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Rules of Community Engagement,[object Object],Angela Connor,[object Object],March 23, 2010,[object Object],Knight Community Information ,[object Object],Challenge Boot Camp  ,[object Object]
Make connections? ,[object Object],Solve problems? ,[object Object],Steady increase in membership?,[object Object],Crucial conversations? ,[object Object],Move to action?,[object Object],Repeat visitors? ,[object Object],Generate buzz?,[object Object],What is your Goal?,[object Object]
What is your Goal?,[object Object],“..where residents can post problems, debate solutions, decide on a course of action.”,[object Object],“…encourage users to contribute content and share links to information. ,[object Object],“…make their voices heard on issues of water quality.”,[object Object],“To help strengthen community dialogue.”,[object Object],“…creating an in-depth public interest online news service with discussion forums.”,[object Object],“…discussions about the state’s government and public policy.”,[object Object]
If you build it will they come? ,[object Object]
People will participate in my community because…,[object Object]
Every community is different ,[object Object]
The Road to Engagement,[object Object]
Ask Questions,[object Object],“What are your top concerns about…?”,[object Object],“What should we do about…?”,[object Object],“What will happen when/if…? ,[object Object],Provide useful information and content,[object Object],Live chats, Expert interviews, access to documents,[object Object],Make it Personal,[object Object],Complain,[object Object],Conversations & Dialogue ,[object Object]
The Power Of Community Engagement March23
What is your Goal?,[object Object],“..where residents can post problems, debate solutions, decide on a course of action.”,[object Object],“…encourage users to contribute content and share links to information. ,[object Object],“…make their voices heard on issues of water quality.”,[object Object],“To help strengthen community dialogue.”,[object Object],“…creating an in-depth public interest online news service with discussion forums.”,[object Object],“…discussions about the state’s government and public policy.”,[object Object]
Stroke a few egos ,[object Object],“Loved your recent post…”,[object Object],“What great insight.”,[object Object],“Your topics are always relevant and timely.” ,[object Object],Showcase and Acknowledge good work,[object Object],Share across other social channels ,[object Object],Ask for Help ,[object Object],User-Generated Content,[object Object]
The Power Of Community Engagement March23
Make connections  ,[object Object],Accept and respond to criticism,[object Object],Use your influence ,[object Object],Seek expert advice and opinions  ,[object Object],Make small talk ,[object Object],Get to know the community,[object Object]
Common Community Killers,[object Object],Rudeness  ,[object Object],Arguing with visitors ,[object Object],Stealing ideas, refusing to credit others,[object Object],Ignoring comments,[object Object],Being pushy and pompous,[object Object]
Nurturing,[object Object],Managing the Conversation ,[object Object]
The Power Of Community Engagement March23
Success Stories ,[object Object]
Who owns this community? Whose job is it to make this a living, breathing, interesting and active community?,[object Object],Ask yourself….,[object Object]
Takeaways,[object Object],Give people what they want,[object Object],Be present ,[object Object],Talk to people WHERE they are ,[object Object],Become a user advocate,[object Object]
Angela Connor ,[object Object],Twitter: @communitygirl,[object Object],Blog: Online Community Strategist ,[object Object],http://blog.angelaconnor.com,[object Object],LinkedIn: Angela Connor ,[object Object],Google voice: 919-374-0627,[object Object],Email: angeladconnor@gmail.com,[object Object],Stay in Touch!,[object Object]

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The Power Of Community Engagement March23

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