Allen Medical International is an International Medical Group/International Medical Service Organization, corporately located in the United States, operating out of Los Angeles, Califoria. We have several supporing satellite operations and adminitrative offices in, Austria, China, Hong Kong, Idia, Idonesia, Italy, Mexico, Portugal, Spain, Trinidad and Tobago, and soon in the U.A.E. and the U.K.
We have over 175,000 medical providers and medical access points in over 200 countries and 40,000 cities and we are expanding to new regions on an on-going basis to meet the demands of patients, clients, and insurance companies worldwide.
We are proud to say that our physicians were trained at some of the top medical schools around the world; they are board certified and/or accredited, fully insured, and fully licensed to practice medicine within their domain countries.
We have a very unique program and the only one of it's kind. Our medical professionals are highly trained with many years of experience. We provide service to local and foreign nationals, expatriates, travelers, large corporations and their employees, internationl insurance companies and their members, and missionaries and their volunteers.
We pride ourselves in being the most efficient and easily accessible provider while supplying the highest quality medical assistance, emergency evacuation and repatriation services, and assistance services 24 hours per day, 7 days per week, including evenings, weekends and holidays.
We are available to provide you with the medical assistance you need at a moment's notice with safe, secure, and confidential medical care whenever you are in need!
For our providers, we supply the highest level of support to include; facility improvement & management programs, training & accreditations, patient volume increase, case management, medical softwares, new and/or enhanced facility design, financing, and development, medical equipment and other supplies, pharmaceutical products, and more...
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Allen Medical International Profile
1. ALLEN MEDICAL INTERNATIONALDIVISION OF: ALLEN MEDICAL HOUSECALLS INTERNATIONAL, INC., SISTER COMPANY OF: ALLEN MEDICAL GROUP, INC.
Company Profile
2. About Us
Our Corporate Structure
Allen Medical International is a division of Allen Medical
Housecalls International, Inc., a sister company of Allen
Medical Group, Inc.
We are a U.S. based organization. Our Corporate
Office is located in North Miami Beach, Florida and
Operations Office in Los Angeles, California. We have
additional satellite support office locations in Austria,
China, Hong Kong, India, Indonesia, Italy, Mexico,
Portugal, Spain, Trinidad and Tobago, Turkey, and
coming soon in the United Arab Emirates, and the United
Kingdom.
Our Experience:
Ø Allen Medical has been in business since 1994
Ø 21+ years in Medical Practice Development
and Management
Ø 8+ years in Medical House Calls
Ø 7+ years in International Patient Care,
Assistance & Third Party Administration
Our Staff
Our Founder, President and Chief Executive Officer is,
Ms. Avionne P. Allen-Singh.
We have 65 Corporate and Administrative staff
members working out of our US offices; 12 Medical
Directors strategically located globally covering each
corner of the globe; over 450 direct and contracted
multi-lingual staff members located around the world
with 246 spoken languages; 150,000+ medical access
points made up of 135,500+ hospitals, clinics,
physicians, air ambulances, pharmacies, laboratories,
and diagnostic centers that operate in over 200
countries worldwide.
3. Certified Member of:
“International Board of Medicine & Surgery”, &
“International Association of Risk Management in Medicine”
Membership & Certification
4. Vision and Mission
Ø Vision
Ø To be instrumental in global development and delivery of the highest quality International Medical
Assistance services, Patient Care programs, and top quality training, support, and guidance to our
global healthcare provider network. We thrive to be the best at what we do and the most respected
providers globally. Our ultimate goal is to assist patients with necessary medical resources, premium
care, hope, and a better quality life while away from home. We are personally committed to reviving
and modernizing patient services as well as providing a level of quality care not often seen these days.
Ø Mission
Ø Our goal is to continue to build our medical provider network to be one of the world’s largest most
comprehensive network all operated under one dynamic international medical group, and to be the
world’s finest and most superior in quality patient care. The continued success of this mission will supply
patients, international insurance companies and their members, and corporations and their employees
easy global access to medical providers a comprehensive suite of services. This will be accomplished by
establishing as many quality relationships with highly qualified credentialed and accredited healthcare
service providers in as many countries and cities as possible. Sustaining a sturdy business foundation
and following our unique and strategic business plan while supplying on-going support and working
together with our highly trained and experienced medical, administrative and management team all
play a major part in guaranteeing such success. This ensures that patients have options without
limitations and boundaries, a variety of their needs met and managed all within a medically safe and
comfortable environment, and ensures the best possible outcome and a speedy recovery.
