The session will be a continuation from last year's session where Hewlett-Packard and Pfizer shared their reasoning, decision process, and value determination behind connecting their on-premise Ariba Buyer instance to Ariba Procurement Content in the cloud. At the time, neither Hewlett-Packard nor Pfizer had completed the implementation and roll-out (they were in the process). In this session, they will share lessons learned on the entire process including decision process, planning, implementation, roll-out, training, and other aspects from their real-world experiences from their Ariba Procurement Content hybrid implementation. Learn more about Ariba LIVE at http://spr.ly/LIVE2014LV-d

1. #AribaLIVE
Ariba Procurement Content Hybrid:
Lessons Learned
© 2014 Ariba – an SAP company. All rights reserved.
@ariba

2. Speakers
• Jeremy Carter, Ariba
Sr. Manager, Solution Optimization
• Nieves Alva, Hewlett Packard
Global Procurement Business Architect
• Rick Raker, Pfizer
Global Procurement Systems & Tools Lead
© 2014 Ariba – an SAP company. All rights reserved.2

3. Ariba/SAP Roadmap
• Cloud development will be accelerated:
Functional enhancements across all solutions
Expanded network scope to cover new areas such as supply chain and logistics
Ability to address market demand for rapid innovation
• On-premise development will focus on:
Targeted user interface and platform improvements (9rX, SRM, Fiori)
Improved performance and total cost of ownership
Network integration
Customer-driven innovations
• Common roadmap topics across cloud and on-premise:
Integration between cloud and on-premise solutions in support of hybrid deployments
Leveraging SAP technologies such as mobility, SAP HANA, and analytics
Ariba and SAP’s product and solution management organizations are aligned on
Many customers are moving their procurement processes to cloud wherever possible
for higher ROI and faster innovation
Cloud Solutions
An SAP Company
OnPremise Solutions
An SAP Company

4. What is Procurement Content Hybrid?
Leverage your Ariba Buyer / ERP Investment: NO CHANGES
Your Systems
(Create PO)
Your processes (Sending PO)
Search in the Catalogs and Return Results to Buyer / ERP
• Consumer-like catalog functionality
in a cloud based, hosted solution
• Access to the catalog from external
procurement system(s)
• Shopping carts seamlessly
returned to a Requisition in the
buy-side application
• Ability to manage all content
in a single place for all
buying applications
• Includes ongoing catalog
enablement services

5. #AribaLIVE
Ariba Procurement Content Hybrid:
Lessons Learned (Hewlett Packard)
Nieves Alva, Global Procurement Business Architect, HP
© 2014 Ariba – an SAP company. All rights reserved.
@ariba

6. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
HP is one of the world‟s largest
technology companies, delivering innovation
in printing, personal computing, software,
services, and IT infrastructure.

7. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.7
Hewlett-Packard
$11.6B
in cash flow from operations for fiscal 2013
$1.5B
returned to stockholder in the form of
share repurchases and dividends
$5.5B
reduction in gross debt
$112.3B
net revenue
FY13
Americas
46%
EMEA
35%
Asia Pacific
19%
Revenue by Region*
U.S. 36%
Canada/LA 10%
*Based on FY13 results
More than 300,000 employees serving 1B customers in 170 countries.

8. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.8
HP’s portfolio of businesses
Enterprise
Group
Printing &
Personal Systems
Software
• Strong enterprise-grade
services portfolio
• Advising our clients and
helping them transform and
manage their IT environment
and services to deliver
industry-leading business
outcomes
• World-class IT operations and
projects
• Deep relationships across the
world‟s largest enterprises
• Global scale and presence
• Industry-leading innovation in
design and ease of use
• Strong product quality,
compatibility and security
• Lower costs and reduced
environmental impact
• Significant, leading
share positions
• Unmatched scale,
distribution, and IP in the
industry
• Optimizing the user
experience through modern
IT applications, operations,
and cloud management
• Industry leading IP with
capabilities across Cloud, IT
Management, Security, and
Big Data
• Platform agnostic and open
standard-based software
• Unmatched assets in
storage, networking and
servers
• Industry leading Converged
Infrastructure, Software-
defined Data Center, and
Converged Cloud
• Modern architectures across
infrastructure stack, based on
open systems
• Strong share position
Enterprise
Services
$23B $56B $28B $4B

9. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.9
Currently deployed
Footprint in HP
Identify
Opportunity
Develop
Strategy
Source and
Negotiate
Contract
and Procure
Invoice
and Pay
Monitor
and Manage
Ariba Platform
eForms
Dashboard
Supplier
Supplier
Ariba
Network
Ariba
Invoice
Ariba
Sourcing
Ariba
Contract
Compliance
Ariba
Buyer 9r1
Ariba
Contract
Workbench
Ariba Category ProcurementAriba Category Management
Ariba
SPM
Ariba Analysis
Ariba
Data
Enrichment
ERPERPERP
Ariba
Procurement
Content

10. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.10
Currently deployed
Footprint in HP
Identify
Opportunity
Develop
Strategy
Source and
Negotiate
Contract
and Procure
Invoice
and Pay
Monitor
and Manage
Ariba Platform
eForms
Dashboard
Supplier
Ariba
Network
Ariba
Invoice
Ariba
Sourcing
Ariba
Contract
Compliance
Ariba
Buyer 9r1
Ariba
Contract
Workbench
Ariba Category ProcurementAriba Category Management
Ariba
SPM
Ariba Analysis
Ariba
Data
Enrichment
ERPERPERP
Ariba
Procurement
Content
Supplier

11. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.11
Customers … Impact …
• Billions in spend
• 10s of thousands of
purchase orders
• 100s of catalogs
• 1000s of catalog transactions
• 100s of Thousands of Internal
Order transactions
• 100s of Pcard transactions
• 10s of thousands of suppliers
100K users in 55 countries, 167 legal entities
Processes
SmartBuy: HPs On-Premise Buyer
SmartBuy Charter…
To provide simple, intuitive, reliable processes and tools that enable HP employees to achieve their buying needs, while
delivering an exceptional customer experience.
Rally cry…
Make it faster
Make it
simpler
Make it better

12. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.12
HP’s On Premise Buyer - 2012
SmartBuy user feedback
“The SmartBuy ordering system is not user friendly”
“Might be a good tool for someone who does nothing else but
ordering goods, but not for an infrequent user “
”…should be as simple as going to a site like Amazon.com”
“ It can be time consuming and frustrating to figure out how to
get an order placed”
“…time wasting & frustrating”
“Using the catalog procurement tool can be confusing”
“There has GOT to be a better way”
“…it's taken me 3 hours already… “
Create an exceptional
user experience by
delivering a
„consumerized‟ catalog
shopping environment,
simplified approval flows
and checkout processes.
AP
C
Ariba
Buyer 9r1

13. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.13
User experience elements for SmartBuy 2.0
Procurement
Central
SmartBuy
Homepage
SmartBuy
training
SmartBuy
Customer
Support Model
SmartBuy UI
SmartBuy
Approval Flow
PO Status &
goods/services
delivered
SmartBuy E2E Process Architecture

14. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.14
Enhanced SmartBuy Shopping Experience
•Simplified screens
•Simplified data entry
•Usability
•More efficient E2E environment
•Upgraded user interface
•Enhanced SmartBuy homepage
•Easy, intuitive solution to send users
to the right place
•Unnecessary fields will not be
displayed
•Catalog functionality and searches
•Streamlined E2E environment
Our Goals What we delivered
Lean Tools Used:
•Voice of the Customer
•Value Stream
Mapping
•Muda (waste)
•Poka-Yoke (Error
Proofing)

15. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.15
What changed?
More Intuitive SmartBuy
• An enhanced SmartBuy catalog.
• New, user friendly field names and help text.
• More intuitive SmartBuy screen layouts.
• Enhanced Commodity code search.
• Enhanced Dashboard and To-Do portlet
including additional information regarding
transactions.
• The number of clicks and screens to order an
item reduced by 25%.
• The number of fields to order an item reduced
by 50%.
• Fewer approvals to obtain your purchase
order.
• Checkout screen simplified to show relevant
data in the line item summary including
comments (if populated) for a faster checkout.
Faster SmartBuy

16. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.16
Validating our Solution with our customers
• Conducted usability interviews to solicit feedback from
SmartBuy user segments on key usability items
• Scope of interviews included:
• Naming of UI fields
• Help text within SmartBuy
• Procurement Central, Internal Order & SmartBuy pages
• New SmartBuy Home Page design
• Catalog hierarchy
•SmartBuy training collateral
• User test-drives of our solution.
•231 people signed up to become SmartBuy testers.
•48 testers provided us feedback:
• 71% viewed the changes as a significant
enhancement over the existing SmartBuy.
• 79% felt confident that they could successfully
purchase in the improved tool without training.
• 83% felt positive about their experience using
SmartBuy.

17. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.17
Challenges and Lessons Learned
Challenges:
• Enabling the last 10% of suppliers has been a challenge.
• Suppliers are slow to comply with AN document processes.
• Customization were required to bridge the gap in Ariba
functionality and maintain transparency for our users.
• Punch-out catalogs do not meet our user experience goals.
• APC is not as business configurable as we need.
Lessons Learned:
Supplier enablement and compliance:
• Prepare for heavy engagement throughout the
supplier enablement process.
• Engage the contract owners to enforce a strong
compliance message to suppliers.
• Local language support was key in Latin America
and Asia-Pacific.
• Have an E2E catalog operating model defined
before you start.
Solution design:
• Be cautious of over-engineering the solution.
• Design for the rule and not the exception.

18. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.18
Big Bang
implementation
on September
16th 2013!
Initial customer
satisfaction scores
increased 10%.

19. #AribaLIVE
Ariba Procurement Content Hybrid:
Lessons Learned (Pfizer)
Rick Raker, Global Procurement Systems & Tools Lead, Pfizer
© 2014 Ariba – an SAP company. All rights reserved.
@ariba

20. Agenda
• APC Implementation
Big Bang vs. Phased Approach
Implementation Timeline
• Ariba On-Demand Deployment Framework
Resource Commitment
Training & Communications
• APC Implementation Summary
• Future Enhancements and Improvement Opportunities
© 2014 Ariba – an SAP company. All rights reserved.20

21. © 2014 Ariba – an SAP company. All rights reserved.21
Pfizer implemented 354 catalogs across 40 countries
(150 Internal and 204 Punch-Out Catalogs)
Australia
Austria
Belgium
Canada
China
Colombia
Denmark
Finland
France
Germany
Hong Kong
Italy
Japan
Korea
Malaysia
Mexico
Netherlands
New Zealand
Norway
Peru
Philippines
Portugal
Puerto Rico
Singapore
South Africa
Spain
Sweden
Switzerland
Taiwan
Thailand
UAE
UK
India
US
Venezuela
Ireland
Czech Republic
Hungary
Romania
Slovakia

22. Processed Over 78K Catalog Orders Since Go-Live
(Sept 30, 2013)
8,000
9,000
10,000
11,000
12,000
13,000
14,000
15,000
16,000
Sept Oct Nov Dec Jan Feb
Catalog Orders
© 2014 Ariba – an SAP company. All rights reserved.22

23. Multiple Instances? Big Bang vs. Phased Approach
© 2014 Ariba – an SAP company. All rights reserved.23
Big Bang Approach at Pfizer
Pfizer connected APC to 3
instances of Ariba Buyer
(Ariba 9r1 and 8.2)

24. Planned APC Implementation Timeline: 6 Months
© 2014 Ariba – an SAP company. All rights reserved.24
SeptAugJulyJuneMayAprilMarFeb
Kickoff
Site Configuration & Integration
Testing
Training & Communications
Support
Oct
Go-Live

25. Actual
Actual APC Implementation Timeline: 8 Months
© 2014 Ariba – an SAP company. All rights reserved.25
SeptAugJulyJuneMayAprilMarFeb
Kickoff
Site Configuration & Integration
Testing
Training & Communications
Support
Actual
Oct
Actual
Actual
Go-Live

26. Why did Pfizer decide to delay?
© 2014 Ariba – an SAP company. All rights reserved.26
• Needed additional time to work through connectivity issues with a few punch-out supplier sites
• Realized the keyword search against “store-level” Punch-Out Catalogs did not return any results
due to missing content

