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Sainsbury’s
                       20 by 20
                       Sustainability
                       Plan




OUR VALUES
MAKE US
DIFFERENT
j-sainsbury.co.uk/cr
Introduction                                          Where we are going



                                                      Anna Ford                                                                 Justin King
The planet is under strain and the choices we         Chair of the Corporate Responsibility Committee                           Chief Executive
make about the products we buy have never been
more important. The global population is rising at
a time when natural resources are decreasing.
As such, there is increasing pressure on the global
food system. The earth’s capacity to provide food
is threatened by climate change, water scarcity and
unsustainable farming practices. We need to find
ways to make land more productive and to protect
the biodiversity on which all food production
ultimately depends. That means building resilient
supply chains to ensure long term security
of sustainable supply.                                The 20 by 20 Sustainability Plan comes at                                 I am delighted to introduce ‘20 by 20’ – a new                         It is not enough to simply reduce our environmental impact each
                                                                                                                                cornerstone of our business strategy designed to                       year. We must actively restore biodiversity, natural resources and the
                                                      exactly the right time for Sainsbury’s. One only
                                                                                                                                                                                                       habitats on which we all depend. Through our 20 commitments we
                                                      has to pick up the daily newspapers to see the                            accelerate Sainsbury’s commitment to social and                        want to change the retail industry so that it can sustain the natural
                                                      challenges facing our society, economy and planet                         environmental responsibility and excellence.                           world, meet our customers’ demands and promote health and
                                                      to understand why.                                                                                                                               wellbeing. On a planet with limited resources, a retail business must
                                                                                                                                With around 21 million customer transactions every week, 150,000       be resilient enough to build supply chains that are fit for purpose in
                                                      Following consultation with NGOs and other stakeholders, we’ve            colleagues and over 2000 suppliers, Sainsbury’s is ideally placed to   the longer term. That means putting sustainability at the heart of
                                                      set ourselves 20 ambitious goals, which will help our customers           make a positive impact on the economy, the environment and society.    every single business decision. Our vision is that Sainsbury’s gives
                                                      make more nutritious, sustainable and ethical purchasing decisions        We have always worked, throughout our history, to be a leader in       back to the world more than we take from it.
                                                      week in, week out, on a journey to 2020. We want to transform the         sustainability and ethics. We are proud of the contribution we have
                                                      marketplace for greener, fairer and healthier products. We want to help   made over the past decade, for example to grow the market for          We believe that by taking fundamental, long term business decisions
                                                      shift our customers’ everyday behaviour in favour of sustainability but   Fairtrade products, sustainable seafood, to improve animal husbandry   now, we can play our part in averting the serious downward spiral
                                                      still provide the value and quality that they have come to expect.        and provide healthier choices for our customers. We have championed    that some economists, environmentalists and social commentators
                                                                                                                                community investment, not least through our support for Comic          predict. It is businesses like Sainsbury’s that have the potential to
                                                      We’ll seek higher standards from our suppliers. We’ll actively promote    Relief and the Paralympic Games. Across our business, be it in our     effect real and lasting change.
                                                      and drive sales of products with the highest health, environment and      supermarkets, our convenience stores or bank, we strive for higher
                                                      social standards. We’ll step up our efforts in local communities and      standards of corporate citizenship.                                    ‘20 by 20’ is our roadmap towards making this vision a reality, and
                                                      work harder to provide people with the skills and tools they need                                                                                through our scale and these commitments, we can make a positive
                                                      to improve their economic and social wellbeing. We’ll use marketing       Families’ budgets are under more and more pressure and people          difference throughout the value chain.
                                                      campaigns to raise national awareness of these issues. And we’ll          are working harder to make their money go further. But while
                                                      ensure our colleagues are treated in the right way so we remain a         disposable income may have fallen, people’s aspirations have not.      We look forward to working with our customers, colleagues,
                                                      great place to work.                                                      Our customers still want products and services that they can trust,    suppliers and many stakeholders to transform the way in which
                                                                                                                                without compromising on standards or quality. We are responding        we do business. For good.
                                                      ‘20 by 20’ will bring about a step change in the way we manage            by helping customers Live Well, with better quality, more nutritious
                                                       our business, securing its future.                                       and sustainable products, For Less – less money than they expect
                                                                                                                                and with less impact on the environment.

                                                                                                                                Over the coming years, it’s clear that our shopping habits, and
                                                                                                                                therefore our business practices need to change further. We need
                                                                                                                                to provide jobs and skills for people in a tough economic climate.
                                                                                                                                We need to continue to treat suppliers fairly, both here and in the    Justin King
                                                                                                                                developing world. We need to help our customers make more              Chief Executive
                                                      Anna Ford                                                                 environmentally sustainable and healthier choices. There is much
                                                      Chair of the Corporate Responsibility Committee                           more we can achieve together.
‘20 by 20’ at a glance


By 2020...                                                                                                                                                                                                                   Vibrant and
                                                                                                                                                                                                                             skilled community
                                                                                                                                                                                12. We’ll make sure that
Sustainable and                                                                                                      10. We’ll double the                                       our own packaging has                        15. We’ll have encouraged
healthy products                    2. Our own brand                                                                 sales of lighter alcohol   Operational                     been reduced by a half                       over 20 million children to
                                                                                                                                                                                                                                                           20. We’ll have provided
                                    products won’t contribute
                                                                                     6. We’ll double the             wine and reduce the                                        compared to 2005.                            enjoy physical activity in
1. We’ll source all of our                                                           amount of British food                                     excellence                                                                   the decade.
                                                                                                                                                                                                                                                           30,000 people from
                                    to global deforestation.                                                         average alcohol content
                                                                                     we sell.                                                                                                                                                              disadvantaged groups
key raw materials and                                                                                                (ABV) of own brand
                                                                                                                                                11. We’ll put all waste                                                                                    with work opportunities.
commodities sustainably                                                                                              wine and beer.
                                                                                                                                                to positive use.
to an independent                                     3. All the fish we sell will                                                                                                                  16. We’ll have donated
standard.                                             be independently certified                                                                                                                    over £400 million to
                                                      as sustainable and we’ll                                                                                                                      charitable causes in
                                                      strengthen our position                                                                                                                       the decade.
                                                      as the leading retailer for
                                                      sustainable seafood.




                                                        7. All our meat, poultry,
                                                        eggs, game and dairy
                                                                                                               9. We’ll continue to reduce      13. We’ll have reduced                                                 17. We’ll create 50,000
                                                        products will be sourced                                                                                                                                                                              19. We’ll increase the
                                                                                                               salt, saturated fat, fat and     our operational carbon                                                 new job opportunities in
                                                        from suppliers who                                                                                                                                                                                    number of colleagues
                                                                                                               sugar in our own brand           emissions by 30 per cent                                               the UK and at least half
                                                        adhere to independent                                                                                              14. We’ll have worked                                                              with shares in our
        4. Through robust water                                                                                products and we will lead        absolute and 65 per cent                                               of our colleagues will
                                                        higher welfare standards.                                                                                          with our own brand                                                                 business by 25 per cent.
        stewardship, we’ll ensure                                                                              on providing clear nutritional   relative, compared                                                     have received externally
                                                                                                                                                                           suppliers to reduce carbon                  accredited training.
        that our supply chain                                                                                  information, enabling            with 2005.
                                                                                                                                                                           emissions across all of our
        approach is sustainable                                                                                our customers to make
                                                                                                                                                                           own brand products by                                                      Championing
        in areas of water                                                                                      informed choices.
                                                                                                                                                                           50 per cent relative.                                                      our colleagues
        vulnerability.
                                      5. Our sales of fairly
                                                                                       8. Our suppliers will                                                                                                                                         18. 20,000 of our
                                      traded products will hit
                                                                                       also be leaders in meeting                                                                                                                                    colleagues will have
                                      £1 billion.
                                                                                       or exceeding our social and                                                                                                                                   reached 20 years of
                                                                                       environmental standards.                                                                                                                                      service at Sainsbury’s.
Sustainable and healthy products                                                                                                   Sustainable and healthy products




