www.safeecollege.com

2. INDIA POST
Our Mission
To provide high quality mail, parcel and related services in India and throughout the world ; to be
recognized as an efficient and excellent organisation exceeding the expectations of the customers,
employees and the society; to perform the task by:
Total dedication to understanding and fulfilling customer's needs
Total devotion to providing efficient and reliable services, which customers consider to be
value for money.
Total commitment to providing challenging and rewarding career for every employee.
Total recognition of the responsibilities as a part of the social, industrial and commercial life of the
country.
Total enthusiasm to be forward looking and innovative in all areas.
Our Vision
India Post shall be a socially committed, technology driven, professionally managed and forward looking
organisation.
Quality Policy
India Post aims to provide high quality mail, parcel and related services in India and throughout the
world and to be recognized as an efficient and excellent organisation exceeding the expectations of the
customers, employees and the society; to perform the task by:
Total dedication to understand and fulfill customer's needs.
Total devotion to providing efficient and reliable services as per well laid service quality
norms, which customers consider to be value for money.
Each outlet of Department of Posts would strive to serve the customers as per the quality norms.

3. Our Customers
All citizens of India and users of postal service all over the world.
Institutions like Banks, Educational Institutions, Medical and Health related institutions,
religious institutions and others who have significant mail related requirements.
Private businesses that require document and parcel related mail services to facilitate their
traditional business as well as e-commerce.
Government organizations at the Centre and States including ministries, departments,
commissions, independent bodies, public sector units and other public authorities.
Non-governmental organizations.
Our suppliers of equipment and stationery.
Others.
Our Services
The Department of Posts provides various services depending on customer requirements to extend the
benefit of its huge network in the area of Communication Services (Letters, Postcards etc.),
Transportation Services (Parcels, Logistics Post), Financial Services (Savings Bank, Money Order,
International Money Transfer Service, Public Private Partnership for extending financial service outreach
through the post office network, Postal Life Insurance and Premium Value added Services (like Speed
Post, Business Post, Retail Post). We provide the communication, transportation and Banking Services in
all places in the country. We provide our premium services in identified locations as per customer
requirements and infrastructure availability.
Our Commitment to Customers.
We will treat our customers with courtesy and a helpful attitude.
We will provide services as per quality specifications drawn out taking customer expectations
and infrastructure availability into account.
We will make basic postal and financial services available and accessible to all citizens of the
country.
We will take good care of our customers and respond to their enquiries and complaints
promptly.

4. Service Specifications
Delivery norms for communication and transportation services.
MAIL DESTINATION DATE OF DELIVERY
Within city/town/district Within 2 days after day of posting
Inter-metro Within 2 days after day of posting
Within state Within 3 days after day of posting
Inter-State Capital Within 3 days after day of posting
Inter – State Within 3-5 days after day of posting
In case of hilly and remote areas longer time may be required as per specific local conditions and
availability of means of transmission of mail. In case of parcels and registered articles one extra day may
be required. We aim to deliver 90% of the mail within the norms subject to correct addressing and other
requirements being fulfilled by the customer.
Financial Services
Type Savings Activity Post office Time Frame
Head post office Same day
Opening of account
Sub Post office Same day
Application given at P.O Within 10 working
where account Stands days
Transfer of account
Application given at Within 20 working
transferee P.O. days
Head Post Office Same day
Closure/premature closure of Sub Post office Within 2 working
account days
Saving Account Within 7 working
Branch Post Office
days
Within 10 working
With nomination
Settlement of deceased claim days
case Without nomination but Within 30 working
with proof of succession days
Within 7 working
Issue of duplicate passbook
days
Return of passbook (received for Within 10 working
insert posting) days
Head post office Same day
Certificates
Issue of certificate Sub Post Office Same day
Extra Departmental Post
Office
Application at Post Office Within 10 working
Transfer of KVP/NSC of registration days

5. Application at other Post
Within 20 days
Office
Office of issue Within 15 days
Issue of Duplicate Certificate
Other Office Within 30 days
Office of issue Same day
Encashment of IVP/KVP/NSC Within 30 working
Other Office
days
Insurance Services: Postal Life Insurance
Issue of acceptance letter Within 1 month when all formalities are completed
Issue of Policy Bond Within 1 month when all formalities are completed
Inter- Circle transfer of policies Within 15 days when all formalities are completed
Settlement of claims on maturity completed in
Within 30 days when all formalities are completed
all respects
Settlement of claim on death with nomination Within 3 months when all formalities are completed
Paid up value Within 1 month when all formalities are completed
Loan for policies Within 1 months when all formalities are completed
Premium Services
Type Of Service Day Of Delivery
Speed Post 1-3 days depending upon distance/ destination
Express Post 2-4 days depending upon destination
e-Post 1 day between e-Post centres
Feedback
The above Citizen’s Charter is proposed to be adopted by India Post. We would like to take your views
into account as customers of the organisation. You may send your inputs to the address/e-mail ID
mentioned above.