27. © 2014 Ariba – an SAP company. All rights reserved.27
Assign Customer Deployment Project Manager Customer
Assign Ariba Deployment Project Manager Ariba
Develop Draft Project Plan Ariba
Key Deliverables
Draft Project Plan Ariba
On-Demand Site Enablement Ariba
Key Activities
Project Management Objective: Define the project scope, set the timeline and
ensure the resources are available.
Ariba On-Demand Deployment Framework
Project
Management
Kickoff Testing Training &
Communication
Go-Live/
Wrap-up
Configuration

28. © 2014 Ariba – an SAP company. All rights reserved.28
Ariba On-Demand Deployment Framework
Project
Management
Kickoff Testing Training &
Communication
Go-Live/
Wrap-up
Configuration
Kickoff Objective: Validate the project scope and timeline with the project team,
confirm roles and responsibilities of the team members, and provide Customer with
an overview of the system.
Ensure overall alignment of Project
Scope, Resources & Timelines
Joint
Conduct On-Demand Demo Ariba
Identify Customer resources Customer
Review Project Plan Joint
Conduct Project Kick-Off Ariba
Key Activities Key Deliverables
Kickoff Presentation Ariba
Final Project Plan Ariba
Issue Tracker Ariba

29. Ariba Roles & Responsibilities
© 2014 Ariba – an SAP company. All rights reserved.29
Role Responsibilities
Project Manager Point of contact for overall deployment
Ensure resources are available and properly assigned
Manage project timeline to help ensure timely completion of all project
tasks
Ensure participation across all project resources
Identify and addresses resource needs (in addition to resources outlined
in the project organizational structure)
Provide project roles, responsibilities, and issue escalation path
Identify and escalates, as appropriate, project issues
Ensure timely project communication and status updates
Provide documentation on customer‟s support services
Technical Lead Review master data for completeness and assists in data issue resolution
Assist with technical aspects of site configuration and integration with
Customer eProcurement applications.
Provide knowledge transfer to site administrators on technical tasks
throughout deployment.
Supplier/ Catalog Enablement Responsible for management of the enablement services work stream
Builds catalog content into Ariba Procurement Content solution
Provide input and obtains internal approval for all suppliers‟
communications and education
Behind the Firewall (BTF) Tech Lead Oversee technical changes that will be required for BTF instances
Data Rationalization / Tech Resource Perform data rationalization and technical activities

30. Customer Roles & Responsibilities
© 2014 Ariba – an SAP company. All rights reserved.30
Role Responsibilities
Project Sponsor Assign a Project Manager
Help define overall project vision and provide guidance for high-level issue resolution
Provide senior leadership communication in support of the project
Monitor status reports and timelines
Help to drive change management for higher adoption
Project Manager,
Functional Lead
Project Management Responsibilities
Point of contact for overall deployment
Secure appropriate resources and ensure availability
Ensure participation of all required resources
Manage project timeline and ensure schedule adherence
Provide business and technical guidance
Facilitate configuration workshops
Participate in project status meetings
Provide timely resolution of any escalated issues
Manage communication plan development and project-wide communications to key stakeholders
Provide/coordinate signoff on all deliverables
Participate in all transition and wrap-up discussions
Coordinate stakeholders as needed across sites integrating to Ariba Procurement Content
Functional Lead Responsibilities
Identify, escalate, resolve project issues
Participate in configuration workshops
Develop test cases and test scripts for testing
Plan, manage, and conduct system testing
Plan, manage, and conduct user acceptance testing
Validate master data loads from ERP system

