André Rocha is seeking a full-time position utilizing his administrative, technical, and leadership skills. He has over four years of customer service experience and is proficient in Microsoft Office, Photoshop, AutoCAD, and specialized library software. Rocha has a Bachelor's degree in Business Administration and experience as a Library Specialist, Blackboard Technician, and Circulation Assistant at the University of La Verne Library. He also led an Eagle Scout project and volunteered at the Mary S. Roberts Pet Adoption Center.

1. André Rocha
4893 Arlington Ave. Riverside, CA 92504 (951) 809-7082 · Andre.Rocha@laverne.edu
OBJECTIVE STATEMENT
To obtain a full time position in a steady, service oriented organization where I can use my administrative, technical,
and leadership skills to build a path towards a long term career.
SUMMARY OF QUALIFICATIONS
 More than four years in customer and public interaction. Resourceful, efficient and reliable, able
to effectively manage multiple tasks and projects under both pressure and deadlines. Strong self-
starter, willing and able to take initiative.
 Fully competent in a variety of office machinery and software. Highly proficient in hardware and
software troubleshooting and repair. Full understanding of specialized software such as Microsoft
Office Word, PowerPoint, Excel, Publisher and Access along with Photoshop and AutoCAD.
Experience in 3D design and 3D printing technologies
 Excellent command of the English Language. Able to communicate effectively at all levels of an
organization and in any situation. Mild understanding of the Japanese language.
EDUCATION
Bachelor of Science in Business Administration at University of La Verne La Verne, California
Coursework includes: Systems Analysis and Design, Principles of Computer Networks, Information
Technology, and Management Information Systems
EXPERIENCE
July 2013 – May 2015 Elvin and Betty Wilson Library University of La Verne
Library Specialist & Blackboard Technician
 Train members of staff in specialized software and workplace protocols
 Perform critical library functions
 Serve as temporary supervisor during periods where no supervisor is present
 Maintain on-site hardware and perform computer troubleshooting and repair
Oct. 2011 – July 2013 Elvin and Betty Wilson Library University of La Verne
Circulation Assistant
 Perform secretarial duties and other forms of clerical and administrative work
 Interact face-to-face with patrons including students, faculty, and staff
 Assist in library operations and general assistance for both library and technical issues
LEADERSHIP AND COMMUNITY INVOLVEMENT
Eagle Scout Project Manager
 Managed volunteer effort to build structure for the Mary S. Roberts Pet Adoption Center by
overseeing finance operations, advertising and fundraising, price negotiation, city code
compliance, and general supervision of volunteers
Marcy Branch Volunteer Page
 Maintained a clean and organized environment within the building and worked with other
branches in a citywide book, DVD, Compact disk, and audio tape distribution system
AWARDS, RECOGNITION AND ACCOMPLISHMENTS
 University of La Verne: College of Business and Public Management Departmental Honors
 Boy Scouts of America Eagle Scout Award
 City of Riverside Volunteering Certificate of Recognition for Continued Dedication and Support