5. TEAM - Allen Medical International, together with it’s multi-national, multi-lingual Global Medical, Administrative, and Management team provide the
highest level medical assistance services and support to expatriates, local and foreign nationals, travelers, and insurance companies worldwide.
GLOBAL MEDICAL TEAM - Our comprehensive Global Medical Team provides medical assistance around the clock through their clinics, hospitals, air
ambulances, ground ambulances, pharmacies, laboratories, diagnostic centers, house calls services, and telemedicine. Services are provided on-
demand and/or through scheduled appointments; from consultations and minor treatments to minor and major surgeries, organ transport,
emergency evacuations, repatriation and more. Our providers were highly trained in some of the world’s top-rated medical Universities. They
have in-depth knowledge and experience and are adherent to international standards of care. Our providers keep up-to-date with the most
current and innovative medical treatments and equipment while maintaining and delivering the highest level of professional medical care with
bedside manners of a classic doctor.
GLOBAL ADMINISTRATIVE TEAM - Our administrative team provides support to: patients, our medical team, insurance companies and their members,
and our corporate clients and their staff. They are available 24/7/365 with live access to our multi-lingual operators and support team that
speaks over 246 languages. They provide support and administrative functions such as: patient support, customer service, case management,
scheduling, care coordination, full TPA services, claims, billing and payments, and medical call centre services.
GLOBAL MANAGEMENT TEAM - Our management team handles overall company management and day to day operations. This involves: contracting;
provider networking & support; training & credentialing; human resources; client support; partnership relations; products & service development
& delivery; large case management; insurance company, medical assistance organization and TPA support; medical practice development &
management; hospital improvement & management; total medical business solution, HR training, coaching, development and management.
We have an extremely unique and essential product line that is constantly in demand and one which we hold in the highest regards. We pride
ourselves in delivering our product through efficiency, professionalism and by following an effective workflow. This process supports that delivery and
maintains the worldwide respect we have earn throughout our years in operation. Having such a workflow keeps our team in alignment which is critical
to ensure safe and effective patient care at the highest possible level.
We are consistently updating and enhancing our process to align with new products, services, patients’ and clients’ needs in order to keep up with
global health and economic changes and to preserve our high standards and the deep-seated partnership we have with our team and clients around
the world.
Our Team - What we do
6. Our Providers & Support
¨ We are an International Medical Group which consist
of over 150,000 medical access points including
135,500 hospitals, clinics, physicians, air ambulances,
pharmacies, laboratories, and diagnostic centers.
¨ We provide medical services, TPA services, assistance
services, emergency medical evacuation & repatriation
services to local and foreign nationals, expatriates,
international insurance companies and their members,
large corporate clients and their employees, business
and leisure travelers, medical tourists, and missionaries
and their volunteers.
¨ Currently our providers are located in over 200
countries worldwide and we are constantly expanding
throughout cities within each country to meet the on-
going global demands of patients, members, and our
clients.
¨ Due to the increase in global demands for additional
quality medical providers and services, we are
currently seeking providers in your region.
As a group, collaboratively we are very pro-active in creating & maintaining a
unified team with a strong bond with global consistency. We utilize a very hands-
on and all around goal-driven approach which helps maintain a very high level
of standards on a global scale. We support our providers with:
¨ Practice Development & Management
¨ Hospital Improvement & Service Enhancement Solutions
¨ Medical Service Product & Service Development
¨ Hospital Information System Software (“HIS”)
¨ Medical & Administrative Staff Training & Management
¨ Facility Training, Certification and Accreditation
¨ Developing & implementing Clinical & Administrative Policies & Procedures
¨ Risk Management & Safety Training
¨ Decreasing Expenses & Overall Operating Costs
¨ Medical Insurance Networking & Contracting
¨ Increasing Patient Volume
¨ Full Administrative Support
¤ Local In-house & Global Corporate Administrative Team Support
¤ Marketing
¤ Medical Claims Processing
¤ Case Management
¤ Patient Care coordination
¤ Coordination of projects
¤ Project Management & Support
¤ Providing necessary tools to operate & maintain a first class facility
Our Providers Team Support
7. Provider Inclusion Guidelines
¨ To ensure that we work with the highest
quality & some of the top providers
around the world we use a protocol with
specific inclusion guidelines. For example:
o Quality
o Physician/Hospital Credentials & Accreditation
o Procedure Offering
o HIPPA and/or other local medical compliance
o Pricing
o Brand
o Location
q Quality Maintenance:
o We provide quarterly assessments for early
detection of decreased quality. We provide re-
fresher & updated training in order to maintain
and constantly raise our providers overall
standards and credibility that helps our facilities
become recognized as a top medical provider in
their region, attract new patients worldwide, and
become a favorable choice as a preferred
provider of international insurance companies.
