetics of Rittal products was clearly distinguishable to
the Indian users.
                                               Head Quarters in India:


                                               Rittal India Pvt Ltd,
                                               #23 & 24, KIADB,
                                               Industrial area,
                                               Veerapura,
                                               Doddballapur-561203,
                                               Bangalore district,
                                               Ph: 080-27623075.
                                               E-mail: info@rittal-india.com


Rittal Plant is 15,000 Sq. meters in size, situated on a 12 acre plot equipped with
the latest state of art machinery and paint plant from Germany. The Plant also
has a stocking facility of over 2,200 sq. mts area to ensure immediate / ex -stock
delivery / service to our customers. About 500 highly motivated employees are
working in Rittal India. This plant has sufficient capacity to cater to the Indian as
well as to the Asia – Pacific market. It currently operates in three shifts and
produce approximately 50,000 freestanding large enclosure and 1, 00,000 small
boxes per year.


         Rittal has long since made the transition from housing and enclosure
solutions to sophisticated complete systems. Enclosure, mechanical and
electrical component installations, climate control and computer-assisted


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monitoring are now interacting elements of an integrated product. The company
has also come up with new products.
Some of them are:




         IP 54 fan and filter units.
         Immersible recooling systems.


         Top-therm cooling units for enclosures.
         ISV power distribution components for installation up to 630A and
          1600A applications
         Maxi PLS for installations upto 3200 Ance


 PRESENT STATUS OF THE ORGANIZATION
   Rittal India Pvt Ltd is currently a market leader in enclosure climate control in
India. They have a market share capital over 22% vis-à-vis other suppliers in
Indian market, both India and foreign. They currently manufacture and supply
around 3000 cooling units per day besides selling units imported from their
principles. Demand for cooling units and chillers have increased steadily as
customers are realizing the benefits and superiority of their technology and
manufacturing. They have been able to cut costs compared to equivalent
imported models and pass on these benefits to customers.


   Rittal – A powerful alliance with the Friedhelm Loh Group. Rittal today is the
world’s leading supplier of enclosures and housing systems with:
    10,000 employees world-wide
    49 subsidiaries at home and abroad
    14 companies
    70 international agencies
    20 production sites


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    The Friedhelm Loh group of companies now has about 10000 employees
worldwide with 19 production plants –
                     9 plants in Germany       2 in UK
                     3 in USA                  1 in India
                     2 in France               1 in China
                     2 in Italy


Production sites in Germany:
Rittershausen – Rittal’s Birth place


 Manufacturing of large enclosure systems in a CIM-oriented, fully automated
    production process
   Production of PS, ES, and TS enclosures as well as DL production
   World distribution center for large enclosure systems with a capacity for
    14,000 pallets
   Total site area of more than 65000 meter square
   State-of-the-art, environmentally friendly spray finishing plant with dip coat
    priming and powder coating


 Herborn – Rittal’s Head Quarters
   Rittal’s headquarters are a melting pot for invaluable impetuses from every
    region of the Rittal universe
   State-of-the-art production and manufacturing systems ensure cost-optimized
    production of Rittal’s successful classics – AE, KL and EB
   Total production areas in excess of 30,000 meter square
   60 different variants of small enclosures are manufactured here


 Burbach
   This plant specializes in the production of large enclosures (free-standing
    enclosures and console systems) and accessory components
  Individually configured command panels are assembled by dedicated team
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 Rennerod – Rittal’s center for modern climate control technology
   Energy saving technology ensures that the mass-production climate control
    components, cooling units and air/water heat exchangers’ environmentally-
    friendly
   State-of-the-art climate control components are manufactured for the world-
    wide markets on a production area in excess of 6,000 meter square


 Wissenbach – Stainless Steel Professionals
   The Wissenbach Plant specializes exclusively in the processing of stainless
    steel


   Products manufactured here for use in the chemical and foodstuff industries
    include TS8, PS 4000 and K, plus a range of accessory components


 Haiger
   Rittal’s logistical center
   Development and production of CS Outdoor enclosures, primarily for the use
    in the mobile communications industry, with system integration up to Level 4
   21,000 meter square of warehousing space
   Capacity of more than 21,000 pallets
   From here, Rittal products are distributed to the national and international
    markets


 Bad kostritz
   At Bad kostritz, Rittal’s steel processing expertise is channeled into the
    numerous components for enclosure interior installation
   This plant specializes in cost-effective customer-specific solutions and pre-
    assembly of system accessories


 Eckental-Escheneu
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   A modern logistical center
   Consultancy, development, production and forwarding of microcomputer
    packaging systems for the Rittal Electronic Systems division takes place here




                           NATURE OF BUSINESS


    Rittal India Pvt Ltd is a Multi National Company (MNC). Rittal India Pvt Ltd is
a premier 9001-2000 Company in India and currently a market leader in
manufacturing enclosures climate control in India. A multi-location and multi-
product company, Rittal has vital applications in the diverse sectors of Industrial
enclosures, IT solutions, and transport technology, automation industry and
beyond. Rittal solves all tasks for a wide variety of application areas - always with
an eye on the future. Over 10,000 employees worldwide are thinking and acting
on Customer behalf – with precise knowledge of the industry, practical expertise,
Curiosity and farsightedness. Progress is possible with Rittal in all sectors and
for all applications-is their mission. Rittal is already working enthusiastically on
the solutions of the future. This is their tradition, and is the key to their
innovativeness in the field of technology packaging. Experience the future of
communications technology and automation with Rittal, trendsetter in holistic
solutions. Setting trends means understanding customers, creating future safe
solutions, and being forward thinking. Industrial Ethernet, nano-spray-finishing
and Rittal cooling systems are just some of the examples, which impressively
underscore their commitment to this principle.




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                               COMPANY PRINCIPLES
                           1. The determined cooperation of all our employees
                               represents our company assets.
                           2. We know the value of interaction, of qualification,
                               motivation and success of the company. We
                               encourage and sponsor our employee in training
                               the overall success.
   PRINCIPLE

   3.    We regard our customers as partners who decide the success of our
  company.
                We must meet our customers’ wishes and solve their problems,
                  for they are the providers and guarantors of our future.
                Our product must offer clearly advantages and benefits to the
                  customers, in particular with regard to quality, engineering, range
                  and availability.
    4. We must be faster and better than our competitors. We must prove this to
         our customers every day, over and over again.
    5. Our ideas and our creativity will secure our advantage i.e., we must make
         a continuous effort to give new impetus and ideas and to translate these
         into logical and professional action.
    6. Perfect mastery of our daily business secures our existence and enables
         us to meet the challenge of the future.
    7.    Our aim is to build up a long-term relationship with our suppliers, based
         on the partnership; the essential precondition is a competitive attitude
         towards quality, delivery, and price and in resolving any problem.
    8. We concentrate all our energies towards perfect and economic production
         to market professionally and to supply reliably.
    9. We are aware of the responsibilities we bear towards the environment and
         the world in which we live. We want to take part in shaping and improving
         it.
    10. Switch to perfection – Our motto and commitment.
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PRODUCT AND SERVICES PROFILE

      Rittal has long since made the transition from housing and enclosure
solutions to sophisticated complete systems. Enclosures, mechanical and
electrical component installations, climate control and computer – assisted
monitoring are now interacting elements of an integrated product.

Rittal product range comprises of 6 Strategic Business Units (SBUs):


   1. Industrial Enclosure Systems: The new diversity of the enclosure
      product range offers perfect and economical solutions for every
      application.
   2. Electronic Packaging System: Rittal continues to present new ideas with
      one of the most comprehensive packaging ranges in the world.
   3. System Climate Control: Rittal climate control components are
      predestined for the solution of integrated tasks
   4. Power Distribution: Rittal offers a broad spectrum of solutions for low
      voltage distribution
   5. IT Solutions: comprehensive system solutions to meet the needs of the
      IT market
   6. Communication          Systems:   Rittal   communication      system   outdoor
      enclosures set standards with their high level of security.


   For experts and beginners alike, the product overview facilitates fast selection
of individual product groups within the range. For example the appropriate
dimensions of an enclosure or the correct cooling output of a climate control
component are easily ascertained. For all Rittal components of technology
packaging, power supply, climate control and monitoring technology, a
comprehensive pre-selection is provided. Rittal specializes in industrial products
that are mainly produced to meet the needs of industrial customers and not for
the common public.


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1. Industrial Enclosures Systems

      Small enclosures
      Compact enclosures
      Large enclosures
      PC cases and enclosure systems
      Console systems
      Industrial workstations
      Command panel systems
      Stainless steel enclosures and support arm systems
      EMC shielded enclosures
      Ex enclosures
      Explosion proof enclosures
      Polycarbonate enclosures


2. Electronic Packaging Systems

      MPS microcomputer packaging systems
      Sub racks and Card frames
      Desktop enclosures
      Industrial PCs
      Wall-mounted electronic enclosures
      Electronic enclosure systems
      Instrument cases


3. System climate control

      Climate control enclosures
      Cooling units
      Recooling systems

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      Heat exchangers
      Fan-and-filter units




      Rack-mounted climate control systems
      Enclosure heaters


4. Power distribution

      40 mm busbar systems up to 360 A, e.g. Rittal Mini-PLS
      60 mm busbar systems up to 1600 A, e.g. Rittal PLS
      100/185 mm busbar systems up to 1600 A
      Rittal Maxi-PLS, type-tested components up to 3200 A
      Rittal ISV installation distribution enclosures up to 630 A
      NH on load isolators
      NH fused isolations


5. IT solutions

      Network enclosures
      Server enclosures / server administration
      ISP / ASP racks
      Telecommunications racks
      Office solutions
      Distributor racks
      Wall-mounted enclosures
      IT controlling
      Interactive terminal systems
      Data racks
      Server racks and structured cabling accessories and free standing



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6. Communication systems

      CS outdoor enclosures
      CS indoor racks
      CS climate control modules
      Containers / shelters


      System integration
      Compact enclosures
      Modular enclosures


The system platform for Information Technology

Information technology (IT)
      Networking
      Servers / providing
      Telecommunications


   Rittal has grown and developed into one of the largest enclosure
manufacturers in the world. Supported by the most modern computer technology
and automation, Rittal manufactures a wide range of enclosures and accessories
to provide the ultimate in protection and mounting capabilities-- there are more
than 13,000 different products included in their offering, and literally hundreds of
innovative new items added each year


   Rittal India Pvt Ltd fabricates sheet metal components in any type of material,
and assist in subassembly production, from the simple to the complex. Their
experience includes industrial enclosures, IT solutions, electronic packaging,
system climate control, power distribution, communication systems and many
other parts for a wide variety of industries.




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                         CUSTOMERS PROFILE


Few of Rittal’s Industrial Engineer clients are:
      ABB
      Rockwell automation
      ENERCON
      SIEMENS
      invesys
      Honeywell
      LMW
      TISCO
      TATA
      MARUTI
      MICO
      SUZLON ENERGY LTD
      HMT




Few of Rittal’s Information Technology clients are:
      bharti
      Goldman Sachs
      cadence
      CISCO systems

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      hp
      DELL
      Infosys
      WIPRO
      TATA COSULTANCY SERVICES
      Reliance Industry Limited
      Mahindra and Mahindra
      MOTOROLA


                     COMPETITORS INFORMATION
Few of Rittal’s competitor’s are:
        APW, President
        VALRACK
        HCI
        BHARAT AND CUTLUR
        BCH
        Elsteel
        ELMA
        SCHROFF
        ADVANCE
        SUNBEAM
        WOHNER


Competitive factors favoring Rittal in comparison with competitors are:
 Wide product range with accessories- customers can source from a single
   vendor.
 High brand image-known globally.
 Can manufacture large quantities in short time.
 High tech manufacturing with latest technology.

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 Products have approval from UL, CSA, LR, and TUV for customers who
    export.
 Superior product quality.
 After sales service - support locally in India which offices in 11 large cities.
 After sales service – support in 100 major countries.




                      INFRASTRUCTURE FACILITIES


Canteen facility:
       Rittal has developed and acquired a good canteen facility for the
employees. Hygienic food is provided to the employees at low cost and some
amount is


deducted from the salary. Rittal also provides mineral water facilities to its
employees.
Traveling allowance:
     In addition to salary the company also provides Traveling Allowance to its
employees. Rittal also runs its own vehicles to bring forth its employees from the
various corners of the city. Transport facility with the perfect timing makes the
employees reach the work place in time.
Health schemes:
•   Medical Scheme - Rittal provides its worker an medical claim policy up to Rs.
    7500 in ESI hospital
•   Insurance - Rittal also provides an overall insurance coverage of Rs.
    1, 00,000



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                               ACCREDITATIONS
          Around 2000 patents worldwide
          Over 300 registered designs
          National and international approvals - VDE, GS, CUL, Nema…
                 Product approval: CSA
                 Product approval: UL
                 Product approval: BV
                 Product approval: LR
          Certification to ISO 9001
          Environmental certification to ISO 14001
          Pioneering designs.
                             WORK FLOW MODEL
       The process description given below stipulates the complete workflow of
Rittal India Pvt Ltd. The work begins in internal sales and ends with dispatch. The
workflow of Rittal is as follow:-

                              Enquires from customers


                                      Quotation



                                    Receipt of order


                      Prepare work order and issue it to design


             Prepare data pack, program for machines and drawings and
                  handover to Production Planning Control (PPC)



                                    Schedule by PPC



                          Indents on Purchase department




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                          Enquires to the Suppliers

                                 In process Inspection
                     Place the Purchase order on Supplier



                               Material receipt



                                Prepare GRN
                                    Stock




                                      1


                                          1


                                   Material issue



                                  Raw production
                                                                     Calibration


                               In process Inspection
                                                                   Problem -Solving
                                                                    Maintenance of
                                     Painting                          Machine


                               In process Inspection


                                    Gasketing



                               In process Inspection


                                    Assembly




                                     Packing
                               In process Inspection                  Supplier selection
                                                                       and Evaluation
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                                   Stocking




                                   Despatch




                 MCKINSEY’S SEVEN –S MODEL




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                       PURCHASE DEPARTMENT


 Objective:
    To ensure that effective controls are executed so that all suppliers and
services procured from suppliers and subcontractors conform to the specified
requirements.


 Scope:
    Material control must ensure that effective controls are carried out on both
the supplier and subcontractor’s premises as well as his own. It must also be
clear to his supplier or subcontractors precisely what providing the correct
purchasing data requires.


                STRUCTURE OF PURCHASE DEPARTMENT

                                   MANAGING



                                 VICE PRESIDENT




                               PURCHASE MANGER




             ASSISTANT MANAGER               PURCHASE MANAGER




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                                         PURCHASE                VENDOR
                                                               DEVELOPMEN




 Procedure:
   1. Provide accurate purchasing data on all purchase orders
   2. Sub-contract of standard product components
   3. Maintain records of approved supplier and sub-contractors
   4. Selection of approved suppliers
   5. Supply of free-issue materials to sub-contractors or suppliers
   6. Product identification and trace ability
   7. Processing rejection notes
   8. Authorization levels
   9. Documentation
   10. Changes (if any)
   11. Distribution


 Vendor selection process:
       Company has the standard list of the vendors with the details of the price,
capacity and lead-time taken by the quantity of the goods supplied by them. The
company maintains the specific list of regular suppliers or the suppliers who can
meet their requirements with all the specifications and descriptions of the
vendors and materials supplied by them. The company considers quality as its
lifeblood and is not ready to compromise on it, bidding for low quality, cost items.
The company is implementing just in time (JIT) inventory system for some of its
materials, which are highly expensive. The purchase department has a role-play
in managing the JIT system.


