The document discusses the role of design at the Consumer Financial Protection Bureau (CFPB). The CFPB aims to make rules more effective, fairly enforce rules, and empower consumers to take control of their financial lives. Specifically, the CFPB has focused on designing initiatives around student loans like simplifying the FAFSA form in 2009 and creating tools for comparing college costs and financial aid award letters.

1. Design and the CFPB
Audrey Chen

2. Our Mission
The Consumer Financial Protection Bureau
("the CFPB") is a 21st century agency that
helps consumer finance markets work by
making rules more effective, by consistently
and fairly enforcing those rules, and by
empowering consumers to take more control
over their economic lives.

3. Design’s Focus
The Consumer Financial Protection Bureau
("the CFPB") is a 21st century agency that
helps consumer finance markets work by
making rules more effective, by consistently
and fairly enforcing those rules, and by
empowering consumers to take more
control over their economic lives.

4. 2005, my pyramid, 2011, my plate

5. Student Loans

6. 2009, fafsa experiment

7. cfpb, financial aid award letters

8. cfpb, college cost comparison

9. Thanks
audrey.chen@cfpb.gov