SlideShare una empresa de Scribd logo
1 de 33
Descargar para leer sin conexión
Taking The Pain Out of
PERFORMANCE
REVIEWS
6,000+ Courses. 25 Topic Areas.
Unlimited Access.
Improve your employees' performance with the
largest and fastest-growing library of on-demand
training videos and eLearning courses today!
How often does your
organization review
performance?
a. Annually
b. Semi-annually
c. Quarterly
d. Continuously
e. Rarely
BIZLIBRARY.COM
74%
21%
3% 2% 0%
Annually
Semi-annually
Quarterly
Ongoing
Monthly
SHRM Survey Fall 2012: How frequently does your
organization conduct employee performance reviews?
What is your biggest
pain with performance
reviews?
a. Infrequent
b. Subjective
c. Not goal focused
d. Inconvenient
e. De-Motivating
How does your
organization currently
conduct performance
reviews?
a. Paper and pen
b. Spreadsheets or word
documents
c. Web-based tool
d. Something else
e. We don’t have a
formal process/ system
What You’ll Learn:
3
2
1
The role of performance
management.
Why we do performance
reviews?
Key strategies for effective
performance management.
Continuous learning and
development.4
BIZLIBRARY.COM
of HR Leaders think annual performance
reviews are not an accurate appraisal of
employee’s work.
According to a 2012 SHRM/Globoforce survey
45%
30%
of performance reviews
ended up in decreased
employee performance.
According to an article published in
The Psychological Bulletin
1
2
3
U.S. workers are dissatisfied with their job
performance reviews.
According to a 2009 Reuters poll
5
4
Appraisals are where you get
together with your team leader
and agree what an outstanding
member of the team you are,
how much your contribution has
been valued, what massive
potential you have and, in
recognition of all this, would you
mind having your salary halved.
Guy Browning,
British Humorist and Writer
Too much at stake.
Too judgmental.
Too often - uncomfortable truths.
Too much fixing blame.
Too few managers are skilled at them.
Too much uncertainty.
Too little control.
Too many one-way conversations.
Adapted from: Fearless Performance Reviews: Coaching
Conversations That Turn Every Employee into a Star Player,
Jeffrey Russell and Linda Russell (McGraw-Hill 2014)
THE “TERRIBLE TOOS” OF
PERFORMANCE REVIEWS
TOP 5 PROBLEMS WITH
PERFORMANCE
REVIEWS
1. Infrequent
2. Subjective
3. Not goal focused
4. Inconvenient
5. De-Motivating
Documenting performance problems.
Recognizing high performers.
Identifying development needs.
Compensation.
Because we’re supposed to….
WHY WE DO
PERFORMANCE REVIEWS?
THE BEST KIND OF
PERFORMANCE REVIEW IS NO
PERFORMANCE REVIEW.
A lot of people won’t tell you this,
but they don’t need to document
your good performance, just your
poor one…That way they have
written documentation that’ll help
them get rid of you without fear
of retribution.
AUBREY DANIELS
• a clinical psychologist
turned management
consultant
• coined the term
“performance
management” in the
1970s
Clearly, the annual performance review
was designed for a work environment
where control of individual employee
performance was a key function.
In today's team and collaborative
environment, that perspective no longer
makes sense.
Ray B. Williams, Wired for Success
Reproduced in Psychology Today
PURPOSE
Improve
Performance
• Change our mind set to a
COLLABORATIVE/COACHING
mindset
• Learn and then teach 5 best
practices
MY – WAY MINDSET COLLABORATIVE MINDSET
I am right; you are
wrong.
In every
situation and
in every
relationship
you choose
a position on
this mindset
continuum.
I have something to learn.
I’m in charge; you’re
not.
People are doing their
best.
My version of the truth is
the right one.
I only know part of the
story.
I need to win; you need
to lose.
We both can win.
Adapted from: Fearless Performance Reviews: Coaching
Conversations That Turn Every Employee into a Star Player,
Jeffrey Russell and Linda Russell (McGraw-Hill 2014)
Focus on continuous learning – TOGETHER.
It’s all about improvement.
Mutual conversations about discovery.
Remember, it’s about helping the EMPLOYEE
improve and learn (repeat, but it’s THAT important!)
COLLABORATIVE –
COACHING MINDSET
Set clear goals.
Determine key job responsibilities.
Identify and use competencies.
Coach on a day-to-day basis – continuous
feedback.
Honest and objective (data and factual).
KEYS TO EFFECTIVE PERFORMANCE
MANAGEMENT:
A Path To Collaborative And Coaching Mindset
3
2
1
4
5
Set Clear
Goals
• Does the goal you are setting
promote goals you’ve set for
the organization as a whole?
• …promote goals you’ve set for
the team as a whole?
• Difficult, yet attainable for the
employee?
• Can you measure it?
SETTING PERFORMANCE GOALS
ORGANIZATIONAL GOAL
Become a market leader.
CUSTOMER SERVICE GOAL
Deal with customer complaints efficiently.
CUSTOMER SERVICE REPRESENTATIVE GOAL
Customer service representatives should be part of the
company's effort to become a market leader by dealing with
customer complaints efficiently.
Determine
key job
responsibilities
• What does successful
performance look like?
• How do we know?
Managers have unique opportunities in their daily
interactions with employees to empower them to
discover and develop their strengths, and
they have the ability to position employees in roles where
they can do what they do best every day…
…employees who feel engaged at work and who are able
to use their strengths in their jobs are more productive
and profitable and have higher quality
work.
SOURCE: Gallup Study, 2013 State of the American Workplace
Identify
and use
competencies
• CORE COMPETENCIES: Industry
and culture
• JOB FAMILY COMPETENCIES:
Business discipline
• JOB ROLE COMPETENCIES:
Level of mastery required
Coaching
and
Feedback
• Not training
• Advice, counsel, support,
guidance, boosting
confidence.
I haven’t got the slightest idea of how to
change people, but I keep a long list of
prospective candidates just in case I should
ever figure it out.
David Sedaris, American humorist and author
Objective
appraisal of
performance
• Objective = Fair.
• Timely notes and records.
• Observations.
• Professional judgment.
Organizations with a strong learning culture significantly
outperform their peers…
Innovation
46%
More likely
to be first to
market
Productivity
37%
Greater
employee
productivity
Time to
Market
34%
Better
response to
customer
needs
Quality
26%
Greater
ability to
deliver
“quality
products”
Skills for the
future
58%
More
prepared to
meet future
demand
Profitability
17%
More likely
to be
market
share
leaders
BERSIN BY DELOITTE 2012
CONTINUOUS LEARNING
AND DEVELOPMENT
SKILL/CAPABILITY DEVELOPMENT
OPTIONS
MY
DEVELOPMENT
ACTION
TIMING
Leading meetings Video: Leading Meetings -
Create meeting behavior
expectations with your team
Gather with your
team to discuss
meeting
management and to
create meeting
expectations that
should be applied to
all team and project
meetings.
Review
monthly
SKILLS DEVELOPMENT PLAN
Set clear goals.
Determine key job responsibilities.
Identify and use competencies.
Coach on a day-to-day basis – continuous
feedback.
Honest and objective (data and factual).
KEYS TO EFFECTIVE PERFORMANCE
MANAGEMENT:
A Path To Collaborative And Coaching Mindset
3
2
1
4
5
BIZLIBRARY.COM
Course: Handling Tricky Appraisals
“Appraisals can be constructive,
destructive or useless. Your
contribution directly impacts the
outcome.” Eve Ash
Target: Managers
Course: Giving Feedback: Emotional
Intelligence in Action
This is a simple model for formal and
informal feedback, and
demonstration of an emotionally
intelligent approach.
Target: All employees
BIZLIBRARY.COM
4 Course Series: Effective
Performance Reviews
It is not enough to simply review
an employee’s performance at
the end of the year. Employees
know when we are just going
through the motions, and in turn,
they do not see the review as
anything more than a time for
their boss to tell them everything
they did wrong during the prior
year. On the other hand, when a
review is conducted effectively,
employees become more
engaged in the process and, in
improving their performance.
Target: Managers
1. Purpose Of Conducting Effective
Performance Reviews
2. Preparing For The Review
3. How To Conduct A Review
Meeting
4. What To Do After The Review
Meeting
BIZLIBRARY.COM
Free trial of the BizLibrary Collection
6,000+ Courses. 25 Topic Areas.
Unlimited Access.
Improve your employees' performance with the
largest and fastest-growing library of on-demand
training videos and eLearning courses today!
BIZLIBRARY.COM
Chris Osborn
Vice President of Marketing
cosborn@bizlibrary.com
@chrisosbornstl
Jessica Batz
Marketing Specialist
jbatz@bizlibrary.com
@jessbatz
@BizLibrary

