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18-19
Novembre
2010Firenze
    Stazione Leopolda




        www.buytourismonline.com
Segreteria organizzativa / Secretariat




Sponsor




Si ringrazia / Thanks to
Coffee station
                              Lunch zone




                                                                                                                                                                                     Main hall




                                                                                                                                                                                                                                                     Market place




                                                                                                                                                                                                                                                                                                                Registration area

                                                                                                                                                                                                                                                                                                                                                  Cloakroom
                                                                                                                                                                                          B.T.O. Buy Tourism Online - 18_19 novembre 2010
                                           B                                                                                                                             uscita di sicurezza                                                  uscita di sicurezza                             uscita di sicurezza
                                                                                                                                                                                                                                                                                                                                       CABINA
                                                                                                                                                                                                                                                                                                                                      ELETTRICA                  cloakroom
                                                                                   400
                                                                                                                                                                                                                                                                                                                                    stampa     espositori            visitatori




                                                                                                                                                                                                                                                                                                                                                                                    Main Entrance
                                                                                                                                                                                                                                                                                                          300
                                                                                         podio                                                                                                                                                                                                                                               gobos per segnaletica




                                                                                          1200
                                                                                                                                                                                                                                                                    2400




                                                                                                                                                                                                                              80
                                                                                                                                                                                                                     109,45
       800
1200




                                                                                                                                                                                                                                                                                                                                                                        uscita di
                                                                                                                                                                                                                                                                                                                                                                        sicurezza
                                                                                                                                                                                                  UFFICI SCUOLA FERROVIARIA                                                UFFICI SCUOLA FERROVIARIA
                                               MAGAZZINO F.S.                                                   lavello
                                                (DISMESSO)                               macchina ghiaccio
                                                                                                                          lavastoviglie
                                                                                                 tavolo armadiato
                                                                                                                                 piano lavoro




                                                                                                    proiezione cappa
                                                                                                       aspirazione
                                                                                                                                     lavello




                                                                                                                                                Media & Interview area
             Training rooms




                                                            Speakers/Press rooms




                                                                                                                                                                                                                                   Exhibition area
Market Place
 WoTif.coM                      MP1    HoTuSa                           MP20
 www.wotif.com                         www.hotusa.com

 iTaliarESErvaTion              MP2    HoTEl.info                       MP21
 www.italiareservation.it              www.hotel.info

 iniTalia                       MP3    DiScovErToScanaToDay             MP22
 www.initalia.it                       www.discovertoscanatoday.com

 DiMorE D’Epoca                 MP4    WHoTElS.iT                       MP23
 www.dimoredepoca.it                   www.whotels.it

 prograMMa iTalia T.o.          MP5    DivErSaMEnTEagibilE              MP24
 www.pritalia.it                       www.diversamenteagibile.it

 orbiTz WorlDWiDE               MP6    proMo firEnzE - HEliaToraS TravEl MP25
 www.orbitz.com                        www.heliatorastravel.gr

 ToScaniTy                      MP7    proMo firEnzE - SonnEnklar.Tv MP26
 www.toscanity.com                     www.sonnenklar.tv

 EcoWorlDHoTEl                  MP8    proMo firEnzE - kunEnE viaggi    MP27
 www.ecoworldhotel.com                 www.kuneneviaggi.com

 HoMEliDayS                     MP9    proMo firEnzE - nEapoliS group T.o. MP28
 www.homelidays.it                     www.neapolisgroup.it

 aTrapalo                       MP10   proMo firEnzE - Scoop TravEl     MP29
 www.atrapalo.com                      www.scooptravel.it

 culTuzz                        MP11   bEnESSErEviaggi                  MP30
 www.cultuzz.com                       www.benessereviaggi.it

 bEDanDbrEakfaSTMania.coM MP12         viaggiTu                         MP31
 www.bedandbreakfastmania.com          www.viaggitu.com

 TuScanypaSS/SaiMicaDovE        MP13   WorlDaMErica                     MP32
 www.tuscanypass.com                   www.worldamerica.com

 albErgHiETuriSMo               MP14   bEDanDbrEakfaST.Eu               MP33
 www.alberghieturismo.it               www.bedandbreakfast.eu

 Sviluppo TuriSMo iTalia        MP15   HoTElyo                          MP34
 www.sviluppoturismoitalia.it          www.hotelyo.it

 HoTElgo                        MP16   iTalyiTalia                      MP35
 www.hotelgo.it                        www.italyitalia.com

 MarTial arTS HoTElS            MP17   vacanzE cEnTro bEnESSErE MP36
 www.martialartshotels.it              www.vacanzecentrobenessere.it

 rooM TraDE                     MP18
 www.room-trade.com

 ExpEDia/vEnErE                 MP19
 www.expedia.com
Market Place


   Vacanze Centro              Diversamente                            BedandBreakfast
       Benessere MP         MP Agibile                              MP Mania
                  36        24                                      12

         ItalyItalia             Whotels.it                              Cultuzz
                            MP                                      MP




                                                    MAIN HALL
                       MP
                       35   23                                      11

          Hotelyo              Discover                                  Atrapalo
                       MP   MP Toscana Today                        MP
                       34   22                                      10

Bedandbreakfast.eu               Hotel.info                              Homelidays
                       MP   MP                                      MP
                       33   21                                       9

     WorldAmerica                Hotusa                                  EcoWorldHotel
                       MP   MP                                      MP
                       32   20                                       8

          Viaggitu               Expedia/                                Toscanity
                       MP   MP   Venere                             MP
                       31   19                                       7

   Benessereviaggi               Room Trade                              Orbitz worldwide
                       MP   MP                                      MP
                       30   18                                       6

     Promofirenze                Martial Arts Hotels                     Programma Italia
      Scoop Travel MP       MP                                      MP   T.O.
                   29       17                                       5

     Promofirenze                Hotelgo                                 Dimore d’Epoca
Neapolis Group T.O. MP      MP                                      MP
                    28      16                                       4
                                                    MAIN ENTRANCE




     Promofirenze                Sviluppo                                InItalia
     Kunene viaggi MP       MP   Turismo Italia                     MP
                   27       15                                       3

     Promofirenze                Alberghieturismo                        Italiareservation
     Sonnenklar.tv MP       MP                                      MP
                   26       14                                       2

     Promofirenze                TuscanyPass/                            Wotif.com
  Heliatoras Travel MP      MP   Saimicadove                        MP
                    25      13                                       1
DAY ONE                                          18 Novembre 2010
(Main Hall)




  9.00 – 9.30     Apertura lavori e saluto ai partecipanti
                  Cristina Scaletti - ASSeSSore Al turiSmo
                  regione toSCAnA

  9.30 – 10.30    Apertura e mobilità nella società del nuovo millennio.
                  Viaggio in un decennio di cambiamenti.
  relatore        monica Fabris - gPF®

  10.30 – 10.45   Speaker per un giorno (1)

