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THE CONNECTED COMPANY

October 25, 2013 | SLIDE 1
#AndersVergaderen

October 25, 2013 | SLIDE 2
Demographics

Mobility

Consumerization
of IT

Information
wave

(Social)
Networks

TRENDS THAT SHAPE THE FUTURE
WORKPLACE
October 25, 2013 | SLIDE 3
MOST OVERLOOKED TREND

18
years

Average S&P 500
company lifespan
today. 75% replaced
by 2027
Compared with 68
years in 1950
Accelerating pace of
change forces
companies to reinvent
itself
Also see http://jopx.blogspot.be/2013/04/trends-impacting-collaborative-tools.html
October 25, 2013 | SLIDE 4
IS YOUR COMPANY A SURVIVOR?
“…incessantly destroying the old one,
incessantly creating a new one…the
perennial gale of creative destruction”

(Schumpeter, 1942)

October 25, 2013 | SLIDE 5
COLLABORATION IS REQUIRED FOR VALUE CREATION

66%

Sales

Marketing

Finance

October 25, 2013 | SLIDE 6

of CIOs from topperforming
organizations see
collaboration
as key to innovation.
Source: IBM CIO Study, 2011
TOP PERFORMING COMPANIES HAVE ENGAGED EMPLOYEES

Source Gallup: Employee Engagement: How to
Build a High Performance Workforce (2012)
October 25, 2013 | SLIDE 7
SOCIAL ENABLES THE CONNECTED ENTERPRISE
CUSTOMER FOCUSED, INNOVATIVE AND AGILE

October 25, 2013 | SLIDE 9
EMPLOYEES AT THE CENTER OF YOUR VIRTUAL
WORKPLACE

“Employees”

“Communities”
Group View
• Projects
• Departments
• Domains
• Workgroups

October 25, 2013 | SLIDE 10

My View
• Information
• Conversations
• Relationships
• Bookmarks
• Teams
• Connections

“Enterprise”
Corporate View
• Knowledge
• People
• Talent
• Expertise
• IP
• Projects
• Relationships
• Processes
TRANSFORMING CULTURE + DEPLOYING
TECHNOLOGY

“The Social (Connected) Enterprise is implemented
80% through organization culture and 20% through
technology”
Gartner, September 2012

October 25, 2013 | SLIDE 11
WHY IS IT DIFFICULT TO ADOPT NEW TECHNOLOGIES?

Delayed
Gratification

October 25, 2013 | SLIDE 12

No
Guarantees

Squishy
Benefits
USER ADOPTION AND CHANGE




If a new idea is initiated and self-sustaining, then adopted by a critical
mass of users, the idea will survive.
There is a lag time to get critical mass adoption.
Different groups of people inside an organization

Innovators

Early
Adopters

Early
Majority

Late
Majority

Laggards

2.5 %

13.5%

33%

33%

18%

Always OK
with what is
new

October 25, 2013 | SLIDE 13

Open to new idea, but
after serious
consideration, look for
strategic opportunity

Are followers, not
leaders. See and
follow.
Critical Mass !

Apply to use
when pressure,
skeptical.

Always link to
the past as
reference
7 “secrets” to get you started

October 25, 2013 | SLIDE 14
October 25, 2013 | SLIDE 15
SHARE AND WORK ON DOCUMENTS

October 25, 2013 | SLIDE 16
KNOWLEDGE AT YOUR FINGERTIPS USING SHAREPOINT
SEARCH

October 25, 2013 | SLIDE 17
GROW YOUR NETWORK

October 25, 2013 | SLIDE 18
VIRTUAL MEETINGS WITH LYNC

Multidisciplinair oncologisch consult AZ Sint Lukas - http://www.youtube.com/watch?v=7W8F7E5Bsgk
October 25, 2013 | SLIDE 19
October 25, 2013 | SLIDE 20
ADOPTION IN FOUR WORDS

Me
Mine
Ours
Focuse
d
October 25, 2013 | SLIDE 21
YOUR PERSONAL WORKPLACE WITH YOUR TASKS AND YOUR
DOCUMENTS

October 25, 2013 | SLIDE 22
ACCESSIBLE WITH YOUR DEVICE

October 25, 2013 | SLIDE 23
October 25, 2013 | SLIDE 24
ALLOW USERS TO PROVIDE FEEDBACK





User feedback helps identify where you’ve got
adoption challenges
Provide an opportunity to provide feedback on
every page of your online workspace
Get up out of your desk and ASK for
feedback!
Conduct usability tests and LISTEN to what
people say but WATCH what they do

October 25, 2013 | SLIDE 25
October 25, 2013 | SLIDE 26
IT TAKES A VILLAGE

Seed the organization
with evangelists

 Pilot team
 Volunteers
 Employee advocates

Plan ongoing support

 Office hours
 Center of Excellence
 Training and Documentation

Make sure the help desk
is prepared
October 25, 2013 | SLIDE 27
October 25, 2013 | SLIDE 28
HAVE A TRAINING ROADMAP – TO INCREASE USER
COMFORT
Don’t assume it’s intuitive

One size does not fit all

Don’t try to train all at
once

October 25, 2013 | SLIDE 29

Adapt to the style of the
learner
October 25, 2013 | SLIDE 30
JUST THE FACTS

Communications Communication
planning does not needs to be
end at solution
persistent
launch
October 25, 2013 | SLIDE 31
LAUNCH VIDEO

http://www.scoop.it/t/intranet-launch-videos-and-teasers
October 25, 2013 | SLIDE 32
October 25, 2013 | SLIDE 33
THE SEVEN SECRETS









It’s about delivering engaging
solutions
It’s about WIIFM
It’s about listening
It’s about support
It’s all about comfort
It’s about communications
Dream big, start small
...

