The document discusses maximizing the value of investments in procurement technology. It summarizes experiences from four companies - MTS Allstream, American Express, Commonwealth Bank of Australia, and McGraw Hill Financial. MTS Allstream deployed Ariba's sourcing and contracts modules and is working on procurement. American Express fully deployed Ariba sourcing and contracts globally and the US P2P deployment. Commonwealth Bank deployed the full Ariba on-demand suite including sourcing, contracts, and P2P. McGraw Hill deployed Ariba sourcing, procurement, and contracts and improved control, visibility, and compliance. The document emphasizes benefits realized including cost savings and process improvements. It provides lessons learned around change management,

1. Maximizing the Value of
Your P2P Investment
© 2013 Ariba, Inc. All rights reserved.

2. Maximizing the Value of Your
P2P Investment
Ariba Moderator: Nagesh Naik
Customer Speakers:
Kosta Joachimides
Bob Johnson
Richard Bradbury
Kevin Giblin
© 2013 Ariba, Inc. All rights reserved.

3. Maximizing the Value of Your
P2P Investment
You’ve Deployed the
Technology…Now What?
MTS Allstream
Kosta Joachimides
iSource Program Manager
© 2013 Ariba, Inc. All rights reserved.

4. #AribaLIVE
MTS Allstream
• One of Canada's leading national communication solutions companies, providing innovative communications for
the way Canadians live and work today
• Has more than 100 years of experience, with 5,500 employees across Canada. MTS Allstream’s business is
dynamic and consists of two operating divisions
• In Manitoba, MTS is the leading full-service telecommunications provider for
residential and business customers. MTS’s suite of services include the latest in
wireless technology, broadband services, IPTV, voice services, home security, and
an extensive range of business solutions
• Across Canada, Allstream is a leader in IP communications and is the only national
provider that focuses exclusively on the business telecommunications market
• MTS Allstream has nearly two million customer connections spanning business customers across Canada and
residential consumers throughout the province of Manitoba
• The Company’s extensive national fibre optic network spans more than 30,000 kilometres
• MTS Allstream has been on the Jantzi Social Index for leadership in social responsibility for 12 consecutive
years and is the recipient of the 2011 Governance Gavel Award from the Canadian Coalition of Good
Governance, recognizing clear and effective public disclosure and leading governance practices
• To learn more about MTS Allstream visit: www.mtsallstream.com.
• For MTS products and services, please visit www.mts.ca.
• For Allstream’s products and services, please visit www.allstream.com.
© 2013 Ariba, Inc. All rights reserved.4

5. #AribaLIVE
MTS Allstream iSource Program
- Deploying Ariba Solution Suite while transforming end-to-end
procurement process
• Strategic positioning and business case (start: Dec 2009 - continuous re-planning)
• Phase 1 Sourcing and Contracts deployed May 2012 (Jan 2012 – May 2012)
• Phase 2 Procurement targeted June 1, 2013 (Oct 2012 – May 2013)
• Phase 3 Spend / Cash / Supplier Management ( TBD)
• Supplier Enablement (Dec 2012 – June 2013, then continuous)
• Ariba: Professional Services, Customer Support, and Enablement teams
• Partnered with HP to develop and operate interfaces to SAP
• Reviewed / re-designed - sourcing policies, roles, processes, and tools
• Reduced / eliminated - manual interventions, paper & forms redundant processes
• Introduced – web-enabled consistently applied rules based processes
• “What gets watched gets better”
© 2013 Ariba, Inc. All rights reserved.5

6. Maximizing the Value of Your
P2P Investment
American Express
Bob Johnson
Director, Technology Delivery
© 2013 Ariba, Inc. All rights reserved.

7. #AribaLIVE
American Express
• Amex is the world's largest card issuer by purchase volume and we process millions
of transactions daily as the premium network for high-spending card members
• Amex helps small business owners succeed by delivering purchasing
power, flexibility and financial control (i.e. coined the program Small Business
Saturday)
• Amex provides commercial payment tools and expertise that help companies
control their spending and save billions of dollars
• Beyond financial services, Amex offers marketing and information management
insights that help merchants build their businesses
• Amex specializes in customer loyalty by providing industry-leading rewards
programs and platforms
• Amex operates the world’s largest travel network serving consumers
and businesses
• Amex provides dedicated support to our customers, 24/7, around the globe
© 2013 Ariba, Inc. All rights reserved.7

8. #AribaLIVE
Ariba Solutions Deployed
• Amex was a legacy OnPremise customer utilizing Ariba’s upstream & downstream products
that were deployed around the world focused on 4 major markets
• In 2011, Amex embarked on a journey to move from OnPremise solutions to Ariba’s
OnDemand footprint for both upstream and downstream products
• Today, Amex havs fully deployed Ariba Sourcing and Contract Management globally and
have completed the US deployment of P2P utilizing a combination of electronic Invoicing and
Invoice Conversion Services through the Ariba Network
• In the Future, Amex plans to expand the downstream deployment of P2P to other markets
across EMEA and APAC while our legacy OnPremise solution is retired
• Amex leveraged a global team from Ariba Consulting to originally upgrade our OnPremise
solutions and most recently have partnered with Ariba Consulting to deploy the OnDemand
solutions as noted above
• Maximize the Value of our P2P Investment:
• Continue to expand Ariba P2P into our global markets
• Identify ways to consolidate legacy systems by further leveraging our Ariba footprint via new
integrations, sunset duplicated systems, etc.
© 2013 Ariba, Inc. All rights reserved.8

9. Maximizing the Value of Your
P2P Investment
Commonwealth Bank of Australia
Richard Bradbury
Head of Procurement Programs
© 2013 Ariba, Inc. All rights reserved.

