ITSM ROI - Delivering Business Value Fast
•Download as PPTX, PDF•
1 like•2,710 views
To view the full slidedeck and the on demand recording of the webinar, visit www.axiossystems.com/itsm-roi In this webinar, George Spalding (Executive VP, Pink Elephant), and Joe Beighley (Business Solutions Consultant, Axios Systems) explore the ROI that IT and the business can achieve with more effective ITSM software and practices.
Recommended
Recommended
More Related Content
Viewers also liked
Viewers also liked (7)
More from Axios Systems
More from Axios Systems (19)
Recently uploaded
Recently uploaded (20)
ITSM ROI - Delivering Business Value Fast
- 1. Axios Systems Webinar Blog.axiossystems.com @Axios_Systems Axios on LinkedIn im@axiossystems.com George Spalding Executive Vice President Pink Elephant Joe Beighley Business Solutions Consultant Axios Systems “ITSM ROI – Delivering Business Value Fast” #ITSM #ROI Axios | 1
- 2. Axios | 2 Why you need to think about the ROI of ITSM? Because… Budget Cuts Outsourcing and
- 3. Axios | 3 Reduced IT Ops Costs Business User SatisfactionReduce Business Outages Reduced Risk/Cost Avoidance What does ROI mean in ITSM?
- 4. Axios | 4 Outages are BAD… and definitely avoidable costs
- 5. Axios | 5 People Cause Outages • 80% of unplanned outages are due to ill- planned changes made by administrators (operations staff) or developers (Source: ITPI Visible Ops) • 60% of availability and performance errors are the result of misconfigurations. The little changes made to the environment and system configuration parameters all the time. (Source: EMA) • Through 2015, 80% of outages impacting mission-critical services will be caused by people and process issues, and more than 50% of those outages will be caused by change/configuration/release integration and hand-off issues (Source: Gartner)
- 6. Axios | 6
- 7. Axios | 7 Outages Cost Money • A USA Today survey of 200 data center managers found that over 80% of these managers reported that their downtime costs exceeded $50,000 per hour. For over 25%, downtime cost exceeded $500,000 per hour • 1 out of 10 companies said they need greater than 99.999% availability (Information and Intelligence Corp) • $46 Million in employee cost per year lost in downtime for Fortune 500 companies (Dunn & Bradstreet) • Downtime costs $42,000 per hour (Gartner) • Data Center downtime costs $5600 per minute (Ponemon Institute) Throwing money down the can
- 8. Axios | 8 Outages Kill Productivity • Downtime can reach 87 hours per year cumulatively (Source: Gartner) • Average Outage Period is 200 minutes for full restoration (Source: ITPI) Frustration!
- 9. Axios | 9 Outages Impact Revenue • $26.5 Billion in lost revenue per year (Source: Information Week) • On average businesses lose between $84,000 and $108,000 (USD) for every hour of IT system downtime • Disruption in the supply chain may expose the business to damages and can impact shareholder value • Not to mention the impact on Reputation, Brand and Customer Loyalty Outages drain revenue
- 10. Axios | 10 Outages Impact Brand Loyalty
- 11. Axios | 11 ROI of ITSM • How many minutes @ $5600/minute will it take to pay for your ITSM program? Time is money
- 12. Axios Systems Webinar Blog.axiossystems.com @Axios_Systems Axios on LinkedIn im@axiossystems.com George Spalding Executive Vice President Pink Elephant Joe Beighley Business Solutions Consultant Axios Systems “ITSM ROI – Delivering Business Value Fast” #ITSM #ROI Axios | 12 To see the rest of this slidedeck and view the on demand recording of the webinar, visit axiossystems.com/itsm-roi