 Functions:


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       This department is involved in the procurement of required material inputs
to all the product group departments from imports. This department is
responsible for accounting and purchases made by it and submission of
bills/statements to the finance department on date.




                         OPERATIONS DEPARTMENT


   Operation department is responsible for overall operational activities of the
organization. Functions of operation department are to maintain the following
operations:
      •   Designing
      •   Planning
      •   Painting
      •   Maintenance
      •   Assembling
      •   Raw production


 DESIGN
      This department is responsible for the preparation of drawings and
generation of BOM’s. They prepare the required drawings of the product in
consultation with the Sales team & Customer. The drawings are needed for
reference purpose on the Shop Floor. The work orders received from internal
sales are taken up and necessary drawings and BOM’s (Bills Of Materials) are
generated.


 PAINT
   The objective of paint plant is to:


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   1. Apply an Iron Phosphate Coating onto raw materials to form the basis for
      good paint adhesion, better corrosion resistance
   2. Spray a base or Textured Powder to parts where applicable to ensure
      adequate corrosion resistance and good aesthetic finish
   3. Set up control measures through out the painting Operations to ensure
      control of those processes.




  ORGANIZATIONAL CHART OF OPERATIONS DEPARTMENT

                               VICE PRESIDENT
                                VICE PRESIDENT
                                 OPERATIONS
                                  OPERATIONS

                                                           Executive Assistant
                                                            Executive Assistant




       DESIGN              PLANNING              PAINT            MAINTENANC
        DESIGN              PLANNING              PAINT
                                                                       E


   FUNCTIONS            FUNCTIONS
   * Programming                                                  FUNCTIONS
                        * Disposition
   * Design.                                                      * Electrical
                        * Material.
   * R&D.                                                         * Building
                        * Process.
   * Export.                                                      * Mechanical
                        * Stores.
   * ProE.                                                        * Machine
                        * Expeditors.
   * Inventor.                                                    * Tool
                        >Raw Prodn
   * SAP.               >Painting                                 .
   * Stueli.            >Assembly
                        * ERP-BOM, Rout




   ASSEMBLY               RAW                PURCHASE                  CHANGE
                       PRODUCTION                                     MANAGEMEN


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* PS                    * FLAT PARTS
* AE                    * FABRICATION                                 Process
* PACKING               .
* COOLING UNIT

                                                                           TPM


                                                                           5S


 PLANNING
              This department decides target to be achieved. It involves
      developing short and long run objectives that in turn must support the
      objectives of the organization as a whole.




The important functions of planning department are includes:
   1. Processing
          •   Production planning
          •   Scheduling (Daily machine Disposition)
   2. Material management
          •   Raw material warehouse
          •   Steel warehouse
          •   Paint warehouse
   3. Logistics management
          •   Raw Fabrication
          •   Paint plant loading
          •   Paint plant unloading
          •   Assemble


 Total Productive Maintenance


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       TPM stands for Total Productive Maintenance and is a continuous
improvement programme. The objective is to achieve maximum machine
availability through productive maintenance with participation of all employees.
The employee implements TPM activities based on his/her experience and
creativity and with teamwork support. The unit superiors will create the required
environment.


TPM objectives:
   •   Maintenance integrated in production processes
   •   Reliable, standardized and organized operational processes
   •   Preventive and prognostic maintenance
   •   All employees are involved and responsible
   •   Cooperation between Production and Maintenance is promoted
   •   Improvement of process quality
   •   Expansion of on-site problem-solving




 5S: Workplace organization and standardization
             The 5S method is a structured program to implement workplace
organization and standardization. 5S improves safety, work efficiency, improves
productivity and establishes a sense of ownership. And a well-organized
workplace motivates people.
1) Sort deals with the contents of a workplace, and removes all items that are not
needed there.
2) Set in Order refers to "a place for everything, and everything in its place" to
enable easy access to needed items.
3) Shine refers not just to cleaning, but also to "being proud" about the way the
workplace is organized.
4) Standardize refers to having standards that everyone has to adhere to. Visual
management is an important aspect to facilitate easy understanding of these
standards.
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5) Sustain refers to training of all employees and communication to all
employees to ensure 5S application.


5S facilitates an excellent performance:
   •   Safety: A well-organized and orderly workplace is a safer workplace. 5S
       activities remove clutter, visual indicators alarm people for hazardous
       situations.
   •   Improving production efficiency: 5S supports a smooth production
       process in various ways. Searching for tools is eliminated, flow principles
       are applied, and tools storage is done where they are needed most.
       Location indicators visualize how things have been organized, and non-
       conformities are seen at once.
   •   Quality improvement: Daily activities like inspection help to keep the
       production process in the right condition. Defects are prevented, because
       deviations are spotted before they result into defects.
   •   Controlling your workplace: 5S helps to control the workplace by:




        Determining what is needed, and where it is needed.
        Defining the appropriate location for tools and other materials.
        Maintaining these standards.


 STORES DEPARTMENT
       Stores department broadly divided into four sections:
          •   Receiving section
          •   Issue section
          •   Indent section
          •   Bill Passing section
       Functions:
          •   Classification and codification

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         •    Stocking and review
         •    Indenting
         •    Procurement
         •    Transportation
         •    Receipts
         •    Inspection
         •    Return of rejected materials to vendors
         •    Storage and issue
         •    Material Accounting
         •    Advice to accounts for payments to vendors
         •    Physical verification and audit


Rules concerning issue of materials:
         •    In FIFO principle the material that is bought into the stores first
              must be issued first
         •    Observance of rules regarding handling
         •    Record keeping




Objectives:
         •    Processing indent in time
         •    Proper storage and preventing damages and deterioration
         •    Inventory planning and control
         •    Minimizing the stock of stationary items
         •    Quick issues of materials without any loss of time


 LOGISTICS AND DISTRIBUTION DEPARTMENT
      Logistics means flow of goods from the place of production to
consumption. Finished products are sent to the warehouse. Rittal has two

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warehouses one at Doddaballapur & one at Faridabad, Chennai, and Pune.
Material is sent to Customers place mainly by Road. Transportation is assigned
to reputed transporters. The company has fixed a contract with the transporting
agents who arrange for the dispatch of company’s materials to the required area.
Overseas orders are shipped in Containers.




                     3. PRODUCTION DEPARTMENT


Production Planning & Control (PPC):
       Production Planning and Control deptartment Schedules the orders for
production. First a monthly schedule is prepared, and then from the monthly
schedule a weekly schedule is prepared in consultation with Internal Sales. Once
the weekly schedule is confirmed the daily Production schedule is prepared Shift
Wise. PPC plans, coordinates and controls the complete planning of products
required to be produced.


       Production planning and control function essentially consist of planning
production in a manufacturing organization before actual production activities
start and exercising control activities to ensure that the planned production is
realized in terms of quantity, quality, delivery schedule and the cost of
production.


 ORGANIZATION STRUCTURE OF PRODUCTION DEPARTMENT

                                 MANAGING DIRECTOR
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                                     VICE - PRESIDENT



               PRODUCTION MANAGERS                  PRODUCTION PLANNING
                                                        MANAGERS


ASSISTANT MANAGERS           ASSISTANT MANAGERS




                                               SUPERVISORS
                                                                         ENGINEERS
  Objectives of Production Planning and Control:
     a. To deliver quality goods in required quantities to the customer in the
        required delivery schedule – to achieve maximum customer satisfaction
        and minimum possible cost.
     b. To ensure maximum utilization of all resources.
     c. To ensure production of quality products.
     d. To minimize the product through- put time or production/manufacturing
        cycle time.
     e. To maintain optimum inventory levels.
     f. To maintain flexibility in manufacturing operations.


     g. To co - ordinate between labor and mach8ines and various supporting
        departments.
     h. To plan for plant capacities for future requirements.
     i. To remove bottle – necks at all stages of production and to solve problems
        related to production.
     j. To ensure effective cost reduction and cost control.
     k. To prepare production schedules and ensure that promised delivery dates
        are met.

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   l. To produce effective results for least total cost.
   m. To establish routes and schedules for work that will ensure optimum
         utilization of materials, labor and equipments and machines and to provide
         the means for ensuring the operation of the plant in accordance with these
         plants.
   n. The ultimate objective is to contribute to the profit of the enterprise.


Three stages in production planning and control functions are:
            1. Planning: Choosing the best course of action among several
                   alternatives.
            2. Operations: Execution as per plan.
            3. Control:       Maintaining the performance by comparing the actual
                   results with performance standards set and taking appropriate
                   corrective action if necessary to reduce variance.


Production:
         This Department handles the actual production of products on the Shop
Floor.
Production process in Rittal is divided into three areas. They are:


Production process is as follows:
   1. Raw Production
                  Shearing


                  Punching
                  Bending
                  Welding & Sandering
            Raw Production has two lines AE & PS
   2. Painting
                  Completely Automated Paint Plant
                  There are two lines Dip Coat Line & Powder Coating Line

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             Parts are painted and kept ready for Assembly
   3. Assembly
             Final Assembly of Panels is done at this stage
             There are two assembly line PS & AE


Production process:

                                    RAW
                                 PRODUCTION



                                    PAINTING




                                 ASSEMBLING




                                   PACKING




1. RAW PRODUCTION
      In this process, first the shearing machine operators’ takes the sheets
required according to the work ordered issued by the planning department. The
Machine


operator enters the program for further operations as per the schedule. After
quality checking the materials passes to the next stage.

      The next stage of raw production is punching or flanging. In this
process, as per the work order the necessary punching and bending has to be
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done by the machine operators.          After the quality check in this stage the
materials passes to the next stage.


      The next process of raw production is welding and sandering. In this
process necessary welding will be done as per the work order issued by the
planning department. After the quality check, the semi finished goods pass to
the next stage of production process.


2. PAINTING

Degreasing and painting process has two different lines


   Line1
Line1 is a manual powder coating, which has to pass through 4 stages of
degreasing process.


Pretreatment stage 1 (Degreasing 1)
In this stage raw water is heated up to 40c-50c and 5% of chemical protobond
40/87 is added to the raw water.


Pretreatment stage 2 (Degreasing 2)
In this stage the raw water is maintained at an ambient temperature.


Pretreatment stage 3 (Water rinse)
In this stage the dematerialized water is maintained at a Room temperature.




Pretreatment stage 4 (DM water rinse)
This is the 4th and final stage of degreasing process. In this process the fresh DM
(De-Mineralized) water is maintained at a room temperature.



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Pretreatment dryer
    After the 5 stages of degreasing process the semi-finished goods has to pass
through the pretreatment dryer.


Manual powder coating
    After the pretreatment drying the manual powder coating is done by the
workmen. After powder the workmen do coating. After powder coating the semi-
finished goods has to pass through an Owen, which has heated up, to 205 0c.


     Line2
    Line2 is a process that consists of 5 stages and has to pass through EC DIP
coating and an automatic powder coating, where the specially ordered colors will
be painted in this process.


Pre treatment stage1 (Degreasing Bath)
In this stage the raw water is heated up to 50-60 0c and the chemical Ridoline
1352 is added 20gms/ltr.


Pre treatment stage2 (Water rinse)
In this stage the DM water is maintained at a room temp.


Pre treatment stage3 (Water rinse 2)
In this stage the DM water is maintained at a room temp.


Pre treatment stage4 (Nano ceramic coating bath)
In this stage chemical Bonderite NT 1 is added to raw water 30gms/ltr.


Pre treatment stage 5 (DM Water rinse)
In this stage the DM water is maintained at a room temperature.
         After the 5 stages of degreasing process the semi-finished goods has to
pass through the Owen.
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EC DIP coating
In this process the material is dipped into a 3mtr depth tank consisting of Rittal
standard color (Code 7035) in it. The material is left for 2-3 minutes in the tank
for proper coloring.
         After dip coating the materials has to go for manual powder coating if the
customer is specially ordered, after manual powder coating the material has to
pass through the Owen where the temp is 2050c.


ASSEMBLING
Two lines of assembly are standard product and special product.
1. Standard assembly
In painting stage the quality is checked by the concerned department and after
approval of the product, the gasketing process takes place for side covers, Top
cover and for doors. Gasketing prevents dust, water etc.
         In the assembly process internal logistics plays an important role, they
have to arrange the parts, and accessories required for assembly as per the work
order.
         After Gasketing, the lock cover, handles or door stiffener has fixed to the
doors. Later glant plate front door and rare panel are assembled. Finally the side
panel is assembled. After the quality check by the Quality check department the
material has sent to packing.


2. Special assembly
In case of special assembly, the accessories are assembled as per the customer
requirements...




Packaging
Though the company has its standard packaging system (i.e., Strech Wrapping),
packaging differs from customer to customer. Some of packing made by Rittal


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are stretch wrapping, wooden box packing, cartoon packing. Packaging depends
on the customers’ wish.




                      4. Quality Assurance Department


Rittal quality management:                        Steps to success:

            Global management system                         Value engineering

            Quality planning                                 Low cost automation

            Process control                                  Customer satisfaction

            Final inspection and test                        Continuous improvement

            Supplier QA                                      Team work

            Corrective and preventive action                 Mistake proofing


Rittal has a well equipped QA department working to achieve the policy of QA as
formed by the management and displayed in all the departments of Rittal. QC is
the landmark of Rittal and it strives to that the quality objective is achieved. For
Rittal, quality is every thing and company follows the system of TQM, which says
that quality at every level of management. Rittal is a co. with ISO 9001. At Rittal
the quality control of materials start right from the purchase of materials followed
up with inspection on receipt, quality check at production stage and the final
check up or detail inspection of finished goods after its completion of production.


Functions:
This department gives more emphasis to the highest standard of quality at every
stage of operations through implementation of Quality Maintenance System and
procedures. This department is responsible to maintain the quality of products
and services generated by the company. It functions mainly through testing of
both inputs and outputs of the company.

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             5. SALES AND MARKETING DEPARTMENT


      Rittal has its Marketing Offices in major cities of India: There are four
regional managers handling the Marketing activities in their respective regions –
East, West, North and South.


Sales engineers are present at the branches and they generate orders by
meeting potential customers directly, they cater mainly to Key Accounts. There
are about 10 distributors who cater to the small volume customers


Responsibilities of Sales Engineers:
      1. Co-ordination and control of sales
      2. Managing exports
      3. Formulation of marketing strategy
      4. Sales activities and recovery.
      5. Co-ordination of marketing and production department.
      6. Managing of sales promotion activities.
      7. Meeting customers and communicating with them.
      8. Managing show room sales and transactions.


Internal Sales:
      This department handles the order process once it receives the Purchase
Orders from the customers. They prepare Work Orders and pass the same to the
Operations Department. Internal sales act as a link between the Customers,
Sales & Operations.

