1. BETHANY JOHNSON
507 Orchard Ave.  Yeadon, PA 19050  (484) 343-6626  BethanyJ01900@hotmail.com
CUST OM E R SE RVI CE RE P RE SE NT AT I VE
Polished, professional Customer Service Representative providing customer support in fast pacedenvironments. An
unwavering commitment to customer service, with the ability to buildproductive relationships, resolve complex
issues andwin customer loyalty. Strategic-relationship/partnership-building skills, listen attentively, solve
problems creatively, anduse tact anddiplomacy to findcommon groundandachieve win-win outcomes.
SKILLS
Manageda high-volume workloadwithin a deadline-driven environment. Became the lead"go-to" person for new
reps andparticularly challenging inquiries as one of the company’s primary mentors/trainers of both new and
establishedemployees. Helpedcompany attain the highest customer service ratings. Earned100% marks in all
categories including communication skills, listening skills, problem resolution andpoliteness. Officially
commendedfor initiative, enthusiasm, tenacity, persuasiveness, intense customer focus anddependability in
performance evaluations. Suggestedinformation about other products andservices. Openedcustomer accounts
by recording account information. Resolvedproduct or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting andexplaining the best solution to solve the problem; expediting
correction or adjustment; following upto ensure resolution. Demonstrate core values andguest Standards.
CORE COMPETENCIES
Interpersonal Competencies
Excellent communication skills via the telephone
and through written correspondence. Active and
attentive listening skills. Ability andwillingness to
work in a team setting. Ability to receive andapply
feedback, particularly relatedto quality.
Support of Diversity
Treat all people with respect; participate in diversity
training opportunities; provide a supportive work
environment for the multicultural workforce; show
sensitivity to individual differences; value and
encourage unique skills andtalents; seek and
consider diverse perspectives andideas.
Technical or Functional Competencies
Knowledge of principles andprocesses for providing
great customer service to include customer needs
assessment, meeting quality standards and
evaluation of customer satisfaction.
Initiative and Creativity
Plan work andcarry out tasks without detailed
instructions; make constructive suggestions; prepare
for problems or opportunities in advance; undertake
additional responsibilities; respondto situations as
they arise with minimal supervision; create novel
solutions to problems; evaluate new technology as
potential solutions to existing problems.
Cooperation/Teamwork
Work harmoniously with others to get a job done;
respondpositively to instructions andprocedures;
able to work well with staff, co-workers, peers and
managers; shares critical information with everyone
involvedin a project; work effectively on projects that
cross functional lines; helpto set a tone of
cooperation within the work groupandacross
groups.
EMPLOYMENT SNAP SHOT
Logisticare, Philadelphia,Pa 1/15-present
Customer Service Representative/Administrative Assistant
Corporate Call Center, Blue Bell, PA 8/14-12/14 (tempjob)
PA CareerLink, Chester, PA 4/12-11/12 (tempjob)
Home Depot, Philadelphia, PA 12/12-8/13
Wireless Associates, Folsom, PA 1/12-8/12 (Business Closed)
Giant Food Store, Plymouth Meeting, PA 12/10-8/11
Best Buy, Plymouth Meeting, PA 7/10-1/11 (Seasonal)
Wawa 5/08-5/09

2. EDUCATION
 Dental Assistant Certificate Delaware Community College Lansdowne, PA
 Pennwood High School Academic Diploma Lansdowne, PA