Más contenido relacionado

La actualidad más candente

How to Gain and Retain Employees with Training and Development
How to Gain and Retain Employees with Training and DevelopmentHow to Gain and Retain Employees with Training and Development
How to Gain and Retain Employees with Training and DevelopmentBizLibrary
 
Sink or Swim: Supporting the Transition to New Manager
Sink or Swim: Supporting the Transition to New ManagerSink or Swim: Supporting the Transition to New Manager
Sink or Swim: Supporting the Transition to New ManagerBizLibrary
 
From Peer to Leader: How to Develop Your First-Time Managers
From Peer to Leader: How to Develop Your First-Time ManagersFrom Peer to Leader: How to Develop Your First-Time Managers
From Peer to Leader: How to Develop Your First-Time ManagersBizLibrary
 
How to Unlock the Hidden Value in Your Emerging Leaders | Webinar
How to Unlock the Hidden Value in Your Emerging Leaders | WebinarHow to Unlock the Hidden Value in Your Emerging Leaders | Webinar
How to Unlock the Hidden Value in Your Emerging Leaders | WebinarBizLibrary
 
How to Measure the Impact of Soft Skills Training | Webinar 10.21.15
How to Measure the Impact of Soft Skills Training | Webinar 10.21.15How to Measure the Impact of Soft Skills Training | Webinar 10.21.15
How to Measure the Impact of Soft Skills Training | Webinar 10.21.15BizLibrary
 
Unlock Employee Potential With Coaching
Unlock Employee Potential With CoachingUnlock Employee Potential With Coaching
Unlock Employee Potential With CoachingKim Freedman
 
How to Turn Times of Change and Uncertainty into Positive Opportunities
How to Turn Times of Change and Uncertainty into Positive OpportunitiesHow to Turn Times of Change and Uncertainty into Positive Opportunities
How to Turn Times of Change and Uncertainty into Positive OpportunitiesBizLibrary
 
Team Coaching Presentation 7 6 08
Team Coaching Presentation 7 6 08Team Coaching Presentation 7 6 08
Team Coaching Presentation 7 6 08Kathryn_Kemp
 
Taking the Pain Out of Performance Reviews Webinar 01.02.13
Taking the Pain Out of Performance Reviews Webinar 01.02.13Taking the Pain Out of Performance Reviews Webinar 01.02.13
Taking the Pain Out of Performance Reviews Webinar 01.02.13BizLibrary
 
Making The Business Case For Online Employee Training
Making The Business Case For  Online Employee TrainingMaking The Business Case For  Online Employee Training
Making The Business Case For Online Employee TrainingBizLibrary
 
6 Ways to Improve Employee Engagement and Create a Culture of Learning
6 Ways to Improve Employee Engagement and Create a Culture of Learning6 Ways to Improve Employee Engagement and Create a Culture of Learning
6 Ways to Improve Employee Engagement and Create a Culture of LearningBizLibrary
 
How HR Can Balance Compliance Vision and the Employee Experience
How HR Can Balance Compliance Vision and the Employee ExperienceHow HR Can Balance Compliance Vision and the Employee Experience
How HR Can Balance Compliance Vision and the Employee ExperienceBizLibrary
 
Measuring the Impact of Employee Soft Skills Training
Measuring the Impact of Employee Soft Skills TrainingMeasuring the Impact of Employee Soft Skills Training
Measuring the Impact of Employee Soft Skills TrainingBizLibrary
 
Addressing Mental Health in the Workplace
Addressing Mental Health in the WorkplaceAddressing Mental Health in the Workplace
Addressing Mental Health in the WorkplaceBizLibrary
 