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                                       NORTH                 SOUTH

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      ORGANIZATION CHART OF SALES AND MARKETING
                              DEPARTMENT


                               VICE-PRESIDENT
                            SALES AND MARKETING




  PRODUCT MANAGER            REGIONAL MANAGER                REGIONAL MANAGER
         1                         EAST                            WEST



  PRODUCT MANAGER
         2



  PRODUCT MANAGER
         3


                                                  ENGINEER         ASSISTANT
                                                                    MANGER
  PRODUCT MANAGER
         4
                                 MANAGER


  PRODUCT MANAGER
         5



  PRODUCT MANAGER
         6


  PRODUCT MANAGER
         7



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Functions of Sales and Marketing Department:
   1. Execution of sales strategy.
   2. Execution of sales promotional activities.
   3. Development of brand image.
   4. Brand positioning and development.
   5. Monitoring the competitor’s activities.


Promotional activities of Sales and Marketing Department:
   1. Conducting engineers and architects technical meet.
   2. Improving advertisements and increasing the channels of advertisements
      like websites, and other Medias and managing them.




                                                        Year       RS
                                                                (Crores)
                                                        2001       18
                                                        2002       25
                                                        2003       63
                                                        2004       75
                                                        2005      100




Marketing network:
      Apart from the headquarters with the main warehouse, Rittal has its
marketing offices located at Bangalore, Pune, Mumbai, Delhi, Hyderabad,
Chennai and Baroda. They supply standard products on ex-stock basis with the
warehouses located at Bangalore and Delhi.

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Distributors:
       Apart from L&T as their main distributors who in turn had 380 stockiest
located across the country, they have 8 additional distributors located at Baroda,
Chennai, Bangalore, Mumbai and Calcutta.


Strategies and Techniques:
       Rittal has a focused marketing strategy. It specializes in industrial
products that are mainly produced to meet the needs of industrial customers and
not for the common public. Rittal gives advertisements in magazines such as
Industrial Product Finder, Search, Purchase, Voice &Data, Network Computing,
and Data Quest. Rittal also participates in exhibitions conducted by IT.com.Rittal
participates in all major industrial exhibitions in India & Abroad. Rittal products
are advertised in industrial magazines etc.




                         6.FINANCE DEPARTMENT
Function and responsibilities of Finance Department:
      Collection of accounts from all the sections and departments
      Preparing the books of accounts of the company
      Bill payment activities
      Payment to establishment
      Costing and cost audit
      Preparation of financial statements on date
      Internal audit
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      Help statutory authorities


       ORGANISATIONAL CHART- FINANCE, PERSONNEL,
                     PURCHASE &ADMINISTRATION



                          Joint. MANAGING DIRECTOR
               FINANCE, PERSONNEL, PURCHASE & ADMINISTRATION




      FINANCE                         PURCHASE                 PERSONNEL
   ADMINISTRATION                   ADMINISTRATION           ADMINISTRATION



  ACCOUNTS OFFICER                  IMPORT EXECUTIVE
                                     IMPORT EXECUTIVE           PERSONNEL &
   ACCOUNTS OFFICER
                                                                   ADMIN.


                                                                  RECEPTION
   CREDIT CONTROL &
    CREDIT CONTROL &                COST ACCOUNTING
                                     COST ACCOUNTING
     RECEIVABLES
      RECEIVABLES



  FINANCE ASSISTANT
   FINANCE ASSISTANT
  CREDIT CONTROL &
   CREDIT CONTROL &
     RECEIVABLES
      RECEIVABLES


 PURCHASE ACCOUNTS
  PURCHASE ACCOUNTS




  FINANCE ASSISTANT


  FINANCE ASSISTANT
      PURCHASE
      ACCOUNTS

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                         Human Resource Department


   Personnel management concerned with the human resource of the
enterprise. Before we define personnel management it is appropriate to
understand the meaning of the term Personnel. The term is used in the broader
sense as a human factor in the enterprise. It is not merely restricted to the
operative workers. Human Resource Management is a management function
that helps managers to recruit, select, train and develop the required members
for an organization.


The activities of the department are:
              •   Recruitment and selection.
              •   Salary and Wage administration.
              •   Training and Development.
              •   Welfare activities.
              •   Health and Safety.
              •   Organization development interventions.
              •   Personnel administration.


   ORGANIZATION STRUCTURE OF HUMAN RESOURCE DEPARTMENT


                                   MANAGING DIRECTOR


                                JOINT MANAGING DIRECTOR



                                        HR MANAGER
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                                       WORKERS




Recruitment and Selection:
      The company recruits and selects the manpower based on the
requirement of individual Departments. The Selection process will be handled by
a panel of members nominated for conducting the interview for requirements.


Wages and salary administration:
 Wage and Salary are devised at the Head Office in Bangalore (Doddballapur)
in accordance with the company norms and law of the land. Salary consists of
Basic pay; House rent allowance, Conveyance allowance, Education allowance,
Uniform allowance, and Medical allowance, travel allowance.etc. The salaries of
all employees are credited to their respective Bank Accounts.


                  Table showing total no. of employees


   SL NO.          PARTICULARS            MEN          WOMEN          TOTAL

      1                STAFF                 164           7           173

      2            EMPLOYEES                 380           2           382

                  TOTAL NO. OF EMPLOYEES                               555


Grievance cell:
     At Rittal the workers are free to voice their problems and to express their
opinions and suggestions. There is a box installed in which they can write down
their grievance and suggestions without any threat identity, once in every 15

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days the box is opened, if the management likes the suggestion, the idea is
implemented and if it’s a success the worker is awarded (honorarium is paid).
Such practices motivate the employees to work better and to contribute more to
the company.




Incentives:
       The company providing incentives to the employees depending on their
capacity of doing work, daily production, Interest towards the work, participation,
skills implementing in the work.


Training:
   Training is given to the employees in two types:
   1. On-the-job Training
   2. Off-the-job Training


Social welfare activities:
   Apart from being looking after the welfare of its employees, Rittal is also
engaged in looking after the socio-economic development activities of the near
by villages.
   •   In the near by mandal panchayat schools, Rittal has provided books and
       table for 300 students.
   •   In yet another project, the company has provided donations for the school
       of physically challenged children.


Recreational activities:
   •   Rittal promotes a very healthy and a co-ordial management- workers
       relationship.
   •   In order to bridge the gap between the top level management and the
       workers it organizes yearly excursions, where all the staff participates.
   •   Rittal also conducts some in house Utsavs.

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   •   Sports activities: In which the family members of the staff also take part.




Safety and Health Policy of Rittal:
       The company provides all the satisfactory requirements pertaining to
environment health and safety provided under the Factories Act 1948. The
company recognizes the importance of Safety, Health and Environment at
workplace and the world in which they live.


   Environment Safety and Health Policy of Rittal:
 Keeping risks as small as possible by designing workplaces with regard to
   industrial machine and hygiene.
 Taking account of the state-of-the-art technology in Plant, Machine and
   Processes.
 Continually accessing risks and continually improving Health and Safety at
   work
 Promoting an awareness of responsibility for the environment at all levels.
 Complying      with   statutory   standards   and   continually improving     their
   environmental protection activities. This includes checking existing processes
   as to their environmental impact and continual optimization.
 Ensuring the quality of life for subsequent generations through products and
   production methods that are optimized in terms of ecology and economy.


          With these policies they are committed to improve the health, safety and
environment at work of all their employees and visitors by means of suitable
measures. The measures are continually monitored and improved as to their
effectiveness and adopted to the given conditions.

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                                     SYSTEMS

     System refers to the flow of activities in the daily operations of a business
identifying, understanding and managing processes as a system contributes to
the organizations effectiveness and efficiency in achieving its objective. Systems
are the formal and informal procedures that govern everyday activity of the
organization.
Two important systems followed by Rittal are:
     1. Rittal Production System
     2. Inventory Control System




1. RITTAL PRODUCTION SYSTEM
     Rittal India Ltd has started working and developing a new production system
called RITTAL PRODUCTION SYSTEM; here teamwork plays the core roll in
this production system


Here in Bangalore there are four main section or process lines namely
                •   The raw metal works section (fabrication section).
                •   The paint section.
                •   Assembly section.
                •   The maintenance section.
  This production system helps in the improvement of quality, productivity, on
     time delivery, etc
  This is hence proved my various analyses, which was taken before and
     after the implementation of Rittal Production System.


RPS - Rittal Production System
       Total productive maintenance
       Continuous improvement process
       Job-sit organisation
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        Visual management
        Standardised quality process
        Standardised work
        Material system


In the scope of RPS, the team is qualified in the following sectors and is
responsible for:


1. Achievement orientation
      Quality orientated performance of figures.
      Reacting to deviations and problem solving.
      Quality records, deviation monitoring and tracking as well as control loop
       monitoring.
      Work / assignments performed on schedule with due adherence to the
       program.


2. Productivity & costs
      Reduction of scrap and rework.
      Economic use of materials and energy.
      Competent handling of operating material.
      Implementing CIP and cost-saving measures.
      Maximum capacity utilization per job-site.


3. Material
      Optimise shelves and other intermediate storage means.
      Punctual provision of material (E.g. KANBAN).
      Suggestions for container optimisation.
      Material to be provisioned as close as possible to the job-site.
      Minimizing in-transit inventory.



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4. Machines & installations
      Assure/optimise capacity utilization.
      Perform maintenance work required by the team on schedule.
      Assure maintenance measures.
      Assure trouble-shooting and temporary measures.
      Compliance with order and cleanliness standards.


5. Product
      Highlighting non-compliance/flaws.
      Make suggestions for product optimisation.




6. Process
      Optimising the processes.
      Optimising the individual operation sequences.
      Feedback of defects and complaints to the competent internal customers
       and/or suppliers.


7. Work organisation
      Optimising the job-site layout.
      Implementation and compliance with the work standards (RPS elements).
      Inter-team and inter-shift co-ordination of improvements.
      Maximum implementation of the measures agreed in team meetings.


8. Personnel deployment
      Implementation of holiday and schooling plans.
      Integration of new employees.
      Integration of low-output employees.
      Assure stress balancing by rotating jobs-sites / assignments.

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9. Qualifications (on-the-job)
       Raising team member’s flexibility.
       Assume indirect activities e.g. maintenance (TPM), quality, logistics, etc..
       Each team member is to uphold/manage the team’s main tasks.


10. On-the-job safety
       Adherence to established regulations and guidelines.
       Initiate/implement correction procedures of safety hazards.
       Proper collection/separation of waste and recycling material.




2. INVENTORY CONTROL SYSTEM


       Inventory is the goods or materials available for use by a business. It could
be in various forms viz., raw materials, compounds, supplies, consumables,
work-in-progress (or semi-finished goods), finished goods, spare parts, etc.,
Whatever is the form, inventory, constitutes a valuable although idle resource
which must be minimized. Since inventories cause inventory carrying costs, if not
controlled, inventories could mean the difference between profit and loss.


        Inventory service several purposes, one as a cushion against shortage of
materials, which may cause stoppage of production and the consequent losses,
the other purposes of inventory are: permitting relative independence of
operation between to work centers, to allow for filling of customer order quickly
(i.e., reducing the time interval between receipt of customers order for a product
and supplied to the customer)

Presidency College                                                              -51 –
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Inventory control techniques are categorized as follows:
   1. The Economic Order Quantity (EOQ) inventory control method
   2. Selective Inventory Control such as ABC analysis
   3. Just In Time (JIT) Inventory, which is the most modern inventory control
       technique.


      JIT has different interpretations. For example, for IBM – continuous flow
manufacture, for Hewlett – Packard – JIT is called stockless production and
repetitive manufacturing system, GE calls it management by sight and many
Japanese firms use term Toyota system instead of JIT. Rittal considers quality as
its lifeblood and is not ready to compromise on it, bidding for low quality, cost
items. Rittal considers customers as its assets and is not ready to allow its
customers bidding for late delivery. The company is implementing Just In Time
(JIT) inventory system especially for the materials, which are highly expensive.




       The Purchase department has an important role-play in managing the JIT
system.


      JIT directly helps achieve quality, because, it is a philosophy, that seeks to
constantly improve production processes and methods. Specifically, JIT
contributes to high product quality in the following ways:
1. Production is highly standardized. Workers perform standard tasks every day.
   They are familiar with their tasks. Familiarity ensures high quality.
2. Cutting lot-sizes drastically reduces in-process inventories. Any interruption,
   therefore, causes production to stop until the problem has been solved. In this
   way, JIT has been called a system of enforced problem solving. Now, this
   stoppage in production forces everybody to solve the quality problem, so that
   the defect will not repeat. Hence, high product quality is ensured.
3. Suppliers of materials, under the JIT system, supply materials of perfect
   quality. Many companies do not even inspect suppliers deliveries of materials;
Presidency College                                                         -52 –
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   rather, the emphasis is on working with suppliers to produce perfect parts and
   materials.
4. JIT system envisages the use of automated equipment and robots in
   production processes. Use of such sophisticated machines will ensure high
   product quality.
5. JIT system also envisages the use of intensive preventive maintenance
   programmes in order to prevent any machine breakdown. This results in
   machines producing parts of perfect quality.
6. Workers are responsible for producing parts of perfect quality or with zero
   defects, before they are passed on to the next production operation




                        STYLE OF ORGANIZATION


           Style refers to the leadership approach of top managers and the
organization’s overall operating approach; also the way in which the
organization’s employees present themselves to the outside world, to suppliers
and customers.


     STYLE is one of the 7 levels, which the top management can use to bring
about organizational change. Organizations differ from each other in their style of
working. The style of an organization according to the Mckinsey framework
becomes evident through the patterns of action taken by the members of the top
management team over a period.


      The company employees share a common way of thinking and behaving.
Leaders establish unity of purpose and direction of the organization. They create


Presidency College                                                           -53 –
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and maintain the internal environment in which people become fully involved in
achieving the organizations objectives.


The total pattern of explicit or implicit actions of leaders has seen by employees
is referred to as Leadership Style. It represents a consistent combination of
philosophy, skills, traits and attitudes that are exhibited in a person’s behavior.
Each leadership reflects, implicitly or explicitly, a manager’s belief about the
capabilities of his subordinates. Employee perceptions of leadership style are all
that really matters to them. Leadership is truly in the eyes of the followers.
Leadership Styles differ on the basis of motivation, power or orientation towards
tasks and people.


Leadership style at Rittal:
   •   Forecasting of sustaining organizational values.
   •   Empowering with responsibility and accountability at all levels.
   •   Visionary.
   •   Courage, credibility – compassion and visibility.
   •   Communication, information sharing and consultation.
The style of the organization is to look towards the employees requirement and
provide other additional welfare and safety facilities to improve develop the
individual i.e. the employees and also for the development of the company


Levels of Management in Rittal:

                     Top

                    Manag
                                          Top Management include Managing Director,
                    -ement                Joint Managing    Directors and Vice President


                                                 Middle     Management      include   Department
                   Middle
                 Management                      managers, Senior Managers and
                                                 Divisional Managers, Executives


                                                           Supervisory Management includes
Presidency College
         Supervisory /Junior Management                                                    -54 –
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                                                 Supervisors, Foremen Section heads
                                                 And workers



        Top Managers are the organization’s most senior executives. They are
          responsible for providing the overall direction of the firm.
        Middle Managers are managers above the Junior/Supervisory level but
          subordinate to the firm’s Top Managers.
        Junior/Supervisory managers are those who directly oversee the
          efforts of those who actually do the work.