  10.45 – 12.45   revenue management 3.0
  Moderatore      Patrick landman - XotelS
  relatori        Alberto ravenna - teAmWorK
                  Brendan may - iDeAS
                  rex Demanser - KemPinSKi
                  Shawn Jereb - orient eXPreSS
                  Shayne Paddock - ZDireCt

  12.45 – 13.00   Speaker per un giorno (2)


  PauSa PRanzo


  14.00 – 15.00   Strategie social per l’ospitalità
  relatore        Josiah mackenzie - hotel mArKeting StrAtegieS
                  A seguire marco montemagno intervisterà Josiah mackenzie

  15.00-15.15     Speaker per un giorno (3)
15.15 – 16.30   il turismo si sposta sulla telefonia mobile
Moderatore      mirko lalli - FonDAZione SiStemA toSCAnA
relatori        Des o’mahoney - BooKASSiSt
                Fabrizio Pappalardo - CiSCo
                massimiliano Ventimiglia - h-Art
                Fiamma Petrovich - CommStrAtegy

16.30-18.00     Da siti di recensione a social network: come farsi una
                ‘reputazione’ online
Moderatore      giancarlo Carniani - Bto eDuCAtionAl
relatori        roberto Frua - triPADViSor
                giulia eremita - triVAgo
                georg Ziegler - holiDAyCheCK
                michele Aggiato - ZooVer
                ronald Friedlander - reVieWPro

18.00-18.30     cerimonie di premiazione
                triPADViSor ChoiCe AWArDS
                AgenZiA Per il turiSmo Di FirenZe: “FirenZe,
                terrAZZA Con ViStA - A rooF With A VieW”

                “WebToscanacocktail”
                Sponsor: Apt-Agenzia per il turismo di Firenze
                & FCB-Firenze Convention Bureau
DAY ONE                                      18th November 2010
(Main Hall)




  9.00 – 9.30     Welcome and opening Speech
                  Cristina Scaletti - DePuty mAJor in touriSm
                  regionAl goVernAment oF tuSCAny

  9.30 – 10.30    openness and Travels in the Third-Millennium Society:
                  Ten years of changes
  Speaker         monica Fabris - gPF®

  10.30 – 10.45   Speaker of a day (1)

  10.45 – 12.45   revenue Management 3.0
  Moderator       Patrick landman - XotelS
  Speakers        Alberto ravenna - teAmWorK
                  Brendan may - iDeAS
                  rex Demanser - KemPinSKi
                  Shawn Jereb - orient eXPreSS
                  Shayne Paddock - ZDireCt

  12.45 – 13.00   Speaker of a day (2)


  LunCH BREaK


  14.00 – 15.00   Social and blog Strategies for Hotels
  relatore        Josiah mackenzie - hotel mArKeting StrAtegieS
                  Following the presentation marco montemagno will interview
                  Josiah mackenzie

  15.00-15.15     Speaker of a day (3)
15.15 – 16.30   Mobile better Tourism
Moderator       mirko lalli - FonDAZione SiStemA toSCAnA
Speakers        Des o’mahoney - BooKASSiSt
                Fabrizio Pappalardo - CiSCo
                massimiliano Ventimiglia - h-Art
                Fiamma Petrovich - CommStrAtegy

16.30-18.00     building a reputation strategy.
                reviews sites are going social
Moderator       giancarlo Carniani - Bto eDuCAtionAl
Speakers        roberto Frua - triPADViSor
                giulia eremita - triVAgo
                georg Ziegler - holiDAyCheCK
                michele Aggiato - ZooVer
                ronald Friedlander - reVieWPro

18.00-18.30     awards ceremony
                triPADViSor ChoiCe AWArDS
                AgenZiA Per il turiSmo Di FirenZe: “FirenZe,
                terrAZZA Con ViStA - A rooF With A VieW”

                “WebToscana cocktail”
                Sponsor: Apt-Agenzia per il turismo di Firenze
                & FCB-Firenze Convention Bureau
DAY twO                                           19 Novembre 2010
(Main Hall)




  9,00-9,15       Speaker per un giorno (4)

  9.15 – 10.30    etourism revolutions
  relatore        Dimitrios Buhalis
                  a seguire Rodolfo Baggio intervisterà Dimitrios Buhalis

  10.30 – 10.45   Speaker per un giorno (5)

  10.45 – 11.45   Dopo il viaggio low cost il viaggio ‘no cost’ ?
                  Presentazione ricerca - Wtm magazine
  relatori        giovanna manzi - BeSt WeStern itAliA
                  gianluca Arnesano - FroZenFrogS

  11.45 – 13.00   motori di ricerca e viaggi: fine della ricerca imparziale?
  Moderatore      Sergio Annaratone - eASyCom
  relatori        marco Baldan - noZio
                  robert Julian Smith - eVolS
                  roberto Brenner - google
                  michael Simon - hrS
                  lido loveri - Venere




  PauSa PRanzo


  14.00 – 14.15   Speaker per un giorno (6)
14.15-15.30     il cecchino miope
Moderatore      roberta milano - Bto eDuCAtionAl
relatori        Andrea ruggeri - ghnet turiSmo
                Claudio Velardi - reti
                Paolo iabichino - ogilVy

15.30 – 16.15   Siamo Agenti di Viaggio: usiamo internet
Moderatore      Paolo mezzina - trAVelPeoPle
relatori        Francesco granese - ASSotrAVel
                nuccia Faccenda - iSAlei
                luigi Porro - eDreAmS
                mikaela Bandini - ViAggi Di ArChitetturA

16.15-17.30     nuovi orizzonti social per il turismo: oltre la ricerca on line
relatori        gianluca Diegoli - [mini]mArKeting
                Claudio Vaccaro - SoCiAlWAre
                Jerome touze - WAyn
                Francesca mortari - youtuBe

17.30           Conclusioni e saluti
                Vasco galgani - PreSiDente CAmerA
                Di CommerCio FirenZe
DAY twO                                     19th November 2010
(Main Hall)




  9,00-9,15       Speaker of a day (4)

  9.15 – 10.30    eTourism revolutions
  Speaker         Dimitrios Buhalis
                  Following the presentation Rodolfo Baggio will interview
                  Dimitrios Buhalis

  10.30 – 10.45   Speaker of a day (5)

  10.45 – 11.45   after low-cost Travelling, “no-cost” Travelling?
                  Search by Wtm magazine
  Speakers        giovanna manzi - BeSt WeStern itAliA
                  gianluca Arnesano - FroZenFrogS

  11.45 – 13.00   Search Engines are going travel: End of the fair search?
  Moderator       Sergio Annaratone - eASyCom
  Speakers        marco Baldan - noZio
                  robert Julian Smith - eVolS
                  roberto Brenner - google
                  michael Simon - hrS
                  lido loveri - Venere


  LunCH BREaK


  14.00 – 14.15   Speaker of a day (6)
14.15-15.30     The Myopic Sniper
Moderator       roberta milano - Bto eDuCAtionAl
Speakers        Andrea ruggeri - ghnet turiSmo
                Claudio Velardi - reti
                Paolo iabichino - ogilVy