1. By 2020, we’ll source all                                            What stakeholders tell us                                  2. By 2020, our own brand                                               Our progress to date
                                                                                                                                                                                                           — Founding member of the WWF Global Forest
of our key raw materials                                                “It’s good to see these bold ambitions                     products won’t contribute                                                 and Trade Network (GFTN).
                                                                        from Sainsbury’s, particularly the                                                                                                 — Partnership with Woodland Trust – the UK’s leading
and commodities sustainably                                             restorative aims around having                             to global deforestation                                                   woodland conservation charity – we donate two
                                                                                                                                                                                                             pence from every Woodland chicken we sell, and
to an independent standard                                              positive social and environmental                                                                                                    one penny from every dozen Woodland eggs.
                                                                        impacts, rather than aiming just at                        Challenges                                                                This partnership has led to more than
                                                                                                                                                                                                             500,000 trees being planted.
Challenges
                                                                        reducing damage. We’d also urge                            Deforestation is responsible for around 20 per cent of global
                                                                                                                                   greenhouse gas emissions (UNEP). It causes irreversible damage          — Sector leader in the Forest Footprint Disclosure.
                                                                        Sainsbury’s and others in the sector
Deforestation, overfishing, poor land management and increased                                                                     to the natural habitat of many species vital for sustaining life on
energy use have all contributed to increasing stress on the global      to promote sustainable diets as this                       earth. Unsustainable logging practices and the destruction of forests   Delivery goals
food system. Issues such as climate change, water scarcity and          is a critical element in improving the                     for farming threaten to remove the earth’s natural breathing system.    — We will source all commodities which can cause
population growth have all had a significant impact on the long-        food system.”                                              The challenge is not only to stop this damage but also help to            deforestation (timber, palm, soya, beef, leather,
term security of supply. In a resource stretched world, our challenge                                                              restore forest cover.                                                     biofuels) from the most sustainable sources.
is to ensure that all the social and environmental impacts along the                                                                                                                                       — We will be the leading ‘tree friendly’ retailer –
                                                                        David Nussbaum
supply chain are identified and addressed in order to ensure that                                                                                                                                            planting new trees, both at home and abroad,
                                                                        Chief Executive, WWF-UK
everything we sell is sustainable in the long run. By working with                                                                                                                                           and protecting and preserving existing forests.
independent bodies, we can be held to account and use the highest                                                                                                                                          — We will set up a research and development
standards that are available.                                                                                                                                                                                programme with the objective of reducing
                                                                                                                                                                                                             our dependence on commodities sourced
Our progress to date                                                    Delivery goals                                                                                                                       from regions at risk of deforestation.
— First British supermarket to stock a food product                     — We define our key raw materials as the top 30 raw
  (our Basics Fishfingers) using palm oil from certified                  materials and commodities from a commercial and
  Roundtable on Sustainable Palm Oil (RSPO) sources.                      sustainability perspective used in our own brand
— In 2010, 93 per cent of the wood used for Sainsbury’s                   products. These raw materials account for most
  products was made from Forest Stewardship Council                       of our volume and include our own brand meat,
  (FSC) or recycled sources.                                              seafood, fruit, vegetables, timber, palm oil, soya,
— Already over 12 per cent of our own brand products are                  cotton, sugar, tea and coffee.
  from independently certified sources, such as the Marine              — We have already made progress on sourcing a
  Stewardship Council, Fairtrade and Freedom Foods.                       number of these raw materials to independent
                                                                          standards including sustainable palm oil (all palm
                                                                          oil will be certified sustainable by the end of 2014),
                                                                          FSC timber and Fairtrade tea, coffee and sugar.
                                                                          Other key raw materials and commodities such as
                                                                          soya will be achieved well before 2020. However,
                                                                          others will take the full decade and will require
                                                                          a large amount of collaborative work.
                                                                        — We will have 100 per cent traceability of key
                                                                          raw materials within our supply chains.
                                                                        — We will establish a sustainable sourcing code for
                                                                          raw materials which draws on existing independent
                                                                          standards and, where they don’t exist, create our
                                                                          own Sainsbury’s specific standard.
                                                                        — We will play an active role in shaping existing
                                                                          independent standards and developing new
                                                                          standards that currently don’t exist.                    What stakeholders tell us
                                                                        — We will actively work with farmers on
                                                                                                                                   “Rainforests are vital habitats for rare
                                                                          biodiversity and land management.
                                                                                                                                   and threatened species. And they
                                                                                                                                   also help in the fight against climate
                                                                                                                                   change. That’s why this move from
                                                                                                                                   Sainsbury’s is very welcome.”
                                                                                                                                   John Sauven
                                                                                                                                   Executive Director of Greenpeace UK
Sustainable and healthy products                                                                                                 Sustainable and healthy products




3. By 2020, all the                                                    Our progress to date
                                                                                                                                 4. By 2020, through                                                  Our progress to date
                                                                       — Britain’s biggest retailer of sustainable fish.                                                                              — 30 per cent relative reduction in water use in our
fish we sell will be                                                   — All of our own brand canned tuna is                     robust water stewardship                                               existing store operations compared with 2005/06.
                                                                         pole and line caught.                                                                                                        — 50 per cent relative reduction in water use in new
independently certified                                                — Greenpeace has rated us as number one in its            we’ll ensure that our                                                  stores and extensions compared with 2005/06.

as sustainable and we’ll                                                 ‘Tinned tuna league table’ for two years in a row.
                                                                       — We have developed our sustainability rating system      supply chain approach                                                — All new supermarkets fitted with rain water
                                                                                                                                                                                                        harvesting, water-efficient taps, low-flush toilets

strengthen our position                                                  for wild caught fish with input from our supply base,
                                                                         environmental organisations and fisheries scientists.   is sustainable in areas                                                and waterless urinals as standard.


as the leading retailer                                                — All of our wild salmon sold is MSC-certified,
                                                                         including canned wild salmon.
                                                                                                                                 of water vulnerability                                               Delivery goals
                                                                                                                                                                                                      — We will improve the efficiency of water use
for sustainable seafood                                                — All our own brand farmed salmon is sourced
                                                                         to RSPCA Freedom Food welfare standards and                                                                                    in our operations and supply chain.
                                                                                                                                 Challenges                                                           — We will endeavour to have a positive impact
                                                                         from Scottish salmon farms.
                                                                                                                                                                                                        in areas of water vulnerability.
                                                                                                                                 Fresh water is the most precious natural resource in the world.
Challenges                                                                                                                                                                                            — We will work collaboratively with other water
                                                                       Delivery goals                                            As population increases, the pressure to source water for our
Healthy oceans are vital for the health of our planet and millions                                                                                                                                      users and local authorities to protect river basins
                                                                                                                                 homes, farming and industry intensifies. Addressing water scarcity
of livelihoods around the world. Sustainable fisheries are essential   — By 2020, all the wild-caught fish we sell will be                                                                              and promote integrated water management.
                                                                                                                                 requires action at local and national levels. The challenge is to
if the world is to retain its primary renewable source of protein.       independently certified as sustainable. The vast                                                                             — We will share information and best practice
                                                                                                                                 understand the true water footprint of everyday products better,
Protecting marine ecosystems is one of the major challenges              majority will be certified long before this time and                                                                           through grower groups and collaborative forums.
                                                                                                                                 and put in place measures that reduce water stress especially
facing our planet.                                                       we’ll communicate our progress along the way.                                                                                — We will map water use for our top 30 commodities
                                                                                                                                 in areas of water vulnerability.
                                                                       — All farmed fish will be certified as sustainable.                                                                              and introduce supply risk management where
                                                                       — We will diversify our offer and drive sales and                                                                                necessary.
                                                                         consumption beyond the big five (cod, haddock,                                                                               — We will develop plans to monitor water use in the
What stakeholders tell us
                                                                         salmon, tuna and prawns).                                                                                                      most sensitive sourcing zones in collaboration
“By committing to certified sustainable fish by                        — Our fish counter colleagues will be trained                                                                                    with other stakeholders.
                                                                         to an accredited standard.                                                                                                   — We will introduce rainwater harvesting in
2020, Sainsbury’s is helping to drive change                           — We will support the designation, establishment and                                                                             all new supermarket stores.
in the seafood market, helping to transform                              management of Marine Protected Areas (MPAs) –
the seafood industry to a sustainable basis.                             an important instrument to safeguard biodiversity
                                                                         and the integrity of ecological processes in the
Sainsbury’s is the UK’s leading retailer of                              coastal and marine environment.
Marine Stewardship Council (MSC) certified
fish and I am delighted that this target
underlines their long-held commitment
to sustainable seafood sourcing.”
Toby Middleton
UK Country Manager, Marine Stewardship Council
Sustainable and healthy products                                                                                  Sustainable and healthy products




5. By 2020, our sales of                                           What stakeholders tell us                      6. By 2020, we’ll double                                                   What stakeholders tell us

fairly traded products will                                        “This bold commitment will drive               the amount of British                                                      “We’re delighted to see Sainsbury’s
                                                                   significant change for farmers and                                                                                        commitment to double its sourcing
hit £1 billion                                                     workers in developing countries.               food we sell                                                               of British food. It recognises the high
                                                                   Sainsbury’s level of ambition to play                                                                                     quality and standards of production
Challenges                                                         their part in tackling poverty will set        Challenges                                                                 that British farmers meet and that
We know first hand how fair trade initiatives can help address     the pace – enabling the public to make         British farmers are under pressure from rising costs, the impacts of       consumers increasingly expect in the
many of the challenges producers in the developing world face,     Fairtrade an integral part of people’s         climate change and water scarcity and competition from around the          food that they buy. This additional
ensuring they have fair working conditions, a sustainable price                                                   world. The challenge is to work more closely with British farmers to
for their produce and the tools and skills to manage their farms
                                                                   everyday shopping, opening more                provide high-quality, seasonal and local food. This will support a vital   demand will send a really positive
in harmony with nature. The challenge is to ensure that these      doors for more farmers and workers.            industry that we have always championed and match our customers’           signal to the industry at a time
suppliers adapt to the impacts caused by climate change and        Critically Sainsbury’s is building on an       expectations to be able to buy high-quality fresh British food.            when farmers are facing massive
build long-term sustainable businesses that can help create
                                                                   already impressive track record, from          Our progress to date
                                                                                                                                                                                             investment pressures.”
resilient supply chains.
                                                                   switching all their bananas to Fairtrade
                                                                                                                  — First retailer to use 100 per cent British flour in our own-label        Peter Kendall
Our progress to date                                               five years ago, driving opportunities            sliced bread, matching our commitment for our in-store bakeries.         President, National Farmers Union
— World’s largest retailer of Fairtrade by value – £1 in every     for new producers to access Fairtrade          — Many own brand products are already 100 per cent British all
  £4 spent on Fairtrade products in the UK is spent at one         through the Sainsbury’s Fair                     year round including – fresh chicken, eggs, milk and sausages.
  of our stores.                                                                                                  — Largest retailer of British apples and pears in the UK; a third
— In 2010, our Fairtrade sales totalled £280 million.
                                                                   Development Fund, and leading                    of all British pears bought in the UK are sold through our stores.
— £1 million funding of the Fair Development Fund has enabled      groundbreaking relationship-building           — Developed Concept Orchards to increase British varieties,                Delivery goals
  thousands of farmers across Africa and Central America           initiatives such as annual conferences           yields and to extend the fruit seasons.                                  — We will look to increase the share of British
  to strengthen their businesses and build more secure                                                            — Worked with over 3,000 British farmers through our
                                                                   for Fairtrade suppliers in Africa.”              Development Groups and Crop Sustainability Groups to promote
                                                                                                                                                                                               produce throughout the store.
  futures for themselves and their families.                                                                                                                                                 — We will continue to drive the sales of fresh
— In 2010, we helped to fund the development of new Fairtrade                                                       best practice, including around carbon footprint, and to raise             and seasonal British produce.
                                                                   Harriet Lamb
  standards for pulses and green vegetables, allowing these                                                         environmental and welfare standards.                                     — We will continue to work with our Development
                                                                   Executive Director, The Fairtrade Foundation
  products to become Fairtrade-certified and exported around                                                                                                                                   Groups to help them increase yields, whilst
  the world for the first time.                                                                                                                                                                reducing their environmental impact.
                                                                                                                                                                                             — We will continue to actively focus on research,
Delivery goals                                                                                                                                                                                 development and innovation to test the impact
— We will work towards converting 100 per cent of                                                                                                                                              of new growing systems on different varieties and
  our instant coffee, rice, pineapple, chocolate, avocados,                                                                                                                                    to increase yields and season length through new
  preserves, beans and pulses to Fairtrade.                                                                                                                                                    growing practices.
— We will continue to work with our branded suppliers
  to encourage them to switch to more fairly traded products.
— We will continue to support farmers and growers
  through our Fair Development Fund.
— We will continue to support producers in order to
  build sustainable businesses and secure futures for
  themselves and their families.
Sustainable and healthy products                        Sustainable and healthy products




