SlideShare una empresa de Scribd logo
1 de 32
Descargar para leer sin conexión
KM ASIA 2010




                      Knowledge Management as
                     Key Ingredients of Success in
  MALAYSIA AIRPORTS HOLDINGS BERHAD (MAHB)




                          Presented by
               DATO’ IR ABDUL NASIR ABDUL RAZAK
                        and KM Unit Team
 POKM @                                           0
 MAHB
Outline
 Who am I
 KM Evolution in Malaysia Airports
 Culturalise KM in Malaysia Airports
 Technologies as an enabler platform in
 the organisation as a whole
 Continuous knowledge retention in
 Malaysia Airports
 Moving forward
MAHB PROFILE
 Malaysia Airports Holdings Berhad was established following the corporatization of the
 Department of Civil Aviation (DCA) on Nov 1, 1992
 MAHB took over the overall management operation and maintenance of all commercial airports in
 Malaysia including STOL’s.
                                          MAHB Vision
                           "World Class Airport Business.“
                                     Mission Statement
                             Providing world-class aviation gateways
                       Managing cost-effective airport network and services
           Exceeding the expectations of customers, shareholders and other Stakeholders.
                                             KM Policy:
   We shall deliver world class technical specialist services to meet stakeholders satisfaction by
   farsighted planning and prudent development strategy company-wide via knowledge-savvy
            workforce, effective communication, dynamic tools and value optimization

     Nature of Business
Aeronautical operations
Commercial activities – non-
aeronautical revenue e.g. retail,
food & beverages, parking
facilities, Free Commercial Zone,
leasing commercial spaces, etc
Others business activities e.g.
agricultural and horticultural,
project management, hotel, ICT,
POKM @                                                                                                        2
MAHB event management,
auction,                                     International airports (5)
                                                                          STOL Ports are not indicated (18)
overseas venture, fueling, etc               Domestic Airports (16)
MAHB PROFILE
 Malaysia Airports Holdings Berhad was established following the corporatization of the
 Department of Civil Aviation (DCA) on Nov 1, 1992
 MAHB took over the overall management operation and maintenance of all commercial airports in
 Malaysia including STOL’s.Sabiha Gocken                          Hyderabad
                                                                 International
 Corporatization of MAHB was in lineAirport, Government’s privatization policy introduced in 1983,
                      International with the
 aimed at ;                    Turkey                            Airport, India
    lessening financing and administrative burden of government; and
    providing an opportunity for the private sector to participative actively in the economic development of the
   country.                         Sabiha Gocken
                             International Gocken
                                   Sabiha Airport,
                            Male International
                                           Strategic Focus
                             Airport,Turkey Airport,
                               International
                                       Maldives
                              "WorldTurkey Airport Business.“
                                        Class                                 New Delhi
                                         Mission Statement                   International
                                 Providing world-class aviation gateways Airport, India
                           Managing cost-effective airport network and services
               Exceeding the expectations of customers, shareholders and other Stakeholders.
                Khartoum                          Madinah & Jeddah
              International                        International Airport,
             Airport, Sudan                            Saudi Arabia




    Operated by MAHB
    Under proposal
About Me
• KM is about culture, not technology
• Not as a project but as a JOURNEY!
• KM = Tacit + Explicit
• Believe KM is a key for present and future
• Believe KM is a thing well worth investing
• Believe KM as one of an increasing number of
  intangibles/ tangible
• Believe KM driven by top management / CKO
• Passionate about using KM to create and improve
  - Processes / Services
  - Innovation
Biodata
Education
                                                              Started career in the Public Works Department in
                                                            1982, working in Oil and Gas sector then working for
2003: Msc. In Integrated Construction Project               several years in Singapore in the high-rise building
Management (UiTM) Shah Alam                                 construction before joining Malaysia Airports in 1993.
1987: BSc. In Civil Engineering (Hartford),                   Previous posts include Project Manager for KLIA
Connecticut, USA
                                                            development, Manager of Infrastructure and other
1982: Dip. In Civil Engineering (UiTM) Shah Alam            buildings, MA (Sepang). Assistant Project Manager of
                                                            National Exhibition and Convention Center MAHB,
1979: Certificate in Civil Engineering (Hydraulics and      Senior Manager for Technical Research and Planning
Public Work), PUO ,Ipoh                                     MAHB before assuming the current position.
Current position:                                             Also directly involved in the major airport
                                                            infrastructural project such as planning, design and
Duration -   2002 – Present
Designation - General Manager                               construction of LCC Terminal; upgrading of KLIA;
Department - Planning and development, MAHB                 planning, design and implementation of National Airport
                                                            Master Plan.

 PROFESSIONAL Memberships’
   Member, World standing Committee on Safety and Technical, Airports Council International (ACI), Geneva, SWITZERLAND
   Committee member responsible for the development of ACI Terminal Design Manual to be launched for use for reference in
 designing airport terminal amongst member state
   Graduate Member Board of Engineer Malaysia (BEM)
   Members Society of American Value Engineer (SAVE)
   Member Malaysian Institute of Value Management (IVMM)
 POKM @ Value Management of Malaysia
   Institute                                                                                                         5
   Malaysia Institute of Management (MIM)
 MAHB
   Chairman / Project Champion on Steering Committee Lean Six Sigma Programme
My Team
                          General
                          Manager

                                                                  Total staff
                                                                    = 90
                    PROJECT
 CLIENT OFFICE
                  MANAGEMENT        PLANNING
                                                   TECHNICAL      personnel
SPECIAL PROJECT                                   EXCELLENCE
                     OFFICE          (23 staff)      (18 staff)
     (25 staff)
                     (24 staff)




                                                                           6
Key success factor
• Management buy-in
• Passion about the subject
• Predictive problem solver
• Lots of reading – promote e-book, audio book
• Innovative knowledge corners
• Latest repository – software & hardware
• Explore latest software technologies for open
  community collaboration
• Simplied process – creating platform for whole
  community

                                                   7
KLIA 1 & KLIA2



     KLIA 1

                 Proposed
                  KLIA2




                            8
Accolades




            9
Framework




  Collaborative Office Environment
KM Formulae
    ‘08 – ‘09           ‘09 – ’10           ’10– ‘11               ’11 – ‘12            ’12 and beyond

  KNOWLEDGE                                                           KBO                 KNOWLEDGE
INTERNALISATION        K-UTILISATION       K-CREATION           TRANSFORMATION          INTERNALISATION



                                                                  • Establishment of
                                           • Communities if         CKO                 • Knowledge –
                       • Follow existing     Practices (CoPs)                             Based
                                                                  • e-library, e-         Organisation
• Follow existing        Roadmap                                    repository
  Roadmap using:                           • K-professional                               (KBO)
                       • National                                 • K-worker
- K-Sharing using                                                   community           • Formation of
                         recognition       • After Action
  physical                                                                                business
                                             Review               • K-measurement
  architecture,                                                                           partnership with
                       • To emulate
  culture driven k-                                               • Establish of K-       external
                         current success   • Development of
  tools and existing                                                enablers              associates
                         to others           internal
  technology
                                             consultation         • KM Case Study/
- K-Preservation       • Establish K-                                                   • Most Admired
                                                                    Journal at
  using existing         sustain           • KM Portal              MAHB                  Knowledge
  technology and         strategies          enhancement                                  Enterprise
  Innovative                                                                              (MAKE)
  Knowledge
  Professionals                                                                         • Preserve in
                                                                                          journal