31. Customer Roles & Responsibilities
© 2014 Ariba – an SAP company. All rights reserved.31
Role Responsibilities
Enablement Lead Develop cutover plan and manage cutover execution
Serve as primary contact for Ariba Enablement team
Ensure accurate data from supplier data collection
Approve supplier communications / education information for the portal
Support supplier communications
Participate in system test and UAT
Conduct catalog enablement related cutover activities
Owner of supplier relationships
Ensure accurate catalog content requirements
Technical Team Technical contact for all Ariba interaction/coordination
Extract and format master data from ERP systems to load into Ariba
Load master data as well as eProcurement integration (SSO, OCI) with Ariba Procurement Content.
Participate in system integration testing and User Acceptance Testing (UAT), as needed
Issue investigation and resolution
Secure additional technical resources as necessary
Conduct cutover activities for site specific integrations
Training Lead Overall responsibility for coordinating all training activity for end-users
Ensure training needs are addressed/issues escalated appropriately
Develop training approach
Develop training documentation
Plan and manage training delivery
Ensure training plan is in sync with overall project plan

32. Customer Roles & Responsibilities
© 2014 Ariba – an SAP company. All rights reserved.32
Role Responsibilities
Process Experts
/ Stakeholders
Provide input to Configuration workshops
Provide input to test case development
Participate in UAT
Support supplier enablement activities
Receive training
Support/conduct business-related cutover activities
Designated
Support Contact
(DSC)
Authorize administrative requests, including site customizations and enhancement requests
Liaison for end-user requested changes
Interface with Ariba regarding end-user issue trends
DSCs automatically receive the following types of notifications:
•Notifications regarding scheduled/unscheduled downtime and security information/bulletins
•Notifications regarding new product releases, new features, and service pack availability
Full access on Connect.ariba.com

33. Actual Customer Resource Commitment
© 2014 Ariba – an SAP company. All rights reserved.33
1 Full Time Resource
Project Manager
Functional Lead
Enablement Lead
Part Time Resources
1 Training Lead
1 Technical Lead
15+ Testing Resources (Category Managers, Analysts, End-Users, SMEs, IT)

34. © 2014 Ariba – an SAP company. All rights reserved.34
Project
Management
Kickoff Testing Training &
Communication
Go-Live/
Wrap-up
Configuration
Ariba On-Demand Deployment Framework
Configuration Objective: Configure Customer On-Demand Catalog site. Load
Customer-specific master data and test eProcurement system connectivity to Ariba
Procurement Content. Prepare for testing.
Key Activities
Master & Reference Data Extract & Load Customer
Lead Business Process Review & Design Sessions
- Define Catalog Approval Rules
- Define Catalog Filters
- Define User Profile Approval Rules
Ariba
Configure Approval Rules / Catalog Filters Ariba
Integration w/Customer‟s Ariba Environments Customer
• Supplier registered on the Ariba SN
• Publication of eCatalog specifications to supplier
• Education and Training of eCatalog Management to
supplier
• Receipt of Content from supplier
• Confirmation of connectivity testing (PunchOut)
• Confirmation of loaded catalog (CIF)
• Review of content / pricing with Customer
Key Deliverables

35. Ariba On-Demand Deployment Framework
© 2014 Ariba – an SAP company. All rights reserved.35
Project
Management
Kickoff Testing Training &
Communication
Go-Live/
Wrap-up
Configuration
Testing Objective: This phase culminates in the first delivered version of the system.
At this milestone, all configurations are complete and the solution is ready for testing
and verification. This milestone is the opportunity for key project stakeholders to
evaluate the solution and identify any remaining issues that must be addressed before
the solution is cut-over to production.
Perform System Testing Customer
Perform User Acceptance Testing Customer
Manage Issue & Tracking Resolution Ariba
Trouble-shoot Testing Issues Joint
Key Deliverables
Systems Testing Review & Sign-Off Customer
User Acceptance Testing Review &
Sign-off
Customer
Test Issue Log Joint
Key Activities

36. © 2014 Ariba – an SAP company. All rights reserved.36
Project
Management
Kickoff Testing Training &
Communication
Go-Live/
Wrap-up
Configuration
Ariba On-Demand Deployment Framework
Training & Communication Objective: Develop and execute effective training
& communication strategies to ensure successful deployment & adoption of
On-Demand software.
Develop user communication strategy Customer
Deliver communication Customer
Develop user training material Customer
Deliver user training Customer
Develop Change Management strategy
(as necessary)
Customer
Key Deliverables
Communication Strategy Customer
Training Plan Customer
Change Management
Strategy
Customer
Key Activities