15.30 – 16.15   We are Travel agents: We use the internet
Moderator       Paolo mezzina - trAVelPeoPle
Speakers        Francesco granese - ASSotrAVel
                nuccia Faccenda - iSAlei
                luigi Porro - eDreAmS
                mikaela Bandini - ViAggi Di ArChitetturA

16.15-17.30     Driving Travel business: Social or Search?
Speakers        gianluca Diegoli - [mini]mArKeting
                Claudio Vaccaro - SoCiAlWAre
                Jerome touze - WAyn
                Francesca mortari - youtuBe

17.30           conclusions and greetings
                Vasco galgani - PreSiDent oF ChAmBer
                oF CommerCe oF FlorenCe
DAY ONE                                                18 Novembre 2010
(Salette formazione)


  REVENUE ROOM
  9.40-10.30      La videoesperienza nella comunicazione social:
                  modelli che cambiano, opportunità che nascono
  Sponsor         CISCO

  10.40-11.40     Innovare per competere: Mobile web 2.0 e turismo in toscana
  Sponsor         BASIS INFORMAtION tECHNOLOGY

  14.10-15.00     Le 3 F di FISHEYES
  Sponsor         FISHEYES

  15.10-16.00     Uomini e tecnologie: il PMS come unico strumento per fare Revenue
  Sponsor         GEStIONE ALBERGO


  WEB ROOM
  9.40 - 10.30   Hotel web 2.0 Marketing Strategy
  Sponsor        QNt HOSPItALItY (I)

  10.40-11.40    Benchmarking
  Sponsor        FONDAZIONE SIStEMA tOSCANA, GHNet, BtO EDUCAtIONAL

  11.50-12.50    il viaggiatore che disintermedia: chi è e quali sono
                 i nuovi strumenti per raggiungerlo
  Sponsor        NOZIO

  14.10-15.00    Misurare i risultati - Google Analytics e analisi dei trend
                 [Basic training]
  Sponsor        GOOGLE (I)

  15.10-16.00    Gli Eventi Culturali come leva per promuovere la toscana
  Sponsor        SAIMICADOVE.it tUSCANYPASS.com
DISTRIBUTION ROOM
9.40-10.30      Costruire e gestire un rapporto con il cliente via e-mail marketing
Sponsor         CONtACt LAB

10.40-11.40     Differenziarsi per migliorare le proprie vendite!
Sponsor         EXPEDIA (I)

11.50-12.50     Destination Management
Sponsor         EXPEDIA (II)

14.10-15.00     Come raggiungere una clientela mondiale attraverso
                la diversificazione delle vendite online
Sponsor         ORBItZ

15.10-16.00     XSEO
Sponsor         XENIA LAB



SOCIAL NETWORK ROOM
9.40-10.30      L’ottimizzazione nella distribuzione elettronica per i piccoli alberghi
Sponsor         tRAVELCLICK

10.40-11.40     Social Media for Business
Sponsor         AUGMENDY

11.50-12.50     Un turismo in 3D
Sponsor         ZOES.it

14.10 - 15.00   Promozione integrata tra click e touch! Un nuovo canale ufficiale
                su touch Screen Full-HD a 16:9
Sponsor         CONNECtIS wEB

15.10-16.00     Iperbooking, il booking engine & channel manager
                innovativo per l’hotel
Sponsor         IPERBOOKING/IPER.NEt
DAY ONE                                           18th November 2010
(training Rooms)


  REVENUE ROOM
  9.40 - 10.30 am   Video experience in the social communication:
                    models that change, opportunities that arise
  Sponsor           CISCO

  10.40 - 11.40 am Innovating to compete: Mobile web 2.0 and tourism in tuscany
  Sponsor          BASIS INFORMAtION tECHNOLOGY

  2.10 - 3.00 pm    the 3 F of FISHEYES
  Sponsor           FISHEYES

  3.10 - 4.00 pm    Men and technologies: PMS as the only way to make Revenue
  Sponsor           GEStIONE ALBERGO




  WEB ROOM
  9.40 - 10.30 am   Hotel web 2.0 Marketing Strategy
  Sponsor           QNt HOSPItALItY (I)

  10.40 - 11.40 am Benchmarking
  Sponsor          FONDAZIONE SIStEMA tOSCANA, GHNet, BtO EDUCAtIONAL

  11.50 - 12.50 am traveler who disintermediates: who is and which are
                   the new tools to reach him?
  Sponsor          NOZIO

  2.10 - 3.00 pm    Measuring the results - Google Analytics and trend analysis
                    [Basic training]
  Sponsor           GOOGLE (I)

  3.10 - 4.00 pm    Cultural Events to use to promote tuscany
  Sponsor           SAIMICADOVE.it tUSCANYPASS.com
DISTRIBUTION ROOM
9.40 - 10.30 am   Create and mantain a relationship with the customer
                  via e-mail marketing
Sponsor           CONtACt LAB

10.40 - 11.40 am Be different to improve your sales!
Sponsor          EXPEDIA (I)

11.50 - 12.50 am Destination Management
Sponsor          EXPEDIA (II)

2.10 - 3.00 pm    How to reach a worldwide customer through
                  online sales diversification
Sponsor           ORBItZ

3.10 - 4.00 pm    XSEO
Sponsor           XENIA LAB


SOCIAL NETWORK ROOM
9.40 - 10.30 am   the optimization in the electronic distribution for small hotels
Sponsor           tRAVELCLICK

10.40 - 11.40 am Social Media for Business
Sponsor          AUGMENDY

11.50 - 12.50 am tourism in 3D
Sponsor          ZOES.it

2.10 - 3.00 pm    Integrated promotion between click and touch!
                  A new official channel on touch Screen Full HD 16:9
Sponsor           CONNECtIS wEB

3.10 - 4.00 pm    Iperbooking, the innovative booking engine & channel
                  manager for hotels
Sponsor           IPERBOOKING/IPER.NEt
DAY twO                                                19 Novembre 2010
(Salette formazione)


  REVENUE ROOM
  9.10-10.00       Integrazione & Distribuzione nel Revenue On-Line nel 2010
  Sponsor          FAStBOOKING

  10.10-11.00      Revenue Management nell’era di Internet
  Sponsor          GECO Consulenze

  11.10-12.00      Disintermediare intermediando: tecnologie, attività e ...
  Sponsor          BLAStNESS

  12.10-13.00      Scenari di integrazione tra PMS e canali di distribuzione
                   elettronica tra protezionismo e libertà di scelta
  Sponsor          SERENISSIMA INFORMAtICA

  14.10-15.00      Il Revenue in pratica
  Sponsor          PARItY RAtE

  15.10 - 16.00    10 regole d’oro per incrementare la ventita con le OLtA
  Sponsor          LASt MINUtE


  WEB ROOM
  9.10-10.00      Organizzazione, Realizzazione e Utilizzo di un Servizio
                  Fotografico nell’Hotellerie
  Sponsor         HOtEL PHOtOGRAPHY