October 25, 2013 | SLIDE 34
QUESTIONS

October 25, 2013 | SLIDE 35

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Anders Vergaderen Uiteenzetting RealDolmen

  • 4. MOST OVERLOOKED TREND 18 years Average S&P 500 company lifespan today. 75% replaced by 2027 Compared with 68 years in 1950 Accelerating pace of change forces companies to reinvent itself Also see http://jopx.blogspot.be/2013/04/trends-impacting-collaborative-tools.html October 25, 2013 | SLIDE 4
  • 5. IS YOUR COMPANY A SURVIVOR? “…incessantly destroying the old one, incessantly creating a new one…the perennial gale of creative destruction” (Schumpeter, 1942) October 25, 2013 | SLIDE 5
  • 6. COLLABORATION IS REQUIRED FOR VALUE CREATION 66% Sales Marketing Finance October 25, 2013 | SLIDE 6 of CIOs from topperforming organizations see collaboration as key to innovation. Source: IBM CIO Study, 2011
  • 7. TOP PERFORMING COMPANIES HAVE ENGAGED EMPLOYEES Source Gallup: Employee Engagement: How to Build a High Performance Workforce (2012) October 25, 2013 | SLIDE 7
  • 8. SOCIAL ENABLES THE CONNECTED ENTERPRISE CUSTOMER FOCUSED, INNOVATIVE AND AGILE October 25, 2013 | SLIDE 9
  • 9. EMPLOYEES AT THE CENTER OF YOUR VIRTUAL WORKPLACE “Employees” “Communities” Group View • Projects • Departments • Domains • Workgroups October 25, 2013 | SLIDE 10 My View • Information • Conversations • Relationships • Bookmarks • Teams • Connections “Enterprise” Corporate View • Knowledge • People • Talent • Expertise • IP • Projects • Relationships • Processes
  • 10. TRANSFORMING CULTURE + DEPLOYING TECHNOLOGY “The Social (Connected) Enterprise is implemented 80% through organization culture and 20% through technology” Gartner, September 2012 October 25, 2013 | SLIDE 11
  • 11. WHY IS IT DIFFICULT TO ADOPT NEW TECHNOLOGIES? Delayed Gratification October 25, 2013 | SLIDE 12 No Guarantees Squishy Benefits
  • 12. USER ADOPTION AND CHANGE    If a new idea is initiated and self-sustaining, then adopted by a critical mass of users, the idea will survive. There is a lag time to get critical mass adoption. Different groups of people inside an organization Innovators Early Adopters Early Majority Late Majority Laggards 2.5 % 13.5% 33% 33% 18% Always OK with what is new October 25, 2013 | SLIDE 13 Open to new idea, but after serious consideration, look for strategic opportunity Are followers, not leaders. See and follow. Critical Mass ! Apply to use when pressure, skeptical. Always link to the past as reference
  • 13. 7 “secrets” to get you started October 25, 2013 | SLIDE 14
  • 14. October 25, 2013 | SLIDE 15
  • 15. SHARE AND WORK ON DOCUMENTS October 25, 2013 | SLIDE 16
  • 16. KNOWLEDGE AT YOUR FINGERTIPS USING SHAREPOINT SEARCH October 25, 2013 | SLIDE 17
  • 17. GROW YOUR NETWORK October 25, 2013 | SLIDE 18
  • 18. VIRTUAL MEETINGS WITH LYNC Multidisciplinair oncologisch consult AZ Sint Lukas - http://www.youtube.com/watch?v=7W8F7E5Bsgk October 25, 2013 | SLIDE 19
  • 19. October 25, 2013 | SLIDE 20
  • 20. ADOPTION IN FOUR WORDS Me Mine Ours Focuse d October 25, 2013 | SLIDE 21
  • 21. YOUR PERSONAL WORKPLACE WITH YOUR TASKS AND YOUR DOCUMENTS October 25, 2013 | SLIDE 22
  • 22. ACCESSIBLE WITH YOUR DEVICE October 25, 2013 | SLIDE 23
  • 23. October 25, 2013 | SLIDE 24
  • 24. ALLOW USERS TO PROVIDE FEEDBACK     User feedback helps identify where you’ve got adoption challenges Provide an opportunity to provide feedback on every page of your online workspace Get up out of your desk and ASK for feedback! Conduct usability tests and LISTEN to what people say but WATCH what they do October 25, 2013 | SLIDE 25
  • 25. October 25, 2013 | SLIDE 26
  • 26. IT TAKES A VILLAGE Seed the organization with evangelists  Pilot team  Volunteers  Employee advocates Plan ongoing support  Office hours  Center of Excellence  Training and Documentation Make sure the help desk is prepared October 25, 2013 | SLIDE 27
  • 27. October 25, 2013 | SLIDE 28
  • 28. HAVE A TRAINING ROADMAP – TO INCREASE USER COMFORT Don’t assume it’s intuitive One size does not fit all Don’t try to train all at once October 25, 2013 | SLIDE 29 Adapt to the style of the learner
  • 29. October 25, 2013 | SLIDE 30
  • 30. JUST THE FACTS Communications Communication planning does not needs to be end at solution persistent launch October 25, 2013 | SLIDE 31
  • 32. October 25, 2013 | SLIDE 33
  • 33. THE SEVEN SECRETS         It’s about delivering engaging solutions It’s about WIIFM It’s about listening It’s about support It’s all about comfort It’s about communications Dream big, start small ... October 25, 2013 | SLIDE 34

Notas del editor

  1. {"3":"When you start implementing solutions, you have to keep in mind that things will change: be prepared. 82% of the world’s online population engages in social networking. There are currently more then 5 million registered Facebook users in Belgium.\n"}