2. Topics
• Many people see their local libraries as a
resource when they need to use a computer and
h th dt t d
the internet. Libraries must however find a
suitable structure for this kind of support. One
suitable structure for this kind of support One
solution is that libraries and adult education
organisations work together to involve a larger
g g g
group of people in the digital society.
3. Problems and issues
1. Digital exclusion in Sweden and Östergötland
A growing digital divide ‐ Entry of new users unexpectedly
low
1,7 million people do not use Internet (or use it rarely).
+ 1,5 million people make little use of it = 1 out of 4
Regional survey in 2007/2008:
1300 residents of this county – 35 % did not use the
Internet at all.
Anne Hederén, Länsbibliotek Östergötland
anne.hederen@ostsam.se
4. Problems and issues
2. People turn to the libraries to optain support
”How can I send an e mail?”
How I send an e‐mail?
”How shall I attache a file in support of an
How I attache a file in support of an
application for a residence permit?”
”Please help me pay the bills over the Internet”
”How can I create my own blogg?”
Anne Hederén, Länsbibliotek Östergötland
anne.hederen@ostsam.se
5. Problems and issues
Problems and issues -
3. E‐service increases in society ‐ and in the libraries
Essential civic functions are relocated to the
Internet
Libraries offer an increasing number of Web
services
E service producers
E‐service producers need to focus on the users
to focus on the users
Anne Hederén, Länsbibliotek Östergötland
anne.hederen@ostsam.se
6. Solutions –
1. Free Internet courses on the right learning
1 Free Internet courses on the right learning level
Courses in basic Internet use led by
library staff:
Internet for beginners –
an Internet course in four
an Internet course in four stages
1. Computer basics
2. Writing using a computer
3. What is Internet?
4. E‐mail for beginners
7. Solutions –
2. Coach individual needs
Individual tuition
Offered as booked appointment
as booked
or drop‐in, e.g.:
Help getting started to use the
Internet, signing up for e‐mail or
i i f il
using the library cathalogue or
databases
8. Solutions –
3. Temptate with content
Curios b
C i about the net? ‐ Th
h ? Themed
d
reviews, e.g.:
Travel
Telephone, addresses and maps
Health
Newspapers, magazines and blogs
d bl
Social media
9. Solutions –
4. Cooperation with adult education associations to maximize efficiency
Free study circles offered on library
premises
‐ Tutors providing their services free of
charge (unemployed or students but
mostly active pensioners)
‐”Old teaching old”
‐ Libraries find the tutors through their
the tutors through
contact network
‐ Expanding into rural districts
10. Solutions –
5. Coordinate and market the efforts
Internet for everyone – benefit and
y
pleasure in everyday life
e‐campaign at the libraries, October 2009
Digital participation, e‐service
Di it l ti i ti i
Internet for beginners
60 societal actors demonstrated their
e‐services
11. Solutions –
5. Coordinate and market the efforts
”It’s good for the brain to
ts o t e b a to
learn about the Internet.
Maybe it helps you live
it helps you live
longer”
Gun 77 years
Gun 77 years
12. Findings so far-
Libraries are an excellent forum for introducing
beginners to the Internet
‐ a modest surrounding , widespread premesis and library staff is often
competent in both ”content” on the web and tuition
Co‐operation and coordination between the libraries and
adult education associations increase learning effeciency
associations increase
and utilization of resourses.
Need of sustainable solutions ‐ local, regional and national
coordination and dialog ‐ national project : ICT‐lift for
and dialog national project ICT lift for
Sweden
13. Questions
• How can the citizens find and use public e‐
services?
• Whose responsibility is it to increase the
is it to increase the
digital participation in society?
• How do you handle these questions in your
municipality?
p y
14. Conclusions
Factors for success for increasing digital participation
for success for increasing digital participation:
• Informal learning is essential
‐ Coordinate public resources and support organisations such as
public resources and support organisations such as
non‐profit associations, libraries, adult education associations to
reach the citizens
‐ People who can act as intermediary such as nurshing staff and
volunteers need competence development and support .
‐ R h th
Reach the parents th
t through th hild
h the children
• Don’t talk about ICT
‐ temptate with content
‐ focus on benefit and meet individual needs
15. Conclusions
C l i
Whose responsibility is it to increase the digital
participation in society?
‐Who is irresponsible?
‐ Everbody is responsible.
‐ We need actions both top down and from below, they are equal
important.
‐ City authority must provide the infrastructure , but then we all have a
City authority must provide the infrastructure but all have a
collective responsibillity.
