19. 86% Percentage of customer-facing employees who are communicating inaccurateinformation 4 in 5 Number of employees that don’t understand the relationship between their tasks and their organization’s goals
20. 186% Percentage of increased revenues for companies with a high level of employee engagement 38% Percentage of increased likelihood to have above-average productivity for highly-engaged employees
21. “…United Airlines continued to turn a deaf ear toward its most valuable assets: its pilots and our fellow employees … … United’s senior managers have enriched themselves through stock options, and in some cases, pay raises. These windfalls were made possible by the sacrifices and sweat of labor… …United senior executives are intent on building a kingdom of wealth for themselves while ignoring the struggles of their employees… ...Mr. Tilton, it’s time you started listening to our needs for a change. United Airlines is not about you. It’s about all of us.”United Pilots Full Page Ad in USA TodaySept 4, 2007
22. “…THANK YOU HERB! From cocktail napkin to cockpit, Herb Kelleher paved the way for the most spirited Company in the airline history. As you step down from the SWA Board of Directors, the pilots of Southwest Airlines would like to thank you, Herb, for 38 years of positively outrageous service to our Company and our pilots. It has been an honor and a privilege.”Southwest Pilots in USA TodayMay 21, 2008
25. Higher Purpose The reason for being besides making money… an inspired way the organization makes a positive change in the world.
26. Zappos Evolution 1999: Largest Selection of Shoes 2003: Customer Service 2005: Culture & Values as our Platform 2007: Personal Emotional Connection 2009:Delivering Happiness Zappos Evolution 1999: Largest Selection of Shoes 2003: Customer Service 2005: Culture & Values as our Platform 2007: Personal Emotional Connection 2009:Delivering Happiness
27. $1.2Billion $700 Million $300 Million $60 Million “almostnothing” 2009delivering happiness 2007 personal emotional connection 2005culture & values 1999 shoes 2003 customerservice
28. USDA Mission: We provide leadership on food, agriculture, natural resources, and related issues based on sound public policy, the best available science, and efficient management. Vision: We want to be recognized as a dynamic organization that is able to efficiently provide the integrated program delivery needed to lead a rapidly evolving food and agriculture system.
35. Guide Employee Practices Guide Business Decisions Guide all interactions – both internal and external Values
36. Zappos Values Deliver WOW Through Service Embrace and Drive Change Create Fun and A Little Weirdness Be Adventurous, Creative & Open-Minded Pursue Growth and Learning Build Open & Honest Relationships With Communication Build a Positive Team & Family Spirit Do More With Less Be Passionate and Determined Be Humble Zappos Values Deliver WOW Through Service Embrace and Drive Change Create Fun and A Little Weirdness Be Adventurous, Creative & Open-Minded Pursue Growth and Learning Build Open & Honest Relationships With Communication Build a Positive Team & Family Spirit Do More With Less Be Passionate and Determined Be Humble
54. Top Ten things to do NOW! Remind team of higher purpose Use higher purpose to evaluate every-day decisions Revisit your values Keep stories alive Lead by example Pay attention to vernacular Create exclusivity Train, train, train Utilize fans to infect others Encourage individual interpretations
55. Is Your Agency Brand-less?How culture and brand can help your agency. Presented by: Nancy BelmontBelmont, Inc.www.belmontinc.comnbelmont@belmontinc.com
56. CHECK IT OUT! The original presentation was presented as a webinar. Click the link below! http://bit.ly/gQvLhU
Notas del editor
It’s good to point out here that although the growth trend looks similar, there’s a big difference between the actual values – 13% growth is far more than 8%.
