1. BAYYINAH CLINTON
4809 Thompson Mill Road • Lithonia, GA 30088 • 678-830-3375 • bayyinah_11@hotmail.com
SKILLS
Software: Microsoft Suite (word, power point, excel, and database),Adobe Reader, Service One, Kiwiplan, Secure ID,
Labtech, WebEx, Office 365, MS Office Pro 2003-2013, McAfee MXLogic Spam Filter, Windows Server 2008/2012,
Active Directory, Office 365, Office Suite, Lync,
Hardware: Knowledgeable of computers, printers, mobile devices, Thor computers and scanners,Android & Windows 8
surface tablets
Customer Service:Provide excellent customer service to 15-20 both external and internal customers daily.
EXPERIENCE
Panoramics Staffing
First Advantage Peachtree Dunwoody, GA
Customer Service Email Agent October – November 2015
Provide technical support to clients via email.
Respond to client emails in a timely manner
Properly process 30-35 emails daily
Praxlinx Atlanta, GA
Service Tech Engineer August 2014 – July 2015
Responsible for monitoring Help Desk Technicians
Collaborate with Helpdesk Tech’s to determine proper elevation necessity
Project delivery assistance as needed
Monitor automated tickets & alerts
Field calls for existing tickets regarding client updates & new ticket creation as needed
Resolve technical issues with mobile device equipment and software. Provide technical support in person, over
the phone, through email or remotely using Labtech and WebEx
Active Directory Account creation on Domain controller and SBS servers
Microsoft Exchange and office 365 Mailbox creations
Perform Remote QA’s on client servers
RockTenn Norcross, GA
Help Desk IT Support Analyst Intern January 2014 – July 2014
Provides Tier 1 help desk support via telephone to 15-20 end-users in a daily basis.
Configures, updates, troubleshoots, diagnoses and resolves issues with pc’s, laptops, weight stations, network
connectivity, printers and software deployment.
Documents customer’s interactions with Service One in order to provide high-level customer satisfaction while
resolving complex technical issues.
Initiates tickets while providing technical support for internal customers, and conducting appropriate follow-ups
and escalations to prompt resolutions.
Manage user access into Oracle, Kiwiplan and Oblix
Apostolic Triumphant Church International Atlanta, GA
Head of Media Department January 2011 – Present
Troubleshoot and maintain department computers by expanding their life expectancy by 50%.
Manage supplies and keep a log of over 1,500 CDs,make and complete physical and online orders and ensure that
the staff executes orders in a timely efficient manner.
Cut production time of cd’s by 50% by upgrading the recording software to a digital system.
Build, manage and update website and Social Media on a continuing basis.
Troubleshoot and maintain audio equipment.
Train new members of the procedures.
Manage accounts and funds collected.
Manage media department internationally.
Manage live Video Streaming equipment and filming
2. Sears Holding Cooperation Atlanta GA
Merchandising Associate September 2011-March 2013
Assist customers in finding products with ease and keep a clean work space resulted in customer satisfaction and
repetitive purchases.
Provide excellent customer service to meet customer needs which encouraged customers to return.
EDUCATION
Year Up Atlanta, GA
Information Technology September 2013– July 2014
Year Up is a leading one-year career development program with 250 corporate partners around the country; the
program includes college-level courses, professional training, and a six-month internship.
Received and established information on the hardware and software used in the information technology field.
Relevant courses include: Business communications, Public Speaking, Computer Network Support, Computer
Applications, Corporate Culture and Persona.
Successfully completed six months of Learning and Development and earned six month technical internship at
Rock-Tenn Company.
Redan High School Stone Mountain, GA
High School Diploma August 2008-May2011
Participated on the Varsity Volleyball team September 2010 -
Member of Future Business Leaders of America
AWARDS AND HONORS
Year Up: IT Student October 2013
Year Up: Teamwork October 2013
Year Up: Professionalism January 2014