7. By 2020, all our meat,                               8. By 2020, our suppliers                                                   Our progress to date
                                                                                                                                    — Launched a supplier environmental scorecard to
poultry, eggs, game and                                 will also be leaders in                                                       track and measure supplier environmental footprints.
                                                                                                                                    — Launched our Carbon Academy to train 20,000
dairy products will be                                  meeting or exceeding our                                                      suppliers, contractors and colleagues to reduce

sourced from suppliers                                  social and environmental                                                      our carbon footprint by 2020.
                                                                                                                                    — Since 2006 we have invested over £30 million

who adhere to independent                               standards                                                                     in developing our relationships with farmers and
                                                                                                                                      growers, initially with our Dairy Development
higher welfare standards                                                                                                              Group and more recently broadening out to cover
                                                                                                                                      our main agricultural supply chains.
                                                        Challenges
                                                                                                                                    — Founding member of the Ethical Trading Initiative.
                                                        Developing a more sustainable business is a long-term journey that
Challenges                                                                                                                          Delivery goals
                                                        requires the full participation of all our suppliers. We expect strong
Global demand for meat has grown dramatically           social and environmental standards from suppliers, but we recognise
                                                                                                                                    — We will work with our branded and goods
in recent years and it is expected to double again      that many need practical help and support in implementing more
                                                                                                                                      not for resale suppliers to meet or exceed our
by 2050. We share the concerns of many of our           sustainable practices. Our challenge is to build supply chains that are
                                                                                                                                      social and environmental standards.
customers and stakeholders that some operations         resilient to the social and environmental challenges facing the industry,
                                                                                                                                    — All Sainsbury’s suppliers must be engaged
have poor animal welfare standards. Animal welfare      working closely with farmers, producers and processors to champion
                                                                                                                                      in good human resource management in order
is important first and foremost for the animal,         and embed excellence in sustainability.
                                                                                                                                      to comply with our Code of Conduct.
but better management and care for livestock                                                                                        — We will put in place a research and development
can improve productivity and food quality.                                                                                            programme to drive best practice in social and
                                                        What stakeholders tell us                                                     environmental standards in our supply base.
Our progress to date                                                                                                                — We will ensure that all of our purchasing decisions
— First major retailer to stop selling eggs
                                                        “We applaud Sainsbury’s groundbreaking                                        are informed by our Code of Conduct and
  from caged hens.                                      new commitment to include branded as well                                     evidence of supplier best practice.
— Only retailer to offer higher welfare                 as own brand products within the scope of its                               — We will roll out sustainability scorecards across
  Woodland eggs and chickens.                                                                                                         the business, enabling buyers and technical
                                                        ethical trade activities, so that more poor and                               teams to make informed decisions.
— UK’s leading retailer, with almost 60 per cent
  market share, of Freedom Food selling over            vulnerable workers around the world can be                                  — If over the long term, suppliers do not meet our
  300 lines that meet the strict welfare standards      reached. We encourage Sainsbury’s to share                                    social and environmental standards, we will
  devised and monitored by the RSPCA.                                                                                                 cease to do business with them.
                                                        information on progress as it puts this plan                                — We will actively look to support brands being
Delivery goals                                          into effect.”                                                                 launched with higher ethical standards.

— We will ensure that all of our chicken is             Peter McAllister
  sourced from suppliers that are committed to          Director of the Ethical Trading Initiative
  independently higher welfare standards by 2015.
— We will ensure that all of our pork is sourced from
  suppliers that are committed to independently
  higher welfare standards by 2018.
— We will ensure that all of the eggs used as an
  ingredient in our own brand products are sourced
  from suppliers that are committed to independently
  higher welfare standards by 2012.
— We will work with our Development Groups
  of farmers who supply us to ensure best practice
  on higher welfare is shared across the business.
— We will continue to support our Concept Farms,
  which are long-term projects to trial breeding,
  feeding and husbandry techniques and to pilot
  new and alternative ways of working to
  continually improve the welfare of animals.
Sustainable and healthy products                                                                                             Sustainable and healthy products




9. Between now and 2020,                                                    What stakeholders tell us                        10. By 2020, we’ll double                                                Our progress to date
                                                                                                                                                                                                      — First retailer to adopt the Department of Health’s
we’ll continue to reduce                                                    “The British Nutrition Foundation                the sales of lighter alcohol                                               guidelines on alcohol labelling, incorporating
                                                                            actively encourages efforts to                                                                                              the ‘Know Your Limits’ alcohol unit measure
salt, saturated fat, fat and                                                reformulate products, encourage
                                                                                                                             wine and reduce the                                                        with government health guidelines.

sugar in our own brand                                                      healthier choices and improve                    average alcohol content                                                  — Active partners in the Community Alcohol
                                                                                                                                                                                                        Partnerships (CAP) model since 2007, including

products and we will                                                        employee health and wellbeing.
                                                                            We welcome this commitment from
                                                                                                                             (ABV) of own brand wine                                                    the first CAP in St Neots.


lead on providing clear                                                     Sainsbury’s, particularly the new                and beer                                                                 Delivery goals
                                                                                                                                                                                                      — We will double the sales of lighter alcohol wine
nutritional information,                                                    elements, which builds on a strong
                                                                            track record of initiatives over a
                                                                                                                                                                                                        (under 10.5 per cent ABV).
                                                                                                                             Challenges
enabling our customers                                                      number of years to reduce the amount             There is clear medical evidence that moderate consumption of alcohol
                                                                                                                                                                                                      — We will reduce the average alcohol content
                                                                                                                                                                                                        (ABV) of own brand beer and wine.

to make informed choices                                                    of salt, sugar, fat and saturated fat in its     can be part of a healthy, balanced diet. Our role as a supermarket       — We will provide the most open, honest and
                                                                                                                                                                                                        transparent alcohol labelling and will increase
                                                                            products and to provide clear nutrition          is to provide the widest choice possible for our customers, but we
                                                                                                                                                                                                        customer awareness of and education
                                                                                                                             should play our part in marketing alcoholic products responsibly, with
                                                                            information for customers.”                      clear guidance to customers about alcohol units and the need for           about responsible drinking.
Challenges
                                                                                                                             moderate alcohol consumption. We believe that offering lighter alcohol   — We will play an active role in the Public Health
Life expectancy in the UK is longer than ever, but the number               Professor Judy Buttriss                                                                                                     Responsibility Deal and will meet all alcohol
                                                                                                                             alternatives is a key part of meeting this challenge.
of people with chronic illnesses looks set to rise and many of those        Director General, British Nutrition Foundation                                                                              pledges that we sign up to.
illnesses – are linked to lifestyle. Nearly one in four adults and over                                                                                                                               — We will take the lead in establishing Community
one in ten children aged 2-10 are obese (Health Survey for England                                                                                                                                      Alcohol Partnerships in local communities.
2011). The reasons why people become overweight are complex,
but we believe the solution lies in a balanced diet and active lifestyle.
To achieve this, we’ll require several complementary approaches
involving the cooperation of the food industry with health and
nutrition groups, as well as our customers, colleagues and suppliers.

Our progress to date
— First retailer to launch front of pack multiple traffic-light
  labelling and we now offer at-a-glance nutrition labelling
  on over 8,000 of our own brand products.
— First major retailer to develop a Freefrom category.
— Donated over £115 million worth of equipment and experiences
  to schools and clubs through our Active Kids scheme since
  it started in 2005.
— As part of the Government Responsibility Deal, we have pledged
  to support our workforce in leading healthier lives, recognising that
  happy and healthy colleagues will help build the success of
  the business and will continue to make Sainsbury’s a place
  where people love to work.