              First Wave                        Second Wave                            Third Wave
KM Evolution in Malaysia Airports
                              Where We Are NOW??
2010                           New corporate office
                              Malaysia Airports portal
                           Communities of Practices (CoPs)



                                          People
                         Culture
                         change




                             Technology            Process




2004                               Where we started??
          Management Buy-In
          Consolidate all Malaysia Airports’s website into
 POKM @   www.malaysiaairports.com.my                        12
 MAHB
          Establishment of K-Office
K-Office




         Knowledge Management System for collecting,
          organising, collaborating and disseminating
POKM @                     knowledge                    13
MAHB
e-Repository



                One stop info for internal
                  airport communities




POKM @                                       14
MAHB
Knowledge Sharing Session (KSS)


   Value Management team
          workshop                                  Exchange Program




                             KSS on Techno
KSS with Top                                                  KSS on Project
                               Economic
Management                                                     Management




POKM @                                                                  15
MAHB
                           Townhall with Managing
                            Director and Chairman
Value Management
                         What is                   2010
                        necessary      Project Value: RM 303,989,429
                          for a       Saving through VM: RM 51,732,006
         Satisfaction    desired
          of Needs        user
VALUE                                              2009
                                        Project Value: RM 339,512,767
          Use of                      Saving through VM:RM 32,621,000
         Resources
                        Everything
                          that is
                        required to                2008
                          satisfy       Project Value: RM 231,983,712
                          needs       Saving through VM: RM 62,678,519




POKM @                                                            16
MAHB
The Conventional Approach vs
      the VM Approach
                            Individual Efforts (Silos)




                            VM Approach
                  Team Effort (Cross Functional)
         Stakeholders                                    VM Specialist

    Procurement                                              Operation &
                                                             Maintenance
     IT management

                  Finance          Knowledge             Engineers
                                  Management
Previous Corporate Office




POKM @                       18
MAHB
New Corporate Office




POKM @                  19
MAHB
Enterprise Content Management System




POKM @                                  20
MAHB
Study visit and conference


                                          KM Asia 2008
                                                                       Bank Negara Malaysia
Incheon Int
  Airport


                 University Science Islam Malaysia
                              (USIM)




                                                         Sydney & Adelaide Int Airport
POKM @                                                                                   21
MAHB          Global Emerging Knowledge
                 Organisation (GEKO)
Corporate website
   www.malaysiaairports.com.my




POKM @                           22
MAHB
Portal / Facebook




POKM @               23
MAHB
Communities of Practices (CoPs)
                                   CoP AVSEC




   CoP Eng
                      Tangible
                     KM Product



                                      CoP AFRS



     CoP Operation                   CoP Admin

POKM @                                     24
MAHB
e-Bulletin & magazine


                                                     External




   KM Bulletin


                                                     Internal
         Platform to share knowledge virtually and
POKM @
                   preserve in the server                       25
MAHB
‘Teh tarik’ session, ‘Mee kolok’ session, ‘Nasi
 Dagang’ Session, ‘Nasi Kerabu’ Session,
 Morning with Airport Manager (AM)




POKM @                                             26
MAHB
Knowledge Professionals



           Certified Project Management Program (PMP)
         Council Member to Institute of Value Management
                              Malaysia
         Professional Engineer (Ir.) recognition by Board of
                        Engineers Malaysia
           Member to ACI World on Safety and Technical
                       Standing Committee
           Member to Airport Management Professional
               Accreditation Programme (AMPAP)
                             Master / Phd


POKM @                                                         27
MAHB
Rewards & recognition
 •   CoPs of The Year
 •   Knowledge Sharing Best Presenter
 •   Innovative Idea of The Year
 •   Sponsorship




POKM @                                  28
MAHB
Continuous Knowledge Retention in
             MAHB

                                    Retired
                                   Employees
               Brain Drain




                               Knowledge
                               Walk Away




                 To Retain Knowledge


                             One-stop repository
       Use                         centre

                            Innovation idea
       Reuse           Staff Exchange program
                              Job rotation
                        Fertilisation Program
Moving forward
   Beyond 2010 – KM implementation across
   MAHB
   transform MAHB as Knowledge-based
   Organisation in Malaysia
   Recognised at Most Admired Knowledge
   Enterprise (MAKE)
   secretariat for KM at national level
   Preserve our journey in a journal

POKM @                                      30
MAHB
THANK YOU




POKM @               31
MAHB

Más contenido relacionado

La actualidad más candente

Hubungan antara administrasi negara dan kebijakan publik dalam kaitannya deng...
Hubungan antara administrasi negara dan kebijakan publik dalam kaitannya deng...Hubungan antara administrasi negara dan kebijakan publik dalam kaitannya deng...
Hubungan antara administrasi negara dan kebijakan publik dalam kaitannya deng...Siti Sahati
 
Bosch sensortec bmp380 barometric pressure sensor 2017 teardown reverse costi...
Bosch sensortec bmp380 barometric pressure sensor 2017 teardown reverse costi...Bosch sensortec bmp380 barometric pressure sensor 2017 teardown reverse costi...
Bosch sensortec bmp380 barometric pressure sensor 2017 teardown reverse costi...system_plus
 
Sistem Informasi Manajemen BAB 1
Sistem Informasi Manajemen BAB 1Sistem Informasi Manajemen BAB 1
Sistem Informasi Manajemen BAB 1Raditya Sigit
 
BMP EKMA4434 Sistem Informasi Manajemen
BMP EKMA4434 Sistem Informasi ManajemenBMP EKMA4434 Sistem Informasi Manajemen
BMP EKMA4434 Sistem Informasi ManajemenMang Engkus
 
management bab 14 richard l daft
management bab 14 richard l daftmanagement bab 14 richard l daft
management bab 14 richard l daftZamzam Orlando
 
TUGAS SISTEM INFORMASI MANAJEMEN: IMPLEMENTASI SISTEM INFORMASI MANAJEMEN PAD...
TUGAS SISTEM INFORMASI MANAJEMEN: IMPLEMENTASI SISTEM INFORMASI MANAJEMEN PAD...TUGAS SISTEM INFORMASI MANAJEMEN: IMPLEMENTASI SISTEM INFORMASI MANAJEMEN PAD...
TUGAS SISTEM INFORMASI MANAJEMEN: IMPLEMENTASI SISTEM INFORMASI MANAJEMEN PAD...Ananda Putri Pratami
 
Infineon DPS310 Capacitive Pressure Sensor
Infineon DPS310 Capacitive Pressure SensorInfineon DPS310 Capacitive Pressure Sensor
Infineon DPS310 Capacitive Pressure SensorYole Developpement
 
National Industry 4.0 Policy Framework
National Industry 4.0 Policy FrameworkNational Industry 4.0 Policy Framework
National Industry 4.0 Policy FrameworkDr. Mazlan Abbas
 
Texas Instruments’ LMG5200 GaN Power Stage - 2018 teardown reverse costing re...
Texas Instruments’ LMG5200 GaN Power Stage - 2018 teardown reverse costing re...Texas Instruments’ LMG5200 GaN Power Stage - 2018 teardown reverse costing re...
Texas Instruments’ LMG5200 GaN Power Stage - 2018 teardown reverse costing re...system_plus
 
이력서_김태연_한글
이력서_김태연_한글이력서_김태연_한글
이력서_김태연_한글TAIYEON KIM
 
Slide pengantar bisnis tm 4
Slide pengantar bisnis tm 4Slide pengantar bisnis tm 4
Slide pengantar bisnis tm 4Asep suryadi
 

La actualidad más candente (13)

Hubungan antara administrasi negara dan kebijakan publik dalam kaitannya deng...
Hubungan antara administrasi negara dan kebijakan publik dalam kaitannya deng...Hubungan antara administrasi negara dan kebijakan publik dalam kaitannya deng...
Hubungan antara administrasi negara dan kebijakan publik dalam kaitannya deng...
 
