1. 11216 Vista Haven Dr. Charlotte, NC 28226
PHONE: 704-544-1282 ▪ E-MAIL: Smehab45@gmail.com
Betty Smeha
EDUCATION Medical Billing & Transcription Certificate, May 2005
Central Piedmont Community College
WORK Rug Gallery (Charlotte, NC) 2006 –2014
EXPERIENCE Office Manager
Establish and maintain customer relationships by handling orders and shipping purchases to
customers in a timely manner.
Assist customers with inquiries, sales questions, and issues by phone and in-person daily.
Manage and track inventory, for 3 stores, with a total value in excess of $1,000,000.
Collect and deposit between $2,000 and $6,000 worth of cash and checks each month.
Maintain vendor relationships by processing and paying invoices.
Organize and track payroll for 10 part-time employees.
Ciro’s Italian Restaurant (Pineville, NC) 2002 –2006
Assistant Manager
Maintain a positive customer service environment by assisting manager and wait staff with any
and all customer issues, complaints, and service needs. Collect, track, and record all daily
credit card transactions.
Organize and reconcile daily receipts and cash register totals.
Manage and schedule 12 part-time employees.
Track and order store produce as needed.
American Studios (Charlotte, NC) 1999 – 2002
Advertising Coordinator
Coordinate positive vendor relationships by tracking accounts payable and submitting
payments in a timely manner.
Assist sales associates with expense reports as needed.
VOLUNTEER YMCA of Greater Charlotte 2002-Present
EXPERIENCE Dance “Mom” and Annual Recital Assistant
Charlotte Mecklenburg Schools 2001-Present
Field-trip Chaperone and Classroom Assistant
OTHER SKILLS
Apt at using Microsoft Word & Excel, and Quick Books.
Customer Service
REFERENCES Available Upon Request