This document discusses guerrilla knowledge management and ways to capture organizational knowledge using web-based tools. It addresses challenges like managerial inertia and workplace culture that can inhibit knowledge sharing. Some solutions proposed are leveraging free services, enriching the workplace culture through mentors and challenges, and democratizing access to information. Wikis, blogs, social media and content management systems are presented as tools to help populate a knowledge base and facilitate organic growth of captured knowledge. The document concludes by discussing mapping a framework for knowledge management and selecting appropriate delivery technologies.

2. Real World

7. Chicken or Egg

8. Follow the Path

16. Roadblocks Managerial Inertia Workplace Culture Knowledge as Power

24. Web-based Tools – Wikis http://www.wikepedia.org http://www.mediawiki.org/wiki/Manual:FAQ http://stephenwho.pbwiki.com

25. Web-based Tools – Blogs

26. Web-based tools – Social Media

27. Web-based Tools – CMS http://www.dotnetnuke.com http://en.wikipedia.org/wiki/Comparison_of_content_management_systems

32. Delivery Technologies