How to Develop High Potential Employees in Your Organization
How to Develop High Potential Employees in Your Organization How to Develop High Potential Employees in Your Organization
How to Develop High Potential Employees in Your Organization BizLibrary
 
State of the Training Industry – A Grass Roots Look from the Employees’ Persp...
State of the Training Industry – A Grass Roots Look from the Employees’ Persp...State of the Training Industry – A Grass Roots Look from the Employees’ Persp...
State of the Training Industry – A Grass Roots Look from the Employees’ Persp...BizLibrary
 
[GUIDE] From the annual performance review to continuous feedback
[GUIDE] From the annual performance review to continuous feedback[GUIDE] From the annual performance review to continuous feedback
[GUIDE] From the annual performance review to continuous feedbackImpraise
 
How to Unlock the Hidden Value in Your Emerging Leaders | Webinar 12.23.15
How to Unlock the Hidden Value in Your Emerging Leaders | Webinar 12.23.15How to Unlock the Hidden Value in Your Emerging Leaders | Webinar 12.23.15
How to Unlock the Hidden Value in Your Emerging Leaders | Webinar 12.23.15BizLibrary
 
Assessments That Deliver Results: Aligning Compliance With Strategy
Assessments That Deliver Results: Aligning Compliance With StrategyAssessments That Deliver Results: Aligning Compliance With Strategy
Assessments That Deliver Results: Aligning Compliance With StrategyBizLibrary
 
Developing the Coaching Skills of Your Managers and Leaders | Webinar 01.28.16
Developing the Coaching Skills of Your Managers and Leaders | Webinar 01.28.16Developing the Coaching Skills of Your Managers and Leaders | Webinar 01.28.16
Developing the Coaching Skills of Your Managers and Leaders | Webinar 01.28.16BizLibrary
 

La actualidad más candente (20)

How to Gain and Retain Employees with Training and Development
How to Gain and Retain Employees with Training and DevelopmentHow to Gain and Retain Employees with Training and Development
How to Gain and Retain Employees with Training and Development
 
Sink or Swim: Supporting the Transition to New Manager
Sink or Swim: Supporting the Transition to New ManagerSink or Swim: Supporting the Transition to New Manager
Sink or Swim: Supporting the Transition to New Manager
 
From Peer to Leader: How to Develop Your First-Time Managers
From Peer to Leader: How to Develop Your First-Time ManagersFrom Peer to Leader: How to Develop Your First-Time Managers
From Peer to Leader: How to Develop Your First-Time Managers
 
How to Unlock the Hidden Value in Your Emerging Leaders | Webinar
How to Unlock the Hidden Value in Your Emerging Leaders | WebinarHow to Unlock the Hidden Value in Your Emerging Leaders | Webinar
How to Unlock the Hidden Value in Your Emerging Leaders | Webinar
 
How to Measure the Impact of Soft Skills Training | Webinar 10.21.15
How to Measure the Impact of Soft Skills Training | Webinar 10.21.15How to Measure the Impact of Soft Skills Training | Webinar 10.21.15
How to Measure the Impact of Soft Skills Training | Webinar 10.21.15
 
Unlock Employee Potential With Coaching
Unlock Employee Potential With CoachingUnlock Employee Potential With Coaching
Unlock Employee Potential With Coaching
 
How to Turn Times of Change and Uncertainty into Positive Opportunities
How to Turn Times of Change and Uncertainty into Positive OpportunitiesHow to Turn Times of Change and Uncertainty into Positive Opportunities
How to Turn Times of Change and Uncertainty into Positive Opportunities
 
Team Coaching Presentation 7 6 08
Team Coaching Presentation 7 6 08Team Coaching Presentation 7 6 08
Team Coaching Presentation 7 6 08
 
Taking the Pain Out of Performance Reviews Webinar 01.02.13
Taking the Pain Out of Performance Reviews Webinar 01.02.13Taking the Pain Out of Performance Reviews Webinar 01.02.13
Taking the Pain Out of Performance Reviews Webinar 01.02.13
 
Making The Business Case For Online Employee Training
Making The Business Case For  Online Employee TrainingMaking The Business Case For  Online Employee Training
Making The Business Case For Online Employee Training
 
6 Ways to Improve Employee Engagement and Create a Culture of Learning
6 Ways to Improve Employee Engagement and Create a Culture of Learning6 Ways to Improve Employee Engagement and Create a Culture of Learning
6 Ways to Improve Employee Engagement and Create a Culture of Learning
 
How HR Can Balance Compliance Vision and the Employee Experience
How HR Can Balance Compliance Vision and the Employee ExperienceHow HR Can Balance Compliance Vision and the Employee Experience
How HR Can Balance Compliance Vision and the Employee Experience
 
Measuring the Impact of Employee Soft Skills Training
Measuring the Impact of Employee Soft Skills TrainingMeasuring the Impact of Employee Soft Skills Training
Measuring the Impact of Employee Soft Skills Training
 
Addressing Mental Health in the Workplace
Addressing Mental Health in the WorkplaceAddressing Mental Health in the Workplace
Addressing Mental Health in the Workplace
 
How to Develop High Potential Employees in Your Organization
How to Develop High Potential Employees in Your Organization How to Develop High Potential Employees in Your Organization
How to Develop High Potential Employees in Your Organization
 
State of the Training Industry – A Grass Roots Look from the Employees’ Persp...
State of the Training Industry – A Grass Roots Look from the Employees’ Persp...State of the Training Industry – A Grass Roots Look from the Employees’ Persp...
State of the Training Industry – A Grass Roots Look from the Employees’ Persp...
 