Delivery goals
— We will decrease the proportion of red ratings on our
  own brand products.
— We will ensure that at least a third of our food and drink
  product promotions are on healthier choices.
— We will be the number one retailer for customers with
  allergies and intolerances.
— We will be the leading provider of health services – building
  on our current work through pharmacy healthy eating advisors,
  Sainsbury’s diets and our work with PruHealth.
— We will improve our colleagues’ health and wellbeing by,
  amongst other things, increasing the amount of healthier
  choices available in our colleague restaurants.
Operational excellence                                                                                                            Operational excellence




11. By 2020, we’ll put all                                           Our progress to date
                                                                     — Our supermarkets and depots send no food waste
                                                                                                                                  12. By 2020, we’ll make                                               Our progress to date
                                                                                                                                                                                                        — We have cut packaging levels by 12 million kilos
waste to positive use                                                  to landfill, with the majority of surplus food going       sure that our own packaging                                             over the past year (2010/11) – including introducing
                                                                       to charities or anaerobic digestion.                                                                                               heat-seal lids on soft fruit lines, cutting packaging
                                                                     — First retailer in the UK to offer customers battery        has been reduced by a half                                              by 440,000 kilos each year.
Challenges                                                             and light-bulb recycling at every store, along
According to WRAP* 18.4 million tonnes of waste, costing
                                                                       with general recycling facilities.                         compared to 2005                                                      — An 11 per cent reduction of packaging has been
                                                                                                                                                                                                          removed from Sainsbury’s own brand products
                                                                     — Launched the UK’s first mobile handset                                                                                             through new packaging design in the last 2 years.
£17 billion, is produced by the UK food and drink industry and UK
                                                                       charger recycling initiative.                                                                                                    — First major UK retailer to offer milk in bags,
households each year. Landfill space is becoming ever more scarce
                                                                     — Since 2004 we have offered our customers                   Challenges                                                              reducing packaging by 75 per cent.
and expensive. At the same time the concept of waste as a valuable
                                                                       plastic bag recycling across our stores.                   It is vital to continue to minimise packaging to help reduce carbon   — First UK retailer to replace glass used in our
resource to be reused is causing businesses to think differently
about how to move beyond waste reduction to actively eliminating                                                                  emissions whilst maintaining the benefits of freshness and safety.      peanut butter jars with plastic, cutting packaging
waste from the supply chain.                                         Delivery goals                                               Packaging does not only have to be environmentally friendly             by 83 per cent or 882,000 kilos.
                                                                                                                                  but needs to be multi-functional by meeting design and storage        — We have reduced our Easter egg packaging
                                                                     — We will work with our colleagues, suppliers
                                                                                                                                  requirements. The challenge is to reduce packaging for our own          by 57 per cent since 2008.
                                                                       and customers to rethink waste, reducing it
                                                                                                                                  brand products without sacrificing its effectiveness at promoting     — We helped to design the On Pack Recycling
What stakeholders tell us                                              and designing it out from our business.
                                                                                                                                  food safety and preventing food waste. At the same time, we want        Label (OPRL) with WRAP and the British Retail
                                                                     — We will embed our waste prevention plan
                                                                                                                                                                                                          Consortium. This labelling has now been adopted
“WRAP has worked hard to help grocery                                  throughout our business.                                   to help our customers to recycle through on pack information and
                                                                                                                                                                                                          by many other retailers and manufacturers.
                                                                                                                                  via our extensive recycling facilities.
retailers tackle the issue of food waste,                            — We will send no waste at all to landfill.
                                                                                                                                                                                                        — Customers are offered a Nectar point each time they
                                                                     — We will use anaerobic digestion as the preferred
particularly through the Courtauld                                     disposal route for food waste from our stores that
                                                                                                                                                                                                          reuse a bag. Last year, we gave out around 18 per
Commitment. Sainsbury’s, as a signatory                                                                                                                                                                   cent more Nectar points in this way than the year
                                                                       is not suitable for charitable donation.
                                                                                                                                                                                                          before – a total of over 563 million.
to this agreement, has already done much                             — We will continue to develop customer campaigns
                                                                       to help them reduce their waste and use their
to address a range of resource efficiency                              waste, e.g. ‘Love your leftovers’.
                                                                                                                                                                                                        Delivery goals
and recycling targets, and we’re delighted to                        — All stores will take part in a customer food                                                                                     — Where possible we will use recycled materials
learn of their latest ambitious plans. We wish                         donation programme.                                                                                                                or ensure that the material is recyclable.
                                                                     — We will endeavour to collect more waste through                                                                                  — We will continue to take the lead in packaging
Sainsbury’s every success with their initiative,
                                                                       our recycling facilities than the waste we                                                                                         innovation e.g. milk bags.
and we’re looking forward to working with                              generate from our operations.                                                                                                    — We will campaign to make recycling
them in the future.”                                                 — We will provide the most comprehensive recycling                                                                                   easier in the UK for consumers.
                                                                       facilities, making it easy for our customers to recycle.                                                                         — We will continue to promote our ‘bag for life’ range
Liz Goodwin                                                                                                                                                                                               and work with customers to encourage them to buy
Chief Executive, WRAP (Waste & Resources Action Programme)                                                                                                                                                and reuse those instead of single use bags.
                                                                                                                                                                                                        — We are committed to the Courtauld Commitment
                                                                                                                                                                                                          phase I and II, a voluntary agreement with WRAP
                                                                                                                                                                                                          to improve resource efficiency and reduce the carbon
                                                                                                                                                                                                          and wider environmental impact of grocery retail.
                                                                                                                                                                                                          We are currently working with WRAP towards
                                                                                                                                                                                                          Courtauld III.




* Waste arisings in the supply of food and drink to UK
households, WRAP Report March 2010
Operational excellence                                                                                                                                      Operational excellence




13. By 2020, we’ll have                                                                       Our progress to date
                                                                                              — World-first use of award-winning geothermal
                                                                                                                                                            14. By 2020, we’ll have                                             Our progress to date
                                                                                                                                                                                                                                — Developed a carbon footprinting tool specially designed
reduced our operational                                                                         technology, enabling our Crayford store to supply 30        worked with our own brand                                             for our farmers, which has the potential
                                                                                                per cent of its energy from on-site renewable sources.                                                                            to reduce their energy costs and their carbon
carbon emissions by 30                                                                        — Opened the first supermarket in the world to use a          suppliers to reduce carbon                                            footprint by 10 per cent annually.
                                                                                                Smart Grid system, which monitors the National Grid
per cent absolute and 65                                                                        and activates a biofuel generator when there                emissions across all of our                                         — We are actively working with suppliers to develop
                                                                                                                                                                                                                                  products with a reduced environmental footprint.

per cent relative, compared                                                                     is an increased demand for electricity.
                                                                                              — Installed a total of 20 biomass boilers since 2008,         own brand products by                                               — Sainsbury’s Energy is helping our customers
                                                                                                                                                                                                                                  to reduce their environmental footprint.
with 2005* (this is part                                                                        which use wood chips or pellets – a renewable
                                                                                                resource – to heat the store rather than fossil             50 per cent relative                                                Delivery goals
of our broader target of an                                                                     fuel-based gas.
                                                                                              — In 2010/11 we achieved an absolute reduction in
                                                                                                                                                                                                                                — We will have engaged our customers and colleagues
                                                                                                                                                                                                                                  to reduce carbon in their own homes and lives.
absolute carbon reduction                                                                       direct carbon emissions of 18,933 tonnes
                                                                                                compared to last year.
                                                                                                                                                            Challenges
                                                                                                                                                            Tackling carbon in our own operations is a good start, but this
                                                                                                                                                                                                                                — We will continue to measure and assess carbon emissions
                                                                                                                                                                                                                                  from our own brand products and use this knowledge
of 50 per cent by 2030)                                                                       — We were the first UK supermarket to commit
                                                                                                to switching our entire refrigeration network
                                                                                                                                                            will only impact a small part of our overall carbon footprint.
                                                                                                                                                            The challenge is to understand emissions throughout our supply
                                                                                                                                                                                                                                  to advise our suppliers about future reductions.
                                                                                                                                                                                                                                — We will roll out our supplier carbon efficiency programme.
                                                                                                to natural refrigerants by 2030 (i.e. CO2).                 chains, looking at the full life-cycle impact of our products.      — We will establish supplier forums to enable collaborative
Challenges                                                                                                                                                  This means working hard with suppliers to help them to reduce         working and to share best practice.
                                                                                              Delivery goals                                                emissions, as well as helping our colleagues and customers reduce
Climate change is real, is happening now, and the overwhelming                                                                                                                                                                  — We will improve the carbon footprint of our primary
                                                                                              — We will build new stores that produce zero carbon.          their own impacts.                                                    agricultural supply chains by working with grower
body of scientific evidence points to increased volatility in weather
                                                                                              — We will continue to introduce proven and next-                                                                                    and agricultural groups.
patterns in the coming years. The challenge is not just to comply
                                                                                                generation renewable technologies in our new and                                                                                — We will continue to help customers reduce their
with increased regulation of greenhouse gas emissions, but also
                                                                                                existing stores (including biomass, solar, natural light,                                                                         domestic carbon emissions through Sainsbury’s Energy.
to decarbonise the economy and adapt our business practices
                                                                                                heat pumps, geothermal, biofuels and wind).
accordingly. Coupled with this are increased energy prices. It is
                                                                                              — We will use renewable heat in the majority
essential to seek to build greater resilience through a gradual shift
                                                                                                of our supermarket stores by 2030.
away from reliance on the national grid, towards greater use
                                                                                              — We will have converted our refrigeration systems
of on-site and decentralised approaches, including community
                                                                                                to natural refrigerants (i.e. CO2) in all stores by 2030.
energy schemes. This will secure energy needs for the long term.