 Top down approach
Rittal has formal communication channel, the general flow of instruction is from
top to bottom in the Organization Structure. Rittal follows an open communication
policy and has an open pattern of communication among the employees. Each
functional team meets regularly to review its key measures. Company also
promotes cross team sharing. Personal and private feedback is obtained during
quarterly one-on-one meetings between functional team members. Mangers
performance, personal goals and behavior are also discussed during these
meetings. Top management is easily accessible so that it allows for any issue to
be resolved quickly and fairly.


 Participative management
The management that we can find in rittal is participative style that can also be
called as consultative style of management. The top management allows the
active participation of the employees in the company. Adopting this style does
not abdicate the authority and responsibility of top management but actively to a
decision. The co., believes in subordinates – centered leadership. The mangers
are friendly with their subordinates; they get approval from them and they favor
group decision making.


A Participative or Consultative leader is a leader who involves subordinates in
decision-making but may retain the final authority for decision making with
Presidency College                                                              -55 –
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himself. Rittal is using Worker’s Participation in Management (WPM) and high
degree of worker participation has been found to improve productivity in the
company
Working hours:


      SL NO                SHIFTS                FROM                 TO


          1                   1                7.00 am             3.00pm


          2                   2                3.00 pm            11.00 pm


          3                   3                11.00 pm            7.00 am


          4               General              8.00 am             5.30 pm

                 (10 to 10-15, Tea Break) (1-15 to 2-00 Lunch)


Decision-making:
Decision-making is a critical process handled by the top management to draw a
conclusion and solution for a situation/problem. The power of taking decision is
centralized. The major strategic decisions are taken at the corporate office and
are delegated to the units of Rittal. But however the day-to-day and functional
decisions are taken at the respective divisions. Generally the management
backing the spirit of workers participation in management appreciates the group
decisions.


                                    STAFF
Staff refers to how the people of the company are developed, trained, socialized,
integrated, motivated and how their carriers are managed and how company
improves its employees and shapes the basic values. The company has hired



Presidency College                                                          -56 –
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people, trained them well and assigned them to the right jobs for which they are
best suited according to their qualifications, skills, knowledge and experience.


Staff is one where employees work together under the control and direction of
one department head that guide them in their routine work. An enterprise may
have a comprehensive business plan, a sound organization structure, but it
cannot accomplish results as per plan without effective staff in the company. So
Rittal has maintained good staff relation among the employees and also among
officers and employees by directing and providing all guidance and inspiration to
people to work to carry out their assigned duties and responsibilities. In this way
the company achieves its objectives by placing right person for the right jobs for
which they are best suited and one supervisor or officer to guide and control the
work force.


Rittal has a strong team of 550 Employees.
       Employee classification at Rittal:
                 Engineers/Officers (MBA graduates)


                 Senior engineer/officer
                 Manager
                 Supervisors
                 Supportive technical staff
                 Unskilled workers
                 Semi-skilled workers
                 Clerical and office staff
                 Trainee engineers/officers
                 Temporary and causal workers


In order to meet the engineering ides based values Rittal has sound recruitment
process and it has got system of training program to develop the employees. In


Presidency College                                                            -57 –
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Rittal training is given to both worker and office staff. The company is having
good staffs that are very able to take any situation.




                   Table showing total no. of employees


   SL NO.           PARTICULARS               MEN          WOMEN           TOTAL

       1                 STAFF                164              7             173

       2             EMPLOYEES                380              2             382

                    TOTAL NO. OF EMPLOYEES                                   555


a. Recruitment and Selection:
The objective of the recruitment is to support highly qualified, skilled, merit
person suitable in accordance with the organization requirements. The company
has a good training system. Training in rittal is, on the job training and off the job
training.




b. Promotion
Rittal follows a time bound promotion policy; as per it employees are given
equality of opportunity in growth and career prospects. The promotion is given
through the seniority and the merit. According to the performance of the
employees, the employees are promoted and transferred to the convenient
places.
Objectives of promotion policy are:
       •    To find potential workers
       •    To provide career opportunities
       •    To face future challenges due to technology

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                                       SKILLS
Skill refers to the distinctive capabilities and competencies that reside in the
organization. The term “skills” include those characteristics which most people
use to describe a company. For e.g.
•   Hindustan Lever and Richard Hindustan are known for their marketing skills.
•   IBM and Sony are known for new product development, marketing orientation
    and customer service.
Organizations have strengths in number of areas but their key strength dominant
skills are few. These are developed over a period of time and are as result of the
interaction of a number of trips performing certain tasks.


Rittal India Pvt Ltd is the company well known for its quilted products and
services, which is evident through state-of-the-art design and technology. It is the
company which is bench marked for its quality and customer service. The
employees at Rittal possess a highly qualified technical, engineering,
communication, teamwork and problem-solving managerial skills.


Skill is needed to carry out the company’s strategy. Every individual pose a
required skills to carry out their work effectively in Rittal. Each employee


process different type of skills, which is hidden by him. So it is the work of the
organization to identify their skills and use it in the right way for the right purpose.


Even in this regard Rittal has done well by identifying self-development and
communicational classes and increases their existing                 skills to further
improvement and development of their personality.


Classification of Skills at Rittal:


Presidency College                                                                -59 –
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1. Conceptual Skills: The ability to co-ordinate all of the organization’s interests
    and activities, the ability to comprehend abstract or general ideas and apply
    them to specific situations.
2. Human Skills: The ability to work with, understand, mentor and motivate
    others, both individually and in groups, the ability to understand, motivate and
    get along with other people.
3. Technical Skills: The ability to use the tools, procedures and techniques of a
    specialized field, the ability to use specific knowledge, methods and
    techniques performing work.


Managers of each department are responsible for the overall growth of the
company by attaining the organizational objectives. They are the main keys who
direct their departments in attaining the goal.
The other skills possessed by managers of each department are:
•   Analytical Skills - ability to analyze and understand the information so as to
    diagnose the real problem
•   Decision Making Skills - Ability to take correct decision. Managers are
    evaluated primarily on the results of their decisions
•   Communicating Skills - Ability to transfer information, ideas, understandings
    or feeling among people. Communication based inter-personal skills include
    ability to speak effectively, active listening, providing feed back, delegating,
    managing conflicts and negotiating


•   Motivating Skills - Ability Skills to motivate people to put forth their best
    efforts in pursuit of organizations goals
•   Co-ordinating Skills - Ability to ensure that persons who perform inter-
    dependent activities work together in a way that contributes to overall
    objective attainment
•   Leadership Skills - Ability of managers to lead their subordinates, that is, the
    ability to influence the subordinates and make them do what the manager or
    leader wants them to do.

Presidency College                                                             -60 –
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•   Political Skills - Ability to build a power base and establish the right
    connections.


SHARED VALUES/ SUPER ORDINATE GOALS
         Shared values are originally called as superordinated goals, the guiding
concepts and principles of the organization – values and aspirations, often
underwritten that go beyond the conventional statements of corporate objectives,
the fundamental ideas around which a business is built, the things that influence
a group to work together for a common aim.


Shared values refer to company held beliefs, mindsets, and assumptions that
shape the organization and its corporate culture. They may be explicit or implicit
and are key ingredients to the culture of the business and what ultimately binds
all those in the organization together. It is important that values of organization
are shared that everyone knows what to expect and what is expected from them.


Core Values of RITTAL:
       Customers-first shall be assure of every action
       Integrity – conducting business fairly with honesty and transparency
       Understanding – trust in their working relationship, mutual respect, caring,
        compassion and humanity for all colleagues and customers around the
        world.


       Excellence – constantly strive to achieve the higher possible standard in
        day-to-day work and the quality of goods and services they provide.
       Unity – cohesively work with their colleagues across the group and with
        their customer and partners around the world, building strong relationships
        based on tolerance, understanding and mutual co-operation.
       Responsibility – continue to be responsible, sensitive to the countries,
        communities and environments in which they work always ensuring that
        what comes from the people goes back to the people many times over.
Presidency College                                                             -61 –
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      Code of conduct – “code of conduct” is a comprehensive document that
       details the highest standards, ethical an otherwise, which employees have
       to adhere to in their professional function.
      Respect for the individual, integrity, speed, simplicity, seamlessness and
       self-assuredness and hundred percent commitments.
      Diversity – of people, culture and ideas
      Innovation- encouragement to challenged statuesque
      Continuous improvement- in all that we do
      Teamwork-development of people
      Performance-with recognition for result


Conclusion:
       7-s framework is a powerful expository tool, the successful implementation
and a strategy requires the right alignment and various activities and process
with-in- the organization. It may state that changing the culture of the
organization, which is pivotal to the Mckinsey model, is a difficult task. Even after
prolonged efforts spanning a period of 5-7 years, the organization may achieve
only practical success. Nevertheless, the organization must endeavor to recreate
its culture if it regarded as an important determinant of its success as it
envisaged in the 7-S model.

                              SWOT ANALYSIS
STRENGTHS:
   1. Rittal has global distribution and service strength
   2. Company provides immediate global availability of standard products
   3. It ensures customized maintenance and spare parts service, particularly in
       the climate control sector.
   4. International Sales service is another strength of the company.
   5. Local knowledge of markets due to membership of standardization of
       committees.
   6. Company enables permanent innovations due to constant dialogue with
       customers in different ways such as follows:
Presidency College                                                             -62 –
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                  Comprehensive customer advice
                  Trade fairs
                  Expert days
                  Seminars
                  Mobile product shows
                  Delivery and information centers
   7. Company maintains very highest Quality standards
   8. Cost effective product diversity
   9. Rittal is an ISO-9001, CSA and LR certified company
   10. Rittal has an excellent brand image


WEAKNESS:
   1. Products manufactured by the company are very expensive and of high
      price
   2. The cost involved in completion of the product is high
   3. As customers’ expectation is increasing day by day it has become difficult
      to satisfy them completely.
   4. Less importance for advertisements.




OPPORTUNITIES:
   1. Capacity of meeting higher demand and attain optimum utilization of
      existing resources.
   2. Due to advance in technology there is scope for recruiting and retaining
      right people in the right job
   3. Scope in expansion of exports on a wider network of countries around the
      globe.
   4. Scope for expansion in producing other ancillaries of enclosures by
      utilizing the existing resources.



Presidency College                                                         -63 –
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   5. Utilize the opportunity of developing USP (Unique Selling Proposition) for
      its product to generate and retain customers.


THREATS:
   1. Price of the goods are comparatively high
   2. Adopting automatic machines may cause fear among the existing
      employees of job loss which may affect morale and productivity of
      employees
   3. New entrants in the market may dilute the market share of the company.




                              CONCLUSION



      Rittal India Pvt ltd is an established organization. The company’s main
strength is that they are the marketing leaders. It is number one in the world of
production of enclosures.




Presidency College                                                          -64 –
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Market Structue Analysis Of The Steel IndustryMarket Structue Analysis Of The Steel Industry
Market Structue Analysis Of The Steel Industry
 
laxmi niwas mittal Business leader pppt
laxmi niwas mittal Business leader  ppptlaxmi niwas mittal Business leader  pppt
laxmi niwas mittal Business leader pppt
 

Rittal edit (autosaved)