Bosch sensortec bmp380 barometric pressure sensor 2017 teardown reverse costi...
Bosch sensortec bmp380 barometric pressure sensor 2017 teardown reverse costi...Bosch sensortec bmp380 barometric pressure sensor 2017 teardown reverse costi...
Bosch sensortec bmp380 barometric pressure sensor 2017 teardown reverse costi...
 
Sistem Informasi Manajemen BAB 1
Sistem Informasi Manajemen BAB 1Sistem Informasi Manajemen BAB 1
Sistem Informasi Manajemen BAB 1
 
Sustainability Report 2012
Sustainability Report 2012Sustainability Report 2012
Sustainability Report 2012
 
BMP EKMA4434 Sistem Informasi Manajemen
BMP EKMA4434 Sistem Informasi ManajemenBMP EKMA4434 Sistem Informasi Manajemen
BMP EKMA4434 Sistem Informasi Manajemen
 
management bab 14 richard l daft
management bab 14 richard l daftmanagement bab 14 richard l daft
management bab 14 richard l daft
 
TUGAS SISTEM INFORMASI MANAJEMEN: IMPLEMENTASI SISTEM INFORMASI MANAJEMEN PAD...
TUGAS SISTEM INFORMASI MANAJEMEN: IMPLEMENTASI SISTEM INFORMASI MANAJEMEN PAD...TUGAS SISTEM INFORMASI MANAJEMEN: IMPLEMENTASI SISTEM INFORMASI MANAJEMEN PAD...
TUGAS SISTEM INFORMASI MANAJEMEN: IMPLEMENTASI SISTEM INFORMASI MANAJEMEN PAD...
 
Manajemen Strategik Lingkungan Eksternal
Manajemen Strategik Lingkungan EksternalManajemen Strategik Lingkungan Eksternal
Manajemen Strategik Lingkungan Eksternal
 
Infineon DPS310 Capacitive Pressure Sensor
Infineon DPS310 Capacitive Pressure SensorInfineon DPS310 Capacitive Pressure Sensor
Infineon DPS310 Capacitive Pressure Sensor
 
National Industry 4.0 Policy Framework
National Industry 4.0 Policy FrameworkNational Industry 4.0 Policy Framework
National Industry 4.0 Policy Framework
 
Texas Instruments’ LMG5200 GaN Power Stage - 2018 teardown reverse costing re...
Texas Instruments’ LMG5200 GaN Power Stage - 2018 teardown reverse costing re...Texas Instruments’ LMG5200 GaN Power Stage - 2018 teardown reverse costing re...
Texas Instruments’ LMG5200 GaN Power Stage - 2018 teardown reverse costing re...
 
이력서_김태연_한글
이력서_김태연_한글이력서_김태연_한글
이력서_김태연_한글
 
Slide pengantar bisnis tm 4
Slide pengantar bisnis tm 4Slide pengantar bisnis tm 4
Slide pengantar bisnis tm 4
 

Destacado

Ahmad Firdaus_CV_New
Ahmad Firdaus_CV_NewAhmad Firdaus_CV_New
Ahmad Firdaus_CV_Newpidoot0708
 
Sumbangan sarjana sains Islam Kepada tamadun dunia
Sumbangan sarjana sains Islam Kepada tamadun duniaSumbangan sarjana sains Islam Kepada tamadun dunia
Sumbangan sarjana sains Islam Kepada tamadun duniamohd adib
 
Master gestion-espme
Master gestion-espmeMaster gestion-espme
Master gestion-espmeessa1988
 
Problems of the world
Problems of the worldProblems of the world
Problems of the worldMAVSS
 
Eric Hartman_resume
Eric Hartman_resumeEric Hartman_resume
Eric Hartman_resumeEric Hartman
 
Capesun SMP Negeri 13 Bogor per tanggal 16-12-2014
Capesun SMP Negeri 13 Bogor per tanggal 16-12-2014Capesun SMP Negeri 13 Bogor per tanggal 16-12-2014
Capesun SMP Negeri 13 Bogor per tanggal 16-12-2014Ruhyat Yogaprana
 
Diagnostic 2009 de l'Aquitaine Numérique - Présentation
Diagnostic 2009 de l'Aquitaine Numérique  - PrésentationDiagnostic 2009 de l'Aquitaine Numérique  - Présentation
Diagnostic 2009 de l'Aquitaine Numérique - PrésentationUNITEC
 
Presentation1 (1)
Presentation1 (1)Presentation1 (1)
Presentation1 (1)nornadiya
 
Sciences judiciaires
Sciences judiciairesSciences judiciaires
Sciences judiciairesessa1988
 

Destacado (18)

Ahmad Firdaus_CV_New
Ahmad Firdaus_CV_NewAhmad Firdaus_CV_New
Ahmad Firdaus_CV_New
 
Thi is jhordan
Thi is jhordanThi is jhordan
Thi is jhordan
 
1 мая
1 мая1 мая
1 мая
 
ZUBAIR CV 5
ZUBAIR CV  5ZUBAIR CV  5
ZUBAIR CV 5
 
Sumbangan sarjana sains Islam Kepada tamadun dunia
Sumbangan sarjana sains Islam Kepada tamadun duniaSumbangan sarjana sains Islam Kepada tamadun dunia
Sumbangan sarjana sains Islam Kepada tamadun dunia
 
Master gestion-espme
Master gestion-espmeMaster gestion-espme
Master gestion-espme
 
Problems of the world
Problems of the worldProblems of the world
Problems of the world
 
Marketing Overview Handout
Marketing Overview HandoutMarketing Overview Handout
Marketing Overview Handout
 
Eric Hartman_resume
Eric Hartman_resumeEric Hartman_resume
Eric Hartman_resume
 
Capesun SMP Negeri 13 Bogor per tanggal 16-12-2014
Capesun SMP Negeri 13 Bogor per tanggal 16-12-2014Capesun SMP Negeri 13 Bogor per tanggal 16-12-2014
Capesun SMP Negeri 13 Bogor per tanggal 16-12-2014
 
Kompilasi peminatan 2015 1
Kompilasi peminatan 2015 1Kompilasi peminatan 2015 1
Kompilasi peminatan 2015 1
 
Diagnostic 2009 de l'Aquitaine Numérique - Présentation
Diagnostic 2009 de l'Aquitaine Numérique  - PrésentationDiagnostic 2009 de l'Aquitaine Numérique  - Présentation
Diagnostic 2009 de l'Aquitaine Numérique - Présentation
 
Dr Rahul Hajare_ Detail cv
Dr Rahul Hajare_ Detail cvDr Rahul Hajare_ Detail cv
Dr Rahul Hajare_ Detail cv
 
[IJET-V2I2P5] Authors:Mr. Veer Karan Bharat1, Miss. Dethe Pratima Vilas2, Mis...
[IJET-V2I2P5] Authors:Mr. Veer Karan Bharat1, Miss. Dethe Pratima Vilas2, Mis...[IJET-V2I2P5] Authors:Mr. Veer Karan Bharat1, Miss. Dethe Pratima Vilas2, Mis...
[IJET-V2I2P5] Authors:Mr. Veer Karan Bharat1, Miss. Dethe Pratima Vilas2, Mis...
 
