1. Facilitating the Success of Identified Training
Needs

2.  Training needs should not be
ignored. All OHS related training
needs in particular need to be
addressed as soon as is
practicable. If there is not an
opportunity for immediate
training to take place, interim
measures need to be considered
that ensure the safety and
wellbeing of team members.

3.  Thus, proper training is required.
Certificate IV Frontline Management
courses provide lectures on how to
facilitate the success of identified
training needs.

4.  On the job
 Off the job
 Coaching
 Mentoring
 On site

5.  Distance education
 Online education
 Blended delivery (i.e. some face to
face and some distance
education)
 In simulated environments

6.  A learning strategy should be
implemented to ensure that team
members are aware of their learning
objectives, what training is going to
be implemented, the timeframe for
implementation and how it is going to
benefit the team members attending
the training as well as the organisation
as a whole.

7.  Mentoring is considered the
process whereby informal transfer
of knowledge or skills takes place
between a person with greater
knowledge on a subject and a
person who is perceived to have
less knowledge of the subject
matter.

8.  This is usually within the working
environment. It is considered
relative to career or professional
development and can take on a
formal or an informal structure.

9.  There is a common misconception
in the workplace that coaching
and mentoring are one and the
same. There are actually a
number of differences between
coaching, mentoring and even
instruction.

10. Coaching Mentoring Instruction
A coach will usually
focus more specifically
on a task or various
tasks.
Goals are clearly
identified
A mentor is usually
always working within
the organisation and
provides a general
ability to assist in the
long term
Deals with the
imparting of
knowledge

11. Coaching Mentoring Instructions
Coaching is usually
more technically
focussed therefore is
not a long term
relationship based
situation
A mentor will usually
be someone who has a
good working
knowledge of the
organisation and the
job role of the person
who is being mentored
Is usually delivered by
an instructor or trainer
Coaching is often
provided by way of
new employees being
allocated a buddy to
help them understand
their new job role
A mentor will usually
have the expertise to
be able to guide and
assist employees in a
broad range of
matters and situations
Refers to the
facilitating of learning
toward identified
objective

12. Coaching Mentoring Instructions
Coaches are often
formally trained
Goals are not always
clearly identified
Demonstration of a
skill
Coaching is usually a
short term relationship
Usually a long term
arrangement
Coaching is usually
action-oriented or
results-oriented
Mentoring is usually
process and
relationship oriented
Mentors are usually
good with people and
have good
organisational
knowledge but not
necessarily formally
trained

13.  Mentoring in the workplace is about helping
people in the organisation to further develop
their skills and grow within the organisation.
This usually occurs on a professional level
and sometimes on a personal level.

14.  It is a partnership between two people where
each individual has the opportunity to share
skills, grow and develop new skills and
enhance their current and professional skills.
 Mentoring occurs when where is an
opportunity for one person to learn from
another with more experience.

15.  A chance for the person being
mentored to receive feedback relating
to their job function
 A method of developing leadership
skills for the Mentor themselves

16.  A non threatening situation where the
person being mentored can share ideas or
concerns
 Mutual respect between the Mentor and the
person being mentored
 An opportunity for further learning (often
both the Mentor and the person being
mentored will learn something)

17.  Mentoring helps team members to
become more creative, develop insight
into their job roles, become better
colleagues and become more focused
on organisational goals and
objectives.

18.  Intellitrain offers courses in Certificate
IV Frontline Management for
Coordinators, Leading Hand,
Supervisors and Team Leaders.