SlideShare una empresa de Scribd logo
1 de 21
Descargar para leer sin conexión
@maheshmurthy

                               @




Marketing with Twitter.
10 minutes, 10 thoughts.
@maheshmurthy

                                           @




Pinstorm is a pay-for-
performance digital ad firm with
offices in India, USA, China,
Switzerland, Singapore, M’sia.
I live an 18-hour flight from here 
Where Twitter came to life on 26/11
~650,000 Tweeters
@maheshmurthy

                                           @




1. With apologies to @zappos,
Twitter can be a great marketing
tool.
Let’s not bemoan loss of purity, virginity et al 
But if not done well, brand will #fail.
@maheshmurthy

                                          @




2. In fact, it’s important for
Twitter to succeed as a
marketing tool for it to survive.
Search without AdWords?
Blogs without AdSense?
CNN without ads?
Twitter needs to find its marketing model – for
all our sakes!
@maheshmurthy

                                            @


3. Existing digital marketing
models won’t work with Twitter.
Display/CPM and Search/CPx
both unsuited. There WILL be
RoI – but not sales-based.
Accountable advertising here to stay.
We need to invent a new model.
Our suggestion:
@maheshmurthy

                                         @




4. Perhaps brands on Twitter
need CRM: Cult Relationship
Management.
Successful brands need to tend to their flock.

Advantage to smaller/cultish brands: HD over
Honda? Diesel over Levi’s?

How do leaders respond?
@maheshmurthy

                                        @


5. Four step process:
i. Sniff to invite



Search for people talking about you, ask them



BRAND
@maheshmurthy

                              @


5. Four step process:
i. Sniff to invite
ii. Small updates to show value


From 1x to 3x per week?


        →→
BRAND
@maheshmurthy

                                      @


5. Four step process:
i. Sniff to invite
ii. Small updates to show value
iii. Big bang to get big RTs

Something newsmaking. 1x to 3x per quarter?


        →→
BRAND
@maheshmurthy

                                    @




What kind of ‘small updates’ and
‘big bangs can brands offer? In
character with brand and its
openness to communicate.
Can Coke offer music downloads?
Can Nike updates=news on runner times?
Can Microsoft be Scoble – or Scoble2?
Can Apple… say nothing as usual? 
@maheshmurthy

                             @


5. Four step process:
i. Sniff to invite
ii. Small updates to show value
iii. Big bang to get big RTs
iv. Sniff to invite
Track the RTers


        →→
BRAND
@maheshmurthy

                             @


5. Four step process:
i. Sniff to invite
ii. Small updates to show value
iii. Big bang to get big RTs
iv. Sniff to invite
Repeat.


        →→       →→              →→
BRAND
@maheshmurthy

                                          @




6. Cult Relationship
Management: start finding self-
appointed tribe leaders. Anoint
them as middle management.
Use Twinfluence / other power tools to find
evangelists among followers.
Support them – help them talk well of you.
Don’t pay, but offer employee-like benefits.
@maheshmurthy

                            @


7. Explore branding presence?
@maheshmurthy

                            @


7. Explore branding presence?

                             Coca-cola
@maheshmurthy

                                 @


7. Explore branding presence?
          Add me @cocacola




        Sponsor a hashtag?
@maheshmurthy

                                 @


7. Explore branding presence?
          Add me @cocacola
@maheshmurthy

                                        @




8. Brand and tactical
messaging. The need for sub-
namespaces.
If I sell in 200 countries and manage 5
communities in each, don’t ask me to book
and market 1,000 names.

@Ev – can you offer @nike, @nike.*, @nike.us,
@nike.us.deals etc that are easy to find?
@maheshmurthy

                                    @


9. In-house goes to the
outhouse. Big brands just can’t
manage it internally. How many
of your folks can speak for you?
Agencies are trained to do so.
The rise of a new discipline.
@maheshmurthy

                                          @




10. Integrate – or disintegrate.
All specialists will be obsolete.
The era of generalists.
Large brands can’t handle diverse specialists
* diverse geographies.

Twitter specialists will go the way of Paid
Search Specialists or TV commercial
specialists – be absorbed into generalist orgs.
@maheshmurthy

                 @




Thank you!