What stakeholders tell us

“If we are to avoid the worst impacts of
climate change then it is vital that private
sector companies step up with actions that
are commensurate with the task at hand.
Delivering targets like this is not easy but will
offer business and environmental benefits.
For example in reduced costs and enhanced
reputation. I hope that other major retailers
will follow Sainsbury’s lead and embark on the
kind of carbon cutting programmes that the
world so desperately needs to see.”
Tony Juniper
former Executive Director, Friends of the Earth
and Founder of The Robertsbridge Group



* ‘Absolute’ emissions reduction targets are defined by the GHG Protocol as goals
to ‘reduce absolute emissions over time’. Relative emissions reduction targets are defined
as goals to ‘reduce the ratio of emissions relative to a business metric over time’. In the
case of supermarkets, the relative is defined as relative to square footage of stores.
Vibrant and skilled community                                                                                                      Vibrant and skilled community




15. By 2020, we’ll have                                                    Our progress to date
                                                                                                                                   16. By 2020, we’ll have                                              Delivery goals
                                                                           — We have more than 46,000 schools, nurseries,                                                                               — We will continue to develop Local Charity
encouraged over 20 million                                                   sports clubs, and Scout and Guide groups              donated over £400                                                      Partnerships through every one of our stores.
                                                                             registered with Active Kids.                                                                                               — We will continue to build on our existing national
children to enjoy physical                                                 — We are proud to be the first ever standalone          million to charitable                                                  partnerships, including Comic Relief, Active Kids
                                                                             sponsor of the London 2012 Paralympics Games.
activity in the decade                                                     — We are also proud to sponsor the UK Schools Games.    causes in the decade                                                   and Fareshare.
                                                                                                                                                                                                        — We will continue to give back to communities through
                                                                                                                                                                                                          our Local Heroes and other volunteering initiatives.
                                                                           Delivery goals                                                                                                               — We will continue to invest in our Business Connectors,
Challenges                                                                                                                         Challenges                                                             who will promote and facilitate long-term, strategic
                                                                           — Through our Paralympics legacy we will ensure                                                                                partnerships between the business and voluntary
It’s a fact that physical activity is vital for a healthy, well-balanced     that over 200,000 disabled children have taken        We believe that business can make a positive difference to local
lifestyle. Healthy children become healthy adults. A healthy                                                                       communities through support for charitable causes. But it’s about      communities. Business Connectors act as a local broker,
                                                                             part in activities through the funding of our                                                                                bringing together what business can offer with what
community brings social and economic benefits. The challenge                 ‘Inclusive’ teacher- training courses.                much more than cash donations. Our stores are at the very
to increasing participation is to promote activity as fun, to remove                                                               centre of their communities and play a vital and positive role.        the voluntary sector needs.
                                                                           — Our Active Kids scheme will exceed the
cost barriers and to make it accessible to all.                              £200 million mark for donating sports equipment       The challenge is to bring business and the voluntary sector closer
                                                                             to over 50,000 schools and clubs.                     together, allowing our combined knowledge, skills and expertise
                                                                           — Over 1 million children will participate in a         to be put to good use for the benefit of all.
                                                                             Paralympics sport in the run up to 2012.
                                                                           — We will have encouraged at least 2 million children   Our progress to date
                                                                             to take part in Sainsbury’s Sport Relief miles.       — As the largest sponsor of Comic Relief, we have raised almost
                                                                                                                                     £60 million to date, including our single largest donation
                                                                                                                                     of £11.4 million for Red Nose Day 2011.
                                                                                                                                   — Every store supports a local charity and over the past year we
                                                                                                                                     raised over £1.5 million. Our colleagues also volunteered over
                                                                                                                                     6,500 days to support local causes.
                                                                                                                                   — We are a founder member and the largest supporter of
                                                                                                                                     Fareshare, a national charity set up to relieve food poverty.
                                                                                                                                   — Donated over £115 million worth of equipment and
                                                                                                                                     experiences to schools and clubs through our Active Kids
                                                                                                                                     scheme since it started in 2005.
                                                                                                                                   — In 2010, with the support of our customers, we donated
                                                                                                                                     over £3.3 million to the Royal British Legion.




                                                                                                                                   What stakeholders tell us

                                                                                                                                   “We value our partnership with
                                                                                                                                   Sainsbury’s because it’s built on
                                                                                                                                   them taking a long-term, hands-on
                                                                                                                                   approach. This has allowed us to both
                                                                                                                                   understand our different agendas
                                                                                                                                   and come up with ways of helping
                                                                                                                                   feed those in need with impact, scale,
                                                                                                                                   innovation and sustainability.
                                                                                                                                   Yes, their financial support is critical
                                                                                                                                   but we really value the engagement
                                                                                                                                   with their staff and being able to tap
                                                                                                                                   into their expertise.”
                                                                                                                                   Lindsay Boswell
                                                                                                                                   CEO, Fareshare
Sainsburys 20by20 Plan - Plano de Sustentabilidade
Sainsburys 20by20 Plan - Plano de Sustentabilidade
Sainsburys 20by20 Plan - Plano de Sustentabilidade

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Sainsburys 20by20 Plan - Plano de Sustentabilidade