  • 1. Organization Study on Rittal India Pvt Ltd Switch to Perfection INDUSTRY PROFILE  INTRODUCTION Industrial development is used as a yardstick for measuring the level of economic development. All developed countries of the world have highly developed and diversified industrial sector. India possesses all necessary conditions for industrial development. Along with vast and diversified natural resource endowments, its large population size provides cheap labor and huge market for manufactured goods. India was an industrially developed country before the advent of industrial revolution in Europe. Indian industry was integrated with its agriculture, and household industries were an integral part of the national economy. Indian artisan and craftsmen knew how to weave cloth, make pottery and bamboo utensils, jewelry and metal wares, and to produce wooden and leather products. India was known for ship building too.  PRE-INDEPENDENCE INDUSTRIAL DEVELOPMENT The history of industrialization in India started with the establishment of cotton textile mill in Mumbai (Bombay) in 1854 with the predominantly Indian capital and enterprise. First jute mill was started at Risra near Kolkata (Calcutta) with Scottish capital and management in 1855. Coal mining in the Chotanagpur region also began about the same time. Subsequently, paper mill and chemical industries were started. The pig iron industry was started at Kulti in 1875. With the establishment of the Tata Iron and Steel Company at Jamshedpur in 1907, a new chapter in the industrial history of India was opened. The growth of industry before the First World War was slow and holding. Indian industries were only to supplement the products of British industries. Further, only such industries were promoted which were not suited to Britain such as sugar and cement. During and after the Second World War, the situation changed drastically. The war hindered movements of goods via sea routes and hence a liberal industrial policy was adopted, which gave impetus to industrial development. Numerous industries Presidency College -1 –
  • 2. Organization Study on Rittal India Pvt Ltd Switch to Perfection came up such as steel, sugar, cement, glass, industrial chemicals and some engineering industries.  POST-INDEPENDENCE INDUSTRIAL DEVELOPMENT On the eve of Independence, the industrial development in India was confined largely to consumer goods; important industries being cotton textile, sugar, salt, soap, leather goods and paper. The growth of industries manufacturing intermediate goods, like coking coal, cement, steel, non-ferrous metals, chemicals, was slow and capital goods industries were also lagging considerably behind. The 1948 Industrial Policy Resolution defined the broad contours of the industrial policy and delineated the role of the State in industrial development both as an entrepreneur and as an authority. The process of industrialization started with the launching of the First Five Year Plan and continued through successive Plan periods. New Industrial Policy of 1991 announced several liberalization measures and the subsequent Eighth Five Year Plan (1992-1997) emphasized privatization, globalization and liberalization for industrial growth. Major liberalization measures removed entry barriers to investment, opened trade, provided free access to foreign technology in some sectors, opened up foreign direct investment and removed barriers inhibiting access to capital markets. This made the entry of sheet metal fabrication industry into India.  ORIGIN OF THE INDUSTRY Sheet metal industry basically originates from America (in 1730’s) The name sheet metal is self-explanatory - through several different processes metal is rolled through machines to produce sheets in a variety of gauges.  GROWTH AND DEVELOPMENT OF THE INDUSTRY National Building Museum (NBM) gives a real picture of history, growth and development of Sheet metal Industry. "Sheet Metal Craftsmanship: Progress In Presidency College -2 –
  • 3. Organization Study on Rittal India Pvt Ltd Switch to Perfection Building" which opened at the museum January 25, 1988, and continues through August 1988, relates the history of the uses of sheet metal from the earliest days to the present. The exhibition celebrates the centennial of one of the oldest labor unions in the United States: the Sheet Metal Workers' International Association (SMWIA). SMWIA together with the Sheet Metal and Air Conditioning Contractors' National Association (SMACNA) and the Sheet Metal Industry's National Training Fund (NTF) are sponsoring the exhibition at NBM. All three organizations have worked closely and unstintingly with the museum to create an exhibition befitting a centenary. The exhibition covers the contemporary uses of sheet metal, the history of sheet metal in America, tools, and fabrication. The installation, erected in the west court of the museum's Great Hall, is made of sheet metals -- copper, terne plate (lead coated) steel, galvanized iron, aluminum, and brass. It provides first hand information on the versatility of sheet metal as a building material. The usage of Sheet metal is also found in heating and ventilating systems of Discovery Parks Multi Tenant Research Facility in Vancouver and the stainless steel roof of Kansas City's AT &T building. A huge ventilator and a sheet copper urn await comparison and contemplation. A whimsical shiny palm tree stands near stainless steel kitchen cabinetry. For those unfamiliar with sheet metals role in contemporary architecture and everyday life, this introductory area should prove to be an eye opener.  PRESENT STATUS OF THE INDUSTRY Focusing on sheet metal as a topic provides an opportunity to look at the building arts in a nontraditional, non-museum-like way. Rather than assessing building from an aesthetic and design-oriented perspective, this exhibit addresses materials and building technology, and the construction worker rather than the engineer or architect. Here we take note of the skills of present-day Presidency College -3 –
  • 4. Organization Study on Rittal India Pvt Ltd Switch to Perfection sheet metal workers who carry on centuries-old craft techniques yet also work with the latest computer technology and lasers; artisans who can make things as timeless as weather vanes and as up-to-date as solar heating systems.  DEVELOPMENT OF RITTAL Founded in 1961, Rittal has grown and developed into one of the largest enclosure manufacturers in the world. Supported by the most modern computer technology and automation, Rittal manufactures a wide range of enclosures and accessories to provide the ultimate in protection and mounting capabilities-- there are more than 13,000 different products included in their offering, and literally hundreds of innovative new items added each year Rittal India Pvt Ltd fabricates sheet metal components and assist in subassembly production, from the simple to the complex. Their experience includes industrial enclosures, IT solutions, electronic packaging, system climate control, power distribution, communication systems and many other parts for a wide variety of industries. Sheet metal fabrication and precision engineering are at the core of Rittal’s capabilities. Whether customers require engineering manufacturing and/or design services, sheet metal prototyping low cost assembly or supply chain management, Rittal India Pvt Ltd. will be their partner from co-development to delivery. The Rittal concept is a unique blend of smart engineering, cost efficiency, perfect protection and attractive design. Whether an industrial, electronic, data communication or telecommunication application, you'll find an ideal Rittal Presidency College -4 –
  • 5. Organization Study on Rittal India Pvt Ltd Switch to Perfection solution. Rittal India Pvt Ltd has invested in state-of-the-art sheet metal fabrication technology that allows it to manufacture components with precision and efficiency. Rittal India Pvt Ltd is a company primarily belonging to sheet metal fabrication industry.  ORIGIN Rittal India Pvt Ltd is 100 % Subsidiary of Rittal – GmbH & Co. KG, Germany. Rittal is the world's largest manufacturer of enclosure systems. It belongs to the Friedhelm Loh group of companies in Germany. Founded in 1961 the company rapidly developed to become the World’s number one enclosure manufacturer. The Friedhelm Loh group of companies now has number of employees’ worldwide with a number of production plants. Rittal has worldwide presence with subsidiaries and agencies in over 100 countries. Rittal is an US 2 billion company. Production sites in Germany:  Rittershausen – Rittal’s Birth place  Herborn – Rittal’s Head Quarters  Burbach  Rennerod – Rittal’s centre for modern climate control technology  Wissenbach – Stainless Steel Professionals  Haiger  Bad kostritz  Eckental-Escheneu  GROWTH AND DEVELOPMENT Rittal started its operation in India in the month of June 1995. In the initial Phase, Rittal products were imported from Germany and introduced to the Indian Presidency College -5 –
  • 6. Organization Study on Rittal India Pvt Ltd Switch to Perfection customers. The plant in India started its operations in November 97. The market development phase met with a great success. Known for their world-class quality, customers welcomed Rittal products as their first choice. The Indian users sensed and adapted quickly to the advantages of latest technology, The Quality and aesthetics of Rittal products was clearly distinguishable to the Indian users. Head Quarters in India: Rittal India Pvt Ltd, #23 & 24, KIADB, Industrial area, Veerapura, Doddballapur-561203, Bangalore district, Ph: 080-27623075. E-mail: info@rittal-india.com Rittal Plant is 15,000 Sq. meters in size, situated on a 12 acre plot equipped with the latest state of art machinery and paint plant from Germany. The Plant also has a stocking facility of over 2,200 sq. mts area to ensure immediate / ex -stock delivery / service to our customers. About 500 highly motivated employees are working in Rittal India. This plant has sufficient capacity to cater to the Indian as well as to the Asia – Pacific market. It currently operates in three shifts and produce approximately 50,000 freestanding large enclosure and 1, 00,000 small boxes per year. Rittal has long since made the transition from housing and enclosure solutions to sophisticated complete systems. Enclosure, mechanical and electrical component installations, climate control and computer-assisted Presidency College -6 –
  • 7. Organization Study on Rittal India Pvt Ltd Switch to Perfection monitoring are now interacting elements of an integrated product. The company has also come up with new products. Some of them are:  IP 54 fan and filter units.  Immersible recooling systems.  Top-therm cooling units for enclosures.  ISV power distribution components for installation up to 630A and 1600A applications  Maxi PLS for installations upto 3200 Ance  PRESENT STATUS OF THE ORGANIZATION Rittal India Pvt Ltd is currently a market leader in enclosure climate control in India. They have a market share capital over 22% vis-à-vis other suppliers in Indian market, both India and foreign. They currently manufacture and supply around 3000 cooling units per day besides selling units imported from their principles. Demand for cooling units and chillers have increased steadily as customers are realizing the benefits and superiority of their technology and manufacturing. They have been able to cut costs compared to equivalent imported models and pass on these benefits to customers. Rittal – A powerful alliance with the Friedhelm Loh Group. Rittal today is the world’s leading supplier of enclosures and housing systems with:  10,000 employees world-wide  49 subsidiaries at home and abroad  14 companies  70 international agencies  20 production sites Presidency College -7 –
  • 8. Organization Study on Rittal India Pvt Ltd Switch to Perfection The Friedhelm Loh group of companies now has about 10000 employees worldwide with 19 production plants –  9 plants in Germany  2 in UK  3 in USA  1 in India  2 in France  1 in China  2 in Italy Production sites in Germany: Rittershausen – Rittal’s Birth place  Manufacturing of large enclosure systems in a CIM-oriented, fully automated production process  Production of PS, ES, and TS enclosures as well as DL production  World distribution center for large enclosure systems with a capacity for 14,000 pallets  Total site area of more than 65000 meter square  State-of-the-art, environmentally friendly spray finishing plant with dip coat priming and powder coating  Herborn – Rittal’s Head Quarters  Rittal’s headquarters are a melting pot for invaluable impetuses from every region of the Rittal universe  State-of-the-art production and manufacturing systems ensure cost-optimized production of Rittal’s successful classics – AE, KL and EB  Total production areas in excess of 30,000 meter square  60 different variants of small enclosures are manufactured here  Burbach  This plant specializes in the production of large enclosures (free-standing enclosures and console systems) and accessory components  Individually configured command panels are assembled by dedicated team Presidency College -8 –
  • 9. Organization Study on Rittal India Pvt Ltd Switch to Perfection  Rennerod – Rittal’s center for modern climate control technology  Energy saving technology ensures that the mass-production climate control components, cooling units and air/water heat exchangers’ environmentally- friendly  State-of-the-art climate control components are manufactured for the world- wide markets on a production area in excess of 6,000 meter square  Wissenbach – Stainless Steel Professionals  The Wissenbach Plant specializes exclusively in the processing of stainless steel  Products manufactured here for use in the chemical and foodstuff industries include TS8, PS 4000 and K, plus a range of accessory components  Haiger  Rittal’s logistical center  Development and production of CS Outdoor enclosures, primarily for the use in the mobile communications industry, with system integration up to Level 4  21,000 meter square of warehousing space  Capacity of more than 21,000 pallets  From here, Rittal products are distributed to the national and international markets  Bad kostritz  At Bad kostritz, Rittal’s steel processing expertise is channeled into the numerous components for enclosure interior installation  This plant specializes in cost-effective customer-specific solutions and pre- assembly of system accessories  Eckental-Escheneu Presidency College -9 –
  • 10. Organization Study on Rittal India Pvt Ltd Switch to Perfection  A modern logistical center  Consultancy, development, production and forwarding of microcomputer packaging systems for the Rittal Electronic Systems division takes place here NATURE OF BUSINESS Rittal India Pvt Ltd is a Multi National Company (MNC). Rittal India Pvt Ltd is a premier 9001-2000 Company in India and currently a market leader in manufacturing enclosures climate control in India. A multi-location and multi- product company, Rittal has vital applications in the diverse sectors of Industrial enclosures, IT solutions, and transport technology, automation industry and beyond. Rittal solves all tasks for a wide variety of application areas - always with an eye on the future. Over 10,000 employees worldwide are thinking and acting on Customer behalf – with precise knowledge of the industry, practical expertise, Curiosity and farsightedness. Progress is possible with Rittal in all sectors and for all applications-is their mission. Rittal is already working enthusiastically on the solutions of the future. This is their tradition, and is the key to their innovativeness in the field of technology packaging. Experience the future of communications technology and automation with Rittal, trendsetter in holistic solutions. Setting trends means understanding customers, creating future safe solutions, and being forward thinking. Industrial Ethernet, nano-spray-finishing and Rittal cooling systems are just some of the examples, which impressively underscore their commitment to this principle. Presidency College -10 –
  • 11. Organization Study on Rittal India Pvt Ltd Switch to Perfection Presidency College -11 –
  • 12. Organization Study on Rittal India Pvt Ltd Switch to Perfection COMPANY PRINCIPLES 1. The determined cooperation of all our employees represents our company assets. 2. We know the value of interaction, of qualification, motivation and success of the company. We encourage and sponsor our employee in training the overall success. PRINCIPLE 3. We regard our customers as partners who decide the success of our company.  We must meet our customers’ wishes and solve their problems, for they are the providers and guarantors of our future.  Our product must offer clearly advantages and benefits to the customers, in particular with regard to quality, engineering, range and availability. 4. We must be faster and better than our competitors. We must prove this to our customers every day, over and over again. 5. Our ideas and our creativity will secure our advantage i.e., we must make a continuous effort to give new impetus and ideas and to translate these into logical and professional action. 6. Perfect mastery of our daily business secures our existence and enables us to meet the challenge of the future. 7. Our aim is to build up a long-term relationship with our suppliers, based on the partnership; the essential precondition is a competitive attitude towards quality, delivery, and price and in resolving any problem. 8. We concentrate all our energies towards perfect and economic production to market professionally and to supply reliably. 9. We are aware of the responsibilities we bear towards the environment and the world in which we live. We want to take part in shaping and improving it. 10. Switch to perfection – Our motto and commitment. Presidency College -12 –
  • 13. Organization Study on Rittal India Pvt Ltd Switch to Perfection PRODUCT AND SERVICES PROFILE Rittal has long since made the transition from housing and enclosure solutions to sophisticated complete systems. Enclosures, mechanical and electrical component installations, climate control and computer – assisted monitoring are now interacting elements of an integrated product. Rittal product range comprises of 6 Strategic Business Units (SBUs): 1. Industrial Enclosure Systems: The new diversity of the enclosure product range offers perfect and economical solutions for every application. 2. Electronic Packaging System: Rittal continues to present new ideas with one of the most comprehensive packaging ranges in the world. 3. System Climate Control: Rittal climate control components are predestined for the solution of integrated tasks 4. Power Distribution: Rittal offers a broad spectrum of solutions for low voltage distribution 5. IT Solutions: comprehensive system solutions to meet the needs of the IT market 6. Communication Systems: Rittal communication system outdoor enclosures set standards with their high level of security. For experts and beginners alike, the product overview facilitates fast selection of individual product groups within the range. For example the appropriate dimensions of an enclosure or the correct cooling output of a climate control component are easily ascertained. For all Rittal components of technology packaging, power supply, climate control and monitoring technology, a comprehensive pre-selection is provided. Rittal specializes in industrial products that are mainly produced to meet the needs of industrial customers and not for the common public. Presidency College -13 –