  10.10-11.00     Il booking online di FreshCreator
  Sponsor         FRESHCREAtOR

  11.10-12.00     Unconventional meetings
  Sponsor         FIRENZE CONVENtION BUREAU

  12.10-13.00     Hotel Brand Reputation
  Sponsor         QNt HOSPItALItY (II)

  14.10-15.00     Aumentare il traffico o migliorare la conversione?
  Sponsor         BABOtEL

  15.00-16.00     Google Adwords - Funzionalità avanzate di utilizzo di Google
                  Adwords. [Advanced training]
  Sponsor         GOOGLE (II)
DISTRIBUTION ROOM
10.10-11.00      Revenue Management o Dynamic Pricing?
Sponsor          HOtELSOLUtIONS

11.10-12.00      Creare una relazione stabile
Sponsor          EVOLS

12.10-13.00      3rd party distribution versus direct!
Sponsor          BOOKASSISt

14.10-15.00      Costruire offerte ad alta definizione.
Sponsor          SEStANtE

15.10 - 16.00    …e venerdì pesce! Percorso & confronto per orientarsi
                 nell’era del travel 3.0
Sponsor          ACCURAtE


SOCIAL NETWORK ROOM
9.10-10.00      Best western e il web - Strategia di una catena di albergatori
Sponsor         BESt wEStERN ItALIA

10.10-11.00     A Pratical Guide: How to Drive Revenue Growth Show by Proactively
                Managing Your On Line Reputation
Sponsor         reviewPRO

11.10-12.00     Le applicazioni turistiche per iPad/iPhone
Sponsor         DAtAPORt (APPLE)

12.10-13.00     Flickr - the eye of the world
Sponsor         YAHOO!

14.10-15.00     Recensioni di hotel:veri fattori di successo per prenotazioni
                e soddisfazione dell’ospite
Sponsor         HOLIDAYCHECK

15.00-16.00     Reputazione online - Come monitorarla, influenzarla
                e sfruttarla per il proprio business
Sponsor         ZOOVER
DAY twO                                           19th November 2010
(training Rooms)


  REVENUE ROOM
  9.10 am - 10.00 am Integration & Distribution in the 2010 On-Line Revenue
  Sponsor            FAStBOOKING

  10.10 am - 11.00 am Revenue Management in the Internet era
  Sponsor             GECO CONSULENZE

  11.10 am - 12.00 am How to intermediate by disintermediating: technologies,
                      operations and ...
  Sponsor             BLAStNESS

  12.10 am - 1.00 pm Integration sceneries between Pms and electronic distribution
                     channels between protectionism and freedom of choice
  Sponsor            SERENISSIMA INFORMAtICA

  2.10 pm - 3.00 pm the Revenue
  Sponsor           PARItY RAtE

  3.10 pm - 4.00 pm 10 golden rules to boost sales with OLtA
  Sponsor           LASt MINUtE


  WEB ROOM
  9.10 am - 10.00 am Organization, Implementation and Use of a Photo Shoot
                     in the Hotellerie
  Sponsor            HOtEL PHOtOGRAPHY

  10.10 am - 11.00 am the FreshCreator booking online
  Sponsor             FRESHCREAtOR

  11.10 am - 12.00 am Unconventional meetings
  Sponsor             FIRENZE CONVENtION BUREAU

  12.10 am - 1.00 pm Hotel Brand Reputation
  Sponsor            QNt HOSPItALItY (II)

  2.10 pm - 3.00 pm Increase traffic or improve the conversion?
  Sponsor           BABOtEL

  3.00 pm - 4.00 pm Google Adwords - Advanced Features of Google Adwords.
                    [Advanced training]
  Sponsor           GOOGLE (II)
DISTRIBUTION ROOM
10.10 am - 11.00 am Revenue Management or Dynamic Pricing?
Sponsor             HOtELSOLUtIONS

11.10 am - 12.00 am Create a stable relationship
Sponsor             EVOLS

12.10 am - 1.00 pm 3rd party distribution versus direct!
Sponsor            BOOKASSISt

2.10 pm - 3.00 pm Create offers in high definition!
Sponsor           SEStANtE

3.10 pm - 4.00 pm ... fish on Friday! Path & comparison to find orientation
                  in thetravel Era 3.0
Sponsor           ACCURAtE




SOCIAL NETWORK ROOM
9.10 am - 10.00 am Best western and the web: strategy of an hotel chain
Sponsor            BESt wEStERN ItALIA

10.10 am - 11.00 am A Pratical Guide: How to Drive Revenue Growth Show
                    by Proactively Managing Your On Line Reputation
Sponsor             reviewPRO

11.10 am - 12.00 am tourism applications for iPad/iPhone
Sponsor             DAtAPORt (APPLE)

12.10 am - 1.00 pm Flickr - the eye of the world
Sponsor            YAHOO!

2.10 pm - 3.00 pm Hotel Reviews: real success factors for reservations
                  and guest satisfaction
Sponsor           HOLIDAYCHECK

3.00 pm - 4.00 pm Online reputation. How to monitor, influence and exploit it
                  for your business
Sponsor           ZOOVER
Espositori / Exhibitors
  TravEl iTaly cHannEl             a1    SErEniSSiMainforMaTica                b7
  www.travelitalychannel.com             www.serinf.it
  EvolS                            a2    blaSTnESS                             b8
  www.evols.it                           www.blastness.com
  pariTy raTE                      a3    SaiMicaDovE.iT                        b9
  www.parityrate.com                     TuScanypaSS.coM
  TravElclick                      a4    www.tuscanypass.com
  www.travelclick.net                    faS iTalia                           b10
  bookaSSiST                       a5    www.forniture-alberghiere.biz
  www.bookassist.org/it                  ciSco                                 c2
  grancanaria                      a6    www.cisco.com/it
  www.grancanaria.com                    augMEnDy                              c3
  alfEra                           a7    www.augmendy.it
  www.alfera.it                          fiSHEyES                              c4
  iTaly booking HoTElS             a8    www.fisheyes.it
  www.italybookinghotels.it              baSiS inforMaTion TEcHnology c5
  nozio                            a9    www.basisgroup.com
  www.nozio.com                          QnT HoSpiTaliTy                     c6/c7
  accuraTE                         a10   www.qnt.it
  www.hotelaccurate.com                  gEco                                  c8
  HoTEl.info                       a11   www.gecoconsulenzealberghiere.com
  www.hotel.info                         faSTbooking                           c9
  conTacTlab                       a12   www.fastbooking.net
  www.contactlab.it                      SESTanTE                             c10
  caMEra Di coMMErcio Di firEnzE   a13   www.sestante.net
  www.fi.camcom.it                       HoTElSoluTionS                       c11
                                         www.hotelsolutions.it
  ToScana proMozionE               a13
  www.toscanapromozione.it               connEcTiS                            c12
                                         www.connectisweb.com
  aDa                              a14
  www.adatoscana.com                     ExpEDia/vEnErE                       c13
                                         www.expedia.com
  Skal                             a14
  www.skaltoscana.com
                                         gESTionEalbErgo                      c14
                                         www.gestionealbergo.it
  HoliDaycHEck                     b1
  www.holidaycheck.it
                                         vEnEziaSi                            c15
                                         www.venezia.com
  SiMplEDiSTribuTion by ErevMax b2
  www.simpledistribution.com             apT                                  c16
                                         www.firenzeturismo.it
  xEnialab                         b3
  www.xenialab.ch                        firEnzE convEnTion burEau            c16
                                         www.conventionbureau.it
  frESHcrEaTor                     b4
  www.freshcreator.com                   albErgHiETuriSMo.iT                  c17
  ipEr.nET                         b5    conSoDaTa
  www.iper.net                           www.alberghieturismo.it
  orbiTzWorlDWiDE                  b6
  www.orbitz.com
Exhibition Area
        ADA/Skal                                Alberghieturismo.it/
                     A14                                 ConsoData C17