[GUIDE] From the annual performance review to continuous feedback
[GUIDE] From the annual performance review to continuous feedback[GUIDE] From the annual performance review to continuous feedback
[GUIDE] From the annual performance review to continuous feedback
 
How to Unlock the Hidden Value in Your Emerging Leaders | Webinar 12.23.15
How to Unlock the Hidden Value in Your Emerging Leaders | Webinar 12.23.15How to Unlock the Hidden Value in Your Emerging Leaders | Webinar 12.23.15
How to Unlock the Hidden Value in Your Emerging Leaders | Webinar 12.23.15
 
Assessments That Deliver Results: Aligning Compliance With Strategy
Assessments That Deliver Results: Aligning Compliance With StrategyAssessments That Deliver Results: Aligning Compliance With Strategy
Assessments That Deliver Results: Aligning Compliance With Strategy
 
Developing the Coaching Skills of Your Managers and Leaders | Webinar 01.28.16
Developing the Coaching Skills of Your Managers and Leaders | Webinar 01.28.16Developing the Coaching Skills of Your Managers and Leaders | Webinar 01.28.16
Developing the Coaching Skills of Your Managers and Leaders | Webinar 01.28.16
 

Similar a Taking the Pain Out of Performance Reviews - Webinar 05_22_14

Taking the Pain Out of Performance Reviews - Webinar 07.30.14
Taking the Pain Out of Performance Reviews - Webinar 07.30.14Taking the Pain Out of Performance Reviews - Webinar 07.30.14
Taking the Pain Out of Performance Reviews - Webinar 07.30.14BizLibrary
 
Taking the Pain Out of Performance Reviews - Webinar 10.13.14
Taking the Pain Out of Performance Reviews - Webinar 10.13.14Taking the Pain Out of Performance Reviews - Webinar 10.13.14
Taking the Pain Out of Performance Reviews - Webinar 10.13.14BizLibrary
 
Taking the Pain Out of Performance Reviews
Taking the Pain Out of Performance ReviewsTaking the Pain Out of Performance Reviews
Taking the Pain Out of Performance ReviewsBizLibrary
 
Taking the Pain Out of Performance Reviews | Webinar 12.11.14
Taking the Pain Out of Performance Reviews | Webinar 12.11.14Taking the Pain Out of Performance Reviews | Webinar 12.11.14
Taking the Pain Out of Performance Reviews | Webinar 12.11.14BizLibrary
 
Make a Hard Core Impact with Soft Skills Training | Webinar 07.23.15
Make a Hard Core Impact with Soft Skills Training | Webinar 07.23.15Make a Hard Core Impact with Soft Skills Training | Webinar 07.23.15
Make a Hard Core Impact with Soft Skills Training | Webinar 07.23.15BizLibrary
 
Excellenceinsupervision 090324082315-phpapp02
Excellenceinsupervision 090324082315-phpapp02Excellenceinsupervision 090324082315-phpapp02
Excellenceinsupervision 090324082315-phpapp02johnsvl1
 
5 Essentials to Modern Performance Management
5 Essentials to Modern Performance Management5 Essentials to Modern Performance Management
5 Essentials to Modern Performance ManagementSaba Software
 
Performance Reviews - How to Really Make Them About Performance | Webinar 12....
Performance Reviews - How to Really Make Them About Performance | Webinar 12....Performance Reviews - How to Really Make Them About Performance | Webinar 12....
Performance Reviews - How to Really Make Them About Performance | Webinar 12....BizLibrary
 
Best Practices for Developing Your Emerging Leaders
 Best Practices for Developing Your Emerging Leaders Best Practices for Developing Your Emerging Leaders
Best Practices for Developing Your Emerging LeadersBizLibrary
 
7 Steps to Create a Competency-Based Training Program
7 Steps to Create a Competency-Based Training Program7 Steps to Create a Competency-Based Training Program
7 Steps to Create a Competency-Based Training ProgramBizLibrary
 
Employee Training and Development: How to Measure Effectiveness and Impact - ...
Employee Training and Development: How to Measure Effectiveness and Impact - ...Employee Training and Development: How to Measure Effectiveness and Impact - ...
Employee Training and Development: How to Measure Effectiveness and Impact - ...BizLibrary
 
7 Steps to Create a Competency-Based Training Program | Webinar 02.10.16
7 Steps to Create a Competency-Based Training Program | Webinar 02.10.167 Steps to Create a Competency-Based Training Program | Webinar 02.10.16
7 Steps to Create a Competency-Based Training Program | Webinar 02.10.16BizLibrary
 
7 Steps to Create a Competency-Based Training Program
7 Steps to Create a Competency-Based Training Program7 Steps to Create a Competency-Based Training Program
7 Steps to Create a Competency-Based Training ProgramBizLibrary
 
How to Create a Competency-Based Training Program. Webinar 04.09.14
How to Create a Competency-Based Training Program. Webinar 04.09.14How to Create a Competency-Based Training Program. Webinar 04.09.14
How to Create a Competency-Based Training Program. Webinar 04.09.14BizLibrary
 
Is Performance Appraisal: Salary Justification or Employee Development?
Is Performance Appraisal: Salary Justification or Employee Development? Is Performance Appraisal: Salary Justification or Employee Development?
Is Performance Appraisal: Salary Justification or Employee Development? Gatto Associates, LLC.
 
Performance appraisal comments by employee
Performance appraisal comments by employeePerformance appraisal comments by employee
Performance appraisal comments by employeeluciacarter412
 
Performance appraisal comments by employee
Performance appraisal comments by employeePerformance appraisal comments by employee
Performance appraisal comments by employeekianramirez765
 
Is Performance Appraisal Salary Justification or Employee Development?
Is Performance Appraisal Salary Justification or Employee Development? Is Performance Appraisal Salary Justification or Employee Development?
Is Performance Appraisal Salary Justification or Employee Development? Gatto Associates, LLC.
 