  • 14. Organization Study on Rittal India Pvt Ltd Switch to Perfection 1. Industrial Enclosures Systems  Small enclosures  Compact enclosures  Large enclosures  PC cases and enclosure systems  Console systems  Industrial workstations  Command panel systems  Stainless steel enclosures and support arm systems  EMC shielded enclosures  Ex enclosures  Explosion proof enclosures  Polycarbonate enclosures 2. Electronic Packaging Systems  MPS microcomputer packaging systems  Sub racks and Card frames  Desktop enclosures  Industrial PCs  Wall-mounted electronic enclosures  Electronic enclosure systems  Instrument cases 3. System climate control  Climate control enclosures  Cooling units  Recooling systems Presidency College -14 –
  • 15. Organization Study on Rittal India Pvt Ltd Switch to Perfection  Heat exchangers  Fan-and-filter units  Rack-mounted climate control systems  Enclosure heaters 4. Power distribution  40 mm busbar systems up to 360 A, e.g. Rittal Mini-PLS  60 mm busbar systems up to 1600 A, e.g. Rittal PLS  100/185 mm busbar systems up to 1600 A  Rittal Maxi-PLS, type-tested components up to 3200 A  Rittal ISV installation distribution enclosures up to 630 A  NH on load isolators  NH fused isolations 5. IT solutions  Network enclosures  Server enclosures / server administration  ISP / ASP racks  Telecommunications racks  Office solutions  Distributor racks  Wall-mounted enclosures  IT controlling  Interactive terminal systems  Data racks  Server racks and structured cabling accessories and free standing Presidency College -15 –
  • 16. Organization Study on Rittal India Pvt Ltd Switch to Perfection 6. Communication systems  CS outdoor enclosures  CS indoor racks  CS climate control modules  Containers / shelters  System integration  Compact enclosures  Modular enclosures The system platform for Information Technology Information technology (IT)  Networking  Servers / providing  Telecommunications Rittal has grown and developed into one of the largest enclosure manufacturers in the world. Supported by the most modern computer technology and automation, Rittal manufactures a wide range of enclosures and accessories to provide the ultimate in protection and mounting capabilities-- there are more than 13,000 different products included in their offering, and literally hundreds of innovative new items added each year Rittal India Pvt Ltd fabricates sheet metal components in any type of material, and assist in subassembly production, from the simple to the complex. Their experience includes industrial enclosures, IT solutions, electronic packaging, system climate control, power distribution, communication systems and many other parts for a wide variety of industries. Presidency College -16 –
  • 17. Organization Study on Rittal India Pvt Ltd Switch to Perfection CUSTOMERS PROFILE Few of Rittal’s Industrial Engineer clients are:  ABB  Rockwell automation  ENERCON  SIEMENS  invesys  Honeywell  LMW  TISCO  TATA  MARUTI  MICO  SUZLON ENERGY LTD  HMT Few of Rittal’s Information Technology clients are:  bharti  Goldman Sachs  cadence  CISCO systems Presidency College -17 –
  • 18. Organization Study on Rittal India Pvt Ltd Switch to Perfection  hp  DELL  Infosys  WIPRO  TATA COSULTANCY SERVICES  Reliance Industry Limited  Mahindra and Mahindra  MOTOROLA COMPETITORS INFORMATION Few of Rittal’s competitor’s are:  APW, President  VALRACK  HCI  BHARAT AND CUTLUR  BCH  Elsteel  ELMA  SCHROFF  ADVANCE  SUNBEAM  WOHNER Competitive factors favoring Rittal in comparison with competitors are:  Wide product range with accessories- customers can source from a single vendor.  High brand image-known globally.  Can manufacture large quantities in short time.  High tech manufacturing with latest technology. Presidency College -18 –
  • 19. Organization Study on Rittal India Pvt Ltd Switch to Perfection  Products have approval from UL, CSA, LR, and TUV for customers who export.  Superior product quality.  After sales service - support locally in India which offices in 11 large cities.  After sales service – support in 100 major countries. INFRASTRUCTURE FACILITIES Canteen facility: Rittal has developed and acquired a good canteen facility for the employees. Hygienic food is provided to the employees at low cost and some amount is deducted from the salary. Rittal also provides mineral water facilities to its employees. Traveling allowance: In addition to salary the company also provides Traveling Allowance to its employees. Rittal also runs its own vehicles to bring forth its employees from the various corners of the city. Transport facility with the perfect timing makes the employees reach the work place in time. Health schemes: • Medical Scheme - Rittal provides its worker an medical claim policy up to Rs. 7500 in ESI hospital • Insurance - Rittal also provides an overall insurance coverage of Rs. 1, 00,000 Presidency College -19 –
  • 20. Organization Study on Rittal India Pvt Ltd Switch to Perfection ACCREDITATIONS  Around 2000 patents worldwide  Over 300 registered designs  National and international approvals - VDE, GS, CUL, Nema…  Product approval: CSA  Product approval: UL  Product approval: BV  Product approval: LR  Certification to ISO 9001  Environmental certification to ISO 14001  Pioneering designs. WORK FLOW MODEL The process description given below stipulates the complete workflow of Rittal India Pvt Ltd. The work begins in internal sales and ends with dispatch. The workflow of Rittal is as follow:- Enquires from customers Quotation Receipt of order Prepare work order and issue it to design Prepare data pack, program for machines and drawings and handover to Production Planning Control (PPC) Schedule by PPC Indents on Purchase department Presidency College -20 –
  • 21. Organization Study on Rittal India Pvt Ltd Switch to Perfection Enquires to the Suppliers In process Inspection Place the Purchase order on Supplier Material receipt Prepare GRN Stock 1 1 Material issue Raw production Calibration In process Inspection Problem -Solving Maintenance of Painting Machine In process Inspection Gasketing In process Inspection Assembly Packing In process Inspection Supplier selection and Evaluation Presidency College -21 –
  • 22. Organization Study on Rittal India Pvt Ltd Switch to Perfection Stocking Despatch MCKINSEY’S SEVEN –S MODEL Presidency College -22 –
  • 23. Organization Study on Rittal India Pvt Ltd Switch to Perfection PURCHASE DEPARTMENT  Objective: To ensure that effective controls are executed so that all suppliers and services procured from suppliers and subcontractors conform to the specified requirements.  Scope: Material control must ensure that effective controls are carried out on both the supplier and subcontractor’s premises as well as his own. It must also be clear to his supplier or subcontractors precisely what providing the correct purchasing data requires. STRUCTURE OF PURCHASE DEPARTMENT MANAGING VICE PRESIDENT PURCHASE MANGER ASSISTANT MANAGER PURCHASE MANAGER Presidency College -23 –
  • 24. Organization Study on Rittal India Pvt Ltd Switch to Perfection PURCHASE VENDOR DEVELOPMEN  Procedure: 1. Provide accurate purchasing data on all purchase orders 2. Sub-contract of standard product components 3. Maintain records of approved supplier and sub-contractors 4. Selection of approved suppliers 5. Supply of free-issue materials to sub-contractors or suppliers 6. Product identification and trace ability 7. Processing rejection notes 8. Authorization levels 9. Documentation 10. Changes (if any) 11. Distribution  Vendor selection process: Company has the standard list of the vendors with the details of the price, capacity and lead-time taken by the quantity of the goods supplied by them. The company maintains the specific list of regular suppliers or the suppliers who can meet their requirements with all the specifications and descriptions of the vendors and materials supplied by them. The company considers quality as its lifeblood and is not ready to compromise on it, bidding for low quality, cost items. The company is implementing just in time (JIT) inventory system for some of its materials, which are highly expensive. The purchase department has a role-play in managing the JIT system.  Functions: Presidency College -24 –
  • 25. Organization Study on Rittal India Pvt Ltd Switch to Perfection This department is involved in the procurement of required material inputs to all the product group departments from imports. This department is responsible for accounting and purchases made by it and submission of bills/statements to the finance department on date. OPERATIONS DEPARTMENT Operation department is responsible for overall operational activities of the organization. Functions of operation department are to maintain the following operations: • Designing • Planning • Painting • Maintenance • Assembling • Raw production  DESIGN This department is responsible for the preparation of drawings and generation of BOM’s. They prepare the required drawings of the product in consultation with the Sales team & Customer. The drawings are needed for reference purpose on the Shop Floor. The work orders received from internal sales are taken up and necessary drawings and BOM’s (Bills Of Materials) are generated.  PAINT The objective of paint plant is to: Presidency College -25 –
  • 26. Organization Study on Rittal India Pvt Ltd Switch to Perfection 1. Apply an Iron Phosphate Coating onto raw materials to form the basis for good paint adhesion, better corrosion resistance 2. Spray a base or Textured Powder to parts where applicable to ensure adequate corrosion resistance and good aesthetic finish 3. Set up control measures through out the painting Operations to ensure control of those processes. ORGANIZATIONAL CHART OF OPERATIONS DEPARTMENT VICE PRESIDENT VICE PRESIDENT OPERATIONS OPERATIONS Executive Assistant Executive Assistant DESIGN PLANNING PAINT MAINTENANC DESIGN PLANNING PAINT E FUNCTIONS FUNCTIONS * Programming FUNCTIONS * Disposition * Design. * Electrical * Material. * R&D. * Building * Process. * Export. * Mechanical * Stores. * ProE. * Machine * Expeditors. * Inventor. * Tool >Raw Prodn * SAP. >Painting . * Stueli. >Assembly * ERP-BOM, Rout ASSEMBLY RAW PURCHASE CHANGE PRODUCTION MANAGEMEN Presidency College -26 –
  • 27. Organization Study on Rittal India Pvt Ltd Switch to Perfection * PS * FLAT PARTS * AE * FABRICATION Process * PACKING . * COOLING UNIT TPM 5S  PLANNING This department decides target to be achieved. It involves developing short and long run objectives that in turn must support the objectives of the organization as a whole. The important functions of planning department are includes: 1. Processing • Production planning • Scheduling (Daily machine Disposition) 2. Material management • Raw material warehouse • Steel warehouse • Paint warehouse 3. Logistics management • Raw Fabrication • Paint plant loading • Paint plant unloading • Assemble  Total Productive Maintenance Presidency College -27 –
  • 28. Organization Study on Rittal India Pvt Ltd Switch to Perfection TPM stands for Total Productive Maintenance and is a continuous improvement programme. The objective is to achieve maximum machine availability through productive maintenance with participation of all employees. The employee implements TPM activities based on his/her experience and creativity and with teamwork support. The unit superiors will create the required environment. TPM objectives: • Maintenance integrated in production processes • Reliable, standardized and organized operational processes • Preventive and prognostic maintenance • All employees are involved and responsible • Cooperation between Production and Maintenance is promoted • Improvement of process quality • Expansion of on-site problem-solving  5S: Workplace organization and standardization The 5S method is a structured program to implement workplace organization and standardization. 5S improves safety, work efficiency, improves productivity and establishes a sense of ownership. And a well-organized workplace motivates people. 1) Sort deals with the contents of a workplace, and removes all items that are not needed there. 2) Set in Order refers to "a place for everything, and everything in its place" to enable easy access to needed items. 3) Shine refers not just to cleaning, but also to "being proud" about the way the workplace is organized. 4) Standardize refers to having standards that everyone has to adhere to. Visual management is an important aspect to facilitate easy understanding of these standards. Presidency College -28 –
  • 29. Organization Study on Rittal India Pvt Ltd Switch to Perfection 5) Sustain refers to training of all employees and communication to all employees to ensure 5S application. 5S facilitates an excellent performance: • Safety: A well-organized and orderly workplace is a safer workplace. 5S activities remove clutter, visual indicators alarm people for hazardous situations. • Improving production efficiency: 5S supports a smooth production process in various ways. Searching for tools is eliminated, flow principles are applied, and tools storage is done where they are needed most. Location indicators visualize how things have been organized, and non- conformities are seen at once. • Quality improvement: Daily activities like inspection help to keep the production process in the right condition. Defects are prevented, because deviations are spotted before they result into defects. • Controlling your workplace: 5S helps to control the workplace by:  Determining what is needed, and where it is needed.  Defining the appropriate location for tools and other materials.  Maintaining these standards.  STORES DEPARTMENT Stores department broadly divided into four sections: • Receiving section • Issue section • Indent section • Bill Passing section Functions: • Classification and codification Presidency College -29 –
  • 30. Organization Study on Rittal India Pvt Ltd Switch to Perfection • Stocking and review • Indenting • Procurement • Transportation • Receipts • Inspection • Return of rejected materials to vendors • Storage and issue • Material Accounting • Advice to accounts for payments to vendors • Physical verification and audit Rules concerning issue of materials: • In FIFO principle the material that is bought into the stores first must be issued first • Observance of rules regarding handling • Record keeping Objectives: • Processing indent in time • Proper storage and preventing damages and deterioration • Inventory planning and control • Minimizing the stock of stationary items • Quick issues of materials without any loss of time  LOGISTICS AND DISTRIBUTION DEPARTMENT Logistics means flow of goods from the place of production to consumption. Finished products are sent to the warehouse. Rittal has two Presidency College -30 –
  • 31. Organization Study on Rittal India Pvt Ltd Switch to Perfection warehouses one at Doddaballapur & one at Faridabad, Chennai, and Pune. Material is sent to Customers place mainly by Road. Transportation is assigned to reputed transporters. The company has fixed a contract with the transporting agents who arrange for the dispatch of company’s materials to the required area. Overseas orders are shipped in Containers. 3. PRODUCTION DEPARTMENT Production Planning & Control (PPC): Production Planning and Control deptartment Schedules the orders for production. First a monthly schedule is prepared, and then from the monthly schedule a weekly schedule is prepared in consultation with Internal Sales. Once the weekly schedule is confirmed the daily Production schedule is prepared Shift Wise. PPC plans, coordinates and controls the complete planning of products required to be produced. Production planning and control function essentially consist of planning production in a manufacturing organization before actual production activities start and exercising control activities to ensure that the planned production is realized in terms of quantity, quality, delivery schedule and the cost of production. ORGANIZATION STRUCTURE OF PRODUCTION DEPARTMENT MANAGING DIRECTOR Presidency College -31 –
  • 32. Organization Study on Rittal India Pvt Ltd Switch to Perfection VICE - PRESIDENT PRODUCTION MANAGERS PRODUCTION PLANNING MANAGERS ASSISTANT MANAGERS ASSISTANT MANAGERS SUPERVISORS ENGINEERS Objectives of Production Planning and Control: a. To deliver quality goods in required quantities to the customer in the required delivery schedule – to achieve maximum customer satisfaction and minimum possible cost. b. To ensure maximum utilization of all resources. c. To ensure production of quality products. d. To minimize the product through- put time or production/manufacturing cycle time. e. To maintain optimum inventory levels. f. To maintain flexibility in manufacturing operations. g. To co - ordinate between labor and mach8ines and various supporting departments. h. To plan for plant capacities for future requirements. i. To remove bottle – necks at all stages of production and to solve problems related to production. j. To ensure effective cost reduction and cost control. k. To prepare production schedules and ensure that promised delivery dates are met. Presidency College -32 –
  • 33. Organization Study on Rittal India Pvt Ltd Switch to Perfection l. To produce effective results for least total cost. m. To establish routes and schedules for work that will ensure optimum utilization of materials, labor and equipments and machines and to provide the means for ensuring the operation of the plant in accordance with these plants. n. The ultimate objective is to contribute to the profit of the enterprise. Three stages in production planning and control functions are: 1. Planning: Choosing the best course of action among several alternatives. 2. Operations: Execution as per plan. 3. Control: Maintaining the performance by comparing the actual results with performance standards set and taking appropriate corrective action if necessary to reduce variance. Production: This Department handles the actual production of products on the Shop Floor. Production process in Rittal is divided into three areas. They are: Production process is as follows: 1. Raw Production  Shearing  Punching  Bending  Welding & Sandering Raw Production has two lines AE & PS 2. Painting  Completely Automated Paint Plant  There are two lines Dip Coat Line & Powder Coating Line Presidency College -33 –
  • 34. Organization Study on Rittal India Pvt Ltd Switch to Perfection  Parts are painted and kept ready for Assembly 3. Assembly  Final Assembly of Panels is done at this stage  There are two assembly line PS & AE Production process: RAW PRODUCTION PAINTING ASSEMBLING PACKING 1. RAW PRODUCTION In this process, first the shearing machine operators’ takes the sheets required according to the work ordered issued by the planning department. The Machine operator enters the program for further operations as per the schedule. After quality checking the materials passes to the next stage. The next stage of raw production is punching or flanging. In this process, as per the work order the necessary punching and bending has to be Presidency College -34 –