   Cam. Comm. FI/                                              APT/
          Toscana A13                                       Firenze C16
      Promozione                                 Convention Bureau

      Contact Lab                                          VeneziaSi
                     A12                                                C15


        Hotel.Info                                 GestioneAlbergo
                     A11                                                C14


                                                            Expedia/
                                                             Venere C13


        Accurate                 Fas Italia                Connectis
                     A10   B10                                          C12


            Nozio                Saimicadove.it        HotelSolutions
                     A9    B9    TuscanyPass.com                        C11


     Italy Booking               Blastness                  Sestante
            Hotels A8      B8                                           C10


           Alfera                Serenissima             Fastbooking
                     A7    B7    Informatica                            C9


      Grancanaria                Orbitzworldwide                Geco
                     A6    B6                                           C8


                                                               QNT
                                                        HOSPITALITY C7


                                                               QNT
                                                        HOSPITALITY C6


       Bookassist                Iper.Net                      Basis
                     A5    B5                            Information C5
                                                          Technology

      Travel Click               Freshcreator               Fisheyes
                     A4    B4                                           C4


       Parity Rate               XeniaLAB                 Augmendy
                     A3    B3                                           C3


            Evols                Simple Distribution           Cisco
                     A2    B2    by ERevMax                             C2


       Travel Italy              Holidaycheck
         Channel A1        B1
Con il patrocinio di / Under the sponsorship of