Similar a Taking the Pain Out of Performance Reviews - Webinar 05_22_14 (20)

Taking the Pain Out of Performance Reviews - Webinar 07.30.14
Taking the Pain Out of Performance Reviews - Webinar 07.30.14Taking the Pain Out of Performance Reviews - Webinar 07.30.14
Taking the Pain Out of Performance Reviews - Webinar 07.30.14
 
Taking the Pain Out of Performance Reviews - Webinar 10.13.14
Taking the Pain Out of Performance Reviews - Webinar 10.13.14Taking the Pain Out of Performance Reviews - Webinar 10.13.14
Taking the Pain Out of Performance Reviews - Webinar 10.13.14
 
Taking the Pain Out of Performance Reviews
Taking the Pain Out of Performance ReviewsTaking the Pain Out of Performance Reviews
Taking the Pain Out of Performance Reviews
 
Taking the Pain Out of Performance Reviews | Webinar 12.11.14
Taking the Pain Out of Performance Reviews | Webinar 12.11.14Taking the Pain Out of Performance Reviews | Webinar 12.11.14
Taking the Pain Out of Performance Reviews | Webinar 12.11.14
 
Project management power point slides
Project management power point slidesProject management power point slides
Project management power point slides
 
Make a Hard Core Impact with Soft Skills Training | Webinar 07.23.15
Make a Hard Core Impact with Soft Skills Training | Webinar 07.23.15Make a Hard Core Impact with Soft Skills Training | Webinar 07.23.15
Make a Hard Core Impact with Soft Skills Training | Webinar 07.23.15
 
Excellenceinsupervision 090324082315-phpapp02
Excellenceinsupervision 090324082315-phpapp02Excellenceinsupervision 090324082315-phpapp02
Excellenceinsupervision 090324082315-phpapp02
 
5 Essentials to Modern Performance Management
5 Essentials to Modern Performance Management5 Essentials to Modern Performance Management
5 Essentials to Modern Performance Management
 
Performance Reviews - How to Really Make Them About Performance | Webinar 12....
Performance Reviews - How to Really Make Them About Performance | Webinar 12....Performance Reviews - How to Really Make Them About Performance | Webinar 12....
Performance Reviews - How to Really Make Them About Performance | Webinar 12....
 
Best Practices for Developing Your Emerging Leaders
 Best Practices for Developing Your Emerging Leaders Best Practices for Developing Your Emerging Leaders
Best Practices for Developing Your Emerging Leaders
 
CREATING A FEEDBACK CULTURE
CREATING A FEEDBACK CULTURECREATING A FEEDBACK CULTURE
CREATING A FEEDBACK CULTURE
 
7 Steps to Create a Competency-Based Training Program
7 Steps to Create a Competency-Based Training Program7 Steps to Create a Competency-Based Training Program
7 Steps to Create a Competency-Based Training Program
 
Employee Training and Development: How to Measure Effectiveness and Impact - ...
Employee Training and Development: How to Measure Effectiveness and Impact - ...Employee Training and Development: How to Measure Effectiveness and Impact - ...
Employee Training and Development: How to Measure Effectiveness and Impact - ...
 
7 Steps to Create a Competency-Based Training Program | Webinar 02.10.16
7 Steps to Create a Competency-Based Training Program | Webinar 02.10.167 Steps to Create a Competency-Based Training Program | Webinar 02.10.16
7 Steps to Create a Competency-Based Training Program | Webinar 02.10.16
 
7 Steps to Create a Competency-Based Training Program
7 Steps to Create a Competency-Based Training Program7 Steps to Create a Competency-Based Training Program
7 Steps to Create a Competency-Based Training Program
 
How to Create a Competency-Based Training Program. Webinar 04.09.14
How to Create a Competency-Based Training Program. Webinar 04.09.14How to Create a Competency-Based Training Program. Webinar 04.09.14
How to Create a Competency-Based Training Program. Webinar 04.09.14
 
Is Performance Appraisal: Salary Justification or Employee Development?
Is Performance Appraisal: Salary Justification or Employee Development? Is Performance Appraisal: Salary Justification or Employee Development?
Is Performance Appraisal: Salary Justification or Employee Development?
 
Performance appraisal comments by employee
Performance appraisal comments by employeePerformance appraisal comments by employee
Performance appraisal comments by employee
 
Performance appraisal comments by employee
Performance appraisal comments by employeePerformance appraisal comments by employee
Performance appraisal comments by employee
 
Is Performance Appraisal Salary Justification or Employee Development?
Is Performance Appraisal Salary Justification or Employee Development? Is Performance Appraisal Salary Justification or Employee Development?
Is Performance Appraisal Salary Justification or Employee Development?
 

Más de BizLibrary

5 Ways to Improve Connection and Engagement with Remote Teams
5 Ways to Improve Connection and Engagement with Remote Teams5 Ways to Improve Connection and Engagement with Remote Teams
5 Ways to Improve Connection and Engagement with Remote TeamsBizLibrary
 
Training Program of Dreams: If You Market It, They Will Come
Training Program of Dreams: If You Market It, They Will ComeTraining Program of Dreams: If You Market It, They Will Come
Training Program of Dreams: If You Market It, They Will ComeBizLibrary
 
Microaggressions what are they and how can i avoid using them
Microaggressions what are they and how can i avoid using themMicroaggressions what are they and how can i avoid using them
Microaggressions what are they and how can i avoid using themBizLibrary
 
How to Develop Agility Within Your Training Program to Help Your Learners Suc...
How to Develop Agility Within Your Training Program to Help Your Learners Suc...How to Develop Agility Within Your Training Program to Help Your Learners Suc...
How to Develop Agility Within Your Training Program to Help Your Learners Suc...BizLibrary
 
How Training Managers Can Use Self-Development to Improve Their Programs
How Training Managers Can Use Self-Development to Improve Their ProgramsHow Training Managers Can Use Self-Development to Improve Their Programs
How Training Managers Can Use Self-Development to Improve Their ProgramsBizLibrary
 
How to Prepare Your Organization for a Safe Re-Entry During COVID-19
How to Prepare Your Organization for a Safe Re-Entry During COVID-19How to Prepare Your Organization for a Safe Re-Entry During COVID-19
How to Prepare Your Organization for a Safe Re-Entry During COVID-19BizLibrary
 
How to Gain Leadership Buy-In for Your Training Program
How to Gain Leadership Buy-In for Your Training ProgramHow to Gain Leadership Buy-In for Your Training Program
How to Gain Leadership Buy-In for Your Training ProgramBizLibrary
 
The High EQ Leader: How Emotional Intelligence Can Impact Your Organization
The High EQ Leader: How Emotional Intelligence Can Impact Your OrganizationThe High EQ Leader: How Emotional Intelligence Can Impact Your Organization
The High EQ Leader: How Emotional Intelligence Can Impact Your OrganizationBizLibrary
 