6. Expectations from our customers
To enable us to provide our services in a smooth manner we request our customers to ensure the
following:-
To stand in a queue at the assigned counter for the service they avail.
To fill up requisite forms related to the service in legible handwriting or clear print before coming to the
counter.
To affix correct amount of postage on the articles they book or post.
To pack articles posted in the prescribed manner. The information regarding the way to pack and protect
the articles can be obtained from the Inquiry Counter or Customer Care Centres at the post offices.
To ensure that contraband or prohibited goods are not sent.
For articles weighing more than 200 grams, the packing should be in such a way as to allow its opening
and security check before re-closing effectively.
To write and complete address on mail including House No., Name of Street, Locality, City, District, PIN
Code of both the addressee and the sender legibly.
To ensure that the size of the article strictly conforms to the laid down standards.
To provide telephone numbers of addressee in case of premium services.
To post letters early in the day so that it can be sent out on the same day.
To handover greeting cards during the peak season at the counter or in the appropriate letterbox provided
for the purpose.
To pre-sort the mails according to the delivery post office, town or district and prepare separate bundles
to ensure speedier transmission.
To use postbox or postbag facility at the delivery post office if a bulk recipient of mail.
To have mail box on the ground floor if residing in a multistoried building.
To inform about change in address.
In case of all financial transactions, insist on having a receipt before leaving the counter whether at the
time of opening a new account or handing over your passbook for interest posting.

7. In case transaction through agents, to check the authenticity of their agency.
To pay attention to your passbook by keeping it up-to-date.
To make nominations properly and promptly.
visit our websites for further details :-
Department’s website: www.indiapost.gov.in
Citizen’s Charters: www.indiapost.gov.in/CitizesCharter.html
Online grievances: www.indiapost.gov.in
In case customers have any complaint in relation to our services:-
They can approach the post office concerned for a response thereto and if required give a complaint in
writing to the Postmaster for further enquiry and response through the concerned customer care centres.
Approach the customer care centre whose details are available with the post office of their locality
directly by sending a letter by post with the details of their complaint.
Register the complaint online at the website: www.indiapost.gov.in
Write to the Sr. Superintendent of Post Offices/Superintendent of Post Offices if no reply is received
within a period of one month from the date of making a complaint.
Write to the Postmaster General/Chief Postmaster General of the Region/Circle if no reply is received
even after writing to the Divisional Head.
Write to the Deputy Director General (PG&QA), Dak Bhavan, Sansad Marg, New Delhi –110001 if no
reply is received from field units.
In all cases, complaints are received and acknowledged on the same day by the post office/customer care
centre concerned.
In case the enquiry takes more than a month for conclusion, the customer would get an interim reply from
the customer care centre along with the expected time by which the final response can be given to
him/her.
Time norms for settlement of complaints
Acknowledgement of complaints submitted in person Same day
Within 1-7 days of receipt of the complaint
Acknowledgement of complaint sent by post
depending on delivery norms
Settlement of complaints of all kinds/ interim reply with
Within one month of receipt of complaint
expected time for settlement of complaint

8. Post Office Savings Schemes
Minimum Maximum
Interest
Scheme Investment Investment Features Tax Breaks
(%)
(Rs.) (Rs)
National Savings Section 80C
8.00a 100 No limit 6-year tenure
Certificate benefit
Public Provident Section 80C
8.00b 500 70,000 15-year term; tax-free returns
Fund benefit
Money doubles in 8 years, 7 No tax
Kisan Vikas Patra 8.41b 100 No limit
months benefit
Single A/c: 3
No tax
Monthly Income lakh
8.00 1,000 6-year tenure; monthly returns benefit
Scheme Joint A/c: 6
lakh
6.25- No tax
Time Deposits 200 No limit Available for 1, 2, 3, 5 years
7.50 benefit
Recurring No tax
7.50c 10 No limit 5-year tenure
Deposits benefit
5 year tenure; minimum age 55;
Senior Citizens d No tax
9.00 1,000 15 lakh also available with public sector
Saving Scheme benefit
banks
Sec 80C benefit: Investments up to Rs 1 lakh in specified securities (maximum of Rs 70,000 in PPF)
qualify for deduction
a
Compounded half-yearly
b
Compounded yearly
c
Compounded quarterly
d
Payable quarterly

