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BAYYINAH CLINTON
4809 Thompson Mill Road • Lithonia, GA 30088 • 678-830-3375 • bayyinah_11@hotmail.com
SKILLS
Software: Microsoft Suite (word, power point, excel, and database),Adobe Reader, Service One, Kiwiplan, Secure ID,
Labtech, WebEx, Office 365, MS Office Pro 2003-2013, McAfee MXLogic Spam Filter, Windows Server 2008/2012,
Active Directory, Office 365, Office Suite, Lync,
Hardware: Knowledgeable of computers, printers, mobile devices, Thor computers and scanners,Android & Windows 8
surface tablets
Customer Service:Provide excellent customer service to 15-20 both external and internal customers daily.
EXPERIENCE
Panoramics Staffing
First Advantage Peachtree Dunwoody, GA
Customer Service Email Agent October – November 2015
 Provide technical support to clients via email.
 Respond to client emails in a timely manner
 Properly process 30-35 emails daily
Praxlinx Atlanta, GA
Service Tech Engineer August 2014 – July 2015
 Responsible for monitoring Help Desk Technicians
 Collaborate with Helpdesk Tech’s to determine proper elevation necessity
 Project delivery assistance as needed
 Monitor automated tickets & alerts
 Field calls for existing tickets regarding client updates & new ticket creation as needed
 Resolve technical issues with mobile device equipment and software. Provide technical support in person, over
the phone, through email or remotely using Labtech and WebEx
 Active Directory Account creation on Domain controller and SBS servers
 Microsoft Exchange and office 365 Mailbox creations
 Perform Remote QA’s on client servers
RockTenn Norcross, GA
Help Desk IT Support Analyst Intern January 2014 – July 2014
 Provides Tier 1 help desk support via telephone to 15-20 end-users in a daily basis.
 Configures, updates, troubleshoots, diagnoses and resolves issues with pc’s, laptops, weight stations, network
connectivity, printers and software deployment.
 Documents customer’s interactions with Service One in order to provide high-level customer satisfaction while
resolving complex technical issues.
 Initiates tickets while providing technical support for internal customers, and conducting appropriate follow-ups
and escalations to prompt resolutions.
 Manage user access into Oracle, Kiwiplan and Oblix
Apostolic Triumphant Church International Atlanta, GA
Head of Media Department January 2011 – Present
 Troubleshoot and maintain department computers by expanding their life expectancy by 50%.
 Manage supplies and keep a log of over 1,500 CDs,make and complete physical and online orders and ensure that
the staff executes orders in a timely efficient manner.
 Cut production time of cd’s by 50% by upgrading the recording software to a digital system.
 Build, manage and update website and Social Media on a continuing basis.
 Troubleshoot and maintain audio equipment.
 Train new members of the procedures.
 Manage accounts and funds collected.
 Manage media department internationally.
 Manage live Video Streaming equipment and filming
Sears Holding Cooperation Atlanta GA
Merchandising Associate September 2011-March 2013
 Assist customers in finding products with ease and keep a clean work space resulted in customer satisfaction and
repetitive purchases.
 Provide excellent customer service to meet customer needs which encouraged customers to return.
EDUCATION
Year Up Atlanta, GA
Information Technology September 2013– July 2014
 Year Up is a leading one-year career development program with 250 corporate partners around the country; the
program includes college-level courses, professional training, and a six-month internship.
 Received and established information on the hardware and software used in the information technology field.
 Relevant courses include: Business communications, Public Speaking, Computer Network Support, Computer
Applications, Corporate Culture and Persona.
 Successfully completed six months of Learning and Development and earned six month technical internship at
Rock-Tenn Company.
Redan High School Stone Mountain, GA
High School Diploma August 2008-May2011
 Participated on the Varsity Volleyball team September 2010 -
 Member of Future Business Leaders of America
AWARDS AND HONORS
 Year Up: IT Student October 2013
 Year Up: Teamwork October 2013
 Year Up: Professionalism January 2014

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Bayyinah Clinton Resume IT 2016

  • 1. BAYYINAH CLINTON 4809 Thompson Mill Road • Lithonia, GA 30088 • 678-830-3375 • bayyinah_11@hotmail.com SKILLS Software: Microsoft Suite (word, power point, excel, and database),Adobe Reader, Service One, Kiwiplan, Secure ID, Labtech, WebEx, Office 365, MS Office Pro 2003-2013, McAfee MXLogic Spam Filter, Windows Server 2008/2012, Active Directory, Office 365, Office Suite, Lync, Hardware: Knowledgeable of computers, printers, mobile devices, Thor computers and scanners,Android & Windows 8 surface tablets Customer Service:Provide excellent customer service to 15-20 both external and internal customers daily. EXPERIENCE Panoramics Staffing First Advantage Peachtree Dunwoody, GA Customer Service Email Agent October – November 2015  Provide technical support to clients via email.  Respond to client emails in a timely manner  Properly process 30-35 emails daily Praxlinx Atlanta, GA Service Tech Engineer August 2014 – July 2015  Responsible for monitoring Help Desk Technicians  Collaborate with Helpdesk Tech’s to determine proper elevation necessity  Project delivery assistance as needed  Monitor automated tickets & alerts  Field calls for existing tickets regarding client updates & new ticket creation as needed  Resolve technical issues with mobile device equipment and software. Provide technical support in person, over the phone, through email or remotely using Labtech and WebEx  Active Directory Account creation on Domain controller and SBS servers  Microsoft Exchange and office 365 Mailbox creations  Perform Remote QA’s on client servers RockTenn Norcross, GA Help Desk IT Support Analyst Intern January 2014 – July 2014  Provides Tier 1 help desk support via telephone to 15-20 end-users in a daily basis.  Configures, updates, troubleshoots, diagnoses and resolves issues with pc’s, laptops, weight stations, network connectivity, printers and software deployment.  Documents customer’s interactions with Service One in order to provide high-level customer satisfaction while resolving complex technical issues.  Initiates tickets while providing technical support for internal customers, and conducting appropriate follow-ups and escalations to prompt resolutions.  Manage user access into Oracle, Kiwiplan and Oblix Apostolic Triumphant Church International Atlanta, GA Head of Media Department January 2011 – Present  Troubleshoot and maintain department computers by expanding their life expectancy by 50%.  Manage supplies and keep a log of over 1,500 CDs,make and complete physical and online orders and ensure that the staff executes orders in a timely efficient manner.  Cut production time of cd’s by 50% by upgrading the recording software to a digital system.  Build, manage and update website and Social Media on a continuing basis.  Troubleshoot and maintain audio equipment.  Train new members of the procedures.  Manage accounts and funds collected.  Manage media department internationally.  Manage live Video Streaming equipment and filming
  • 2. Sears Holding Cooperation Atlanta GA Merchandising Associate September 2011-March 2013  Assist customers in finding products with ease and keep a clean work space resulted in customer satisfaction and repetitive purchases.  Provide excellent customer service to meet customer needs which encouraged customers to return. EDUCATION Year Up Atlanta, GA Information Technology September 2013– July 2014  Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship.  Received and established information on the hardware and software used in the information technology field.  Relevant courses include: Business communications, Public Speaking, Computer Network Support, Computer Applications, Corporate Culture and Persona.  Successfully completed six months of Learning and Development and earned six month technical internship at Rock-Tenn Company. Redan High School Stone Mountain, GA High School Diploma August 2008-May2011  Participated on the Varsity Volleyball team September 2010 -  Member of Future Business Leaders of America AWARDS AND HONORS  Year Up: IT Student October 2013  Year Up: Teamwork October 2013  Year Up: Professionalism January 2014