             ENIT – AGENZIA NAZIONALE DEL TURISMO




 Con il contributo statale L. 135/01 Art. 5 c.5

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  • 4. Market Place WoTif.coM MP1 HoTuSa MP20 www.wotif.com www.hotusa.com iTaliarESErvaTion MP2 HoTEl.info MP21 www.italiareservation.it www.hotel.info iniTalia MP3 DiScovErToScanaToDay MP22 www.initalia.it www.discovertoscanatoday.com DiMorE D’Epoca MP4 WHoTElS.iT MP23 www.dimoredepoca.it www.whotels.it prograMMa iTalia T.o. MP5 DivErSaMEnTEagibilE MP24 www.pritalia.it www.diversamenteagibile.it orbiTz WorlDWiDE MP6 proMo firEnzE - HEliaToraS TravEl MP25 www.orbitz.com www.heliatorastravel.gr ToScaniTy MP7 proMo firEnzE - SonnEnklar.Tv MP26 www.toscanity.com www.sonnenklar.tv EcoWorlDHoTEl MP8 proMo firEnzE - kunEnE viaggi MP27 www.ecoworldhotel.com www.kuneneviaggi.com HoMEliDayS MP9 proMo firEnzE - nEapoliS group T.o. MP28 www.homelidays.it www.neapolisgroup.it aTrapalo MP10 proMo firEnzE - Scoop TravEl MP29 www.atrapalo.com www.scooptravel.it culTuzz MP11 bEnESSErEviaggi MP30 www.cultuzz.com www.benessereviaggi.it bEDanDbrEakfaSTMania.coM MP12 viaggiTu MP31 www.bedandbreakfastmania.com www.viaggitu.com TuScanypaSS/SaiMicaDovE MP13 WorlDaMErica MP32 www.tuscanypass.com www.worldamerica.com albErgHiETuriSMo MP14 bEDanDbrEakfaST.Eu MP33 www.alberghieturismo.it www.bedandbreakfast.eu Sviluppo TuriSMo iTalia MP15 HoTElyo MP34 www.sviluppoturismoitalia.it www.hotelyo.it HoTElgo MP16 iTalyiTalia MP35 www.hotelgo.it www.italyitalia.com MarTial arTS HoTElS MP17 vacanzE cEnTro bEnESSErE MP36 www.martialartshotels.it www.vacanzecentrobenessere.it rooM TraDE MP18 www.room-trade.com ExpEDia/vEnErE MP19 www.expedia.com
  • 5. Market Place Vacanze Centro Diversamente BedandBreakfast Benessere MP MP Agibile MP Mania 36 24 12 ItalyItalia Whotels.it Cultuzz MP MP MAIN HALL MP 35 23 11 Hotelyo Discover Atrapalo MP MP Toscana Today MP 34 22 10 Bedandbreakfast.eu Hotel.info Homelidays MP MP MP 33 21 9 WorldAmerica Hotusa EcoWorldHotel MP MP MP 32 20 8 Viaggitu Expedia/ Toscanity MP MP Venere MP 31 19 7 Benessereviaggi Room Trade Orbitz worldwide MP MP MP 30 18 6 Promofirenze Martial Arts Hotels Programma Italia Scoop Travel MP MP MP T.O. 29 17 5 Promofirenze Hotelgo Dimore d’Epoca Neapolis Group T.O. MP MP MP 28 16 4 MAIN ENTRANCE Promofirenze Sviluppo InItalia Kunene viaggi MP MP Turismo Italia MP 27 15 3 Promofirenze Alberghieturismo Italiareservation Sonnenklar.tv MP MP MP 26 14 2 Promofirenze TuscanyPass/ Wotif.com Heliatoras Travel MP MP Saimicadove MP 25 13 1
  • 6. DAY ONE 18 Novembre 2010 (Main Hall) 9.00 – 9.30 Apertura lavori e saluto ai partecipanti Cristina Scaletti - ASSeSSore Al turiSmo regione toSCAnA 9.30 – 10.30 Apertura e mobilità nella società del nuovo millennio. Viaggio in un decennio di cambiamenti. relatore monica Fabris - gPF® 10.30 – 10.45 Speaker per un giorno (1) 10.45 – 12.45 revenue management 3.0 Moderatore Patrick landman - XotelS relatori Alberto ravenna - teAmWorK Brendan may - iDeAS rex Demanser - KemPinSKi Shawn Jereb - orient eXPreSS Shayne Paddock - ZDireCt 12.45 – 13.00 Speaker per un giorno (2) PauSa PRanzo 14.00 – 15.00 Strategie social per l’ospitalità relatore Josiah mackenzie - hotel mArKeting StrAtegieS A seguire marco montemagno intervisterà Josiah mackenzie 15.00-15.15 Speaker per un giorno (3)
  • 7. 15.15 – 16.30 il turismo si sposta sulla telefonia mobile Moderatore mirko lalli - FonDAZione SiStemA toSCAnA relatori Des o’mahoney - BooKASSiSt Fabrizio Pappalardo - CiSCo massimiliano Ventimiglia - h-Art Fiamma Petrovich - CommStrAtegy 16.30-18.00 Da siti di recensione a social network: come farsi una ‘reputazione’ online Moderatore giancarlo Carniani - Bto eDuCAtionAl relatori roberto Frua - triPADViSor giulia eremita - triVAgo georg Ziegler - holiDAyCheCK michele Aggiato - ZooVer ronald Friedlander - reVieWPro 18.00-18.30 cerimonie di premiazione triPADViSor ChoiCe AWArDS AgenZiA Per il turiSmo Di FirenZe: “FirenZe, terrAZZA Con ViStA - A rooF With A VieW” “WebToscanacocktail” Sponsor: Apt-Agenzia per il turismo di Firenze & FCB-Firenze Convention Bureau
  • 8. DAY ONE 18th November 2010 (Main Hall) 9.00 – 9.30 Welcome and opening Speech Cristina Scaletti - DePuty mAJor in touriSm regionAl goVernAment oF tuSCAny 9.30 – 10.30 openness and Travels in the Third-Millennium Society: Ten years of changes Speaker monica Fabris - gPF® 10.30 – 10.45 Speaker of a day (1) 10.45 – 12.45 revenue Management 3.0 Moderator Patrick landman - XotelS Speakers Alberto ravenna - teAmWorK Brendan may - iDeAS rex Demanser - KemPinSKi Shawn Jereb - orient eXPreSS Shayne Paddock - ZDireCt 12.45 – 13.00 Speaker of a day (2) LunCH BREaK 14.00 – 15.00 Social and blog Strategies for Hotels relatore Josiah mackenzie - hotel mArKeting StrAtegieS Following the presentation marco montemagno will interview Josiah mackenzie 15.00-15.15 Speaker of a day (3)
  • 9. 15.15 – 16.30 Mobile better Tourism Moderator mirko lalli - FonDAZione SiStemA toSCAnA Speakers Des o’mahoney - BooKASSiSt Fabrizio Pappalardo - CiSCo massimiliano Ventimiglia - h-Art Fiamma Petrovich - CommStrAtegy 16.30-18.00 building a reputation strategy. reviews sites are going social Moderator giancarlo Carniani - Bto eDuCAtionAl Speakers roberto Frua - triPADViSor giulia eremita - triVAgo georg Ziegler - holiDAyCheCK michele Aggiato - ZooVer ronald Friedlander - reVieWPro 18.00-18.30 awards ceremony triPADViSor ChoiCe AWArDS AgenZiA Per il turiSmo Di FirenZe: “FirenZe, terrAZZA Con ViStA - A rooF With A VieW” “WebToscana cocktail” Sponsor: Apt-Agenzia per il turismo di Firenze & FCB-Firenze Convention Bureau
  • 10. DAY twO 19 Novembre 2010 (Main Hall) 9,00-9,15 Speaker per un giorno (4) 9.15 – 10.30 etourism revolutions relatore Dimitrios Buhalis a seguire Rodolfo Baggio intervisterà Dimitrios Buhalis 10.30 – 10.45 Speaker per un giorno (5) 10.45 – 11.45 Dopo il viaggio low cost il viaggio ‘no cost’ ? Presentazione ricerca - Wtm magazine relatori giovanna manzi - BeSt WeStern itAliA gianluca Arnesano - FroZenFrogS 11.45 – 13.00 motori di ricerca e viaggi: fine della ricerca imparziale? Moderatore Sergio Annaratone - eASyCom relatori marco Baldan - noZio robert Julian Smith - eVolS roberto Brenner - google michael Simon - hrS lido loveri - Venere PauSa PRanzo 14.00 – 14.15 Speaker per un giorno (6)