9. Postal Life Insurance
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Postal Life Insurance was started in 1884 as a welfare measure for the employees of Posts & Telegraphs
Department under Government of India dispatch No. 299 dated 18-10-1882 to the Secretary of State. Due
to popularity of its schemes, various departments of Central and State Governments were extended its
benefits. Now Postal Life Insurance is open for employees of all Central and State Government
Departments, Nationalized Banks, Public Sector Undertakings, Financial Institutions, Local Bodies like
Municipalities and Zila Parisads, Educational Institutions aided by the Government etc
Rural Postal Life Insurance
On 24th March, 1995, the benefits of Postal Life Insurance were extended to rural populace of the country
under the banner of Rural Postal Life Insurance.
Postal Life Insurance Schemes
SANTOSH ( ENDOWMENT ASSURANCE )
SURAKSHA (WHOLE LIFE ASSURANCE )
SUVIDHA ( CONVERTIBLE WHOLE LIFE ASSURANCE )
SUMANGAL ( ANTICIPATED ENDOWMENT ASSURANCE )
YUGAL SURAKSHA ( JOINT LIFE ENDOWMENT ASSURANCE )
CHILDREN POLICY
Rural Postal Life Insurance Schemes
GRAM SANTOSH ( ENDOWMENT ASSURANCE )
GRAM SURAKSHA (WHOLE LIFE ASSURANCE )
GRAM SUVIDHA ( CONVERTIBLE WHOLE LIFE ASSURANCE )
GRAM SUMANGAL ( ANTICIPATED ENDOWMENT ASSURANCE )
GRAM PRIYA ( 10 YEARS RPLI )
CHILDREN POLICY

10. Distribution of Mutual Funds and Securities
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The Post Office has traditionally been a distributor of financial services, from money orders to banking
services. The Post Office Savings Bank is the largest retail bank in the country, operating from over
150,000 branches. In the last financial year alone, the POSB collections stood at Rs. 200,000 crores. Over
the years the Post Office has also added to its distribution network and today, apart from its physical
locations spread over the length and breadth of the country, it also boasts of a dedicated VSAT network
connecting over 1200 post offices via satellite. These post offices are evenly distributed throughout
almost all the districts of the country. Further additions are planned in the current financial year, but
already the Post Office enjoys a reach unparalleled by any other institution or bank in the country - a fact
that makes it an extremely exciting distribution network. Keeping this in mind, a sustained training effort
is also underway to ensure behavioural and financial skill upgradation.
On 22nd January 2001, India Post in partnership with IDBI-Principal launched a scheme for distribution of
mutual funds through post offices. A pilot project was started from the four cities of Delhi, Mumbai,
Kolkata and Patna. Thereafter from 15th June 2001 onwards, the scheme was extended to cover post
offices in all major capital and other cities all across the country. From July 2001 onwards, the scheme
was also extended to include distribution of Prudential ICICI and SBI Mutual Funds. The funds of the last
two organizations are currently distributed from 42 post offices at Bangalore, Chandigarh, Chennai, Delhi
and Mumbai.
You can also purchase ICICI Safety Bonds and RBI Govt Relief Bonds through the Post Office, while
IDBI FlexiBonds will be added to the portfolio very shortly.
Easy steps for investing through the Post Office:
1. At each designated post office one counter has been earmarked (usually on a non-exclusive basis) to
receive the Mutual Fund applications;
2. An investor can approach the designated post office counters or the concerned postmaster for
application forms and literature on the tyoes of fund schemes available through the post office;
3. Thereafter he can hand the application forms duly filled along with requisite amount in the form of a
demand draft/cheque to the counter staff. No cash will be accepted;
4. The Postal Assistant at the counter checks the form to see that it is complete and is accompanied by the
payment. He will then stamp the attached receipt and return it to the investor;
5. The counters accept the application forms from 1000 to 1500 hrs. only;