¨ In addition we also assess providers by
using “Quality Healthcare Indicators” such
as:
o Medical Procedure Volume
o Morality Rates
o Complication Rates
o Infection Rates
o Doctor to Patient Ratio
o Nurse to Patient Ratio
o Re-admission Rates
o Affiliations
o Availability of English Speaking and/or bi-lingual
Staff
o Technology & Equipment
o International Patient Services Department or
Specific Staff qualified to facilitate such services
8. Patient & Provider Services
International Medical
Assistance / Patient Care
Medical Tourism Medical Practice
Development
Medical Practice
Management
Doctors Office & House Call Visits Promote Procedures Market Analysis Consultation
Urgent & Emergency Room Care Advise on/helps select destination provider Strategic Planning &
Development
Practice Management
Hospitalization Arrange for/facilitate transmittal of relevant
medical information
Financial Assessment &
Planning
Marketing & Sales
Surgeries Arrange Telehealth with patient and facility Branding Staffing
Consultation Payment Collections & Disbursements New Product Development &
Delivery
Insurance & Government
Contracting
Diagnostic Arrange Medical & Travel Related Services New Department
Development
Third Party Administration (TPA)
Patient Escort Arrange for/facilitate aftercare Medical Equipment &
Pharmaceuticals
Patient Services & Customer
Support
Telemedicine Arrange for/facilitate flight, transfers &
accommodations
Marketing and Sales Technical Support
Travel and Assistance Services Facilitate administration of ERISA plan
medical travel option
Staffing and HR Training &
Support
Billing
Air Ambulance & Medical
Transport Services
Interface with all of the other relevant actors On-going Training Support Accounts Payable & Receivable
Repatriate & Emergency
Evacuation
Follow-up with patient after returning home Partnership /or Partnership
Arrangements
Networking and more…
9. Provider Service Areas
*This is a partial list only, please email us for full listings…
Ø *Provider Locations/Countries
Ø Afghanistan
Ø Argentina
Ø Australia
Ø Austria
Ø Belgium
Ø Bolivia
Ø Brazil
Ø Chili
Ø China
Ø Colombia
Ø Congo
Ø Costa Rica
Ø Croatia
Ø Cyprus
Ø El Salvador
Ø Fiji
Ø France
Ø Gambia
Ø Greece
Ø Guatemala
Ø Hong Kong
Ø Hungary
Ø India
Ø Indonesia
Ø Italy
Ø Jamaica
Ø Japan
Ø Jordan
Ø Malaysia
Ø Mexico
Ø Nepal
Ø Netherlands
Ø Nicaragua
Ø Panama
Ø Peru
Ø Portugal
Ø Romania
Ø Russia
Ø Serbia
Ø Singapore
Ø Slovenia
Ø South Africa
Ø Spain
Ø Sri Lanka
Ø St. Marteen
Ø South Korea
Ø Thailand
Ø Trinidad & Tobago
Ø Turkey
Ø UAE
Ø United Kingdom
Ø USA
Ø Venezuela
Ø Vietnam
11. Assistance Services
Ø Sample List Assistance Services
Ø Medical Emergency Evacuation/
Repatriation
Ø Repatriation of Mortal Remains
Ø Emergency Planning
Ø Medical Case Management
Ø Medical Screening
Ø Medical Assistance & Advice
Ø Medical Appointment & Referral
Ø Medical Second Opinion
Ø Travel Medicine Advice
Ø Prescription Dispatch
Ø Destination Information
Ø Vaccination Advice
Ø Claims Management
Ø Cost Containment
Ø Lost Passport/Wallet Support
Ø Relocation Assistance
Ø Spouse Job Placement Assistance
Ø Travel Security Advice
Ø Country Risk Information
Ø Crisis Response Planning
Ø Travellers/Expat Tracking
Ø Security Planning
Ø Secure Car & Driver
Ø Close Protection
Ø VIP & Executive Protection
Ø Kidnap & Ransom
Ø Political Security Evacuation
Ø Destination Risk Assessment
Ø Device Tracking
Ø Policy Consultancy
Ø Legal Support
Ø RMR
Ø and more…
12. Air Ambulance Assistance