Horizontal vs Vertical Career Pathing: How to Make Promotions Work
Horizontal vs Vertical Career Pathing: How to Make Promotions WorkHorizontal vs Vertical Career Pathing: How to Make Promotions Work
Horizontal vs Vertical Career Pathing: How to Make Promotions WorkBizLibrary
 
What Makes a Great Employee Benefits Package?
What Makes a Great Employee Benefits Package?What Makes a Great Employee Benefits Package?
What Makes a Great Employee Benefits Package?BizLibrary
 
L&D's Role in Closing the Soft Skills Gap
L&D's Role in Closing the Soft Skills GapL&D's Role in Closing the Soft Skills Gap
L&D's Role in Closing the Soft Skills GapBizLibrary
 
Training for Success: Balancing Compliance and Professional Development
Training for Success: Balancing Compliance and Professional DevelopmentTraining for Success: Balancing Compliance and Professional Development
Training for Success: Balancing Compliance and Professional DevelopmentBizLibrary
 
5 Ways to Prepare Your Organization for a Successful 2020
5 Ways to Prepare Your Organization for a Successful 20205 Ways to Prepare Your Organization for a Successful 2020
5 Ways to Prepare Your Organization for a Successful 2020BizLibrary
 
Learn to Actually Engage Your Employees Why 87 Trillion Isn't Enough biz library
Learn to Actually Engage Your Employees Why 87 Trillion Isn't Enough biz libraryLearn to Actually Engage Your Employees Why 87 Trillion Isn't Enough biz library
Learn to Actually Engage Your Employees Why 87 Trillion Isn't Enough biz libraryBizLibrary
 
9 Characteristics of Top Employee Training Programs
9 Characteristics of Top Employee Training Programs9 Characteristics of Top Employee Training Programs
9 Characteristics of Top Employee Training ProgramsBizLibrary
 
How to Build a Learning Culture to Inspire Employee Growth
How to Build a Learning Culture to Inspire Employee GrowthHow to Build a Learning Culture to Inspire Employee Growth
How to Build a Learning Culture to Inspire Employee GrowthBizLibrary
 
How to Adopt a Servant Leadership Mindset at Your Organization
How to Adopt a Servant Leadership Mindset at Your OrganizationHow to Adopt a Servant Leadership Mindset at Your Organization
How to Adopt a Servant Leadership Mindset at Your OrganizationBizLibrary
 
How to Give Feedback and Performance Reviews Like a Coach, Not a Boss
How to Give Feedback and Performance Reviews Like a Coach, Not a BossHow to Give Feedback and Performance Reviews Like a Coach, Not a Boss
How to Give Feedback and Performance Reviews Like a Coach, Not a BossBizLibrary
 
Discover the Real Causes of Your Low Employee Engagement
Discover the Real Causes of Your Low Employee EngagementDiscover the Real Causes of Your Low Employee Engagement
Discover the Real Causes of Your Low Employee EngagementBizLibrary
 
Success Beyond a Test: The Importance of Application in Performance Improvement
Success Beyond a Test: The Importance of Application in Performance ImprovementSuccess Beyond a Test: The Importance of Application in Performance Improvement
Success Beyond a Test: The Importance of Application in Performance ImprovementBizLibrary
 

Más de BizLibrary (20)

5 Ways to Improve Connection and Engagement with Remote Teams
5 Ways to Improve Connection and Engagement with Remote Teams5 Ways to Improve Connection and Engagement with Remote Teams
5 Ways to Improve Connection and Engagement with Remote Teams
 
Training Program of Dreams: If You Market It, They Will Come
Training Program of Dreams: If You Market It, They Will ComeTraining Program of Dreams: If You Market It, They Will Come
Training Program of Dreams: If You Market It, They Will Come
 
Microaggressions what are they and how can i avoid using them
Microaggressions what are they and how can i avoid using themMicroaggressions what are they and how can i avoid using them
Microaggressions what are they and how can i avoid using them
 
How to Develop Agility Within Your Training Program to Help Your Learners Suc...
How to Develop Agility Within Your Training Program to Help Your Learners Suc...How to Develop Agility Within Your Training Program to Help Your Learners Suc...
How to Develop Agility Within Your Training Program to Help Your Learners Suc...
 
How Training Managers Can Use Self-Development to Improve Their Programs
How Training Managers Can Use Self-Development to Improve Their ProgramsHow Training Managers Can Use Self-Development to Improve Their Programs
How Training Managers Can Use Self-Development to Improve Their Programs
 
How to Prepare Your Organization for a Safe Re-Entry During COVID-19
How to Prepare Your Organization for a Safe Re-Entry During COVID-19How to Prepare Your Organization for a Safe Re-Entry During COVID-19
How to Prepare Your Organization for a Safe Re-Entry During COVID-19
 
How to Gain Leadership Buy-In for Your Training Program
How to Gain Leadership Buy-In for Your Training ProgramHow to Gain Leadership Buy-In for Your Training Program
How to Gain Leadership Buy-In for Your Training Program
 
The High EQ Leader: How Emotional Intelligence Can Impact Your Organization
The High EQ Leader: How Emotional Intelligence Can Impact Your OrganizationThe High EQ Leader: How Emotional Intelligence Can Impact Your Organization
The High EQ Leader: How Emotional Intelligence Can Impact Your Organization
 
Horizontal vs Vertical Career Pathing: How to Make Promotions Work
Horizontal vs Vertical Career Pathing: How to Make Promotions WorkHorizontal vs Vertical Career Pathing: How to Make Promotions Work
Horizontal vs Vertical Career Pathing: How to Make Promotions Work
 
What Makes a Great Employee Benefits Package?
What Makes a Great Employee Benefits Package?What Makes a Great Employee Benefits Package?
What Makes a Great Employee Benefits Package?
 