  • 11. 14.15-15.30 il cecchino miope Moderatore roberta milano - Bto eDuCAtionAl relatori Andrea ruggeri - ghnet turiSmo Claudio Velardi - reti Paolo iabichino - ogilVy 15.30 – 16.15 Siamo Agenti di Viaggio: usiamo internet Moderatore Paolo mezzina - trAVelPeoPle relatori Francesco granese - ASSotrAVel nuccia Faccenda - iSAlei luigi Porro - eDreAmS mikaela Bandini - ViAggi Di ArChitetturA 16.15-17.30 nuovi orizzonti social per il turismo: oltre la ricerca on line relatori gianluca Diegoli - [mini]mArKeting Claudio Vaccaro - SoCiAlWAre Jerome touze - WAyn Francesca mortari - youtuBe 17.30 Conclusioni e saluti Vasco galgani - PreSiDente CAmerA Di CommerCio FirenZe
  • 12. DAY twO 19th November 2010 (Main Hall) 9,00-9,15 Speaker of a day (4) 9.15 – 10.30 eTourism revolutions Speaker Dimitrios Buhalis Following the presentation Rodolfo Baggio will interview Dimitrios Buhalis 10.30 – 10.45 Speaker of a day (5) 10.45 – 11.45 after low-cost Travelling, “no-cost” Travelling? Search by Wtm magazine Speakers giovanna manzi - BeSt WeStern itAliA gianluca Arnesano - FroZenFrogS 11.45 – 13.00 Search Engines are going travel: End of the fair search? Moderator Sergio Annaratone - eASyCom Speakers marco Baldan - noZio robert Julian Smith - eVolS roberto Brenner - google michael Simon - hrS lido loveri - Venere LunCH BREaK 14.00 – 14.15 Speaker of a day (6)
  • 13. 14.15-15.30 The Myopic Sniper Moderator roberta milano - Bto eDuCAtionAl Speakers Andrea ruggeri - ghnet turiSmo Claudio Velardi - reti Paolo iabichino - ogilVy 15.30 – 16.15 We are Travel agents: We use the internet Moderator Paolo mezzina - trAVelPeoPle Speakers Francesco granese - ASSotrAVel nuccia Faccenda - iSAlei luigi Porro - eDreAmS mikaela Bandini - ViAggi Di ArChitetturA 16.15-17.30 Driving Travel business: Social or Search? Speakers gianluca Diegoli - [mini]mArKeting Claudio Vaccaro - SoCiAlWAre Jerome touze - WAyn Francesca mortari - youtuBe 17.30 conclusions and greetings Vasco galgani - PreSiDent oF ChAmBer oF CommerCe oF FlorenCe
  • 14. DAY ONE 18 Novembre 2010 (Salette formazione) REVENUE ROOM 9.40-10.30 La videoesperienza nella comunicazione social: modelli che cambiano, opportunità che nascono Sponsor CISCO 10.40-11.40 Innovare per competere: Mobile web 2.0 e turismo in toscana Sponsor BASIS INFORMAtION tECHNOLOGY 14.10-15.00 Le 3 F di FISHEYES Sponsor FISHEYES 15.10-16.00 Uomini e tecnologie: il PMS come unico strumento per fare Revenue Sponsor GEStIONE ALBERGO WEB ROOM 9.40 - 10.30 Hotel web 2.0 Marketing Strategy Sponsor QNt HOSPItALItY (I) 10.40-11.40 Benchmarking Sponsor FONDAZIONE SIStEMA tOSCANA, GHNet, BtO EDUCAtIONAL 11.50-12.50 il viaggiatore che disintermedia: chi è e quali sono i nuovi strumenti per raggiungerlo Sponsor NOZIO 14.10-15.00 Misurare i risultati - Google Analytics e analisi dei trend [Basic training] Sponsor GOOGLE (I) 15.10-16.00 Gli Eventi Culturali come leva per promuovere la toscana Sponsor SAIMICADOVE.it tUSCANYPASS.com
  • 15. DISTRIBUTION ROOM 9.40-10.30 Costruire e gestire un rapporto con il cliente via e-mail marketing Sponsor CONtACt LAB 10.40-11.40 Differenziarsi per migliorare le proprie vendite! Sponsor EXPEDIA (I) 11.50-12.50 Destination Management Sponsor EXPEDIA (II) 14.10-15.00 Come raggiungere una clientela mondiale attraverso la diversificazione delle vendite online Sponsor ORBItZ 15.10-16.00 XSEO Sponsor XENIA LAB SOCIAL NETWORK ROOM 9.40-10.30 L’ottimizzazione nella distribuzione elettronica per i piccoli alberghi Sponsor tRAVELCLICK 10.40-11.40 Social Media for Business Sponsor AUGMENDY 11.50-12.50 Un turismo in 3D Sponsor ZOES.it 14.10 - 15.00 Promozione integrata tra click e touch! Un nuovo canale ufficiale su touch Screen Full-HD a 16:9 Sponsor CONNECtIS wEB 15.10-16.00 Iperbooking, il booking engine & channel manager innovativo per l’hotel Sponsor IPERBOOKING/IPER.NEt
  • 16. DAY ONE 18th November 2010 (training Rooms) REVENUE ROOM 9.40 - 10.30 am Video experience in the social communication: models that change, opportunities that arise Sponsor CISCO 10.40 - 11.40 am Innovating to compete: Mobile web 2.0 and tourism in tuscany Sponsor BASIS INFORMAtION tECHNOLOGY 2.10 - 3.00 pm the 3 F of FISHEYES Sponsor FISHEYES 3.10 - 4.00 pm Men and technologies: PMS as the only way to make Revenue Sponsor GEStIONE ALBERGO WEB ROOM 9.40 - 10.30 am Hotel web 2.0 Marketing Strategy Sponsor QNt HOSPItALItY (I) 10.40 - 11.40 am Benchmarking Sponsor FONDAZIONE SIStEMA tOSCANA, GHNet, BtO EDUCAtIONAL 11.50 - 12.50 am traveler who disintermediates: who is and which are the new tools to reach him? Sponsor NOZIO 2.10 - 3.00 pm Measuring the results - Google Analytics and trend analysis [Basic training] Sponsor GOOGLE (I) 3.10 - 4.00 pm Cultural Events to use to promote tuscany Sponsor SAIMICADOVE.it tUSCANYPASS.com
  • 17. DISTRIBUTION ROOM 9.40 - 10.30 am Create and mantain a relationship with the customer via e-mail marketing Sponsor CONtACt LAB 10.40 - 11.40 am Be different to improve your sales! Sponsor EXPEDIA (I) 11.50 - 12.50 am Destination Management Sponsor EXPEDIA (II) 2.10 - 3.00 pm How to reach a worldwide customer through online sales diversification Sponsor ORBItZ 3.10 - 4.00 pm XSEO Sponsor XENIA LAB SOCIAL NETWORK ROOM 9.40 - 10.30 am the optimization in the electronic distribution for small hotels Sponsor tRAVELCLICK 10.40 - 11.40 am Social Media for Business Sponsor AUGMENDY 11.50 - 12.50 am tourism in 3D Sponsor ZOES.it 2.10 - 3.00 pm Integrated promotion between click and touch! A new official channel on touch Screen Full HD 16:9 Sponsor CONNECtIS wEB 3.10 - 4.00 pm Iperbooking, the innovative booking engine & channel manager for hotels Sponsor IPERBOOKING/IPER.NEt
  • 18. DAY twO 19 Novembre 2010 (Salette formazione) REVENUE ROOM 9.10-10.00 Integrazione & Distribuzione nel Revenue On-Line nel 2010 Sponsor FAStBOOKING 10.10-11.00 Revenue Management nell’era di Internet Sponsor GECO Consulenze 11.10-12.00 Disintermediare intermediando: tecnologie, attività e ... Sponsor BLAStNESS 12.10-13.00 Scenari di integrazione tra PMS e canali di distribuzione elettronica tra protezionismo e libertà di scelta Sponsor SERENISSIMA INFORMAtICA 14.10-15.00 Il Revenue in pratica Sponsor PARItY RAtE 15.10 - 16.00 10 regole d’oro per incrementare la ventita con le OLtA Sponsor LASt MINUtE WEB ROOM 9.10-10.00 Organizzazione, Realizzazione e Utilizzo di un Servizio Fotografico nell’Hotellerie Sponsor HOtEL PHOtOGRAPHY 10.10-11.00 Il booking online di FreshCreator Sponsor FRESHCREAtOR 11.10-12.00 Unconventional meetings Sponsor FIRENZE CONVENtION BUREAU 12.10-13.00 Hotel Brand Reputation Sponsor QNt HOSPItALItY (II) 14.10-15.00 Aumentare il traffico o migliorare la conversione? Sponsor BABOtEL 15.00-16.00 Google Adwords - Funzionalità avanzate di utilizzo di Google Adwords. [Advanced training] Sponsor GOOGLE (II)
