1. Bethany Maben Ross
(773) 930.5421 - bethanymaben@gmail.com
EXPERTISE
Professional commercial litigated claims examiner, my strengths include analytical coverage expertise,
successful settlement negotiations, and litigation specialist.
EXPERIENCE
XL Group Insurance Chicago, IL
Senior Claims Analyst February 2014 – Present
 Handling litigated Excess and Umbrella Commercial Liability and Railroad Liability Claims
including FELA losses
 Complex coverage analysis and preparation of coverage letters, on both occurrence and claims
made policies
 Consult with senior underwriters on risk analysis prior to renewals
 Effectively mediated settlements with multi-million dollar exposures
Tower Group Companies Chicago, IL
Claims Examiner December 2009 – January 2014
 Handling litigated and non-litigated Commercial General Liability, Commercial Auto, Umbrella,
New York Labor Law and Professional Liability claims
 Complex coverage analysis preparation of coverage letters
 TPA Supervision and oversight of coverage and liability of California Non-Standard Auto Program
 Met company monthly close ratio and audit score goals
ESIS TPA for ACE Group Chicago, IL
Senior Claims Adjuster March 2008 – December 2009
 Resolved litigated and non-litigated commercial general liability property, auto and bodily injury
claims within a self-insured retention (SIR)
 Promoted strong client relationship with risk managers obtained settlement approval based on my
experienced evaluations
 One of two designated employees to specifically handle Kraft Inc losses up to their $5,000,000 SIR
Progressive Insurance Chicago, IL & St. Louis, MO
Extended Handling November 2004 –March 2008
Senior Claims Representative
Claims Representative
 Member Extended Handling Team evaluating large loss bodily injury litigated and non-litigated
claims
 Negotiated and resolved bodily injury and property damage claims with insureds, claimants, and
attorneys
 Coverage and exposure analysis; worked to resolve personal auto losses quickly
 Maintained high rating for Progressive company goals of 24 hour contact, 0-9 & 0-24 physical
examination, 100% close ratio

2. SKILLS
Computer: Microsoft Word, Excel, PowerPoint, WordPerfect, Colossus, Image-Right, Multiple claim
systems both dos and windows based, paperless file management
Licenses: AINS; Handlers licenses: CT, DE, FL, KY, LA, NC, NH, NM, OK, SC, TX, VT, WV, RI,
WA, and WY.
Technical Expertise: Inland Marine, Excess/Umbrella, Commercial Auto, Commercial General
Liability, Personal Auto, Non-Standard Personal Auto, Professional Liability, Business Auto, MCS90,
FELA, Railroad Liability
EDUCATION
Missouri State University Springfield, MO
Masters in Communication Mass Media August 1997
Truman University Kirksville, MO
Bachelor of Arts Communication Mass Media December 1994