10. #AribaLIVE
Commonwealth Bank of Australia
(CBA)
• CBA provides the full suite of financial services including retail
banking, premium banking, business banking, institutional
banking, funds
management, superannuation, insurance, investment and
stockbroking services
• Australia’s largest company with over 52,000 staff operating in
Australia, New Zealand, Europe and the Asia-Pacific region
• 10th largest bank in the world by market cap
• Procurement spend (non salary and wages) of $3.4B per annum
© 2013 Ariba, Inc. All rights reserved.10

11. #AribaLIVE
Ariba Solutions Deployed
• Full Ariba On-Demand Suite Deployed
• May 2012 – Sourcing, Contract Management and SIPM
• December 2012 - P2P
• April 2013 – Services Procurement - Contingent Labor
• Ariba Consulting Services Used
• Project Management – Upstream and Downstream
• Upstream and downstream leads
• Supplier Enablement Lead
• Technical Leads and Testing resources.
• Key Accomplishments
• New policy, processes and technology deployed on time and budget
• Ariba deployed in conjunction with new intranet site and BI solution
• On track to deliver $250+ million bottom line savings
• Established procurement as strategic function
© 2013 Ariba, Inc. All rights reserved.11

12. #AribaLIVE
Where We Started
© 2013 Ariba, Inc. All rights reserved.12

13. #AribaLIVE
Today
© 2013 Ariba, Inc. All rights reserved.13

14. #AribaLIVE
Top 10 Delivery Lessons
© 2013 Ariba, Inc. All rights reserved.
1. Look at the big picture: policy, technology and process
2. Continually revalidate your base procurement data
3. Make it easy for staff to do the right thing with standard processes
4. Identify and use all available comms and governance channels
5. Get buy-in from the top and get your execs to deliver comms
6. Implement in phases; apply learnings to each go-live
7. Include SMEs and Ariba in your project; work as one team
8. Hire a change manager to help reduce resistance and inertia
9. Engage suppliers early, often and consistently
10. Don’t underestimate how much effort is involved!
14

15. #AribaLIVE
7 Keys for Realising Benefits
© 2013 Ariba, Inc. All rights reserved.
1. Clearly communicate and implement your supplier strategy
2. Create a category wave plan and make it happen
3. Identify non-compliant buying with reporting; close any gaps
4. Handover key responsibilities from the project to BAU owners
5. Continue to manage key stakeholders after the project concludes
6. Recognise/reward compliant business buying behaviours
7. Introduce KPI incentives to identify improvement opportunities and
build compliant spend volumes
15

16. Maximizing the Value of Your
P2P Investment
McGraw Hill Financial
Kevin Giblin
Senior Director, Global Sourcing
© 2013 Ariba, Inc. All rights reserved.

17. Maximizing the Value of
Your P2P Investment
Kevin Giblin
Senior Director, Global Sourcing
© 2013 Ariba, Inc. All rights reserved.

19. About McGraw Hill Financial
• Founded in 1888
• Powerhouse in credit ratings, benchmarks and analytics for the global capital and commodity
markets.
• Leading brands include: Standard & Poor's Ratings Services, S&P Capital IQ, S&P Dow Jones
Indices, Platts, CRISIL, J.D. Power and Associates, McGraw-Hill Construction and Aviation Week.
• McGraw-Hill aligns with three enduring global needs:
• the need for Capital
• the need for Knowledge
• the need for Transparency
 These are the foundations necessary to foster economic growth and to allow
individuals, markets and societies to reach their full potential.

20. Ariba Solutions Deployed
• Sourcing
• Conversion/migration from legacy Procuri tool
• Multi-million $ savings through auction services
• Improved communication and event management capabilities
• Procurement
• Improved control and visibility - increased P2P spend from 38% to 53%
• $500M+ spend filtered through tool
• Added complex spend category solutions
• Collaborated with suppliers and businesses to increase use of preferred suppliers - optimizing
terms, rates and services. Compliance to preferred agreements = 91%
• Contracts
• Consolidated multiple contract databases to one enterprise solution
• Enhanced document accessibility for M&A activity
© 2013 Ariba, Inc. All rights reserved.

21. Drive Compliance, Mitigate Risk and
Prevent Savings Leakage Through
Collaborative Contract Management
Is it really this easy?

22. Challenges, Efforts, and Value

23. Strategic Importance

24. Questions?

25. #AribaLIVE
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