  • 1. Sainsbury’s 20 by 20 Sustainability Plan OUR VALUES MAKE US DIFFERENT j-sainsbury.co.uk/cr
  • 2. Introduction Where we are going Anna Ford Justin King The planet is under strain and the choices we Chair of the Corporate Responsibility Committee Chief Executive make about the products we buy have never been more important. The global population is rising at a time when natural resources are decreasing. As such, there is increasing pressure on the global food system. The earth’s capacity to provide food is threatened by climate change, water scarcity and unsustainable farming practices. We need to find ways to make land more productive and to protect the biodiversity on which all food production ultimately depends. That means building resilient supply chains to ensure long term security of sustainable supply. The 20 by 20 Sustainability Plan comes at I am delighted to introduce ‘20 by 20’ – a new It is not enough to simply reduce our environmental impact each cornerstone of our business strategy designed to year. We must actively restore biodiversity, natural resources and the exactly the right time for Sainsbury’s. One only habitats on which we all depend. Through our 20 commitments we has to pick up the daily newspapers to see the accelerate Sainsbury’s commitment to social and want to change the retail industry so that it can sustain the natural challenges facing our society, economy and planet environmental responsibility and excellence. world, meet our customers’ demands and promote health and to understand why. wellbeing. On a planet with limited resources, a retail business must With around 21 million customer transactions every week, 150,000 be resilient enough to build supply chains that are fit for purpose in Following consultation with NGOs and other stakeholders, we’ve colleagues and over 2000 suppliers, Sainsbury’s is ideally placed to the longer term. That means putting sustainability at the heart of set ourselves 20 ambitious goals, which will help our customers make a positive impact on the economy, the environment and society. every single business decision. Our vision is that Sainsbury’s gives make more nutritious, sustainable and ethical purchasing decisions We have always worked, throughout our history, to be a leader in back to the world more than we take from it. week in, week out, on a journey to 2020. We want to transform the sustainability and ethics. We are proud of the contribution we have marketplace for greener, fairer and healthier products. We want to help made over the past decade, for example to grow the market for We believe that by taking fundamental, long term business decisions shift our customers’ everyday behaviour in favour of sustainability but Fairtrade products, sustainable seafood, to improve animal husbandry now, we can play our part in averting the serious downward spiral still provide the value and quality that they have come to expect. and provide healthier choices for our customers. We have championed that some economists, environmentalists and social commentators community investment, not least through our support for Comic predict. It is businesses like Sainsbury’s that have the potential to We’ll seek higher standards from our suppliers. We’ll actively promote Relief and the Paralympic Games. Across our business, be it in our effect real and lasting change. and drive sales of products with the highest health, environment and supermarkets, our convenience stores or bank, we strive for higher social standards. We’ll step up our efforts in local communities and standards of corporate citizenship. ‘20 by 20’ is our roadmap towards making this vision a reality, and work harder to provide people with the skills and tools they need through our scale and these commitments, we can make a positive to improve their economic and social wellbeing. We’ll use marketing Families’ budgets are under more and more pressure and people difference throughout the value chain. campaigns to raise national awareness of these issues. And we’ll are working harder to make their money go further. But while ensure our colleagues are treated in the right way so we remain a disposable income may have fallen, people’s aspirations have not. We look forward to working with our customers, colleagues, great place to work. Our customers still want products and services that they can trust, suppliers and many stakeholders to transform the way in which without compromising on standards or quality. We are responding we do business. For good. ‘20 by 20’ will bring about a step change in the way we manage by helping customers Live Well, with better quality, more nutritious our business, securing its future. and sustainable products, For Less – less money than they expect and with less impact on the environment. Over the coming years, it’s clear that our shopping habits, and therefore our business practices need to change further. We need to provide jobs and skills for people in a tough economic climate. We need to continue to treat suppliers fairly, both here and in the Justin King developing world. We need to help our customers make more Chief Executive Anna Ford environmentally sustainable and healthier choices. There is much Chair of the Corporate Responsibility Committee more we can achieve together.
  • 3. ‘20 by 20’ at a glance By 2020... Vibrant and skilled community 12. We’ll make sure that Sustainable and 10. We’ll double the our own packaging has 15. We’ll have encouraged healthy products 2. Our own brand sales of lighter alcohol Operational been reduced by a half over 20 million children to 20. We’ll have provided products won’t contribute 6. We’ll double the wine and reduce the compared to 2005. enjoy physical activity in 1. We’ll source all of our amount of British food excellence the decade. 30,000 people from to global deforestation. average alcohol content we sell. disadvantaged groups key raw materials and (ABV) of own brand 11. We’ll put all waste with work opportunities. commodities sustainably wine and beer. to positive use. to an independent 3. All the fish we sell will 16. We’ll have donated standard. be independently certified over £400 million to as sustainable and we’ll charitable causes in strengthen our position the decade. as the leading retailer for sustainable seafood. 7. All our meat, poultry, eggs, game and dairy 9. We’ll continue to reduce 13. We’ll have reduced 17. We’ll create 50,000 products will be sourced 19. We’ll increase the salt, saturated fat, fat and our operational carbon new job opportunities in from suppliers who number of colleagues sugar in our own brand emissions by 30 per cent the UK and at least half adhere to independent 14. We’ll have worked with shares in our 4. Through robust water products and we will lead absolute and 65 per cent of our colleagues will higher welfare standards. with our own brand business by 25 per cent. stewardship, we’ll ensure on providing clear nutritional relative, compared have received externally suppliers to reduce carbon accredited training. that our supply chain information, enabling with 2005. emissions across all of our approach is sustainable our customers to make own brand products by Championing in areas of water informed choices. 50 per cent relative. our colleagues vulnerability. 5. Our sales of fairly 8. Our suppliers will 18. 20,000 of our traded products will hit also be leaders in meeting colleagues will have £1 billion. or exceeding our social and reached 20 years of environmental standards. service at Sainsbury’s.
  • 4. Sustainable and healthy products Sustainable and healthy products 1. By 2020, we’ll source all What stakeholders tell us 2. By 2020, our own brand Our progress to date — Founding member of the WWF Global Forest of our key raw materials “It’s good to see these bold ambitions products won’t contribute and Trade Network (GFTN). from Sainsbury’s, particularly the — Partnership with Woodland Trust – the UK’s leading and commodities sustainably restorative aims around having to global deforestation woodland conservation charity – we donate two pence from every Woodland chicken we sell, and to an independent standard positive social and environmental one penny from every dozen Woodland eggs. impacts, rather than aiming just at Challenges This partnership has led to more than 500,000 trees being planted. Challenges reducing damage. We’d also urge Deforestation is responsible for around 20 per cent of global greenhouse gas emissions (UNEP). It causes irreversible damage — Sector leader in the Forest Footprint Disclosure. Sainsbury’s and others in the sector Deforestation, overfishing, poor land management and increased to the natural habitat of many species vital for sustaining life on energy use have all contributed to increasing stress on the global to promote sustainable diets as this earth. Unsustainable logging practices and the destruction of forests Delivery goals food system. Issues such as climate change, water scarcity and is a critical element in improving the for farming threaten to remove the earth’s natural breathing system. — We will source all commodities which can cause population growth have all had a significant impact on the long- food system.” The challenge is not only to stop this damage but also help to deforestation (timber, palm, soya, beef, leather, term security of supply. In a resource stretched world, our challenge restore forest cover. biofuels) from the most sustainable sources. is to ensure that all the social and environmental impacts along the — We will be the leading ‘tree friendly’ retailer – David Nussbaum supply chain are identified and addressed in order to ensure that planting new trees, both at home and abroad, Chief Executive, WWF-UK everything we sell is sustainable in the long run. By working with and protecting and preserving existing forests. independent bodies, we can be held to account and use the highest — We will set up a research and development standards that are available. programme with the objective of reducing our dependence on commodities sourced Our progress to date Delivery goals from regions at risk of deforestation. — First British supermarket to stock a food product — We define our key raw materials as the top 30 raw (our Basics Fishfingers) using palm oil from certified materials and commodities from a commercial and Roundtable on Sustainable Palm Oil (RSPO) sources. sustainability perspective used in our own brand — In 2010, 93 per cent of the wood used for Sainsbury’s products. These raw materials account for most products was made from Forest Stewardship Council of our volume and include our own brand meat, (FSC) or recycled sources. seafood, fruit, vegetables, timber, palm oil, soya, — Already over 12 per cent of our own brand products are cotton, sugar, tea and coffee. from independently certified sources, such as the Marine — We have already made progress on sourcing a Stewardship Council, Fairtrade and Freedom Foods. number of these raw materials to independent standards including sustainable palm oil (all palm oil will be certified sustainable by the end of 2014), FSC timber and Fairtrade tea, coffee and sugar. Other key raw materials and commodities such as soya will be achieved well before 2020. However, others will take the full decade and will require a large amount of collaborative work. — We will have 100 per cent traceability of key raw materials within our supply chains. — We will establish a sustainable sourcing code for raw materials which draws on existing independent standards and, where they don’t exist, create our own Sainsbury’s specific standard. — We will play an active role in shaping existing independent standards and developing new standards that currently don’t exist. What stakeholders tell us — We will actively work with farmers on “Rainforests are vital habitats for rare biodiversity and land management. and threatened species. And they also help in the fight against climate change. That’s why this move from Sainsbury’s is very welcome.” John Sauven Executive Director of Greenpeace UK
  • 5. Sustainable and healthy products Sustainable and healthy products 3. By 2020, all the Our progress to date 4. By 2020, through Our progress to date — Britain’s biggest retailer of sustainable fish. — 30 per cent relative reduction in water use in our fish we sell will be — All of our own brand canned tuna is robust water stewardship existing store operations compared with 2005/06. pole and line caught. — 50 per cent relative reduction in water use in new independently certified — Greenpeace has rated us as number one in its we’ll ensure that our stores and extensions compared with 2005/06. as sustainable and we’ll ‘Tinned tuna league table’ for two years in a row. — We have developed our sustainability rating system supply chain approach — All new supermarkets fitted with rain water harvesting, water-efficient taps, low-flush toilets strengthen our position for wild caught fish with input from our supply base, environmental organisations and fisheries scientists. is sustainable in areas and waterless urinals as standard. as the leading retailer — All of our wild salmon sold is MSC-certified, including canned wild salmon. of water vulnerability Delivery goals — We will improve the efficiency of water use for sustainable seafood — All our own brand farmed salmon is sourced to RSPCA Freedom Food welfare standards and in our operations and supply chain. Challenges — We will endeavour to have a positive impact from Scottish salmon farms. in areas of water vulnerability. Fresh water is the most precious natural resource in the world. Challenges — We will work collaboratively with other water Delivery goals As population increases, the pressure to source water for our Healthy oceans are vital for the health of our planet and millions users and local authorities to protect river basins homes, farming and industry intensifies. Addressing water scarcity of livelihoods around the world. Sustainable fisheries are essential — By 2020, all the wild-caught fish we sell will be and promote integrated water management. requires action at local and national levels. The challenge is to if the world is to retain its primary renewable source of protein. independently certified as sustainable. The vast — We will share information and best practice understand the true water footprint of everyday products better, Protecting marine ecosystems is one of the major challenges majority will be certified long before this time and through grower groups and collaborative forums. and put in place measures that reduce water stress especially facing our planet. we’ll communicate our progress along the way. — We will map water use for our top 30 commodities in areas of water vulnerability. — All farmed fish will be certified as sustainable. and introduce supply risk management where — We will diversify our offer and drive sales and necessary. consumption beyond the big five (cod, haddock, — We will develop plans to monitor water use in the What stakeholders tell us salmon, tuna and prawns). most sensitive sourcing zones in collaboration “By committing to certified sustainable fish by — Our fish counter colleagues will be trained with other stakeholders. to an accredited standard. — We will introduce rainwater harvesting in 2020, Sainsbury’s is helping to drive change — We will support the designation, establishment and all new supermarket stores. in the seafood market, helping to transform management of Marine Protected Areas (MPAs) – the seafood industry to a sustainable basis. an important instrument to safeguard biodiversity and the integrity of ecological processes in the Sainsbury’s is the UK’s leading retailer of coastal and marine environment. Marine Stewardship Council (MSC) certified fish and I am delighted that this target underlines their long-held commitment to sustainable seafood sourcing.” Toby Middleton UK Country Manager, Marine Stewardship Council
