1. User Management Got You Down?
Spiceworks to the Rescue!
Tabrez Syed

3. First: The Basics

4. Purchasing
You
Tickets
Inventory
People

5. Connect the dots
• Tie users to devices
• Set up Active Directory integration
• Set up charge codes
• Set up custom attributes

6. Have you downloaded an extension?

7. Powered by SpiceHeads
2,096 Reports
187 Plugins
1,322 Scripts
234 Language Packs

8. Build Your
Business Case

9. Weekly management report
Management weekly report
reports/1349
Yasaf Burshan

10. What is your incoming ticket pattern?
Ticket trend graph open
reports/945
Justin.Davison
Is the trend of incoming
tickets rising?

11. What have your techs done this week?
Admins overview this week
reports/2127
Dragos1970

12. When do you need to add another tech?
Ticket Open Historical
reports/2032
D_L_
This report shows number of
tickets still open at the end of
each day

13. Other good reports
Time to assignment of ticket Month end report
reports/1229 reports/1137
Ben.B Rossg
Tickets that breach SLA Invoice Helper
reports/2306 reports/2148
Dragos1970 Power Users

14. Related Plugins

15. How do you track your work?

16. Keeping Track of users

17. Do your users lock themselves out?

18. Find locked out users
• Checks Lockout time value
Locked Out Users
reports/2229
not null
gitrdone564
• Keep it on your dashboard

19. Who is coming up on being locked out?
Password Expiration
reports/2158
DC26

20. When did they last change their password?
User Last Passwd Changed
reports/1750
Tino Todino

21. Unlock users from People View

22. Related Plugin

23. Where is everybody logged on?
Who is logged on where
reports/1893
MattSMI

24. Instant employee directory
Employee List
reports/1848
Russ Cantrell

25. Find the email hoarders
Mailboxes 500MB+
reports/785
IT8166

26. What’s in your bag of tricks?

27. Make your
life easier

28. Armed & Ready

29. Misc
• Getting exchange 07 data into SW:
/scripts/show/382-exchange_push-ps1