ITIL® stands for Information Technology Infrastructure Library. ITIL® is the most widely adopted framework for IT Service Management in the world. It is an approach which guide us in identification, planning, delivery and support of IT related services to the business. The certification will help I.T. professionals to know more about IT Service Management and thus perform the work in an efficient way.

1. TRAININGS24x7
What is ITIL® ?
ITIL® stands for Information Technology Infrastructure Library. ITIL® is the most widely
adopted framework for IT Service Management in the world. It is an approach which
guide us in identification, planning, delivery and support of IT related services to the
business. The certification will help I.T. professionals to know more about IT Service
Management and thus perform the work in an efficient way.
What Does ITIL® Foundation Comprise of?
ITIL® Foundation consists of five books:
 Service Strategy – It guides us how to define the types and levels of services that we
want to provide to our customers.
 Service Design – Guidance to shape the way in which our service strategy can become
a reality.
 Service Transition – Guidance on the implementation of these services. Moving from
the previous state to the new state of services.
 Service Operation – Guides us how to manage and measure our services on day to day
basis.
 Continual Service Improvement – Guidance on how to periodically review your portfolio
of services to ensure that they are as good as they can be and still of value you to your
clients.
What is the benefit of having ITIL® Foundation Certification?
The holder of the ITIL® Foundation Certificate shows he is aware of the best available
techniques, processes and functions in the core ITIL® publications. It gives confidence
to the employer on the candidates that s/he will perform the services in better way as

2. s/he knows the best available techniques, processes and functions to manage the IT
services. And research shows that a certified professionals earn more than his/her
peers.
How to get ITIL® certification?
To improve your visibility as competent employee or to attract recruiters you need to
have this certification. To earn the ITIL® certification you need to pass the ITIL®
foundation exam through a recognized exam center. There are various options available
to take the exam. Typically most of the candidates attend two full days ITIL® training at
ATO (Accredited Training Organization) and take the paper based exam at the venue at
the end of the training.
Pre-requisites
The candidates are requested to go through the Trainings24x7 handbook at least 2
hours one day in advance of the scheduled training and on the first day of the training.
ITIL® Foundation 2011 Course Content Candidates will gain knowledge and
understanding in the following:
Service Management as a Practice
 Efficient development of new services and the improvement of existing services
 Good practice
 Functions, Roles and Processes
Service Strategy: overall business aims and expectations
 Types of Service Provision
 Service Portfolio Management
 Financial Management
 Demand Management

3.  Business case
Service Design: developing a solution to meet the needs of the
business
 Service Catalogue Management
 Supplier Management
 Service Level Management
 Availability Management
 Capacity Management
 IT Service Continuity Management
 Information Security Management
Service Transition: implementingservice designs so that service
operations can manage the services
 Service Asset and Configuration Management
 Change Management
 Knowledge Management
 Release and Deployment Management
Service Operation: day to day, business as usual activities
 Incident Management
 Problem Management
 Request Fulfillment
 Event Management
 Access Management
Functions: Service Desk, Technical Management, Operations
Management and Applications Management

4.  Continual Service Improvement: how to improve the cost effectiveness and
efficiency of service provision
 CSI Model
 Deming Cycle
What’s Included in the Training
 Trainings24x7 ITIL® 2011 Foundation Handbook
 Real ITIL® Foundation Exam on the 2nd Day of the Training
 Hard Copy ITIL® 2011 Foundation Training Attending Certificate
For ITIL Certification you may Visit: www.trainings24x7.com
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