1. PROFESSIONAL PROFILE
Dedicated and decisive professional with 15+ years experience in
with increasing responsibility and advancement in a variety of
areas each requiring unique skills. Ability to generate new ideas
and initiate change. Results driven. Work methodically to achieve
and exceed goals and directives. Utmost integrity, excellent
leadership, communication and interpersonal skills.
Contact Information
Cell Phone (314) 369-7847
Home Phone (314) 771-8024
Email: LinhorAM15@yahoo.com
CORE STRENGTHS
Communicates and unites different
groups for common purpose
Recognizes and resolves issues in a
concise, considerate manner
Negotiates fairly and intelligently
Relates with people on all levels of
business, presents information clearly
and professionally.
Researches and analyzes latest trends,
bravely learns new skills.
EDUCATION
MASTER OF ARTS
ST. LOUIS UNIVERSITY
Public Administration,
St. Louis, MO
BACHELOR OF ARTS
ST. LOUIS UNIVERSITY
Psychology
St. Louis, MO
Continued education in business,
procurements, and construction management
WORK EXPERIENCE
Contract Compliance- Lambert Airport
 Writes proposals and bids. Includes technical specifications,
qualifications and all bidding documents.
 Evaluates bids, determines qualifications, responsiveness, and
analyzes lowest bid.
 Writes contracts, includes all requirements including insurance,
bonds, and payment terms.
 Checks compliance with bonds, insurance, and local, state, and
federal laws
 Including $12 million Security Contract, $1.1 million trash
removal, $500,000 Ground Maintenance, and $800,000 Noise
Management Systems.
Property Management/Concessions-Lambert Airport
 Solicits and negotiates contracts for concession agreements at
Lambert-St. Louis International Airport.
 Develops solicitations, reports, and troubleshoots for
operational issues at the airport.
 Coordinated execution of Ground Transportation concession
and the banking concession. Experience with food concessions.
 Worked closely on tenant relations with the airport, including
the Customer Service Program, airport wide employee website,
and Customer Service Strategic Committee.
 Works closely with accounting and the billing management
system.
 Coordinates tenant needs with the various departments at the
airport.
Ann M.
3644 Roswell Ave., St. Louis, MO 63116 | (314) 369.7847 |linhoram15@yahoo.com
Linhorst

2. Ann
ADDITIONAL WORK EXPERIENCE
Project Management-
 Manages $2 million annual Ground Transportation Program at the Airport. This includes taxis, shuttle
buses, parking, premium sedans, charter buses, and transportation network companies such as Uber.
 Research and analyze trends in the ever-changing field of Ground Transportation
 Developed rules and regulations, fee schedule, and enforcement policies
 Coordinates with entities both inside and outside organization, private and governmental
 Follows legislation and trends in regulation and enforcement
 Processes permits, sets up billing, and resolves issues with billing
 Problem solving with enforcement and construction issues
Construction Projects
 Work closely with engineering the building maintenance for construction projects.
 Makes recommendations and approvals for changes on the Airport’s roadways
 Coordinates with engineering, public relations, governmental agencies (MODOT, MTC, etc), and regional
groups such as Explore St. Louis (previously known as the CVC) that are part of construction project.
Risk Management/Claims -Lambert Airport
 Processed claims for slip and fall, auto accidents, and property damage for large commercial venue.
 Contact with insurance company and legal representation regarding claims status
 Investigated conditions, including security film, witnesses, and the area for damage
 Completed legal documentation, including interrogatories and depositions
 Developed policy to better protect facility from claims, including better video surveillance of incidents and
improving areas prone to claims
Volunteer-
 Art of Travel annual Fundraise Planning Committee-raised $500,000 for Art Program
 Lift for Life annual Microfest Fundraiser.
 Scraps and Patches Quilt Guild Executive Committee and Newsletter
 St. Louis International Film Festival
 Mardi Gras Grand Parade
 Various animal rescue groups
3644 Roswell Ave, St. Louis, MO 63116| (314) 369.7847 | linhoram15@yahoo.com
Linhorst
Ph. (314) 369-7847
Linhoram15@yahoo.com