Ø Sample List of Air Ambulance Services
Ø Air & Ground Ambulance
Ø Air Taxi
Ø Medical Escort
Ø Helsinki
Ø Organ Transport
Ø Offshore Operations
Ø Aerial Photo Shoot
Ø 24/7 Alarm Centre
Ø Bed to Bed Transfer
Ø Multi-patient Transfer
Ø Wing to Wing Transfer
Ø Air & Ground Coordination
Ø Medically-configured
LEARJET35s &60s
Ø Hospice Flights
Ø Repatriation for Acute & Long-
term Care
Ø Injured Soldiers, Military
Personnel & Veterans Transport
Ø Neonatal & Pediatric
Ø Burn & Wound
Ø Traumatic Brain Injuries
Ø Spinal Cord Injuries
Ø Status Post Trauma
Ø Organ Transplant Recipient
Ø High-risk Obstetrics
Ø Respiratory Illness
Ø Cancer Patients
Ø Ventilation Management
Ø Multiple Drips & IV
Ø Chest Tube Capabilities
Ø Telemetry Monitoring
Ø O2 Management
Ø Full Resuscitation
Ø Defibrillation, Cardioversion or
Transcutaneous Pacing
Ø Open or Closed Head Injury
Ø Physician & Medical Support
Team On-flight
13. Medical Tourism Procedures
Ø Sample List of Medical Tourism Procedures Offered
Ø Angioplasty
Ø Breast Implants
Ø Cornea
Ø Dental Implant
Ø Face Lift
Ø Gastric Bypass
Ø Gastric Sleeve
Ø Heart Bypass
Ø Heart Valve
Replacement
Ø Hip Replacement
Ø Hip Resurfacing
Ø IVF Treatment
Ø Hysterectomy
Ø Knee Replacement
Ø Lap Band
Ø Lasik
Ø Liposuction
Ø Spinal Fusion
Ø Retina
Ø Rhinoplasty
Ø Tummy Tuck
Ø and more…
14. International Medical Assistance Workflow
9. Invoice Settlement
8. Claims
7. Medical Notes & Invoice
6. Exam & Treatment
5. Patient Visit
4. Coordinate Care
3. Case Review
2. Collect Data
1. ContactØ Medical assistance
workflow for when
providing services to
our international tourist
patients, expatriates,
local & foreign
nationals, and
missionaries…
15. Medical Tourism Facilitation & Treatment Workflow
Ø Collaboration with
optimal care
coordination from
Beginning to End!
1. Contact 2. Collect Data 3. Diagnosis
4. Video
Consultation 5. Visit Plan
6. Medical Exam
with Local Physician
7. Local Physician
Approves
Treatment
8. Agreement of
Medical Service
9. Assist with Visa
& Travel &
Accommodations
10. Reservations
11. Patient Arrival 12. Airport Pick-up 13. Hospitalization
14. Medical Exam
& Consultation
15. Treatment
(Surgery)
16. Recovery17. Discharge18. Tour19. Follow-up
20. Patient Return
Home
21. Patient Follow-
up with Local
Physician
16. Key Personnel
• Avionne P. Allen-Singh
• aallen@allenmedicalinternational.com
Founder, President &
Chief Executive Officer
• Rodrigo Vargas-Herrera, M.D.
• rvargas@allenmedicalinternational.com
Medical Director -
Central America
• Eric A. Bailey
• ebailey@allenmedicalgroup.com
Chief Financial Officer
• Marijan Gjukić, MD
• mgjukic@allenmedicalinternational.com
Medical Director - Europe
• Filipe Basto, MD, MHA, FACP, CTropMed
• frbasto@allenmedicalinternational.com
Medical Director - Portugal
• Linda Then
• lthen@allenmedicalinternational.com
Business Development
Manager - Asia
17. Contact Information
Corporate /Operations Office - USA Operations Office - Europe Operations Office - Asia
13106 Riverside Drive
Sherman Oaks, (Los Angeles) CALIFORNIA 91423
USA
Paracelsusgasse 9
1030 Wien
AUSTRIA
Shenzhen- 518000
CHINA
USA EUROPE ASIA
Phone
+1 (818) 698-8444
Phone
+43 664 4386474
Phone
+86 138 2375 4953
Fax
+1 (818) 698-8434
Fax
+43 1 817 4955 3735
E-mail
lthen@allenmedicalinternational.com
General Global Contact
Global Email
info@allenmedicalinternational.com
Company Website
www.allenmedicalinternational.com
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Skype
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