Akidah
AkidahAkidah
Akidah
 
Presentation1 (1)
Presentation1 (1)Presentation1 (1)
Presentation1 (1)
 
Sciences judiciaires
Sciences judiciairesSciences judiciaires
Sciences judiciaires
 
Herramientas web 2.0
Herramientas web 2.0Herramientas web 2.0
Herramientas web 2.0
 

Similar a Dato ir abdul nasir abdul razak

Capita Symonds Aviation capability
Capita Symonds Aviation capability Capita Symonds Aviation capability
Capita Symonds Aviation capability Capita Symonds
 
Mohamed R. Mahran Resume
Mohamed R. Mahran ResumeMohamed R. Mahran Resume
Mohamed R. Mahran ResumeMohamed Mahran
 
Mohamed R. Mahran Resume
Mohamed R. Mahran ResumeMohamed R. Mahran Resume
Mohamed R. Mahran ResumeMohamed Mahran
 
MODE_Sector-Brochure-Transport&Infrastructure_V1_LQ
MODE_Sector-Brochure-Transport&Infrastructure_V1_LQMODE_Sector-Brochure-Transport&Infrastructure_V1_LQ
MODE_Sector-Brochure-Transport&Infrastructure_V1_LQRhonan OBrien
 
Malaysia airport management
Malaysia airport managementMalaysia airport management
Malaysia airport managementgracenis44
 
Kcn 2016 March Resume
Kcn 2016 March ResumeKcn 2016 March Resume
Kcn 2016 March ResumeKurt Nicholas
 
Nouri F Nouri Resume
Nouri F Nouri ResumeNouri F Nouri Resume
Nouri F Nouri Resumenourifouad
 
NEW TERMINAL AND AIRPORT CONSTRUCTION - The importance of Technology and Mast...
NEW TERMINAL AND AIRPORT CONSTRUCTION - The importance of Technology and Mast...NEW TERMINAL AND AIRPORT CONSTRUCTION - The importance of Technology and Mast...
NEW TERMINAL AND AIRPORT CONSTRUCTION - The importance of Technology and Mast...SITA
 
Arul Nathan CV 19 Oct15
Arul Nathan CV  19 Oct15Arul Nathan CV  19 Oct15
Arul Nathan CV 19 Oct15arul nathan
 
AECOM - Construction Services, Midde East
AECOM -  Construction Services, Midde EastAECOM -  Construction Services, Midde East
AECOM - Construction Services, Midde EastClare Maughan
 
Urban Transportation Summit Kuwait
Urban Transportation Summit Kuwait Urban Transportation Summit Kuwait
Urban Transportation Summit Kuwait IQPC Middle East
 
MODE_Sector-Brochure_Commercial_V1_LQ
MODE_Sector-Brochure_Commercial_V1_LQMODE_Sector-Brochure_Commercial_V1_LQ
MODE_Sector-Brochure_Commercial_V1_LQRhonan OBrien
 
RANJISH S CV
RANJISH S CVRANJISH S CV
RANJISH S CVRanjish S
 
Independent Business Group
 Independent Business Group Independent Business Group
Independent Business GroupGrafic.guru
 

Similar a Dato ir abdul nasir abdul razak (20)

Capita Symonds Aviation capability
Capita Symonds Aviation capability Capita Symonds Aviation capability
Capita Symonds Aviation capability
 
Mohamed R. Mahran Resume
Mohamed R. Mahran ResumeMohamed R. Mahran Resume
Mohamed R. Mahran Resume
 
Mohamed R. Mahran Resume
Mohamed R. Mahran ResumeMohamed R. Mahran Resume
Mohamed R. Mahran Resume
 
MODE_Sector-Brochure-Transport&Infrastructure_V1_LQ
MODE_Sector-Brochure-Transport&Infrastructure_V1_LQMODE_Sector-Brochure-Transport&Infrastructure_V1_LQ
MODE_Sector-Brochure-Transport&Infrastructure_V1_LQ
 
Malaysia airport management
Malaysia airport managementMalaysia airport management
Malaysia airport management
 
Kcn 2016 March Resume
Kcn 2016 March ResumeKcn 2016 March Resume
Kcn 2016 March Resume
 
C.V mr.srdc@yahoo.com DCM
C.V mr.srdc@yahoo.com DCMC.V mr.srdc@yahoo.com DCM
C.V mr.srdc@yahoo.com DCM
 
Corgan
CorganCorgan
Corgan
 
Nouri F Nouri Resume
Nouri F Nouri ResumeNouri F Nouri Resume
Nouri F Nouri Resume
 
Ahmed CV OCT16
Ahmed CV OCT16Ahmed CV OCT16
Ahmed CV OCT16
 
Ahmed CV OCT16
Ahmed CV OCT16Ahmed CV OCT16
Ahmed CV OCT16
 
50456_DBTR34_P_Info
50456_DBTR34_P_Info50456_DBTR34_P_Info
50456_DBTR34_P_Info
 
NEW TERMINAL AND AIRPORT CONSTRUCTION - The importance of Technology and Mast...
NEW TERMINAL AND AIRPORT CONSTRUCTION - The importance of Technology and Mast...NEW TERMINAL AND AIRPORT CONSTRUCTION - The importance of Technology and Mast...
NEW TERMINAL AND AIRPORT CONSTRUCTION - The importance of Technology and Mast...
 