Más contenido relacionado

Destacado

Quesnel.Adolescent Literacy.Feb 2016
Quesnel.Adolescent Literacy.Feb 2016Quesnel.Adolescent Literacy.Feb 2016
Quesnel.Adolescent Literacy.Feb 2016Faye Brownlie
 
Elaboración jabón 2016
Elaboración jabón 2016Elaboración jabón 2016
Elaboración jabón 2016XXX XXX
 
Kamloops Gr 2.3.Reading.Oct 2014
Kamloops Gr 2.3.Reading.Oct 2014Kamloops Gr 2.3.Reading.Oct 2014
Kamloops Gr 2.3.Reading.Oct 2014Faye Brownlie
 
The Ugly Duckling
The Ugly DucklingThe Ugly Duckling
The Ugly DucklingRuthEA
 
Agency User Guide
Agency User GuideAgency User Guide
Agency User Guidemayureshp
 
The Reality of Innovation and its Implications for Projects
The Reality of Innovation and its Implications for ProjectsThe Reality of Innovation and its Implications for Projects
The Reality of Innovation and its Implications for ProjectsLINKInnovationStudies
 
Odyssey Nov 2008
Odyssey Nov 2008Odyssey Nov 2008
Odyssey Nov 2008jhibbs
 
Improve Executive Speeches with 10 Fast Tips
Improve Executive Speeches with 10 Fast TipsImprove Executive Speeches with 10 Fast Tips
Improve Executive Speeches with 10 Fast TipsMarian Madonia, CSP
 
Cyberpolitics W12 Part Ii
Cyberpolitics W12 Part IiCyberpolitics W12 Part Ii
Cyberpolitics W12 Part Iioiwan
 

Destacado (17)

Quesnel.Adolescent Literacy.Feb 2016
Quesnel.Adolescent Literacy.Feb 2016Quesnel.Adolescent Literacy.Feb 2016
Quesnel.Adolescent Literacy.Feb 2016
 
Sph 107 Ch 10
Sph 107 Ch 10Sph 107 Ch 10
Sph 107 Ch 10
 
MRLC Feb Reading
MRLC Feb ReadingMRLC Feb Reading
MRLC Feb Reading
 
Elaboración jabón 2016
Elaboración jabón 2016Elaboración jabón 2016
Elaboración jabón 2016
 
ikp321-svn
ikp321-svnikp321-svn
ikp321-svn
 
Naresh
NareshNaresh
Naresh
 
Kamloops Gr 2.3.Reading.Oct 2014
Kamloops Gr 2.3.Reading.Oct 2014Kamloops Gr 2.3.Reading.Oct 2014
Kamloops Gr 2.3.Reading.Oct 2014
 
Animation in Diamond Resorts
Animation in Diamond ResortsAnimation in Diamond Resorts
Animation in Diamond Resorts
 
The Ugly Duckling
The Ugly DucklingThe Ugly Duckling
The Ugly Duckling
 
Agency User Guide
Agency User GuideAgency User Guide
Agency User Guide
 
Sph 107 Ch 15
Sph 107 Ch 15Sph 107 Ch 15
Sph 107 Ch 15
 
The Reality of Innovation and its Implications for Projects
The Reality of Innovation and its Implications for ProjectsThe Reality of Innovation and its Implications for Projects
The Reality of Innovation and its Implications for Projects
 
Odyssey Nov 2008
Odyssey Nov 2008Odyssey Nov 2008
Odyssey Nov 2008
 
Improve Executive Speeches with 10 Fast Tips
Improve Executive Speeches with 10 Fast TipsImprove Executive Speeches with 10 Fast Tips
Improve Executive Speeches with 10 Fast Tips
 
Facebook
FacebookFacebook
Facebook
 
Sph 106 Ch 10
Sph 106 Ch 10Sph 106 Ch 10
Sph 106 Ch 10
 
Cyberpolitics W12 Part Ii
Cyberpolitics W12 Part IiCyberpolitics W12 Part Ii
Cyberpolitics W12 Part Ii
 

Último

Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesDipal Arora
 
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876dlhescort
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting
 
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...Aggregage
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with CultureSeta Wicaksana
 
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service AvailableCall Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service AvailableSeo
 
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Sheetaleventcompany
 
Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000
Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000
Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000dlhescort
 
PHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation FinalPHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation FinalPanhandleOilandGas
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsP&CO
 
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceMalegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceDamini Dixit
 
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...lizamodels9
 
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...allensay1
 
Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel
 
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 MonthsSEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 MonthsIndeedSEO
 
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Centuryrwgiffor
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfAdmir Softic
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756dollysharma2066
 
Business Model Canvas (BMC)- A new venture concept
Business Model Canvas (BMC)-  A new venture conceptBusiness Model Canvas (BMC)-  A new venture concept
Business Model Canvas (BMC)- A new venture conceptP&CO
 

Último (20)

Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
 
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investors
 
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
 
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service AvailableCall Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
 
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
 
Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000
Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000
Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000
 
PHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation FinalPHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation Final
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
 
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceMalegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
 
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
 
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
 
Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024
 
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 MonthsSEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
 
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Century
 
Falcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in indiaFalcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in india
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
 
Business Model Canvas (BMC)- A new venture concept
Business Model Canvas (BMC)-  A new venture conceptBusiness Model Canvas (BMC)-  A new venture concept
Business Model Canvas (BMC)- A new venture concept
 

Mahesh Murthy Of Pinstorm At 140Conf in New York

  • 1. @maheshmurthy @ Marketing with Twitter. 10 minutes, 10 thoughts.
  • 2. @maheshmurthy @ Pinstorm is a pay-for- performance digital ad firm with offices in India, USA, China, Switzerland, Singapore, M’sia. I live an 18-hour flight from here  Where Twitter came to life on 26/11 ~650,000 Tweeters
  • 3. @maheshmurthy @ 1. With apologies to @zappos, Twitter can be a great marketing tool. Let’s not bemoan loss of purity, virginity et al  But if not done well, brand will #fail.
  • 4. @maheshmurthy @ 2. In fact, it’s important for Twitter to succeed as a marketing tool for it to survive. Search without AdWords? Blogs without AdSense? CNN without ads? Twitter needs to find its marketing model – for all our sakes!
  • 5. @maheshmurthy @ 3. Existing digital marketing models won’t work with Twitter. Display/CPM and Search/CPx both unsuited. There WILL be RoI – but not sales-based. Accountable advertising here to stay. We need to invent a new model. Our suggestion:
  • 6. @maheshmurthy @ 4. Perhaps brands on Twitter need CRM: Cult Relationship Management. Successful brands need to tend to their flock. Advantage to smaller/cultish brands: HD over Honda? Diesel over Levi’s? How do leaders respond?
  • 7. @maheshmurthy @ 5. Four step process: i. Sniff to invite Search for people talking about you, ask them BRAND
  • 8. @maheshmurthy @ 5. Four step process: i. Sniff to invite ii. Small updates to show value From 1x to 3x per week? →→ BRAND
  • 9. @maheshmurthy @ 5. Four step process: i. Sniff to invite ii. Small updates to show value iii. Big bang to get big RTs Something newsmaking. 1x to 3x per quarter? →→ BRAND
  • 10. @maheshmurthy @ What kind of ‘small updates’ and ‘big bangs can brands offer? In character with brand and its openness to communicate. Can Coke offer music downloads? Can Nike updates=news on runner times? Can Microsoft be Scoble – or Scoble2? Can Apple… say nothing as usual? 
  • 11. @maheshmurthy @ 5. Four step process: i. Sniff to invite ii. Small updates to show value iii. Big bang to get big RTs iv. Sniff to invite Track the RTers →→ BRAND
  • 12. @maheshmurthy @ 5. Four step process: i. Sniff to invite ii. Small updates to show value iii. Big bang to get big RTs iv. Sniff to invite Repeat. →→ →→ →→ BRAND
  • 13. @maheshmurthy @ 6. Cult Relationship Management: start finding self- appointed tribe leaders. Anoint them as middle management. Use Twinfluence / other power tools to find evangelists among followers. Support them – help them talk well of you. Don’t pay, but offer employee-like benefits.
  • 14. @maheshmurthy @ 7. Explore branding presence?
  • 15. @maheshmurthy @ 7. Explore branding presence? Coca-cola
  • 16. @maheshmurthy @ 7. Explore branding presence? Add me @cocacola Sponsor a hashtag?
  • 17. @maheshmurthy @ 7. Explore branding presence? Add me @cocacola
  • 18. @maheshmurthy @ 8. Brand and tactical messaging. The need for sub- namespaces. If I sell in 200 countries and manage 5 communities in each, don’t ask me to book and market 1,000 names. @Ev – can you offer @nike, @nike.*, @nike.us, @nike.us.deals etc that are easy to find?
  • 19. @maheshmurthy @ 9. In-house goes to the outhouse. Big brands just can’t manage it internally. How many of your folks can speak for you? Agencies are trained to do so. The rise of a new discipline.
  • 20. @maheshmurthy @ 10. Integrate – or disintegrate. All specialists will be obsolete. The era of generalists. Large brands can’t handle diverse specialists * diverse geographies. Twitter specialists will go the way of Paid Search Specialists or TV commercial specialists – be absorbed into generalist orgs.
  • 21. @maheshmurthy @ Thank you!