  • 35. Organization Study on Rittal India Pvt Ltd Switch to Perfection done by the machine operators. After the quality check in this stage the materials passes to the next stage. The next process of raw production is welding and sandering. In this process necessary welding will be done as per the work order issued by the planning department. After the quality check, the semi finished goods pass to the next stage of production process. 2. PAINTING Degreasing and painting process has two different lines  Line1 Line1 is a manual powder coating, which has to pass through 4 stages of degreasing process. Pretreatment stage 1 (Degreasing 1) In this stage raw water is heated up to 40c-50c and 5% of chemical protobond 40/87 is added to the raw water. Pretreatment stage 2 (Degreasing 2) In this stage the raw water is maintained at an ambient temperature. Pretreatment stage 3 (Water rinse) In this stage the dematerialized water is maintained at a Room temperature. Pretreatment stage 4 (DM water rinse) This is the 4th and final stage of degreasing process. In this process the fresh DM (De-Mineralized) water is maintained at a room temperature. Presidency College -35 –
  • 36. Organization Study on Rittal India Pvt Ltd Switch to Perfection Pretreatment dryer After the 5 stages of degreasing process the semi-finished goods has to pass through the pretreatment dryer. Manual powder coating After the pretreatment drying the manual powder coating is done by the workmen. After powder the workmen do coating. After powder coating the semi- finished goods has to pass through an Owen, which has heated up, to 205 0c.  Line2 Line2 is a process that consists of 5 stages and has to pass through EC DIP coating and an automatic powder coating, where the specially ordered colors will be painted in this process. Pre treatment stage1 (Degreasing Bath) In this stage the raw water is heated up to 50-60 0c and the chemical Ridoline 1352 is added 20gms/ltr. Pre treatment stage2 (Water rinse) In this stage the DM water is maintained at a room temp. Pre treatment stage3 (Water rinse 2) In this stage the DM water is maintained at a room temp. Pre treatment stage4 (Nano ceramic coating bath) In this stage chemical Bonderite NT 1 is added to raw water 30gms/ltr. Pre treatment stage 5 (DM Water rinse) In this stage the DM water is maintained at a room temperature. After the 5 stages of degreasing process the semi-finished goods has to pass through the Owen. Presidency College -36 –
  • 37. Organization Study on Rittal India Pvt Ltd Switch to Perfection EC DIP coating In this process the material is dipped into a 3mtr depth tank consisting of Rittal standard color (Code 7035) in it. The material is left for 2-3 minutes in the tank for proper coloring. After dip coating the materials has to go for manual powder coating if the customer is specially ordered, after manual powder coating the material has to pass through the Owen where the temp is 2050c. ASSEMBLING Two lines of assembly are standard product and special product. 1. Standard assembly In painting stage the quality is checked by the concerned department and after approval of the product, the gasketing process takes place for side covers, Top cover and for doors. Gasketing prevents dust, water etc. In the assembly process internal logistics plays an important role, they have to arrange the parts, and accessories required for assembly as per the work order. After Gasketing, the lock cover, handles or door stiffener has fixed to the doors. Later glant plate front door and rare panel are assembled. Finally the side panel is assembled. After the quality check by the Quality check department the material has sent to packing. 2. Special assembly In case of special assembly, the accessories are assembled as per the customer requirements... Packaging Though the company has its standard packaging system (i.e., Strech Wrapping), packaging differs from customer to customer. Some of packing made by Rittal Presidency College -37 –
  • 38. Organization Study on Rittal India Pvt Ltd Switch to Perfection are stretch wrapping, wooden box packing, cartoon packing. Packaging depends on the customers’ wish. 4. Quality Assurance Department Rittal quality management: Steps to success:  Global management system  Value engineering  Quality planning  Low cost automation  Process control  Customer satisfaction  Final inspection and test  Continuous improvement  Supplier QA  Team work  Corrective and preventive action  Mistake proofing Rittal has a well equipped QA department working to achieve the policy of QA as formed by the management and displayed in all the departments of Rittal. QC is the landmark of Rittal and it strives to that the quality objective is achieved. For Rittal, quality is every thing and company follows the system of TQM, which says that quality at every level of management. Rittal is a co. with ISO 9001. At Rittal the quality control of materials start right from the purchase of materials followed up with inspection on receipt, quality check at production stage and the final check up or detail inspection of finished goods after its completion of production. Functions: This department gives more emphasis to the highest standard of quality at every stage of operations through implementation of Quality Maintenance System and procedures. This department is responsible to maintain the quality of products and services generated by the company. It functions mainly through testing of both inputs and outputs of the company. Presidency College -38 –
  • 39. Organization Study on Rittal India Pvt Ltd Switch to Perfection 5. SALES AND MARKETING DEPARTMENT Rittal has its Marketing Offices in major cities of India: There are four regional managers handling the Marketing activities in their respective regions – East, West, North and South. Sales engineers are present at the branches and they generate orders by meeting potential customers directly, they cater mainly to Key Accounts. There are about 10 distributors who cater to the small volume customers Responsibilities of Sales Engineers: 1. Co-ordination and control of sales 2. Managing exports 3. Formulation of marketing strategy 4. Sales activities and recovery. 5. Co-ordination of marketing and production department. 6. Managing of sales promotion activities. 7. Meeting customers and communicating with them. 8. Managing show room sales and transactions. Internal Sales: This department handles the order process once it receives the Purchase Orders from the customers. They prepare Work Orders and pass the same to the Operations Department. Internal sales act as a link between the Customers, Sales & Operations. Presidency College -39 –
  • 40. REGIONAL MANAGER REGIONAL MANAGER NORTH SOUTH Organization Study on Rittal India Pvt Ltd Switch to Perfection ORGANIZATION CHART OF SALES AND MARKETING DEPARTMENT VICE-PRESIDENT SALES AND MARKETING PRODUCT MANAGER REGIONAL MANAGER REGIONAL MANAGER 1 EAST WEST PRODUCT MANAGER 2 PRODUCT MANAGER 3 ENGINEER ASSISTANT MANGER PRODUCT MANAGER 4 MANAGER PRODUCT MANAGER 5 PRODUCT MANAGER 6 PRODUCT MANAGER 7 Presidency College -40 –
  • 41. Organization Study on Rittal India Pvt Ltd Switch to Perfection Functions of Sales and Marketing Department: 1. Execution of sales strategy. 2. Execution of sales promotional activities. 3. Development of brand image. 4. Brand positioning and development. 5. Monitoring the competitor’s activities. Promotional activities of Sales and Marketing Department: 1. Conducting engineers and architects technical meet. 2. Improving advertisements and increasing the channels of advertisements like websites, and other Medias and managing them. Year RS (Crores) 2001 18 2002 25 2003 63 2004 75 2005 100 Marketing network: Apart from the headquarters with the main warehouse, Rittal has its marketing offices located at Bangalore, Pune, Mumbai, Delhi, Hyderabad, Chennai and Baroda. They supply standard products on ex-stock basis with the warehouses located at Bangalore and Delhi. Presidency College -41 –
  • 42. Organization Study on Rittal India Pvt Ltd Switch to Perfection Distributors: Apart from L&T as their main distributors who in turn had 380 stockiest located across the country, they have 8 additional distributors located at Baroda, Chennai, Bangalore, Mumbai and Calcutta. Strategies and Techniques: Rittal has a focused marketing strategy. It specializes in industrial products that are mainly produced to meet the needs of industrial customers and not for the common public. Rittal gives advertisements in magazines such as Industrial Product Finder, Search, Purchase, Voice &Data, Network Computing, and Data Quest. Rittal also participates in exhibitions conducted by IT.com.Rittal participates in all major industrial exhibitions in India & Abroad. Rittal products are advertised in industrial magazines etc. 6.FINANCE DEPARTMENT Function and responsibilities of Finance Department:  Collection of accounts from all the sections and departments  Preparing the books of accounts of the company  Bill payment activities  Payment to establishment  Costing and cost audit  Preparation of financial statements on date  Internal audit Presidency College -42 –
  • 43. Organization Study on Rittal India Pvt Ltd Switch to Perfection  Help statutory authorities ORGANISATIONAL CHART- FINANCE, PERSONNEL, PURCHASE &ADMINISTRATION Joint. MANAGING DIRECTOR FINANCE, PERSONNEL, PURCHASE & ADMINISTRATION FINANCE PURCHASE PERSONNEL ADMINISTRATION ADMINISTRATION ADMINISTRATION ACCOUNTS OFFICER IMPORT EXECUTIVE IMPORT EXECUTIVE PERSONNEL & ACCOUNTS OFFICER ADMIN. RECEPTION CREDIT CONTROL & CREDIT CONTROL & COST ACCOUNTING COST ACCOUNTING RECEIVABLES RECEIVABLES FINANCE ASSISTANT FINANCE ASSISTANT CREDIT CONTROL & CREDIT CONTROL & RECEIVABLES RECEIVABLES PURCHASE ACCOUNTS PURCHASE ACCOUNTS FINANCE ASSISTANT FINANCE ASSISTANT PURCHASE ACCOUNTS Presidency College BILL COLLECTION -43 –
  • 44. Organization Study on Rittal India Pvt Ltd Switch to Perfection Human Resource Department Personnel management concerned with the human resource of the enterprise. Before we define personnel management it is appropriate to understand the meaning of the term Personnel. The term is used in the broader sense as a human factor in the enterprise. It is not merely restricted to the operative workers. Human Resource Management is a management function that helps managers to recruit, select, train and develop the required members for an organization. The activities of the department are: • Recruitment and selection. • Salary and Wage administration. • Training and Development. • Welfare activities. • Health and Safety. • Organization development interventions. • Personnel administration. ORGANIZATION STRUCTURE OF HUMAN RESOURCE DEPARTMENT MANAGING DIRECTOR JOINT MANAGING DIRECTOR HR MANAGER Presidency College -44 –
  • 45. Organization Study on Rittal India Pvt Ltd Switch to Perfection WORKERS Recruitment and Selection: The company recruits and selects the manpower based on the requirement of individual Departments. The Selection process will be handled by a panel of members nominated for conducting the interview for requirements. Wages and salary administration: Wage and Salary are devised at the Head Office in Bangalore (Doddballapur) in accordance with the company norms and law of the land. Salary consists of Basic pay; House rent allowance, Conveyance allowance, Education allowance, Uniform allowance, and Medical allowance, travel allowance.etc. The salaries of all employees are credited to their respective Bank Accounts. Table showing total no. of employees SL NO. PARTICULARS MEN WOMEN TOTAL 1 STAFF 164 7 173 2 EMPLOYEES 380 2 382 TOTAL NO. OF EMPLOYEES 555 Grievance cell: At Rittal the workers are free to voice their problems and to express their opinions and suggestions. There is a box installed in which they can write down their grievance and suggestions without any threat identity, once in every 15 Presidency College -45 –
  • 46. Organization Study on Rittal India Pvt Ltd Switch to Perfection days the box is opened, if the management likes the suggestion, the idea is implemented and if it’s a success the worker is awarded (honorarium is paid). Such practices motivate the employees to work better and to contribute more to the company. Incentives: The company providing incentives to the employees depending on their capacity of doing work, daily production, Interest towards the work, participation, skills implementing in the work. Training: Training is given to the employees in two types: 1. On-the-job Training 2. Off-the-job Training Social welfare activities: Apart from being looking after the welfare of its employees, Rittal is also engaged in looking after the socio-economic development activities of the near by villages. • In the near by mandal panchayat schools, Rittal has provided books and table for 300 students. • In yet another project, the company has provided donations for the school of physically challenged children. Recreational activities: • Rittal promotes a very healthy and a co-ordial management- workers relationship. • In order to bridge the gap between the top level management and the workers it organizes yearly excursions, where all the staff participates. • Rittal also conducts some in house Utsavs. Presidency College -46 –
  • 47. Organization Study on Rittal India Pvt Ltd Switch to Perfection • Sports activities: In which the family members of the staff also take part. Safety and Health Policy of Rittal: The company provides all the satisfactory requirements pertaining to environment health and safety provided under the Factories Act 1948. The company recognizes the importance of Safety, Health and Environment at workplace and the world in which they live. Environment Safety and Health Policy of Rittal:  Keeping risks as small as possible by designing workplaces with regard to industrial machine and hygiene.  Taking account of the state-of-the-art technology in Plant, Machine and Processes.  Continually accessing risks and continually improving Health and Safety at work  Promoting an awareness of responsibility for the environment at all levels.  Complying with statutory standards and continually improving their environmental protection activities. This includes checking existing processes as to their environmental impact and continual optimization.  Ensuring the quality of life for subsequent generations through products and production methods that are optimized in terms of ecology and economy. With these policies they are committed to improve the health, safety and environment at work of all their employees and visitors by means of suitable measures. The measures are continually monitored and improved as to their effectiveness and adopted to the given conditions. Presidency College -47 –
  • 48. Organization Study on Rittal India Pvt Ltd Switch to Perfection SYSTEMS System refers to the flow of activities in the daily operations of a business identifying, understanding and managing processes as a system contributes to the organizations effectiveness and efficiency in achieving its objective. Systems are the formal and informal procedures that govern everyday activity of the organization. Two important systems followed by Rittal are: 1. Rittal Production System 2. Inventory Control System 1. RITTAL PRODUCTION SYSTEM Rittal India Ltd has started working and developing a new production system called RITTAL PRODUCTION SYSTEM; here teamwork plays the core roll in this production system Here in Bangalore there are four main section or process lines namely • The raw metal works section (fabrication section). • The paint section. • Assembly section. • The maintenance section.  This production system helps in the improvement of quality, productivity, on time delivery, etc  This is hence proved my various analyses, which was taken before and after the implementation of Rittal Production System. RPS - Rittal Production System  Total productive maintenance  Continuous improvement process  Job-sit organisation Presidency College -48 –
  • 49. Organization Study on Rittal India Pvt Ltd Switch to Perfection  Visual management  Standardised quality process  Standardised work  Material system In the scope of RPS, the team is qualified in the following sectors and is responsible for: 1. Achievement orientation  Quality orientated performance of figures.  Reacting to deviations and problem solving.  Quality records, deviation monitoring and tracking as well as control loop monitoring.  Work / assignments performed on schedule with due adherence to the program. 2. Productivity & costs  Reduction of scrap and rework.  Economic use of materials and energy.  Competent handling of operating material.  Implementing CIP and cost-saving measures.  Maximum capacity utilization per job-site. 3. Material  Optimise shelves and other intermediate storage means.  Punctual provision of material (E.g. KANBAN).  Suggestions for container optimisation.  Material to be provisioned as close as possible to the job-site.  Minimizing in-transit inventory. Presidency College -49 –
  • 50. Organization Study on Rittal India Pvt Ltd Switch to Perfection 4. Machines & installations  Assure/optimise capacity utilization.  Perform maintenance work required by the team on schedule.  Assure maintenance measures.  Assure trouble-shooting and temporary measures.  Compliance with order and cleanliness standards. 5. Product  Highlighting non-compliance/flaws.  Make suggestions for product optimisation. 6. Process  Optimising the processes.  Optimising the individual operation sequences.  Feedback of defects and complaints to the competent internal customers and/or suppliers. 7. Work organisation  Optimising the job-site layout.  Implementation and compliance with the work standards (RPS elements).  Inter-team and inter-shift co-ordination of improvements.  Maximum implementation of the measures agreed in team meetings. 8. Personnel deployment  Implementation of holiday and schooling plans.  Integration of new employees.  Integration of low-output employees.  Assure stress balancing by rotating jobs-sites / assignments. Presidency College -50 –
  • 51. Organization Study on Rittal India Pvt Ltd Switch to Perfection 9. Qualifications (on-the-job)  Raising team member’s flexibility.  Assume indirect activities e.g. maintenance (TPM), quality, logistics, etc..  Each team member is to uphold/manage the team’s main tasks. 10. On-the-job safety  Adherence to established regulations and guidelines.  Initiate/implement correction procedures of safety hazards.  Proper collection/separation of waste and recycling material. 2. INVENTORY CONTROL SYSTEM Inventory is the goods or materials available for use by a business. It could be in various forms viz., raw materials, compounds, supplies, consumables, work-in-progress (or semi-finished goods), finished goods, spare parts, etc., Whatever is the form, inventory, constitutes a valuable although idle resource which must be minimized. Since inventories cause inventory carrying costs, if not controlled, inventories could mean the difference between profit and loss. Inventory service several purposes, one as a cushion against shortage of materials, which may cause stoppage of production and the consequent losses, the other purposes of inventory are: permitting relative independence of operation between to work centers, to allow for filling of customer order quickly (i.e., reducing the time interval between receipt of customers order for a product and supplied to the customer) Presidency College -51 –