Arul Nathan CV 19 Oct15
Arul Nathan CV  19 Oct15Arul Nathan CV  19 Oct15
Arul Nathan CV 19 Oct15
 
AECOM - Construction Services, Midde East
AECOM -  Construction Services, Midde EastAECOM -  Construction Services, Midde East
AECOM - Construction Services, Midde East
 
Urban Transportation Summit Kuwait
Urban Transportation Summit Kuwait Urban Transportation Summit Kuwait
Urban Transportation Summit Kuwait
 
MODE_Sector-Brochure_Commercial_V1_LQ
MODE_Sector-Brochure_Commercial_V1_LQMODE_Sector-Brochure_Commercial_V1_LQ
MODE_Sector-Brochure_Commercial_V1_LQ
 
RANJISH S CV
RANJISH S CVRANJISH S CV
RANJISH S CV
 
Independent Business Group
 Independent Business Group Independent Business Group
Independent Business Group
 
PMS_STS.pdf
PMS_STS.pdfPMS_STS.pdf
PMS_STS.pdf
 

Más de Ark Group Australia Pty Ltd

Content Creation and the Australian Public Sector - one day only in Canberra
Content Creation and the Australian Public Sector - one day only in CanberraContent Creation and the Australian Public Sector - one day only in Canberra
Content Creation and the Australian Public Sector - one day only in CanberraArk Group Australia Pty Ltd
 
The Essential Toolkit for Your: EDRM Renovation Australia 2017
The Essential Toolkit for Your: EDRM Renovation Australia 2017  The Essential Toolkit for Your: EDRM Renovation Australia 2017
The Essential Toolkit for Your: EDRM Renovation Australia 2017 Ark Group Australia Pty Ltd
 
The Wheels of Knowledge Management in Australia: Bill Kaplan and Zach Wahl
The Wheels of Knowledge Management in Australia: Bill Kaplan and Zach WahlThe Wheels of Knowledge Management in Australia: Bill Kaplan and Zach Wahl
The Wheels of Knowledge Management in Australia: Bill Kaplan and Zach WahlArk Group Australia Pty Ltd
 
And Now for Something Completely Different: Change Management for the Austral...
And Now for Something Completely Different: Change Management for the Austral...And Now for Something Completely Different: Change Management for the Austral...
And Now for Something Completely Different: Change Management for the Austral...Ark Group Australia Pty Ltd
 
Knowledge Management Australia 2015: The Discovery and Re-Discovery of Knowledge
Knowledge Management Australia 2015: The Discovery and Re-Discovery of KnowledgeKnowledge Management Australia 2015: The Discovery and Re-Discovery of Knowledge
Knowledge Management Australia 2015: The Discovery and Re-Discovery of KnowledgeArk Group Australia Pty Ltd
 
The Australian Government Online Learning Toolkit
The Australian Government Online Learning ToolkitThe Australian Government Online Learning Toolkit
The Australian Government Online Learning ToolkitArk Group Australia Pty Ltd
 
Getting to the point through Internal Communication
Getting to the point through Internal CommunicationGetting to the point through Internal Communication
Getting to the point through Internal CommunicationArk Group Australia Pty Ltd
 
Improving Performance Through Business Process Management
Improving Performance Through Business Process ManagementImproving Performance Through Business Process Management
Improving Performance Through Business Process ManagementArk Group Australia Pty Ltd
 
Creative Knowledge Retention - A Two-Day Knowledge Huddle
Creative Knowledge Retention - A Two-Day Knowledge HuddleCreative Knowledge Retention - A Two-Day Knowledge Huddle
Creative Knowledge Retention - A Two-Day Knowledge HuddleArk Group Australia Pty Ltd
 

Más de Ark Group Australia Pty Ltd (20)

Games for the Australian Government
Games for the Australian GovernmentGames for the Australian Government
Games for the Australian Government
 
Content Creation and the Australian Public Sector - one day only in Canberra
Content Creation and the Australian Public Sector - one day only in CanberraContent Creation and the Australian Public Sector - one day only in Canberra
Content Creation and the Australian Public Sector - one day only in Canberra
 
The Essential Toolkit for Your: EDRM Renovation Australia 2017
The Essential Toolkit for Your: EDRM Renovation Australia 2017  The Essential Toolkit for Your: EDRM Renovation Australia 2017
The Essential Toolkit for Your: EDRM Renovation Australia 2017
 
The Wheels of Knowledge Management in Australia: Bill Kaplan and Zach Wahl
The Wheels of Knowledge Management in Australia: Bill Kaplan and Zach WahlThe Wheels of Knowledge Management in Australia: Bill Kaplan and Zach Wahl
The Wheels of Knowledge Management in Australia: Bill Kaplan and Zach Wahl
 
And Now for Something Completely Different: Change Management for the Austral...
And Now for Something Completely Different: Change Management for the Austral...And Now for Something Completely Different: Change Management for the Austral...
And Now for Something Completely Different: Change Management for the Austral...
 
Knowledge Management Australia 2016
Knowledge Management Australia 2016Knowledge Management Australia 2016
Knowledge Management Australia 2016
 
Marketing and the Australian Public Sector 2016
Marketing and the Australian Public Sector 2016Marketing and the Australian Public Sector 2016
Marketing and the Australian Public Sector 2016
 
Knowledge Management Australia 2015: The Discovery and Re-Discovery of Knowledge
Knowledge Management Australia 2015: The Discovery and Re-Discovery of KnowledgeKnowledge Management Australia 2015: The Discovery and Re-Discovery of Knowledge
Knowledge Management Australia 2015: The Discovery and Re-Discovery of Knowledge
 
Intranet Change
Intranet ChangeIntranet Change
Intranet Change
 
Threats and Legal Issues in Social Media
Threats and Legal Issues in Social MediaThreats and Legal Issues in Social Media
Threats and Legal Issues in Social Media
 
Transforming Your Library
Transforming Your LibraryTransforming Your Library
Transforming Your Library
 
The Australian Government Online Learning Toolkit
The Australian Government Online Learning ToolkitThe Australian Government Online Learning Toolkit
The Australian Government Online Learning Toolkit
 
Knowledge Management Australia 2013
Knowledge Management Australia 2013Knowledge Management Australia 2013
Knowledge Management Australia 2013
 
Getting to the point through Internal Communication
Getting to the point through Internal CommunicationGetting to the point through Internal Communication
Getting to the point through Internal Communication
 
Improving Performance Through Business Process Management
Improving Performance Through Business Process ManagementImproving Performance Through Business Process Management
Improving Performance Through Business Process Management
 
The Everyday Intranet
The Everyday Intranet The Everyday Intranet
The Everyday Intranet
 
E025intranets web
E025intranets webE025intranets web
E025intranets web
 
Creative Knowledge Retention - A Two-Day Knowledge Huddle
Creative Knowledge Retention - A Two-Day Knowledge HuddleCreative Knowledge Retention - A Two-Day Knowledge Huddle
Creative Knowledge Retention - A Two-Day Knowledge Huddle
 
KM Australia 2012 Congress
KM Australia 2012 CongressKM Australia 2012 Congress
KM Australia 2012 Congress
 
Leading the way in Internal Communication
Leading the way in Internal CommunicationLeading the way in Internal Communication
Leading the way in Internal Communication
 

Último

PHARMACOGNOSY CHAPTER NO 5 CARMINATIVES AND G.pdf
PHARMACOGNOSY CHAPTER NO 5 CARMINATIVES AND G.pdfPHARMACOGNOSY CHAPTER NO 5 CARMINATIVES AND G.pdf
PHARMACOGNOSY CHAPTER NO 5 CARMINATIVES AND G.pdfSumit Tiwari
 
Auchitya Theory by Kshemendra Indian Poetics
Auchitya Theory by Kshemendra Indian PoeticsAuchitya Theory by Kshemendra Indian Poetics
Auchitya Theory by Kshemendra Indian PoeticsDhatriParmar
 
3.14.24 The Selma March and the Voting Rights Act.pptx
3.14.24 The Selma March and the Voting Rights Act.pptx3.14.24 The Selma March and the Voting Rights Act.pptx
3.14.24 The Selma March and the Voting Rights Act.pptxmary850239
 
