1. ARVIND KUMAR SHARMA
E-MAIL: arvindsharma529@gmail.com
MOBILE- + 7827486247
CAREER OBJECTIVE:
Senior level positions in Business Development, Customer Relation and Business Management with leading
corporate. To work in a challengingand resultoriented organisation,enhancemy knowledge baseand skill for future
establishment with continual improvement of organisation.
PROFESSIONAL EXPERIENCE:
COMPANY PROFILE:
Spectranet startedits journeyinthe year 2000 as the pioneer of Broadbandin India and has since evolvedintoanIntegrated
Communication Services Provider. Spectranet’s operations are strategicallysegmentedinto Enterprise and Home solutions. Our
portfolio ranges fromhigh-speedbroadband to next-gen cloud-based services. Spectranet is an ISO 9001:2008 & ISO 27001
certified.
CAREER SYNOPSIS:
1. Sep.2012 to Present:Account Manager SPECTRANET ISP (Shyam TelecomGroup) NewDelhi
Responsibilities:-
Working a busyandhigh volume environment driving consistencyand best practice acrossall the businesses & Responsible
for Billing& payment collection ofbroadbandcorporate customer and reducing its arrears by keeping accurate records
and ensuringpayments are receivedontime.
Managing entire Credit Control activities of Delhi NCR city.
Master/Agency Customer: Manual billing & account Management.
Microsoft Dynamics NAV Accounting & ERP Software: Proficient to work on Navision Software.
Vendors/Third Party Billing & Payment management coordinating with finance team.
Customer Relationship: Focus on dispute & provide alternate solution to the management.
Credit Control: follow-up for bed depts. Collection through calling,mailing& customer visit & ensuring that
all thefinancial controls for thedivision aremet and adhered to atall time.
Timely Process of Activation & Deactivation (churn) of existing Accounts, Mail ID Packages,Pricingchanging.
Dealing with Client regarding payment/TDS or account issues/ reconciliation.
Focus on total DSL Broadband Division collection asper provided Ageing Report by billingdept.
To maintain balancesheet of Retail division and data management.
Achievements:
Recently celebrated 4Cr target achievement party.
Business Broadband (BBB) – Broadband new product for Enterprise customers: Takingcare of all accounting
activities of New Product Promoted for Billing as well as accounting.
20 June 2011 - 10th May 2012: Collection Executive - Godrej &Boyce Mfg Co.Ltd. New Delhi
Job Profile
HandlingEntire Retail & Corporate Customer accounts of Delhi NCR.
Billing& Payment Collection through mailingcallingand customer visit.
Maintain Customer Relationship.
ProficientWork on MIS & BAAN BillingSoftware.
Division: Prima - Tea, coffee & vending machines.
2. Achievements
Efficiently managed new corporate customer relation & accounting.
Promoted for billing as well as accounting.
HandlingEntire Retail & Corporate Customer accounts of Delhi NCR.
Billing& Payment Collection through mailingcallingand customer visit.
Maintain Customer Relationship.
ProficientWork on MIS & BAAN BillingSoftware.
Division: Prima - Tea, coffee & vending machines.
BANKING: HDFC BANK LTD.
SalesExecutive: 15 January 2011 - 15th Jun 2011
Responsibilities:
New Customer acquisition, Document collection and verification, handle customer quarry, Maintaining
Customer Relationship
Area: South Delhi.
KEY COMPETENCIES:
Able to manage complex Credit control Management processes and negotiations to a successful conclusion.
Excellent verbal and written communication skills.
Strong marketing orientation with the ability to develop strategies to edge out the competition.
Constantly looking at way to improve performance, achieve set targets and build the company’s brand.
Professional Qualification:
M.B.A with Marketing + Finance from Global School of Business New Delhi affiliated to Bharthidasan
University Tamilnadu in January 2011.
Post Graduate Programme in Planning and Entrepreneurship (PGPPE) in Specialization (Retail and Service
Management) from Global School of Business New Delhi in Jan. 2011
Educational Qualification
Passed Graduation B.Com from Avadh University Faizabad in 2007.
Passed 12th from UP Board in 2004
Passed 10th from UP Board in 2002
DOEACC “O” Level Course (Diploma in Computer)
IT tools & Application. – Passed out
Programming through Visual Basic – passed out
Internet & Web Design – passed out.
Programming & Problem Solving through C language – Appear
Personal Information
Father’s Name: MR. Hari Prasad Sharma.
DOB: 25th June 1986.
Gender: Male.
Marital Status Single.
Nationality: Indian.
Hobby: Music, Game, Acting.
Mailing Address: H.No.84C c/o Mr Yes Pal Singh Mahella Mohalla Madan pur Khadar
Sarita Vihar New Delhi-110076.
Permanent Address: Ayodhya, Faizabad Utter Pradesh-224001.
Reference: ____________________
Arvind Kumar Sharma