  • 6. Sustainable and healthy products Sustainable and healthy products 5. By 2020, our sales of What stakeholders tell us 6. By 2020, we’ll double What stakeholders tell us fairly traded products will “This bold commitment will drive the amount of British “We’re delighted to see Sainsbury’s significant change for farmers and commitment to double its sourcing hit £1 billion workers in developing countries. food we sell of British food. It recognises the high Sainsbury’s level of ambition to play quality and standards of production Challenges their part in tackling poverty will set Challenges that British farmers meet and that We know first hand how fair trade initiatives can help address the pace – enabling the public to make British farmers are under pressure from rising costs, the impacts of consumers increasingly expect in the many of the challenges producers in the developing world face, Fairtrade an integral part of people’s climate change and water scarcity and competition from around the food that they buy. This additional ensuring they have fair working conditions, a sustainable price world. The challenge is to work more closely with British farmers to for their produce and the tools and skills to manage their farms everyday shopping, opening more provide high-quality, seasonal and local food. This will support a vital demand will send a really positive in harmony with nature. The challenge is to ensure that these doors for more farmers and workers. industry that we have always championed and match our customers’ signal to the industry at a time suppliers adapt to the impacts caused by climate change and Critically Sainsbury’s is building on an expectations to be able to buy high-quality fresh British food. when farmers are facing massive build long-term sustainable businesses that can help create already impressive track record, from Our progress to date investment pressures.” resilient supply chains. switching all their bananas to Fairtrade — First retailer to use 100 per cent British flour in our own-label Peter Kendall Our progress to date five years ago, driving opportunities sliced bread, matching our commitment for our in-store bakeries. President, National Farmers Union — World’s largest retailer of Fairtrade by value – £1 in every for new producers to access Fairtrade — Many own brand products are already 100 per cent British all £4 spent on Fairtrade products in the UK is spent at one through the Sainsbury’s Fair year round including – fresh chicken, eggs, milk and sausages. of our stores. — Largest retailer of British apples and pears in the UK; a third — In 2010, our Fairtrade sales totalled £280 million. Development Fund, and leading of all British pears bought in the UK are sold through our stores. — £1 million funding of the Fair Development Fund has enabled groundbreaking relationship-building — Developed Concept Orchards to increase British varieties, Delivery goals thousands of farmers across Africa and Central America initiatives such as annual conferences yields and to extend the fruit seasons. — We will look to increase the share of British to strengthen their businesses and build more secure — Worked with over 3,000 British farmers through our for Fairtrade suppliers in Africa.” Development Groups and Crop Sustainability Groups to promote produce throughout the store. futures for themselves and their families. — We will continue to drive the sales of fresh — In 2010, we helped to fund the development of new Fairtrade best practice, including around carbon footprint, and to raise and seasonal British produce. Harriet Lamb standards for pulses and green vegetables, allowing these environmental and welfare standards. — We will continue to work with our Development Executive Director, The Fairtrade Foundation products to become Fairtrade-certified and exported around Groups to help them increase yields, whilst the world for the first time. reducing their environmental impact. — We will continue to actively focus on research, Delivery goals development and innovation to test the impact — We will work towards converting 100 per cent of of new growing systems on different varieties and our instant coffee, rice, pineapple, chocolate, avocados, to increase yields and season length through new preserves, beans and pulses to Fairtrade. growing practices. — We will continue to work with our branded suppliers to encourage them to switch to more fairly traded products. — We will continue to support farmers and growers through our Fair Development Fund. — We will continue to support producers in order to build sustainable businesses and secure futures for themselves and their families.
  • 7. Sustainable and healthy products Sustainable and healthy products 7. By 2020, all our meat, 8. By 2020, our suppliers Our progress to date — Launched a supplier environmental scorecard to poultry, eggs, game and will also be leaders in track and measure supplier environmental footprints. — Launched our Carbon Academy to train 20,000 dairy products will be meeting or exceeding our suppliers, contractors and colleagues to reduce sourced from suppliers social and environmental our carbon footprint by 2020. — Since 2006 we have invested over £30 million who adhere to independent standards in developing our relationships with farmers and growers, initially with our Dairy Development higher welfare standards Group and more recently broadening out to cover our main agricultural supply chains. Challenges — Founding member of the Ethical Trading Initiative. Developing a more sustainable business is a long-term journey that Challenges Delivery goals requires the full participation of all our suppliers. We expect strong Global demand for meat has grown dramatically social and environmental standards from suppliers, but we recognise — We will work with our branded and goods in recent years and it is expected to double again that many need practical help and support in implementing more not for resale suppliers to meet or exceed our by 2050. We share the concerns of many of our sustainable practices. Our challenge is to build supply chains that are social and environmental standards. customers and stakeholders that some operations resilient to the social and environmental challenges facing the industry, — All Sainsbury’s suppliers must be engaged have poor animal welfare standards. Animal welfare working closely with farmers, producers and processors to champion in good human resource management in order is important first and foremost for the animal, and embed excellence in sustainability. to comply with our Code of Conduct. but better management and care for livestock — We will put in place a research and development can improve productivity and food quality. programme to drive best practice in social and What stakeholders tell us environmental standards in our supply base. Our progress to date — We will ensure that all of our purchasing decisions — First major retailer to stop selling eggs “We applaud Sainsbury’s groundbreaking are informed by our Code of Conduct and from caged hens. new commitment to include branded as well evidence of supplier best practice. — Only retailer to offer higher welfare as own brand products within the scope of its — We will roll out sustainability scorecards across Woodland eggs and chickens. the business, enabling buyers and technical ethical trade activities, so that more poor and teams to make informed decisions. — UK’s leading retailer, with almost 60 per cent market share, of Freedom Food selling over vulnerable workers around the world can be — If over the long term, suppliers do not meet our 300 lines that meet the strict welfare standards reached. We encourage Sainsbury’s to share social and environmental standards, we will devised and monitored by the RSPCA. cease to do business with them. information on progress as it puts this plan — We will actively look to support brands being Delivery goals into effect.” launched with higher ethical standards. — We will ensure that all of our chicken is Peter McAllister sourced from suppliers that are committed to Director of the Ethical Trading Initiative independently higher welfare standards by 2015. — We will ensure that all of our pork is sourced from suppliers that are committed to independently higher welfare standards by 2018. — We will ensure that all of the eggs used as an ingredient in our own brand products are sourced from suppliers that are committed to independently higher welfare standards by 2012. — We will work with our Development Groups of farmers who supply us to ensure best practice on higher welfare is shared across the business. — We will continue to support our Concept Farms, which are long-term projects to trial breeding, feeding and husbandry techniques and to pilot new and alternative ways of working to continually improve the welfare of animals.
  • 8. Sustainable and healthy products Sustainable and healthy products 9. Between now and 2020, What stakeholders tell us 10. By 2020, we’ll double Our progress to date — First retailer to adopt the Department of Health’s we’ll continue to reduce “The British Nutrition Foundation the sales of lighter alcohol guidelines on alcohol labelling, incorporating actively encourages efforts to the ‘Know Your Limits’ alcohol unit measure salt, saturated fat, fat and reformulate products, encourage wine and reduce the with government health guidelines. sugar in our own brand healthier choices and improve average alcohol content — Active partners in the Community Alcohol Partnerships (CAP) model since 2007, including products and we will employee health and wellbeing. We welcome this commitment from (ABV) of own brand wine the first CAP in St Neots. lead on providing clear Sainsbury’s, particularly the new and beer Delivery goals — We will double the sales of lighter alcohol wine nutritional information, elements, which builds on a strong track record of initiatives over a (under 10.5 per cent ABV). Challenges enabling our customers number of years to reduce the amount There is clear medical evidence that moderate consumption of alcohol — We will reduce the average alcohol content (ABV) of own brand beer and wine. to make informed choices of salt, sugar, fat and saturated fat in its can be part of a healthy, balanced diet. Our role as a supermarket — We will provide the most open, honest and transparent alcohol labelling and will increase products and to provide clear nutrition is to provide the widest choice possible for our customers, but we customer awareness of and education should play our part in marketing alcoholic products responsibly, with information for customers.” clear guidance to customers about alcohol units and the need for about responsible drinking. Challenges moderate alcohol consumption. We believe that offering lighter alcohol — We will play an active role in the Public Health Life expectancy in the UK is longer than ever, but the number Professor Judy Buttriss Responsibility Deal and will meet all alcohol alternatives is a key part of meeting this challenge. of people with chronic illnesses looks set to rise and many of those Director General, British Nutrition Foundation pledges that we sign up to. illnesses – are linked to lifestyle. Nearly one in four adults and over — We will take the lead in establishing Community one in ten children aged 2-10 are obese (Health Survey for England Alcohol Partnerships in local communities. 2011). The reasons why people become overweight are complex, but we believe the solution lies in a balanced diet and active lifestyle. To achieve this, we’ll require several complementary approaches involving the cooperation of the food industry with health and nutrition groups, as well as our customers, colleagues and suppliers. Our progress to date — First retailer to launch front of pack multiple traffic-light labelling and we now offer at-a-glance nutrition labelling on over 8,000 of our own brand products. — First major retailer to develop a Freefrom category. — Donated over £115 million worth of equipment and experiences to schools and clubs through our Active Kids scheme since it started in 2005. — As part of the Government Responsibility Deal, we have pledged to support our workforce in leading healthier lives, recognising that happy and healthy colleagues will help build the success of the business and will continue to make Sainsbury’s a place where people love to work. Delivery goals — We will decrease the proportion of red ratings on our own brand products. — We will ensure that at least a third of our food and drink product promotions are on healthier choices. — We will be the number one retailer for customers with allergies and intolerances. — We will be the leading provider of health services – building on our current work through pharmacy healthy eating advisors, Sainsbury’s diets and our work with PruHealth. — We will improve our colleagues’ health and wellbeing by, amongst other things, increasing the amount of healthier choices available in our colleague restaurants.