3.14.24 Gender Discrimination and Gender Inequity.pptx
3.14.24 Gender Discrimination and Gender Inequity.pptx3.14.24 Gender Discrimination and Gender Inequity.pptx
3.14.24 Gender Discrimination and Gender Inequity.pptxmary850239
 
LEAD6001 - Introduction to Advanced Stud
LEAD6001 - Introduction to Advanced StudLEAD6001 - Introduction to Advanced Stud
LEAD6001 - Introduction to Advanced StudDr. Bruce A. Johnson
 
LEAD6001 - Introduction to Advanced Stud
LEAD6001 - Introduction to Advanced StudLEAD6001 - Introduction to Advanced Stud
LEAD6001 - Introduction to Advanced StudDr. Bruce A. Johnson
 
BÀI TẬP BỔ TRỢ TIẾNG ANH 11 THEO ĐƠN VỊ BÀI HỌC - CẢ NĂM - CÓ FILE NGHE (GLOB...
BÀI TẬP BỔ TRỢ TIẾNG ANH 11 THEO ĐƠN VỊ BÀI HỌC - CẢ NĂM - CÓ FILE NGHE (GLOB...BÀI TẬP BỔ TRỢ TIẾNG ANH 11 THEO ĐƠN VỊ BÀI HỌC - CẢ NĂM - CÓ FILE NGHE (GLOB...
BÀI TẬP BỔ TRỢ TIẾNG ANH 11 THEO ĐƠN VỊ BÀI HỌC - CẢ NĂM - CÓ FILE NGHE (GLOB...Nguyen Thanh Tu Collection
 
3.12.24 Freedom Summer in Mississippi.pptx
3.12.24 Freedom Summer in Mississippi.pptx3.12.24 Freedom Summer in Mississippi.pptx
3.12.24 Freedom Summer in Mississippi.pptxmary850239
 
3.12.24 The Social Construction of Gender.pptx
3.12.24 The Social Construction of Gender.pptx3.12.24 The Social Construction of Gender.pptx
3.12.24 The Social Construction of Gender.pptxmary850239
 
Pharmacology chapter No 7 full notes.pdf
Pharmacology chapter No 7 full notes.pdfPharmacology chapter No 7 full notes.pdf
Pharmacology chapter No 7 full notes.pdfSumit Tiwari
 
ICS2208 Lecture4 Intelligent Interface Agents.pdf
ICS2208 Lecture4 Intelligent Interface Agents.pdfICS2208 Lecture4 Intelligent Interface Agents.pdf
ICS2208 Lecture4 Intelligent Interface Agents.pdfVanessa Camilleri
 
Metabolism , Metabolic Fate& disorders of cholesterol.pptx
Metabolism , Metabolic Fate& disorders of cholesterol.pptxMetabolism , Metabolic Fate& disorders of cholesterol.pptx
Metabolism , Metabolic Fate& disorders of cholesterol.pptxDr. Santhosh Kumar. N
 
25 CHUYÊN ĐỀ ÔN THI TỐT NGHIỆP THPT 2023 – BÀI TẬP PHÁT TRIỂN TỪ ĐỀ MINH HỌA...
25 CHUYÊN ĐỀ ÔN THI TỐT NGHIỆP THPT 2023 – BÀI TẬP PHÁT TRIỂN TỪ ĐỀ MINH HỌA...25 CHUYÊN ĐỀ ÔN THI TỐT NGHIỆP THPT 2023 – BÀI TẬP PHÁT TRIỂN TỪ ĐỀ MINH HỌA...
25 CHUYÊN ĐỀ ÔN THI TỐT NGHIỆP THPT 2023 – BÀI TẬP PHÁT TRIỂN TỪ ĐỀ MINH HỌA...Nguyen Thanh Tu Collection
 
VIT336 – Recommender System - Unit 3.pdf
VIT336 – Recommender System - Unit 3.pdfVIT336 – Recommender System - Unit 3.pdf
VIT336 – Recommender System - Unit 3.pdfArthyR3
 
Certification Study Group - Professional ML Engineer Session 3 (Machine Learn...
Certification Study Group - Professional ML Engineer Session 3 (Machine Learn...Certification Study Group - Professional ML Engineer Session 3 (Machine Learn...
Certification Study Group - Professional ML Engineer Session 3 (Machine Learn...gdgsurrey
 
DLL Catch Up Friday March 22.docx CATCH UP FRIDAYS
DLL Catch Up Friday March 22.docx CATCH UP FRIDAYSDLL Catch Up Friday March 22.docx CATCH UP FRIDAYS
DLL Catch Up Friday March 22.docx CATCH UP FRIDAYSTeacherNicaPrintable
 
Arti Languages Pre Seed Send Ahead Pitchdeck 2024.pdf
Arti Languages Pre Seed Send Ahead Pitchdeck 2024.pdfArti Languages Pre Seed Send Ahead Pitchdeck 2024.pdf
Arti Languages Pre Seed Send Ahead Pitchdeck 2024.pdfwill854175
 
How to Customise Quotation's Appearance Using PDF Quote Builder in Odoo 17
How to Customise Quotation's Appearance Using PDF Quote Builder in Odoo 17How to Customise Quotation's Appearance Using PDF Quote Builder in Odoo 17
How to Customise Quotation's Appearance Using PDF Quote Builder in Odoo 17Celine George
 
Riti theory by Vamana Indian poetics.pptx
Riti theory by Vamana Indian poetics.pptxRiti theory by Vamana Indian poetics.pptx
Riti theory by Vamana Indian poetics.pptxDhatriParmar
 

Último (20)

PHARMACOGNOSY CHAPTER NO 5 CARMINATIVES AND G.pdf
PHARMACOGNOSY CHAPTER NO 5 CARMINATIVES AND G.pdfPHARMACOGNOSY CHAPTER NO 5 CARMINATIVES AND G.pdf
PHARMACOGNOSY CHAPTER NO 5 CARMINATIVES AND G.pdf
 
Auchitya Theory by Kshemendra Indian Poetics
Auchitya Theory by Kshemendra Indian PoeticsAuchitya Theory by Kshemendra Indian Poetics
Auchitya Theory by Kshemendra Indian Poetics
 
3.14.24 The Selma March and the Voting Rights Act.pptx
3.14.24 The Selma March and the Voting Rights Act.pptx3.14.24 The Selma March and the Voting Rights Act.pptx
3.14.24 The Selma March and the Voting Rights Act.pptx
 
3.14.24 Gender Discrimination and Gender Inequity.pptx
3.14.24 Gender Discrimination and Gender Inequity.pptx3.14.24 Gender Discrimination and Gender Inequity.pptx
3.14.24 Gender Discrimination and Gender Inequity.pptx
 
LEAD6001 - Introduction to Advanced Stud
LEAD6001 - Introduction to Advanced StudLEAD6001 - Introduction to Advanced Stud
LEAD6001 - Introduction to Advanced Stud
 
LEAD6001 - Introduction to Advanced Stud
LEAD6001 - Introduction to Advanced StudLEAD6001 - Introduction to Advanced Stud
LEAD6001 - Introduction to Advanced Stud
 
BÀI TẬP BỔ TRỢ TIẾNG ANH 11 THEO ĐƠN VỊ BÀI HỌC - CẢ NĂM - CÓ FILE NGHE (GLOB...
BÀI TẬP BỔ TRỢ TIẾNG ANH 11 THEO ĐƠN VỊ BÀI HỌC - CẢ NĂM - CÓ FILE NGHE (GLOB...BÀI TẬP BỔ TRỢ TIẾNG ANH 11 THEO ĐƠN VỊ BÀI HỌC - CẢ NĂM - CÓ FILE NGHE (GLOB...
BÀI TẬP BỔ TRỢ TIẾNG ANH 11 THEO ĐƠN VỊ BÀI HỌC - CẢ NĂM - CÓ FILE NGHE (GLOB...
 