37. Training & Communication
© 2014 Ariba – an SAP company. All rights reserved.37
Communications
 Email
 Ariba News Update on Ariba Buyer Home Page
 Slides within Ariba when accessing APC for the first time
 Posters at key sites – Guide users to hypercare desks
 eSigns (Plasma Screen Ad) Guide users to hypercare desks
Training
 Quick Reference Guide updated (QRG)
 Web Based Training updated (WBT)
 Offer special training sessions on new features
Support
 Staff a table at key sites for 1 week to answer questions
 Hypercare Support Team available by email for two weeks

38. © 2014 Ariba – an SAP company. All rights reserved.38
Project
Management
Kickoff Testing Training &
Communication
Go-Live/
Wrap-up
Configuration
Ariba On-Demand Deployment Framework
Go-Live Objective: Deploy the solution, transition the project to operations and
support, and obtain final approval of the project.
Perform cutover activities Customer
Transition to Product Support Ariba
Send Go-Live communication to end-users Customer
Send Go-Live communication to suppliers Ariba
Review Project Wrap-up document
w/Customer
Ariba
Complete Project Wrap-up & Exit Criteria
Sign-off
Ariba
Key Activities Key Deliverables
Go-live Checklist Ariba
Project Sign-off Document Customer
Project Wrap-up
Document
Ariba

39. APC Implementation Summary
© 2014 Ariba – an SAP company. All rights reserved.39
• Pfizer Implemented APC in Sept, 2013
• 8-Month Implementation
• 3 Instances of Ariba (Ariba 9r1 and 8.2)
• Managing 354 Catalogs across 40 Countries
• Placed over 78K Catalog Orders since Go-Live
• No Critical Issues or Major Gaps

40. Future Enhancements for APC with
On-Demand Release Schedule
© 2014 Ariba – an SAP company. All rights reserved.40

41. Future Enhancements with Ariba 9r2 & 9r3
© 2014 Ariba – an SAP company. All rights reserved.41

42. Continuous Improvement Opportunities
© 2014 Ariba – an SAP company. All rights reserved.42
• Launching APC
• Searching from Ariba Buyer
• Ariba Privacy Statement
• Recently Viewed Items
• Exact Match using Keyword Search
• Categories with Most Items

43. Launching APC from Ariba Buyer On-Premise
© 2014 Ariba – an SAP company. All rights reserved.43
1
2
Issue: Multiple clicks required to launch APC
Recommendation: Reduce number of clicks to launch APC from Ariba Buyer On-Premise by
removing the “Buy from Catalog” step

44. Searching from Ariba Buyer
© 2014 Ariba – an SAP company. All rights reserved.44
Issue: Searching from Ariba Buyer On-Premise Home Page does not return any results
Recommendation: Remove this search option or allow an APC search from Ariba Buyer On-Premise

45. Ariba Privacy Statement
© 2014 Ariba – an SAP company. All rights reserved.45
Issue: Every user must accept the privacy statement the first time logging into APC
Recommendation: Allow a company level approval so everyone wouldn‟t have to approve
this privacy statement

46. © 2014 Ariba – an SAP company. All rights reserved.46
APC Home Page

47. Recently Viewed Items
© 2014 Ariba – an SAP company. All rights reserved.47
Issue: Recently Viewed Items on the Catalog Home Page show a punch-out catalog link and not the item
Recommendation: Ignore punch-out catalogs from the Recently Viewed Items unless you are able to
display the item

48. Recently Viewed Items
© 2014 Ariba – an SAP company. All rights reserved.48
Issue: Multiple clicks required to buy from a punch-out catalog from Recently Viewed Items
Recommendation: Launch the punch-out catalog from the Recently Viewed Items

49. Exact Match using Keyword Search
© 2014 Ariba – an SAP company. All rights reserved.49
Issue: No text instructing a user how to perform an exact match search
Recommendation: Add text to the Keyword Search to instruct users how to perform an exact match
search by using double quotes “”

50. Categories with Most Items
© 2014 Ariba – an SAP company. All rights reserved.50
Issue: Limited to no value on helping an user find an item
Recommendation: Allow the APC home page to be configurable to remove this option
Also, Ariba should have prepackaged icons for the categories, not puzzle pieces