  • 9. Operational excellence Operational excellence 11. By 2020, we’ll put all Our progress to date — Our supermarkets and depots send no food waste 12. By 2020, we’ll make Our progress to date — We have cut packaging levels by 12 million kilos waste to positive use to landfill, with the majority of surplus food going sure that our own packaging over the past year (2010/11) – including introducing to charities or anaerobic digestion. heat-seal lids on soft fruit lines, cutting packaging — First retailer in the UK to offer customers battery has been reduced by a half by 440,000 kilos each year. Challenges and light-bulb recycling at every store, along According to WRAP* 18.4 million tonnes of waste, costing with general recycling facilities. compared to 2005 — An 11 per cent reduction of packaging has been removed from Sainsbury’s own brand products — Launched the UK’s first mobile handset through new packaging design in the last 2 years. £17 billion, is produced by the UK food and drink industry and UK charger recycling initiative. — First major UK retailer to offer milk in bags, households each year. Landfill space is becoming ever more scarce — Since 2004 we have offered our customers Challenges reducing packaging by 75 per cent. and expensive. At the same time the concept of waste as a valuable plastic bag recycling across our stores. It is vital to continue to minimise packaging to help reduce carbon — First UK retailer to replace glass used in our resource to be reused is causing businesses to think differently about how to move beyond waste reduction to actively eliminating emissions whilst maintaining the benefits of freshness and safety. peanut butter jars with plastic, cutting packaging waste from the supply chain. Delivery goals Packaging does not only have to be environmentally friendly by 83 per cent or 882,000 kilos. but needs to be multi-functional by meeting design and storage — We have reduced our Easter egg packaging — We will work with our colleagues, suppliers requirements. The challenge is to reduce packaging for our own by 57 per cent since 2008. and customers to rethink waste, reducing it brand products without sacrificing its effectiveness at promoting — We helped to design the On Pack Recycling What stakeholders tell us and designing it out from our business. food safety and preventing food waste. At the same time, we want Label (OPRL) with WRAP and the British Retail — We will embed our waste prevention plan Consortium. This labelling has now been adopted “WRAP has worked hard to help grocery throughout our business. to help our customers to recycle through on pack information and by many other retailers and manufacturers. via our extensive recycling facilities. retailers tackle the issue of food waste, — We will send no waste at all to landfill. — Customers are offered a Nectar point each time they — We will use anaerobic digestion as the preferred particularly through the Courtauld disposal route for food waste from our stores that reuse a bag. Last year, we gave out around 18 per Commitment. Sainsbury’s, as a signatory cent more Nectar points in this way than the year is not suitable for charitable donation. before – a total of over 563 million. to this agreement, has already done much — We will continue to develop customer campaigns to help them reduce their waste and use their to address a range of resource efficiency waste, e.g. ‘Love your leftovers’. Delivery goals and recycling targets, and we’re delighted to — All stores will take part in a customer food — Where possible we will use recycled materials learn of their latest ambitious plans. We wish donation programme. or ensure that the material is recyclable. — We will endeavour to collect more waste through — We will continue to take the lead in packaging Sainsbury’s every success with their initiative, our recycling facilities than the waste we innovation e.g. milk bags. and we’re looking forward to working with generate from our operations. — We will campaign to make recycling them in the future.” — We will provide the most comprehensive recycling easier in the UK for consumers. facilities, making it easy for our customers to recycle. — We will continue to promote our ‘bag for life’ range Liz Goodwin and work with customers to encourage them to buy Chief Executive, WRAP (Waste & Resources Action Programme) and reuse those instead of single use bags. — We are committed to the Courtauld Commitment phase I and II, a voluntary agreement with WRAP to improve resource efficiency and reduce the carbon and wider environmental impact of grocery retail. We are currently working with WRAP towards Courtauld III. * Waste arisings in the supply of food and drink to UK households, WRAP Report March 2010
  • 10. Operational excellence Operational excellence 13. By 2020, we’ll have Our progress to date — World-first use of award-winning geothermal 14. By 2020, we’ll have Our progress to date — Developed a carbon footprinting tool specially designed reduced our operational technology, enabling our Crayford store to supply 30 worked with our own brand for our farmers, which has the potential per cent of its energy from on-site renewable sources. to reduce their energy costs and their carbon carbon emissions by 30 — Opened the first supermarket in the world to use a suppliers to reduce carbon footprint by 10 per cent annually. Smart Grid system, which monitors the National Grid per cent absolute and 65 and activates a biofuel generator when there emissions across all of our — We are actively working with suppliers to develop products with a reduced environmental footprint. per cent relative, compared is an increased demand for electricity. — Installed a total of 20 biomass boilers since 2008, own brand products by — Sainsbury’s Energy is helping our customers to reduce their environmental footprint. with 2005* (this is part which use wood chips or pellets – a renewable resource – to heat the store rather than fossil 50 per cent relative Delivery goals of our broader target of an fuel-based gas. — In 2010/11 we achieved an absolute reduction in — We will have engaged our customers and colleagues to reduce carbon in their own homes and lives. absolute carbon reduction direct carbon emissions of 18,933 tonnes compared to last year. Challenges Tackling carbon in our own operations is a good start, but this — We will continue to measure and assess carbon emissions from our own brand products and use this knowledge of 50 per cent by 2030) — We were the first UK supermarket to commit to switching our entire refrigeration network will only impact a small part of our overall carbon footprint. The challenge is to understand emissions throughout our supply to advise our suppliers about future reductions. — We will roll out our supplier carbon efficiency programme. to natural refrigerants by 2030 (i.e. CO2). chains, looking at the full life-cycle impact of our products. — We will establish supplier forums to enable collaborative Challenges This means working hard with suppliers to help them to reduce working and to share best practice. Delivery goals emissions, as well as helping our colleagues and customers reduce Climate change is real, is happening now, and the overwhelming — We will improve the carbon footprint of our primary — We will build new stores that produce zero carbon. their own impacts. agricultural supply chains by working with grower body of scientific evidence points to increased volatility in weather — We will continue to introduce proven and next- and agricultural groups. patterns in the coming years. The challenge is not just to comply generation renewable technologies in our new and — We will continue to help customers reduce their with increased regulation of greenhouse gas emissions, but also existing stores (including biomass, solar, natural light, domestic carbon emissions through Sainsbury’s Energy. to decarbonise the economy and adapt our business practices heat pumps, geothermal, biofuels and wind). accordingly. Coupled with this are increased energy prices. It is — We will use renewable heat in the majority essential to seek to build greater resilience through a gradual shift of our supermarket stores by 2030. away from reliance on the national grid, towards greater use — We will have converted our refrigeration systems of on-site and decentralised approaches, including community to natural refrigerants (i.e. CO2) in all stores by 2030. energy schemes. This will secure energy needs for the long term. What stakeholders tell us “If we are to avoid the worst impacts of climate change then it is vital that private sector companies step up with actions that are commensurate with the task at hand. Delivering targets like this is not easy but will offer business and environmental benefits. For example in reduced costs and enhanced reputation. I hope that other major retailers will follow Sainsbury’s lead and embark on the kind of carbon cutting programmes that the world so desperately needs to see.” Tony Juniper former Executive Director, Friends of the Earth and Founder of The Robertsbridge Group * ‘Absolute’ emissions reduction targets are defined by the GHG Protocol as goals to ‘reduce absolute emissions over time’. Relative emissions reduction targets are defined as goals to ‘reduce the ratio of emissions relative to a business metric over time’. In the case of supermarkets, the relative is defined as relative to square footage of stores.
  • 11. Vibrant and skilled community Vibrant and skilled community 15. By 2020, we’ll have Our progress to date 16. By 2020, we’ll have Delivery goals — We have more than 46,000 schools, nurseries, — We will continue to develop Local Charity encouraged over 20 million sports clubs, and Scout and Guide groups donated over £400 Partnerships through every one of our stores. registered with Active Kids. — We will continue to build on our existing national children to enjoy physical — We are proud to be the first ever standalone million to charitable partnerships, including Comic Relief, Active Kids sponsor of the London 2012 Paralympics Games. activity in the decade — We are also proud to sponsor the UK Schools Games. causes in the decade and Fareshare. — We will continue to give back to communities through our Local Heroes and other volunteering initiatives. Delivery goals — We will continue to invest in our Business Connectors, Challenges Challenges who will promote and facilitate long-term, strategic — Through our Paralympics legacy we will ensure partnerships between the business and voluntary It’s a fact that physical activity is vital for a healthy, well-balanced that over 200,000 disabled children have taken We believe that business can make a positive difference to local lifestyle. Healthy children become healthy adults. A healthy communities through support for charitable causes. But it’s about communities. Business Connectors act as a local broker, part in activities through the funding of our bringing together what business can offer with what community brings social and economic benefits. The challenge ‘Inclusive’ teacher- training courses. much more than cash donations. Our stores are at the very to increasing participation is to promote activity as fun, to remove centre of their communities and play a vital and positive role. the voluntary sector needs. — Our Active Kids scheme will exceed the cost barriers and to make it accessible to all. £200 million mark for donating sports equipment The challenge is to bring business and the voluntary sector closer to over 50,000 schools and clubs. together, allowing our combined knowledge, skills and expertise — Over 1 million children will participate in a to be put to good use for the benefit of all. Paralympics sport in the run up to 2012. — We will have encouraged at least 2 million children Our progress to date to take part in Sainsbury’s Sport Relief miles. — As the largest sponsor of Comic Relief, we have raised almost £60 million to date, including our single largest donation of £11.4 million for Red Nose Day 2011. — Every store supports a local charity and over the past year we raised over £1.5 million. Our colleagues also volunteered over 6,500 days to support local causes. — We are a founder member and the largest supporter of Fareshare, a national charity set up to relieve food poverty. — Donated over £115 million worth of equipment and experiences to schools and clubs through our Active Kids scheme since it started in 2005. — In 2010, with the support of our customers, we donated over £3.3 million to the Royal British Legion. What stakeholders tell us “We value our partnership with Sainsbury’s because it’s built on them taking a long-term, hands-on approach. This has allowed us to both understand our different agendas and come up with ways of helping feed those in need with impact, scale, innovation and sustainability. Yes, their financial support is critical but we really value the engagement with their staff and being able to tap into their expertise.” Lindsay Boswell CEO, Fareshare