L&D's Role in Closing the Soft Skills Gap
L&D's Role in Closing the Soft Skills GapL&D's Role in Closing the Soft Skills Gap
L&D's Role in Closing the Soft Skills Gap
 
Training for Success: Balancing Compliance and Professional Development
Training for Success: Balancing Compliance and Professional DevelopmentTraining for Success: Balancing Compliance and Professional Development
Training for Success: Balancing Compliance and Professional Development
 
5 Ways to Prepare Your Organization for a Successful 2020
5 Ways to Prepare Your Organization for a Successful 20205 Ways to Prepare Your Organization for a Successful 2020
5 Ways to Prepare Your Organization for a Successful 2020
 
Learn to Actually Engage Your Employees Why 87 Trillion Isn't Enough biz library
Learn to Actually Engage Your Employees Why 87 Trillion Isn't Enough biz libraryLearn to Actually Engage Your Employees Why 87 Trillion Isn't Enough biz library
Learn to Actually Engage Your Employees Why 87 Trillion Isn't Enough biz library
 
9 Characteristics of Top Employee Training Programs
9 Characteristics of Top Employee Training Programs9 Characteristics of Top Employee Training Programs
9 Characteristics of Top Employee Training Programs
 
How to Build a Learning Culture to Inspire Employee Growth
How to Build a Learning Culture to Inspire Employee GrowthHow to Build a Learning Culture to Inspire Employee Growth
How to Build a Learning Culture to Inspire Employee Growth
 
How to Adopt a Servant Leadership Mindset at Your Organization
How to Adopt a Servant Leadership Mindset at Your OrganizationHow to Adopt a Servant Leadership Mindset at Your Organization
How to Adopt a Servant Leadership Mindset at Your Organization
 
How to Give Feedback and Performance Reviews Like a Coach, Not a Boss
How to Give Feedback and Performance Reviews Like a Coach, Not a BossHow to Give Feedback and Performance Reviews Like a Coach, Not a Boss
How to Give Feedback and Performance Reviews Like a Coach, Not a Boss
 
Discover the Real Causes of Your Low Employee Engagement
Discover the Real Causes of Your Low Employee EngagementDiscover the Real Causes of Your Low Employee Engagement
Discover the Real Causes of Your Low Employee Engagement
 
Success Beyond a Test: The Importance of Application in Performance Improvement
Success Beyond a Test: The Importance of Application in Performance ImprovementSuccess Beyond a Test: The Importance of Application in Performance Improvement
Success Beyond a Test: The Importance of Application in Performance Improvement
 

Último

Lecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb toLecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb toumarfarooquejamali32
 
Data skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story pointsData skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story pointsyasinnathani
 
MC Heights construction company in Jhang
MC Heights construction company in JhangMC Heights construction company in Jhang
MC Heights construction company in Jhangmcgroupjeya
 
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...Brian Solis
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access
 
Project Brief & Information Architecture Report
Project Brief & Information Architecture ReportProject Brief & Information Architecture Report
Project Brief & Information Architecture Reportamberjiles31
 
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003believeminhh
 
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...TalentView
 
NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023Steve Rader
 
MoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor PresentationMoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor Presentationbaron83
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access
 
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGUNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGlokeshwarmaha
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access
 
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...Khaled Al Awadi
 
Live-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarLive-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarNathanielSchmuck
 
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfGraham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfAnhNguyen97152
 
7movierulz.uk
7movierulz.uk7movierulz.uk
7movierulz.ukaroemirsr
 
Upgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsUpgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsIntellect Design Arena Ltd
 
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfChicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfSourav Sikder
 
Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Winbusinessin
 

Último (20)

Lecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb toLecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb to
 
Data skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story pointsData skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story points
 
MC Heights construction company in Jhang
MC Heights construction company in JhangMC Heights construction company in Jhang
MC Heights construction company in Jhang
 
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024
 
Project Brief & Information Architecture Report
Project Brief & Information Architecture ReportProject Brief & Information Architecture Report
Project Brief & Information Architecture Report
 
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
 
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...
 
NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023
 
MoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor PresentationMoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor Presentation
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024
 
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGUNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024
 
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
 
Live-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarLive-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry Webinar
 
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfGraham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
 
7movierulz.uk
7movierulz.uk7movierulz.uk
7movierulz.uk
 
Upgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsUpgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking Applications
 
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfChicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
 
Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024
 

Taking the Pain Out of Performance Reviews - Webinar 05_22_14

  • 1. Taking The Pain Out of PERFORMANCE REVIEWS
  • 2. 6,000+ Courses. 25 Topic Areas. Unlimited Access. Improve your employees' performance with the largest and fastest-growing library of on-demand training videos and eLearning courses today!
  • 3. How often does your organization review performance? a. Annually b. Semi-annually c. Quarterly d. Continuously e. Rarely
  • 4. BIZLIBRARY.COM 74% 21% 3% 2% 0% Annually Semi-annually Quarterly Ongoing Monthly SHRM Survey Fall 2012: How frequently does your organization conduct employee performance reviews?
  • 5. What is your biggest pain with performance reviews? a. Infrequent b. Subjective c. Not goal focused d. Inconvenient e. De-Motivating
  • 6. How does your organization currently conduct performance reviews? a. Paper and pen b. Spreadsheets or word documents c. Web-based tool d. Something else e. We don’t have a formal process/ system
  • 7. What You’ll Learn: 3 2 1 The role of performance management. Why we do performance reviews? Key strategies for effective performance management. Continuous learning and development.4
  • 8. BIZLIBRARY.COM of HR Leaders think annual performance reviews are not an accurate appraisal of employee’s work. According to a 2012 SHRM/Globoforce survey 45% 30% of performance reviews ended up in decreased employee performance. According to an article published in The Psychological Bulletin 1 2 3 U.S. workers are dissatisfied with their job performance reviews. According to a 2009 Reuters poll 5 4
  • 9. Appraisals are where you get together with your team leader and agree what an outstanding member of the team you are, how much your contribution has been valued, what massive potential you have and, in recognition of all this, would you mind having your salary halved. Guy Browning, British Humorist and Writer
  • 10. Too much at stake. Too judgmental. Too often - uncomfortable truths. Too much fixing blame. Too few managers are skilled at them. Too much uncertainty. Too little control. Too many one-way conversations. Adapted from: Fearless Performance Reviews: Coaching Conversations That Turn Every Employee into a Star Player, Jeffrey Russell and Linda Russell (McGraw-Hill 2014) THE “TERRIBLE TOOS” OF PERFORMANCE REVIEWS
  • 11. TOP 5 PROBLEMS WITH PERFORMANCE REVIEWS 1. Infrequent 2. Subjective 3. Not goal focused 4. Inconvenient 5. De-Motivating
  • 12. Documenting performance problems. Recognizing high performers. Identifying development needs. Compensation. Because we’re supposed to…. WHY WE DO PERFORMANCE REVIEWS?
  • 13. THE BEST KIND OF PERFORMANCE REVIEW IS NO PERFORMANCE REVIEW. A lot of people won’t tell you this, but they don’t need to document your good performance, just your poor one…That way they have written documentation that’ll help them get rid of you without fear of retribution. AUBREY DANIELS • a clinical psychologist turned management consultant • coined the term “performance management” in the 1970s
  • 14. Clearly, the annual performance review was designed for a work environment where control of individual employee performance was a key function. In today's team and collaborative environment, that perspective no longer makes sense. Ray B. Williams, Wired for Success Reproduced in Psychology Today
  • 15. PURPOSE Improve Performance • Change our mind set to a COLLABORATIVE/COACHING mindset • Learn and then teach 5 best practices
  • 16. MY – WAY MINDSET COLLABORATIVE MINDSET I am right; you are wrong. In every situation and in every relationship you choose a position on this mindset continuum. I have something to learn. I’m in charge; you’re not. People are doing their best. My version of the truth is the right one. I only know part of the story. I need to win; you need to lose. We both can win. Adapted from: Fearless Performance Reviews: Coaching Conversations That Turn Every Employee into a Star Player, Jeffrey Russell and Linda Russell (McGraw-Hill 2014)
  • 17. Focus on continuous learning – TOGETHER. It’s all about improvement. Mutual conversations about discovery. Remember, it’s about helping the EMPLOYEE improve and learn (repeat, but it’s THAT important!) COLLABORATIVE – COACHING MINDSET
  • 18. Set clear goals. Determine key job responsibilities. Identify and use competencies. Coach on a day-to-day basis – continuous feedback. Honest and objective (data and factual). KEYS TO EFFECTIVE PERFORMANCE MANAGEMENT: A Path To Collaborative And Coaching Mindset 3 2 1 4 5
  • 19. Set Clear Goals • Does the goal you are setting promote goals you’ve set for the organization as a whole? • …promote goals you’ve set for the team as a whole? • Difficult, yet attainable for the employee? • Can you measure it?
  • 20. SETTING PERFORMANCE GOALS ORGANIZATIONAL GOAL Become a market leader. CUSTOMER SERVICE GOAL Deal with customer complaints efficiently. CUSTOMER SERVICE REPRESENTATIVE GOAL Customer service representatives should be part of the company's effort to become a market leader by dealing with customer complaints efficiently.
  • 21. Determine key job responsibilities • What does successful performance look like? • How do we know?
  • 22. Managers have unique opportunities in their daily interactions with employees to empower them to discover and develop their strengths, and they have the ability to position employees in roles where they can do what they do best every day… …employees who feel engaged at work and who are able to use their strengths in their jobs are more productive and profitable and have higher quality work. SOURCE: Gallup Study, 2013 State of the American Workplace
  • 23. Identify and use competencies • CORE COMPETENCIES: Industry and culture • JOB FAMILY COMPETENCIES: Business discipline • JOB ROLE COMPETENCIES: Level of mastery required
  • 24. Coaching and Feedback • Not training • Advice, counsel, support, guidance, boosting confidence.
  • 25. I haven’t got the slightest idea of how to change people, but I keep a long list of prospective candidates just in case I should ever figure it out. David Sedaris, American humorist and author
  • 26. Objective appraisal of performance • Objective = Fair. • Timely notes and records. • Observations. • Professional judgment.
  • 27. Organizations with a strong learning culture significantly outperform their peers… Innovation 46% More likely to be first to market Productivity 37% Greater employee productivity Time to Market 34% Better response to customer needs Quality 26% Greater ability to deliver “quality products” Skills for the future 58% More prepared to meet future demand Profitability 17% More likely to be market share leaders BERSIN BY DELOITTE 2012
  • 28. CONTINUOUS LEARNING AND DEVELOPMENT SKILL/CAPABILITY DEVELOPMENT OPTIONS MY DEVELOPMENT ACTION TIMING Leading meetings Video: Leading Meetings - Create meeting behavior expectations with your team Gather with your team to discuss meeting management and to create meeting expectations that should be applied to all team and project meetings. Review monthly SKILLS DEVELOPMENT PLAN
  • 29. Set clear goals. Determine key job responsibilities. Identify and use competencies. Coach on a day-to-day basis – continuous feedback. Honest and objective (data and factual). KEYS TO EFFECTIVE PERFORMANCE MANAGEMENT: A Path To Collaborative And Coaching Mindset 3 2 1 4 5
  • 30. BIZLIBRARY.COM Course: Handling Tricky Appraisals “Appraisals can be constructive, destructive or useless. Your contribution directly impacts the outcome.” Eve Ash Target: Managers Course: Giving Feedback: Emotional Intelligence in Action This is a simple model for formal and informal feedback, and demonstration of an emotionally intelligent approach. Target: All employees
  • 31. BIZLIBRARY.COM 4 Course Series: Effective Performance Reviews It is not enough to simply review an employee’s performance at the end of the year. Employees know when we are just going through the motions, and in turn, they do not see the review as anything more than a time for their boss to tell them everything they did wrong during the prior year. On the other hand, when a review is conducted effectively, employees become more engaged in the process and, in improving their performance. Target: Managers 1. Purpose Of Conducting Effective Performance Reviews 2. Preparing For The Review 3. How To Conduct A Review Meeting 4. What To Do After The Review Meeting
  • 32. BIZLIBRARY.COM Free trial of the BizLibrary Collection 6,000+ Courses. 25 Topic Areas. Unlimited Access. Improve your employees' performance with the largest and fastest-growing library of on-demand training videos and eLearning courses today!
  • 33. BIZLIBRARY.COM Chris Osborn Vice President of Marketing cosborn@bizlibrary.com @chrisosbornstl Jessica Batz Marketing Specialist jbatz@bizlibrary.com @jessbatz @BizLibrary