  • 52. Organization Study on Rittal India Pvt Ltd Switch to Perfection Inventory control techniques are categorized as follows: 1. The Economic Order Quantity (EOQ) inventory control method 2. Selective Inventory Control such as ABC analysis 3. Just In Time (JIT) Inventory, which is the most modern inventory control technique. JIT has different interpretations. For example, for IBM – continuous flow manufacture, for Hewlett – Packard – JIT is called stockless production and repetitive manufacturing system, GE calls it management by sight and many Japanese firms use term Toyota system instead of JIT. Rittal considers quality as its lifeblood and is not ready to compromise on it, bidding for low quality, cost items. Rittal considers customers as its assets and is not ready to allow its customers bidding for late delivery. The company is implementing Just In Time (JIT) inventory system especially for the materials, which are highly expensive. The Purchase department has an important role-play in managing the JIT system. JIT directly helps achieve quality, because, it is a philosophy, that seeks to constantly improve production processes and methods. Specifically, JIT contributes to high product quality in the following ways: 1. Production is highly standardized. Workers perform standard tasks every day. They are familiar with their tasks. Familiarity ensures high quality. 2. Cutting lot-sizes drastically reduces in-process inventories. Any interruption, therefore, causes production to stop until the problem has been solved. In this way, JIT has been called a system of enforced problem solving. Now, this stoppage in production forces everybody to solve the quality problem, so that the defect will not repeat. Hence, high product quality is ensured. 3. Suppliers of materials, under the JIT system, supply materials of perfect quality. Many companies do not even inspect suppliers deliveries of materials; Presidency College -52 –
  • 53. Organization Study on Rittal India Pvt Ltd Switch to Perfection rather, the emphasis is on working with suppliers to produce perfect parts and materials. 4. JIT system envisages the use of automated equipment and robots in production processes. Use of such sophisticated machines will ensure high product quality. 5. JIT system also envisages the use of intensive preventive maintenance programmes in order to prevent any machine breakdown. This results in machines producing parts of perfect quality. 6. Workers are responsible for producing parts of perfect quality or with zero defects, before they are passed on to the next production operation STYLE OF ORGANIZATION Style refers to the leadership approach of top managers and the organization’s overall operating approach; also the way in which the organization’s employees present themselves to the outside world, to suppliers and customers. STYLE is one of the 7 levels, which the top management can use to bring about organizational change. Organizations differ from each other in their style of working. The style of an organization according to the Mckinsey framework becomes evident through the patterns of action taken by the members of the top management team over a period. The company employees share a common way of thinking and behaving. Leaders establish unity of purpose and direction of the organization. They create Presidency College -53 –
  • 54. Organization Study on Rittal India Pvt Ltd Switch to Perfection and maintain the internal environment in which people become fully involved in achieving the organizations objectives. The total pattern of explicit or implicit actions of leaders has seen by employees is referred to as Leadership Style. It represents a consistent combination of philosophy, skills, traits and attitudes that are exhibited in a person’s behavior. Each leadership reflects, implicitly or explicitly, a manager’s belief about the capabilities of his subordinates. Employee perceptions of leadership style are all that really matters to them. Leadership is truly in the eyes of the followers. Leadership Styles differ on the basis of motivation, power or orientation towards tasks and people. Leadership style at Rittal: • Forecasting of sustaining organizational values. • Empowering with responsibility and accountability at all levels. • Visionary. • Courage, credibility – compassion and visibility. • Communication, information sharing and consultation. The style of the organization is to look towards the employees requirement and provide other additional welfare and safety facilities to improve develop the individual i.e. the employees and also for the development of the company Levels of Management in Rittal: Top Manag Top Management include Managing Director, -ement Joint Managing Directors and Vice President Middle Management include Department Middle Management managers, Senior Managers and Divisional Managers, Executives Supervisory Management includes Presidency College Supervisory /Junior Management -54 –
  • 55. Organization Study on Rittal India Pvt Ltd Switch to Perfection Supervisors, Foremen Section heads And workers  Top Managers are the organization’s most senior executives. They are responsible for providing the overall direction of the firm.  Middle Managers are managers above the Junior/Supervisory level but subordinate to the firm’s Top Managers.  Junior/Supervisory managers are those who directly oversee the efforts of those who actually do the work.  Top down approach Rittal has formal communication channel, the general flow of instruction is from top to bottom in the Organization Structure. Rittal follows an open communication policy and has an open pattern of communication among the employees. Each functional team meets regularly to review its key measures. Company also promotes cross team sharing. Personal and private feedback is obtained during quarterly one-on-one meetings between functional team members. Mangers performance, personal goals and behavior are also discussed during these meetings. Top management is easily accessible so that it allows for any issue to be resolved quickly and fairly.  Participative management The management that we can find in rittal is participative style that can also be called as consultative style of management. The top management allows the active participation of the employees in the company. Adopting this style does not abdicate the authority and responsibility of top management but actively to a decision. The co., believes in subordinates – centered leadership. The mangers are friendly with their subordinates; they get approval from them and they favor group decision making. A Participative or Consultative leader is a leader who involves subordinates in decision-making but may retain the final authority for decision making with Presidency College -55 –
  • 56. Organization Study on Rittal India Pvt Ltd Switch to Perfection himself. Rittal is using Worker’s Participation in Management (WPM) and high degree of worker participation has been found to improve productivity in the company Working hours: SL NO SHIFTS FROM TO 1 1 7.00 am 3.00pm 2 2 3.00 pm 11.00 pm 3 3 11.00 pm 7.00 am 4 General 8.00 am 5.30 pm (10 to 10-15, Tea Break) (1-15 to 2-00 Lunch) Decision-making: Decision-making is a critical process handled by the top management to draw a conclusion and solution for a situation/problem. The power of taking decision is centralized. The major strategic decisions are taken at the corporate office and are delegated to the units of Rittal. But however the day-to-day and functional decisions are taken at the respective divisions. Generally the management backing the spirit of workers participation in management appreciates the group decisions. STAFF Staff refers to how the people of the company are developed, trained, socialized, integrated, motivated and how their carriers are managed and how company improves its employees and shapes the basic values. The company has hired Presidency College -56 –
  • 57. Organization Study on Rittal India Pvt Ltd Switch to Perfection people, trained them well and assigned them to the right jobs for which they are best suited according to their qualifications, skills, knowledge and experience. Staff is one where employees work together under the control and direction of one department head that guide them in their routine work. An enterprise may have a comprehensive business plan, a sound organization structure, but it cannot accomplish results as per plan without effective staff in the company. So Rittal has maintained good staff relation among the employees and also among officers and employees by directing and providing all guidance and inspiration to people to work to carry out their assigned duties and responsibilities. In this way the company achieves its objectives by placing right person for the right jobs for which they are best suited and one supervisor or officer to guide and control the work force. Rittal has a strong team of 550 Employees. Employee classification at Rittal:  Engineers/Officers (MBA graduates)  Senior engineer/officer  Manager  Supervisors  Supportive technical staff  Unskilled workers  Semi-skilled workers  Clerical and office staff  Trainee engineers/officers  Temporary and causal workers In order to meet the engineering ides based values Rittal has sound recruitment process and it has got system of training program to develop the employees. In Presidency College -57 –
  • 58. Organization Study on Rittal India Pvt Ltd Switch to Perfection Rittal training is given to both worker and office staff. The company is having good staffs that are very able to take any situation. Table showing total no. of employees SL NO. PARTICULARS MEN WOMEN TOTAL 1 STAFF 164 7 173 2 EMPLOYEES 380 2 382 TOTAL NO. OF EMPLOYEES 555 a. Recruitment and Selection: The objective of the recruitment is to support highly qualified, skilled, merit person suitable in accordance with the organization requirements. The company has a good training system. Training in rittal is, on the job training and off the job training. b. Promotion Rittal follows a time bound promotion policy; as per it employees are given equality of opportunity in growth and career prospects. The promotion is given through the seniority and the merit. According to the performance of the employees, the employees are promoted and transferred to the convenient places. Objectives of promotion policy are: • To find potential workers • To provide career opportunities • To face future challenges due to technology Presidency College -58 –
  • 59. Organization Study on Rittal India Pvt Ltd Switch to Perfection SKILLS Skill refers to the distinctive capabilities and competencies that reside in the organization. The term “skills” include those characteristics which most people use to describe a company. For e.g. • Hindustan Lever and Richard Hindustan are known for their marketing skills. • IBM and Sony are known for new product development, marketing orientation and customer service. Organizations have strengths in number of areas but their key strength dominant skills are few. These are developed over a period of time and are as result of the interaction of a number of trips performing certain tasks. Rittal India Pvt Ltd is the company well known for its quilted products and services, which is evident through state-of-the-art design and technology. It is the company which is bench marked for its quality and customer service. The employees at Rittal possess a highly qualified technical, engineering, communication, teamwork and problem-solving managerial skills. Skill is needed to carry out the company’s strategy. Every individual pose a required skills to carry out their work effectively in Rittal. Each employee process different type of skills, which is hidden by him. So it is the work of the organization to identify their skills and use it in the right way for the right purpose. Even in this regard Rittal has done well by identifying self-development and communicational classes and increases their existing skills to further improvement and development of their personality. Classification of Skills at Rittal: Presidency College -59 –
  • 60. Organization Study on Rittal India Pvt Ltd Switch to Perfection 1. Conceptual Skills: The ability to co-ordinate all of the organization’s interests and activities, the ability to comprehend abstract or general ideas and apply them to specific situations. 2. Human Skills: The ability to work with, understand, mentor and motivate others, both individually and in groups, the ability to understand, motivate and get along with other people. 3. Technical Skills: The ability to use the tools, procedures and techniques of a specialized field, the ability to use specific knowledge, methods and techniques performing work. Managers of each department are responsible for the overall growth of the company by attaining the organizational objectives. They are the main keys who direct their departments in attaining the goal. The other skills possessed by managers of each department are: • Analytical Skills - ability to analyze and understand the information so as to diagnose the real problem • Decision Making Skills - Ability to take correct decision. Managers are evaluated primarily on the results of their decisions • Communicating Skills - Ability to transfer information, ideas, understandings or feeling among people. Communication based inter-personal skills include ability to speak effectively, active listening, providing feed back, delegating, managing conflicts and negotiating • Motivating Skills - Ability Skills to motivate people to put forth their best efforts in pursuit of organizations goals • Co-ordinating Skills - Ability to ensure that persons who perform inter- dependent activities work together in a way that contributes to overall objective attainment • Leadership Skills - Ability of managers to lead their subordinates, that is, the ability to influence the subordinates and make them do what the manager or leader wants them to do. Presidency College -60 –
  • 61. Organization Study on Rittal India Pvt Ltd Switch to Perfection • Political Skills - Ability to build a power base and establish the right connections. SHARED VALUES/ SUPER ORDINATE GOALS Shared values are originally called as superordinated goals, the guiding concepts and principles of the organization – values and aspirations, often underwritten that go beyond the conventional statements of corporate objectives, the fundamental ideas around which a business is built, the things that influence a group to work together for a common aim. Shared values refer to company held beliefs, mindsets, and assumptions that shape the organization and its corporate culture. They may be explicit or implicit and are key ingredients to the culture of the business and what ultimately binds all those in the organization together. It is important that values of organization are shared that everyone knows what to expect and what is expected from them. Core Values of RITTAL:  Customers-first shall be assure of every action  Integrity – conducting business fairly with honesty and transparency  Understanding – trust in their working relationship, mutual respect, caring, compassion and humanity for all colleagues and customers around the world.  Excellence – constantly strive to achieve the higher possible standard in day-to-day work and the quality of goods and services they provide.  Unity – cohesively work with their colleagues across the group and with their customer and partners around the world, building strong relationships based on tolerance, understanding and mutual co-operation.  Responsibility – continue to be responsible, sensitive to the countries, communities and environments in which they work always ensuring that what comes from the people goes back to the people many times over. Presidency College -61 –
  • 62. Organization Study on Rittal India Pvt Ltd Switch to Perfection  Code of conduct – “code of conduct” is a comprehensive document that details the highest standards, ethical an otherwise, which employees have to adhere to in their professional function.  Respect for the individual, integrity, speed, simplicity, seamlessness and self-assuredness and hundred percent commitments.  Diversity – of people, culture and ideas  Innovation- encouragement to challenged statuesque  Continuous improvement- in all that we do  Teamwork-development of people  Performance-with recognition for result Conclusion: 7-s framework is a powerful expository tool, the successful implementation and a strategy requires the right alignment and various activities and process with-in- the organization. It may state that changing the culture of the organization, which is pivotal to the Mckinsey model, is a difficult task. Even after prolonged efforts spanning a period of 5-7 years, the organization may achieve only practical success. Nevertheless, the organization must endeavor to recreate its culture if it regarded as an important determinant of its success as it envisaged in the 7-S model. SWOT ANALYSIS STRENGTHS: 1. Rittal has global distribution and service strength 2. Company provides immediate global availability of standard products 3. It ensures customized maintenance and spare parts service, particularly in the climate control sector. 4. International Sales service is another strength of the company. 5. Local knowledge of markets due to membership of standardization of committees. 6. Company enables permanent innovations due to constant dialogue with customers in different ways such as follows: Presidency College -62 –
  • 63. Organization Study on Rittal India Pvt Ltd Switch to Perfection  Comprehensive customer advice  Trade fairs  Expert days  Seminars  Mobile product shows  Delivery and information centers 7. Company maintains very highest Quality standards 8. Cost effective product diversity 9. Rittal is an ISO-9001, CSA and LR certified company 10. Rittal has an excellent brand image WEAKNESS: 1. Products manufactured by the company are very expensive and of high price 2. The cost involved in completion of the product is high 3. As customers’ expectation is increasing day by day it has become difficult to satisfy them completely. 4. Less importance for advertisements. OPPORTUNITIES: 1. Capacity of meeting higher demand and attain optimum utilization of existing resources. 2. Due to advance in technology there is scope for recruiting and retaining right people in the right job 3. Scope in expansion of exports on a wider network of countries around the globe. 4. Scope for expansion in producing other ancillaries of enclosures by utilizing the existing resources. Presidency College -63 –
  • 64. Organization Study on Rittal India Pvt Ltd Switch to Perfection 5. Utilize the opportunity of developing USP (Unique Selling Proposition) for its product to generate and retain customers. THREATS: 1. Price of the goods are comparatively high 2. Adopting automatic machines may cause fear among the existing employees of job loss which may affect morale and productivity of employees 3. New entrants in the market may dilute the market share of the company. CONCLUSION Rittal India Pvt ltd is an established organization. The company’s main strength is that they are the marketing leaders. It is number one in the world of production of enclosures. Presidency College -64 –