  • 19. DISTRIBUTION ROOM 10.10-11.00 Revenue Management o Dynamic Pricing? Sponsor HOtELSOLUtIONS 11.10-12.00 Creare una relazione stabile Sponsor EVOLS 12.10-13.00 3rd party distribution versus direct! Sponsor BOOKASSISt 14.10-15.00 Costruire offerte ad alta definizione. Sponsor SEStANtE 15.10 - 16.00 …e venerdì pesce! Percorso & confronto per orientarsi nell’era del travel 3.0 Sponsor ACCURAtE SOCIAL NETWORK ROOM 9.10-10.00 Best western e il web - Strategia di una catena di albergatori Sponsor BESt wEStERN ItALIA 10.10-11.00 A Pratical Guide: How to Drive Revenue Growth Show by Proactively Managing Your On Line Reputation Sponsor reviewPRO 11.10-12.00 Le applicazioni turistiche per iPad/iPhone Sponsor DAtAPORt (APPLE) 12.10-13.00 Flickr - the eye of the world Sponsor YAHOO! 14.10-15.00 Recensioni di hotel:veri fattori di successo per prenotazioni e soddisfazione dell’ospite Sponsor HOLIDAYCHECK 15.00-16.00 Reputazione online - Come monitorarla, influenzarla e sfruttarla per il proprio business Sponsor ZOOVER
  • 20. DAY twO 19th November 2010 (training Rooms) REVENUE ROOM 9.10 am - 10.00 am Integration & Distribution in the 2010 On-Line Revenue Sponsor FAStBOOKING 10.10 am - 11.00 am Revenue Management in the Internet era Sponsor GECO CONSULENZE 11.10 am - 12.00 am How to intermediate by disintermediating: technologies, operations and ... Sponsor BLAStNESS 12.10 am - 1.00 pm Integration sceneries between Pms and electronic distribution channels between protectionism and freedom of choice Sponsor SERENISSIMA INFORMAtICA 2.10 pm - 3.00 pm the Revenue Sponsor PARItY RAtE 3.10 pm - 4.00 pm 10 golden rules to boost sales with OLtA Sponsor LASt MINUtE WEB ROOM 9.10 am - 10.00 am Organization, Implementation and Use of a Photo Shoot in the Hotellerie Sponsor HOtEL PHOtOGRAPHY 10.10 am - 11.00 am the FreshCreator booking online Sponsor FRESHCREAtOR 11.10 am - 12.00 am Unconventional meetings Sponsor FIRENZE CONVENtION BUREAU 12.10 am - 1.00 pm Hotel Brand Reputation Sponsor QNt HOSPItALItY (II) 2.10 pm - 3.00 pm Increase traffic or improve the conversion? Sponsor BABOtEL 3.00 pm - 4.00 pm Google Adwords - Advanced Features of Google Adwords. [Advanced training] Sponsor GOOGLE (II)
  • 21. DISTRIBUTION ROOM 10.10 am - 11.00 am Revenue Management or Dynamic Pricing? Sponsor HOtELSOLUtIONS 11.10 am - 12.00 am Create a stable relationship Sponsor EVOLS 12.10 am - 1.00 pm 3rd party distribution versus direct! Sponsor BOOKASSISt 2.10 pm - 3.00 pm Create offers in high definition! Sponsor SEStANtE 3.10 pm - 4.00 pm ... fish on Friday! Path & comparison to find orientation in thetravel Era 3.0 Sponsor ACCURAtE SOCIAL NETWORK ROOM 9.10 am - 10.00 am Best western and the web: strategy of an hotel chain Sponsor BESt wEStERN ItALIA 10.10 am - 11.00 am A Pratical Guide: How to Drive Revenue Growth Show by Proactively Managing Your On Line Reputation Sponsor reviewPRO 11.10 am - 12.00 am tourism applications for iPad/iPhone Sponsor DAtAPORt (APPLE) 12.10 am - 1.00 pm Flickr - the eye of the world Sponsor YAHOO! 2.10 pm - 3.00 pm Hotel Reviews: real success factors for reservations and guest satisfaction Sponsor HOLIDAYCHECK 3.00 pm - 4.00 pm Online reputation. How to monitor, influence and exploit it for your business Sponsor ZOOVER
  • 22. Espositori / Exhibitors TravEl iTaly cHannEl a1 SErEniSSiMainforMaTica b7 www.travelitalychannel.com www.serinf.it EvolS a2 blaSTnESS b8 www.evols.it www.blastness.com pariTy raTE a3 SaiMicaDovE.iT b9 www.parityrate.com TuScanypaSS.coM TravElclick a4 www.tuscanypass.com www.travelclick.net faS iTalia b10 bookaSSiST a5 www.forniture-alberghiere.biz www.bookassist.org/it ciSco c2 grancanaria a6 www.cisco.com/it www.grancanaria.com augMEnDy c3 alfEra a7 www.augmendy.it www.alfera.it fiSHEyES c4 iTaly booking HoTElS a8 www.fisheyes.it www.italybookinghotels.it baSiS inforMaTion TEcHnology c5 nozio a9 www.basisgroup.com www.nozio.com QnT HoSpiTaliTy c6/c7 accuraTE a10 www.qnt.it www.hotelaccurate.com gEco c8 HoTEl.info a11 www.gecoconsulenzealberghiere.com www.hotel.info faSTbooking c9 conTacTlab a12 www.fastbooking.net www.contactlab.it SESTanTE c10 caMEra Di coMMErcio Di firEnzE a13 www.sestante.net www.fi.camcom.it HoTElSoluTionS c11 www.hotelsolutions.it ToScana proMozionE a13 www.toscanapromozione.it connEcTiS c12 www.connectisweb.com aDa a14 www.adatoscana.com ExpEDia/vEnErE c13 www.expedia.com Skal a14 www.skaltoscana.com gESTionEalbErgo c14 www.gestionealbergo.it HoliDaycHEck b1 www.holidaycheck.it vEnEziaSi c15 www.venezia.com SiMplEDiSTribuTion by ErevMax b2 www.simpledistribution.com apT c16 www.firenzeturismo.it xEnialab b3 www.xenialab.ch firEnzE convEnTion burEau c16 www.conventionbureau.it frESHcrEaTor b4 www.freshcreator.com albErgHiETuriSMo.iT c17 ipEr.nET b5 conSoDaTa www.iper.net www.alberghieturismo.it orbiTzWorlDWiDE b6 www.orbitz.com
  • 23. Exhibition Area ADA/Skal Alberghieturismo.it/ A14 ConsoData C17 Cam. Comm. FI/ APT/ Toscana A13 Firenze C16 Promozione Convention Bureau Contact Lab VeneziaSi A12 C15 Hotel.Info GestioneAlbergo A11 C14 Expedia/ Venere C13 Accurate Fas Italia Connectis A10 B10 C12 Nozio Saimicadove.it HotelSolutions A9 B9 TuscanyPass.com C11 Italy Booking Blastness Sestante Hotels A8 B8 C10 Alfera Serenissima Fastbooking A7 B7 Informatica C9 Grancanaria Orbitzworldwide Geco A6 B6 C8 QNT HOSPITALITY C7 QNT HOSPITALITY C6 Bookassist Iper.Net Basis A5 B5 Information C5 Technology Travel Click Freshcreator Fisheyes A4 B4 C4 Parity Rate XeniaLAB Augmendy A3 B3 C3 Evols Simple Distribution Cisco A2 B2 by ERevMax C2 Travel Italy Holidaycheck Channel A1 B1
  • 24. Con il patrocinio di / Under the sponsorship of ENIT – AGENZIA NAZIONALE DEL TURISMO Con il contributo statale L. 135/01 Art. 5 c.5