3.12.24 Freedom Summer in Mississippi.pptx
3.12.24 Freedom Summer in Mississippi.pptx3.12.24 Freedom Summer in Mississippi.pptx
3.12.24 Freedom Summer in Mississippi.pptx
 
3.12.24 The Social Construction of Gender.pptx
3.12.24 The Social Construction of Gender.pptx3.12.24 The Social Construction of Gender.pptx
3.12.24 The Social Construction of Gender.pptx
 
Pharmacology chapter No 7 full notes.pdf
Pharmacology chapter No 7 full notes.pdfPharmacology chapter No 7 full notes.pdf
Pharmacology chapter No 7 full notes.pdf
 
ICS2208 Lecture4 Intelligent Interface Agents.pdf
ICS2208 Lecture4 Intelligent Interface Agents.pdfICS2208 Lecture4 Intelligent Interface Agents.pdf
ICS2208 Lecture4 Intelligent Interface Agents.pdf
 
Metabolism , Metabolic Fate& disorders of cholesterol.pptx
Metabolism , Metabolic Fate& disorders of cholesterol.pptxMetabolism , Metabolic Fate& disorders of cholesterol.pptx
Metabolism , Metabolic Fate& disorders of cholesterol.pptx
 
25 CHUYÊN ĐỀ ÔN THI TỐT NGHIỆP THPT 2023 – BÀI TẬP PHÁT TRIỂN TỪ ĐỀ MINH HỌA...
25 CHUYÊN ĐỀ ÔN THI TỐT NGHIỆP THPT 2023 – BÀI TẬP PHÁT TRIỂN TỪ ĐỀ MINH HỌA...25 CHUYÊN ĐỀ ÔN THI TỐT NGHIỆP THPT 2023 – BÀI TẬP PHÁT TRIỂN TỪ ĐỀ MINH HỌA...
25 CHUYÊN ĐỀ ÔN THI TỐT NGHIỆP THPT 2023 – BÀI TẬP PHÁT TRIỂN TỪ ĐỀ MINH HỌA...
 
VIT336 – Recommender System - Unit 3.pdf
VIT336 – Recommender System - Unit 3.pdfVIT336 – Recommender System - Unit 3.pdf
VIT336 – Recommender System - Unit 3.pdf
 
Certification Study Group - Professional ML Engineer Session 3 (Machine Learn...
Certification Study Group - Professional ML Engineer Session 3 (Machine Learn...Certification Study Group - Professional ML Engineer Session 3 (Machine Learn...
Certification Study Group - Professional ML Engineer Session 3 (Machine Learn...
 
DLL Catch Up Friday March 22.docx CATCH UP FRIDAYS
DLL Catch Up Friday March 22.docx CATCH UP FRIDAYSDLL Catch Up Friday March 22.docx CATCH UP FRIDAYS
DLL Catch Up Friday March 22.docx CATCH UP FRIDAYS
 
Least Significance Difference:Biostatics and Research Methodology
Least Significance Difference:Biostatics and Research MethodologyLeast Significance Difference:Biostatics and Research Methodology
Least Significance Difference:Biostatics and Research Methodology
 
Arti Languages Pre Seed Send Ahead Pitchdeck 2024.pdf
Arti Languages Pre Seed Send Ahead Pitchdeck 2024.pdfArti Languages Pre Seed Send Ahead Pitchdeck 2024.pdf
Arti Languages Pre Seed Send Ahead Pitchdeck 2024.pdf
 
How to Customise Quotation's Appearance Using PDF Quote Builder in Odoo 17
How to Customise Quotation's Appearance Using PDF Quote Builder in Odoo 17How to Customise Quotation's Appearance Using PDF Quote Builder in Odoo 17
How to Customise Quotation's Appearance Using PDF Quote Builder in Odoo 17
 
Riti theory by Vamana Indian poetics.pptx
Riti theory by Vamana Indian poetics.pptxRiti theory by Vamana Indian poetics.pptx
Riti theory by Vamana Indian poetics.pptx
 

