Emotional Intelligence (EI) - What is it & how to cultivate it (take the test to determine your EI).

1. Emotional Intelligence
Andy Novinska, LCPC, CADC

2. Emotional Intelligence
Dr. Daniel Goleman, Ph.D.
 Mainstream with the 1995 book, Emotional
Intelligence
 The New York Times bestseller list for 1.5 years
 More than 5,000,000 copies in print worldwide
in 30 languages
Fundamental Premise of Emotional Intelligence
Success requires the effectual awareness, control
and management of emotions

3. Working Definition
Emotional Intelligence: A form of intelligence
relating to the emotional side of life and the
ability to:
 Recognize and Manage Emotions
 Motivate Yourself
 Restrain Impulses
 Relate Interpersonally

4. The Research
Dr. Daniel Goleman, Ph.D.
 In every field, your EQ (emotional quotient) is
twice as important as your cognitive abilities
 Approximately 90% of leading others
effectively comes from EQ
 Social and Emotional Learning (SEL)
 Improves self-awareness & confidence
 Helps manage disturbing emotions and
impulses
 Increases empathy
 Improves academic achievement

5. Two Categories; Five Major
Dimensions
Personal Competence
 Self Awareness
 Self Management
 Motivation
Social Competence
 Empathy
 Social Skills

6. Personal Competence
Self Awareness
 Emotional Awareness: Recognizing one's
emotions and their effect
 Accurate Self-assessment: Knowing one's
strengths and limitations
 Self-confidence: Sensing one's self-worth
and capabilities (without being grandiose
or arrogant)

7. Personal Competence
Self Management
 Self-control: Keeping disruptive emotions and
impulses in check
 Trustworthiness: Maintaining standards of honesty
and integrity
 Conscientiousness: Taking responsibility for one’s
performance
 Adaptability: Flexibility in handling change
 Innovation: Being comfortable with novel/new
ideas approaches and information

8. Personal Competence
Motivation
 Achievement Drive: Striving to improve or meet
a standard of excellence
 Commitment: Aligning with the goals of the
group or organization
 Initiative: Readiness to act on opportunities
 Optimism: Persistence in pursuing goals despite
obstacles and setbacks

9. Social Competence
Empathy
 Understanding Others: Sensing others' feelings
and perspectives, taking an active interest in
their concerns
 Developing Others: Sensing others
developmental needs and bolstering their
abilities
 Service Orientation:
Anticipating, recognizing, and meeting
customers' needs
 Leveraging Diversity: Cultivating opportunities
through different kinds of people
 Political Awareness: Reading a group's
emotional currents and power relationships

10. How to Increase Your EQ
 Discover your EQ by conducting a "personal inventory”
 Don’t:
 judge others (or yourself) harshly
 expect perfection in others (or yourself)
 Acknowledge your successes as well as your mistakes
 Listen (really listen) to others (and to yourself)
 Understand your environments (work vs. home) and the
roles you play (boss vs. partner)
 Practice being observant, reflective & patient
(mindfulness meditation)
 Engage in therapy
 Explore new cultures, ideas & concepts

11. Resources
 Emotional Intelligence: 10th Anniversary Edition;
Why It Can Matter More Than IQ (2006), Goleman
 Primal Leadership: Learning to Lead with Emotional
Intelligence (2004), Goleman, Boyatzis & McKee
 UCLA Mindful Awareness Research Center
 What is your emotional IQ? @ Queendom.com
 Talentsmart - About Emotional Intelligence