3. Since 2011, the amount of complaints regarding PPI has risen to huge
amounts and as such it makes a prediction on any individual case
very difficult to predict.
In most cases there are a few questions that must be considered:
How Easy will it be for the authorities concerned to obtain my
paper work?
How simple is the situation?
All banks and lenders have claimed they are prioritising all PPI
complaints to ensure they are dealt with quickly and efficiently.
However if the case gets taken out of the hands of the banks and to
the Ombudsman, their goal will be to investigate and close the case
one way or another in a timely manner. They will offer independent
and impartial advice and once their say has been had, that will be the
final word.
With all these factors combined, it is very difficult to assess how long
the claims process will take. The less complex should be more or less
cut and dry, but once the Ombudsman gets hold of a complex case,
the process could be significantly.