Dato ir abdul nasir abdul razak

  • 1. KM ASIA 2010 Knowledge Management as Key Ingredients of Success in MALAYSIA AIRPORTS HOLDINGS BERHAD (MAHB) Presented by DATO’ IR ABDUL NASIR ABDUL RAZAK and KM Unit Team POKM @ 0 MAHB
  • 2. Outline Who am I KM Evolution in Malaysia Airports Culturalise KM in Malaysia Airports Technologies as an enabler platform in the organisation as a whole Continuous knowledge retention in Malaysia Airports Moving forward
  • 3. MAHB PROFILE Malaysia Airports Holdings Berhad was established following the corporatization of the Department of Civil Aviation (DCA) on Nov 1, 1992 MAHB took over the overall management operation and maintenance of all commercial airports in Malaysia including STOL’s. MAHB Vision "World Class Airport Business.“ Mission Statement Providing world-class aviation gateways Managing cost-effective airport network and services Exceeding the expectations of customers, shareholders and other Stakeholders. KM Policy: We shall deliver world class technical specialist services to meet stakeholders satisfaction by farsighted planning and prudent development strategy company-wide via knowledge-savvy workforce, effective communication, dynamic tools and value optimization Nature of Business Aeronautical operations Commercial activities – non- aeronautical revenue e.g. retail, food & beverages, parking facilities, Free Commercial Zone, leasing commercial spaces, etc Others business activities e.g. agricultural and horticultural, project management, hotel, ICT, POKM @ 2 MAHB event management, auction, International airports (5) STOL Ports are not indicated (18) overseas venture, fueling, etc Domestic Airports (16)
  • 4. MAHB PROFILE Malaysia Airports Holdings Berhad was established following the corporatization of the Department of Civil Aviation (DCA) on Nov 1, 1992 MAHB took over the overall management operation and maintenance of all commercial airports in Malaysia including STOL’s.Sabiha Gocken Hyderabad International Corporatization of MAHB was in lineAirport, Government’s privatization policy introduced in 1983, International with the aimed at ; Turkey Airport, India lessening financing and administrative burden of government; and providing an opportunity for the private sector to participative actively in the economic development of the country. Sabiha Gocken International Gocken Sabiha Airport, Male International Strategic Focus Airport,Turkey Airport, International Maldives "WorldTurkey Airport Business.“ Class New Delhi Mission Statement International Providing world-class aviation gateways Airport, India Managing cost-effective airport network and services Exceeding the expectations of customers, shareholders and other Stakeholders. Khartoum Madinah & Jeddah International International Airport, Airport, Sudan Saudi Arabia Operated by MAHB Under proposal
  • 5. About Me • KM is about culture, not technology • Not as a project but as a JOURNEY! • KM = Tacit + Explicit • Believe KM is a key for present and future • Believe KM is a thing well worth investing • Believe KM as one of an increasing number of intangibles/ tangible • Believe KM driven by top management / CKO • Passionate about using KM to create and improve - Processes / Services - Innovation
  • 6. Biodata Education Started career in the Public Works Department in 1982, working in Oil and Gas sector then working for 2003: Msc. In Integrated Construction Project several years in Singapore in the high-rise building Management (UiTM) Shah Alam construction before joining Malaysia Airports in 1993. 1987: BSc. In Civil Engineering (Hartford), Previous posts include Project Manager for KLIA Connecticut, USA development, Manager of Infrastructure and other 1982: Dip. In Civil Engineering (UiTM) Shah Alam buildings, MA (Sepang). Assistant Project Manager of National Exhibition and Convention Center MAHB, 1979: Certificate in Civil Engineering (Hydraulics and Senior Manager for Technical Research and Planning Public Work), PUO ,Ipoh MAHB before assuming the current position. Current position: Also directly involved in the major airport infrastructural project such as planning, design and Duration - 2002 – Present Designation - General Manager construction of LCC Terminal; upgrading of KLIA; Department - Planning and development, MAHB planning, design and implementation of National Airport Master Plan. PROFESSIONAL Memberships’ Member, World standing Committee on Safety and Technical, Airports Council International (ACI), Geneva, SWITZERLAND Committee member responsible for the development of ACI Terminal Design Manual to be launched for use for reference in designing airport terminal amongst member state Graduate Member Board of Engineer Malaysia (BEM) Members Society of American Value Engineer (SAVE) Member Malaysian Institute of Value Management (IVMM) POKM @ Value Management of Malaysia Institute 5 Malaysia Institute of Management (MIM) MAHB Chairman / Project Champion on Steering Committee Lean Six Sigma Programme
  • 7. My Team General Manager Total staff = 90 PROJECT CLIENT OFFICE MANAGEMENT PLANNING TECHNICAL personnel SPECIAL PROJECT EXCELLENCE OFFICE (23 staff) (18 staff) (25 staff) (24 staff) 6
  • 8. Key success factor • Management buy-in • Passion about the subject • Predictive problem solver • Lots of reading – promote e-book, audio book • Innovative knowledge corners • Latest repository – software & hardware • Explore latest software technologies for open community collaboration • Simplied process – creating platform for whole community 7
  • 9. KLIA 1 & KLIA2 KLIA 1 Proposed KLIA2 8
  • 11. Framework Collaborative Office Environment
  • 12. KM Formulae ‘08 – ‘09 ‘09 – ’10 ’10– ‘11 ’11 – ‘12 ’12 and beyond KNOWLEDGE KBO KNOWLEDGE INTERNALISATION K-UTILISATION K-CREATION TRANSFORMATION INTERNALISATION • Establishment of • Communities if CKO • Knowledge – • Follow existing Practices (CoPs) Based • e-library, e- Organisation • Follow existing Roadmap repository Roadmap using: • K-professional (KBO) • National • K-worker - K-Sharing using community • Formation of recognition • After Action physical business Review • K-measurement architecture, partnership with • To emulate culture driven k- • Establish of K- external current success • Development of tools and existing enablers associates to others internal technology consultation • KM Case Study/ - K-Preservation • Establish K- • Most Admired Journal at using existing sustain • KM Portal MAHB Knowledge technology and strategies enhancement Enterprise Innovative (MAKE) Knowledge Professionals • Preserve in journal First Wave Second Wave Third Wave
  • 13. KM Evolution in Malaysia Airports Where We Are NOW?? 2010 New corporate office Malaysia Airports portal Communities of Practices (CoPs) People Culture change Technology Process 2004 Where we started?? Management Buy-In Consolidate all Malaysia Airports’s website into POKM @ www.malaysiaairports.com.my 12 MAHB Establishment of K-Office
  • 14. K-Office Knowledge Management System for collecting, organising, collaborating and disseminating POKM @ knowledge 13 MAHB
  • 15. e-Repository One stop info for internal airport communities POKM @ 14 MAHB
  • 16. Knowledge Sharing Session (KSS) Value Management team workshop Exchange Program KSS on Techno KSS with Top KSS on Project Economic Management Management POKM @ 15 MAHB Townhall with Managing Director and Chairman
  • 17. Value Management What is 2010 necessary Project Value: RM 303,989,429 for a Saving through VM: RM 51,732,006 Satisfaction desired of Needs user VALUE 2009 Project Value: RM 339,512,767 Use of Saving through VM:RM 32,621,000 Resources Everything that is required to 2008 satisfy Project Value: RM 231,983,712 needs Saving through VM: RM 62,678,519 POKM @ 16 MAHB
  • 18. The Conventional Approach vs the VM Approach Individual Efforts (Silos) VM Approach Team Effort (Cross Functional) Stakeholders VM Specialist Procurement Operation & Maintenance IT management Finance Knowledge Engineers Management
  • 21. Enterprise Content Management System POKM @ 20 MAHB
  • 22. Study visit and conference KM Asia 2008 Bank Negara Malaysia Incheon Int Airport University Science Islam Malaysia (USIM) Sydney & Adelaide Int Airport POKM @ 21 MAHB Global Emerging Knowledge Organisation (GEKO)
  • 23. Corporate website www.malaysiaairports.com.my POKM @ 22 MAHB
  • 25. Communities of Practices (CoPs) CoP AVSEC CoP Eng Tangible KM Product CoP AFRS CoP Operation CoP Admin POKM @ 24 MAHB
  • 26. e-Bulletin & magazine External KM Bulletin Internal Platform to share knowledge virtually and POKM @ preserve in the server 25 MAHB
  • 27. ‘Teh tarik’ session, ‘Mee kolok’ session, ‘Nasi Dagang’ Session, ‘Nasi Kerabu’ Session, Morning with Airport Manager (AM) POKM @ 26 MAHB
  • 28. Knowledge Professionals Certified Project Management Program (PMP) Council Member to Institute of Value Management Malaysia Professional Engineer (Ir.) recognition by Board of Engineers Malaysia Member to ACI World on Safety and Technical Standing Committee Member to Airport Management Professional Accreditation Programme (AMPAP) Master / Phd POKM @ 27 MAHB
  • 29. Rewards & recognition • CoPs of The Year • Knowledge Sharing Best Presenter • Innovative Idea of The Year • Sponsorship POKM @ 28 MAHB
  • 30. Continuous Knowledge Retention in MAHB Retired Employees Brain Drain Knowledge Walk Away To Retain Knowledge One-stop repository Use centre Innovation idea Reuse Staff Exchange program Job rotation Fertilisation Program
  • 31. Moving forward Beyond 2010 – KM implementation across MAHB transform MAHB as Knowledge-based Organisation in Malaysia Recognised at Most Admired Knowledge Enterprise (MAKE) secretariat for KM at national level Preserve our journey in a journal POKM @ 30 MAHB
  • 32. THANK YOU POKM @ 31 MAHB